CS4 Installer Database corrupt

I'm trying to install the CS5 upgrade but I first need to install CS4. I am getting an Installer Database is corrupt, contact Adobe Customer Service

Hello,
I searched the internet and found the
problem. I had to go to C/Program Files/Common
Files/Adobe and in the backup folder, I removed
the CAPS File. The way Adobe has changed the
support area is not very user friendly. If I
could have been able to call and talked to
someone for 3 minutes, I would have been up and running much sooner.
Thx,
Ted

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CS4 Web Premium Installation "Installer Database Corrupt. Contact Adobe Customer Service."

I need help.
I just purchased a HP Envy 23 running Windows 8. It came with Adobe Premiere and Elements 11 already installed.
I own Lightroom 3, which I installed very quickly and easily.
I own CS4 Web Premium with the serial number at hand. I insert the disk 1 to install and the error message appears: "Installer Database Corrupt. Contact Adobe Customer Service." After serveral attempts, I resort to researching on this forum.
In the forum, found here: http://forums.adobe.com/thread/1238032 I was asked to go the linked website and download and specifically follow the instructions to install CS4 from the internet. I did what I was told as closely as possible.
I received the same error message: "Installer Database Corrupt."
I asked if I needed to uninstall Elements 11 before trying to install CS4 but haven't received a response. Actually, now Adobe won't let me sign on with my password and when I request for a new one it doesn't send me a confirmation email so I have resorted to making a new username.
I called Adobe about the issue with the error and was directed back here to the forum because they do not have phone service support for CS2, CS3, CS4, or CS5 because it is "old" technology. I am loosing lots of work time because I can't seem to get a quick response to my questions here on the forum.
I found another forum saying that I need to rename the file "caps.db." to "xcaps.db" and it will install just fine. I did what it said, looking for any and every folder in both premiere and elements to rename anything that began with "caps" After doing so, I still got the error message.
What I need to know is:
1. How can I install CS4 Web Premium either by disk or internet without getting an error.
2. Must I totally uninstall Elements and Premiere to get CS4 installed? I really don't want to do that since I paid for them with the purchase of my computer.
I'd really like some answers. Thanks.

You're going to need to be more specific about what I am supposed to do because I'm very unfamiliar with computer lingo. I don't know what an OEM is and I am unsure about these backup disks you are referring to. The expertise on this forum is the only lifeline I have to fixing this Adobe issue so I really want to try my best here to get things resolved. I've not heard of deleting caps.db and haven't heard of anything to do with medai.db files before. I'm supposed to delete these instead of renaming caps?

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http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install.html

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If Bob says so, I'm sure he's right. I know we had a problem running the installer for the downloaded files and needed specific directions for that. Additionally, I believe that Acrobat 8 was not supported by Win 7 and we did get that working properly too.

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Run the Creative Suite Cleaner Tool and manaully delete the caps.db in teh caps folder as explained here.
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For disk space reasons we had only two programms of CS4 (Flash and Acrobat) installed, when we tried to install also the Illustrator, the serial number did not work. We followed the instruction (http://helpx.adobe.com/de/creative-suite/kb/error-invalid-serial-number-acrobat.html) and deleted the folder and the caps-file. Now we get the error message from the set-up programme that the installation database if defect. What can we do

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Error Message: The Installer Database is Corrupt. Please contact Adobe Customer Service.
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Awesome! That worked! Actually I searched three folders (Program Files, Program Files (x86) & Program Data) for caps.db and found:
c:\Program Files\Adobe\Adobe Premier Elements\caps.db (dated 9/2/2011)
c:\Program Files (x86)\Common Files\Adobe\Backup\caps.db
I ignored the first one since it might be needed by the Premier Elements 10 I installed yesterday and changed the name of the other one from caps.db to barb.fix.
I changed the install folder from c:\Program Files\Adobe to c:\Program Files (x86) just in case CS4 is a 32-bit application which I had done before when installing on my Windows7 Desktop. Now that the install has completed I see that I have caps.db files dated 5/5/2014 in
c:\Program Files (x86)\Common Files\Adobe\caps\caps.db
c:\Program Files (x86)\Common Files\Adobe\backup\caps.db (barb.fix is still there but is only 26kb vs 3291 kb for the new caps.db)
Thank-you so much! Now wish me luck when I try to open it for the first time!

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