CS4 JPEG Saving Problem

My wife and I use CS4. Lately after she edits a photo and saves it as a jpeg, something happens. It's like it doesn't save with the .jpg extention. When she goes to her pictures folder to open the file, there is a blank thumbnail and it won't open until she manually adds a .jpg to the end or sometimes it won't even save. Can someone help with this issue? Has it happened to you? How did you fix this?
Thank  you.

Thank you for your reply. She hasn't changed her workflow and all of a sudden it is doing this. It's very confusing. It's like it is saving it as something other than a jpeg, not even an image file. It's just a blank thumbnail with her edited file name, but it won't let you open it. She has to double click on the file name, then add a .jpg, then the thumbnail shows up. It's very weird.

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