CS4 License problems

In 2009 my office purchased different CS4 products, but we dont have the serial number because the employee who registered the license left the organization, can you please help us?

ason,
Thanks for asking.
Do you mean reinstall with the cds?
I have not. Is there a way I can talk with someone? I don't really even know how useful this license will be. The computer I'm using now is probably not the one on which cs4 was originally installed. That computer died, and I cloned it/migrated its programs, etc. to a newer one, using a time machine back up. This new comuter is running Mavericks. Surely the original OS was pre Mavericks. The present computer also has no CD drive. The Cs4 package I have (on my hard drive) is version 14.0.0 copyright 1987-2008. I do not know if this is as installed out of the box, or possibly upgraded through the internet over time.
There is an uninstall program also on my hard drive.
But, I do not have a disk drive on this mac. I have another mac networked, and it has a cd drive- not sure I can access that, probably I can.
My first question is, is the version of cs4 compatible any longer with my mac hardware and Mavericks?
If not, then I don't want to go through all of this trouble- it's very frustrating. I'd rather bite a bullet and get a paid upgrade, I suppose, and install it cleanly?
But If it is, then I would try.
If I'll need an upgrade anyhow, and if that would require downloading, and paying a fee, etc., and then all would be fine, then, i'd rather skip to that step, although, I'd of course like to spend as little money as I need to, but, on the other hand, my time is valuable to me also,
I also don't recall whether I had a two machine license or not. We were able to use it on two machines, I think I had such, but perhaps we were running them non-simultaneously, or something else, I do not know. I only see one box of cds on the shelf, so, probably didn't buy two boxes.
I don't even know to whom to ask these questions. I would like to be able to phone someone, but can't find any such number.
so, I look forward to your reply, if you would know.

Similar Messages

Photoshop CS4 licensing problems

We are a secondary school which purchased Adobe Photoshop CS4 back in 2010 with 10 licences, from a company called Ramesys. They provided us with the licence keys which worked perfectly fine. However, we have recently had to update the PCs and although we 'deactivated' the licence before wiping the PC, we are unable to get CS4 licenced again. We have put a 64-bit Windows 7 image on the PCs.
When we try to enter the licence key, we get a red cross automatically come up and clicking next warns you that 'The serial number you entered is not valid. Click OK to retry entering the serial number.' However, we know that we are definitely putting in the correct number. We have tried both entering manually and cutting and pasting from the email we had. Neither work and give us the same message.
We called Adobe - they are less than helpful. They told us that the serial number we have is certainly correct but cannot help any further and suggested we try these forums?!
We tried to contact Ramesys, but it seems that have been taken over by Captita. Not sure if it's worth pursuing this with them or not?
Is there anything that we are doing wrong, that would prevent this from activating? We only have the time it takes the trial version to run out! These computers are being used in our Art department and the pupils use CS4 almost every day. We really need to get the software activated as soon as possible. Any help would be much appreciated.
Kind regards
The Polesworth School
Tamworth

I find it inappropriate that the company would send you to a user to user help forum to try to resolve licensing issues. Neither does any user here have access to the licensing database, nor do we deal with commercial license questions much here.
But I guess I can see their logic: They verified that your serial numbers are correct, so they're thinking something's wrong with the computer systems or installations of Photoshop.
I'm sure you've double-checked all of this, but since they've sent you here the basic questions need to be asked...
Where did you get the Photoshop image you installed (then and now)?
And it IS Photoshop CS4, right?
Have you tried installing it from a download directly from Adobe?
Do your computers reach the internet directly?
Are you entering the full 20 digit serial number, with 5 fields of 4 digits?
You do have different serial numbers for each machine, right?
Have you tried a clean uninstall and reinstall (I know this is a stretch)?
Thing is, I believe an immediate red X (is it immediate?) implies that the software feels the basic format of the serial number is wrong. So the software doesn't match the serial number somehow.
I'm not sure, beyond asking you to verify your most basic things, that we can help you much more than this here on the forum.
-Noel

Illustrator cs4 license problems no solutions have worked

i have cs4 illustrator. Imac running mavericks. get error code 150:30. I have reviewed the adobe information. no sollution works. I do not have flexnet folder- don't know why. I can't find it on any old computer either as some have. I downloaded the launcher, tried terminal, went to sudo command, dragged icon of liceneRecoverylauncher program, and get a syntax error. nothing happens in termainl. The other solutions are too draconian, not likely to work, or not applicable. THis is very, very irritating. if there were another product from another provideer, I would abandon adobe for it, but there isn't. I've shelled out many hundreds of dollars for 2 licenses for illustrator, can't use anything. very, very irritating.

ason,
Thanks for asking.
Do you mean reinstall with the cds?
I have not. Is there a way I can talk with someone? I don't really even know how useful this license will be. The computer I'm using now is probably not the one on which cs4 was originally installed. That computer died, and I cloned it/migrated its programs, etc. to a newer one, using a time machine back up. This new comuter is running Mavericks. Surely the original OS was pre Mavericks. The present computer also has no CD drive. The Cs4 package I have (on my hard drive) is version 14.0.0 copyright 1987-2008. I do not know if this is as installed out of the box, or possibly upgraded through the internet over time.
There is an uninstall program also on my hard drive.
But, I do not have a disk drive on this mac. I have another mac networked, and it has a cd drive- not sure I can access that, probably I can.
My first question is, is the version of cs4 compatible any longer with my mac hardware and Mavericks?
If not, then I don't want to go through all of this trouble- it's very frustrating. I'd rather bite a bullet and get a paid upgrade, I suppose, and install it cleanly?
But If it is, then I would try.
If I'll need an upgrade anyhow, and if that would require downloading, and paying a fee, etc., and then all would be fine, then, i'd rather skip to that step, although, I'd of course like to spend as little money as I need to, but, on the other hand, my time is valuable to me also,
I also don't recall whether I had a two machine license or not. We were able to use it on two machines, I think I had such, but perhaps we were running them non-simultaneously, or something else, I do not know. I only see one box of cds on the shelf, so, probably didn't buy two boxes.
I don't even know to whom to ask these questions. I would like to be able to phone someone, but can't find any such number.
so, I look forward to your reply, if you would know.

Photoshop CS4, licensing problem 148:3 PC Windows 7

Nach Windows-Update geht Photoshop CS4 nicht mehr. Es kommt eine Meldung mit Fehler Nr. 148:3, Ein Problem mit dem Programm, die Lizensierung funktioniert nicht mehr. Es wird ein Neustart empfohlen. Nach Neustart des PC bleibt die Meldung gleich. Die Empfehlung lautet den Support zu kontaktieren. Kann mir bitte jemand weiterhelfen?
Vielen Dank von Ute

Cleaner Tool drüber laufen lassen, neu installieren.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS4 products
Mylenium

InDesign CS4 Licensing Problem.

I've owned Creative Suite 4 since 2008. I just installed Mavericks OS and now when I try to open Indesign it says: "Licensing for this product has stopped working. Error Code: 5. What gives? All the other programs in CS work. Should I just try reinstalling?

Upgrading an operating system is a total crapshoot and CS4 is unsupported
under Mavericks. My advice is to try uninstall and reinstall. If that
doesn't work, then do a clean install of the operating system keeping mind
that you will be on your own with CS4.

CS4 License Problem

So I downloaded the trial for it and when I tried to open it, I got the License is expired messages so after looking online for a while, I found a License Recovery program. So I ran that and I did everything it said twice and it still won't work.
Is there a solution to this?
I've already tried uninstalling and reinstalling numerous times already.

KoreanHolic wrote:
Is there a solution to this?
No. Simply put: You already had another Adobe program in trial mode and let it time out. The trials all go looking for the saame set of files and if they are already locked because of a previous trial, there is no way to unlock them short of buying the product. At this point even the workaround I explained in another thread might not even work, because if you have uninstalled the other product, there would be no way to input its specific serial... Only a full install of a commercial product would then work.
Mylenium

CS4 Licensing suddenly stopped working.

CS4 Licensing suddenly stopped working. I was told to reinstall, however I cannot open them to deactivate the serial number. I tried the License Recovery download, but it doesn't even open like the directions read. Now what?

Contact support to reset activations, run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS4 products
Mylenium

New hard drive and photoshop license problem

I have a Dell Inspiron 6000 with a 1.5 Ghz Pentium processor, 2 GB of RAM, and Win Xp/Pro SP3.
The hard drive in this computer failed, and it has been replaced. I used an image backup from Acronis True Image 10 to "restore" the new disk.
Now, when I try to open Phostoshop CS2, I receive a message that the license is no longer valid (I have been using this version of Photoshop for a long time).
I don't have this problem with InDesign CS3 (v. 5.0.2), FrameMaker 7.2b144, or Acrobat 8.1.6.
I didn't find any helpful info on the "Product Activation" web page.
I tried a forum search and a search of Adobe.com using the search criteria "new hard drive and photoshop license problem."
The only relevant item I could find is this:
"Backup and restoration of your system using standard tools do not require reactivation. While reactivation after backing up or restoring the system was required in early versions of Adobe software (such as Adobe Photoshop® CS), Adobe has continued to improve the activation process with new technology that eliminates the need to reactivate after system restoration. In complex situations where the system is being upgraded, we recommend deactivating the Adobe software before commencing the system upgrade. Once the system upgrade is completed, the subsequent install/restore will require reactivation, which is typically accomplished without difficulty and is completely transparent to the user."
So does that mean I have to "reactivate" Photoshop CS2? If so, do I use the Activation window that is displayed when I open Photoshop? The serial number has 20 characters. Will the Adobe (re)activation recognize this old serial number? If not, what do I have to do to get this product usable again?
Please help.

>replaced your hard drive and CS2 DRM is looking for the old hard drive number and not finding it
Interesting... I use http://www.terabyteunlimited.com/image-for-linux.htm which creates a bootable CD and runs outside of Windoze
I have made image files and loaded those files to a new hard drive (I use drive swap hardware to make a backup and create a new drive every time I install or uninstall major software) and have never had any program complain about needing activation
But, since the program I use is Linux on a bootable CD, it copies EVERYTHING on a hard drive, even the hidden registration areas as far as I can tell, so when I do a restore to a new drive, everything is put on the new drive

I upgraded to Mac OSX Mavericks and my adobe cs4 licensing won't work

I bought my mac book pro a couple of years ago for my education at Kendall College of Art and Design. As a student I had my computer come installed with the student edition of Adobe Creative Suite 4. A few weeks ago, I went in to the Apple store to be advised regarding my thoughts on updating my Mac OSX Snow Leopard to Mavericks. I was told that Mavericks was stable and that I would be able to continue using my current Adobe Creative Suite on the new operative system.
Now when I try to start the program up on Mavericks, i receive the following window:
Licensing for this product has stopped working.
This product has has encountered a problem which requires that you restart your computer before it can be launched.
If you continue to see this message after restarting your computer please contact either your IT administrator or adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 150:30
http://www.adobe.com/support
I went in earlier today to the Apple store to fix this problem, but I was told to get in contact with Adobe since they couldn't help.
I require this program for my works, so I need help.

Error "Licensing has stopped working" | Mac OS
Installation and Licensing Problems | Mylenium's Error Code Database
Mylenium

Old Mac died. Have PE 9 and while it installs I get a licensing problem I have the original discs and the serial

Old Mac died. Have PE 9 and while it installs I get a licensing problem I have the original discs and the serial. How do I fix this? I don't need the new version and I just want to use what I have already paid for. Error 213:5

Did you migrate over the data from your old computer? If so, there's probably something you brought over that knows it's not on the same hardware as before. In that case you need to run this:
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
and then go around and manually remove all the bits and bobs, not just from applications but also from hard drive>library>application support>adobe and from your username>library>preferences. Spotlight will not help you. You have to go looking on your own.
If that's not it--you just a message that you've used up your activations, you need activation support:
Activation & Deactivation Help
Start a chat session and they can get you straightened out.

License Problem .. what do I need ...

Dear all !
I have some license problems .. and want kindly ask for
advise ..
I had time fixed license which works fine ..
and then I got an update for the license ..
and merged the old and the new license with
the updateLicensefile.sh script ..
But when I start a container with > startWebLogic.sh
I got WebLogic: license has expired on Thu Sep 13 12:00:00 CEST 2001!
. and he seems not recognize the new license ..
So I tried to check which parts are missing ..
Expried is Connector, QASuite .. do I need them ?
For WebLogic, "SSL/Export, 2PC, In-memory Replication - Servlet,
In-memory Replication - EJB. EJB 1.1, EJB 2.0, JMS, Cluster,
Clustered JMS, jDrivers ..I have new licenses .. but
they are in a new license-group .. not
longer in release="6.1"
<license-group format="1.0" product="WebLogic Server" release="*">
So I'm really confused, what to do .. and
what is the missing license ?
My customer number is : DEU100683
Can anybody be so kind to help me out of this ?
The other question is, does BEA also provide normal
access to the newsgroups via nntp .. I would
prefer this .. which one is the nntp server ?
Thanks a lot !
Frank

Frank,
The java weblogic.Admin LICENSES utility lists the license that the server
is using.
If you had multiple licenses and did not know which one was being picked
this utility will help you.
http://e-docs.bea.com/wls/docs61//////adminguide/cli.html#1134397
Regarding the documentation error can you paste the url where you found the
error. I will make sure I inform the person responsible for that.
Regarding the information returned by the license utility I will follow up
with Engineering to check if it would be possible to change the format
returned.
Thanks
Raj Alagumalai
Frank Grützmacher <[email protected]> wrote in
news:[email protected]:
>
>
Raj Alagumalai wrote:
Frank ,
Regarding the UpdateLicense-script issue, the order in which the new
license is appended should not matter. As long as the server is able
to read the information from that file.
Please refer to this url for more information on the showLicenses
utility. This utility will provide information on what license the
server is using.
http://e-docs.bea.com/wls/docs61/////adminguide/utils.html#1117307
Hope this information helpsDear Raj !
Thanks a lot at first ..
but :
java utils.showLicenses .. doesn't really help , because
on the workstation it brings me : java.lang.NullPointerException ..
without
any further information and without stack trace ( this should be added
of course )
I also used .. weblogic.Admin which works to show the licens
information ..
but t seems only to list the contents of the license.bea in another way
not whether any of the liences makes sense and is valid ..
Then I also tried :
java utils.writeLicense ..
not very helpful too in this case .. also list only
the contents .. something like : you have a valid license
until xxx .. of this yyy components would help
more ..
BTW .. the documentation is wrong .. the Property is : bea.home ..
not bea.system.home .. and the example on a unix console with
-Dbea.home=d:\bea60 shows two things
a) this was not updated for 6.1 ..
b) you differ not , whether you are on unix or dos .. but you should
But this is all not important .. shows only that also BEA if far away
from being perfect,
this is from a developer point of view good .. because everyone is
failing somehow
every day .. but the license problem should not occure !
I sent the problem on Thuesday to the support , to see what can be done
so far no answer !
Thanks again for your kind help and hints !
Frank

2012 Licensing Problem

I would like to make everyone aware of an issue with RDS and the FIX from Microsoft services which I consider unacceptable.
The setup is as follows. One 2012 DC with Terminal server licensing installed. Two 2012 servers with RDS enabled. Take note that RDS was NOT deployed using the wizard as there is no need
for all of the resources of a server farm for 2 servers. On each of the RDS enabled servers, group policey was used to enable and specify the RDS server and licensing mode. The RD Licensing Diagnoser was used to verify, and report that no licensing
problems for the Remote Desktop Session Host Server existed, and the tray icon that reports that you are running a trial version of RDS does NOT appear.
Advance forward a few months and users start reporting that they cannot login and that they are receiving “The remote session was disconnected because there are no RDS license servers available
to provide a license."
After doing all that I could I filed a case with Microsoft Support at the Highest Level Possible. After a month I finally was able to talk to someone. After 2 more weeks, here is the solution
they gave me….
Open the registry, Navigate to HKLM\System\CurrentControlSet\Control\TerminalServer\RCM
Delete the GracePeriod Key
Reboot
This continues to occur every few months. I wish someone at MS would FIX the problem.
Lee

sure.
i have 5x 2012 RDS farms, nearly identical in configuration dispersed throughout the globe, each farm has:
2x RDSH
1x RDCB, RDWeb, RDLicense server with 2012 CALs deployed as User Mode
We are pointing directly to the license server in our collection settings (only 1 collection per farm) and also again via GPO settings to override license server auto discovery options
These systems were rolled out using scenario-based installs so while RDWeb is there, it's not actually being used (nothing published to it), users are leveraging session-based desktops via RDP client both internally and externally
systems are all domain joined, we're still on 2003 functional level in AD
i first encountered this issue around the 120 days mark after the first farm went into production, we saw that users could not login and event ID 1130 was being thrown for every login attempt.
i saw this article and followed the steps to resolve it:
http://www.360ict.nl/blog/no-remote-desktop-licence-server-availible-on-rd-session-host-server-2012/
however, after another 120 days passed, i ran into the same issue again, realizing this was not a permanent fix. after just opening the case with MS on this a couple of weeks ago, they've told me it's a bug and so for now, i proactively purge the
L$RTMTIMEBOMB_nnnn key under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\RCM\GracePeriod, i restart
TermService so i don't have to reboot the whole box and it's fine for another 120 days
during the issue and even when it's not occurring, licensing diagnostics come up clean, i haven't taken a report while the issue is occurring but when it's not occurring the reports show CALs being assigned to all users by the license server.
basically, it seems like even though we have a license server that is activated with user CALs, the Review section shows green checks under both sections, and reporting is fine - the system is stuck in 120 day trial mode for some reason.
now MS did say they know about this and they're working on a fix, hopefully not to just get me off the phone, but they didn't have a different workaround and advised that i continue doing what i'm doing.
what i don't really understand is that when i remove the L$RTMTIMEBOMB_nnnn
key from the registry, it gets recreated upon the first user logon that has to go talk to the license server. in a working 2012 environment, should this key even exist if an active license server is already available?

As soon as I try to open PDF a "licensing problem" screen appears...

I have reinstalled reader software but get the same message.

Hey -
Thanks for taking the trouble to respond - appreciated. I did post the details you requested and sent you IM about that. Anyway, the problem
appears to have fixed itself as soon as I opened Acrobat9 Pro it
reconfigured itself and everything is working again!
_Den
Date: Mon, 5 Dec 2011 20:22:47 -0700
From: [email protected]
To: [email protected]
Subject: As soon as I try to open PDF a "licensing problem" screen appears...
    Re: As soon as I try to open PDF a "licensing problem" screen appears...
    created by ʇɐb ɹəuəllıʍ in Adobe Reader - View the full discussion
What is your operating system? Can you post a screenshot of that screen?
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4065853#4065853
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4065853#4065853. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Adobe Reader by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Photoshop Element 9 is not running on my new Dell E7240 laptop. Erreur :231:10. How can y solve the problem. Is it a license problem? My PC is very new, and PS9 is al little bit older.

Photoshop Element 9 is not running on my new Dell E7240 laptop. Erreur :231:10. How can y solve the problem. Is it a license problem? My PC is very new, and PS9 is al little bit older.

fixed with this method:
http://bbs.archlinux.org/viewtopic.php?pid=319710

CS4 Crashing Problems - Questions

Just curious in regards to all of these "CS4 Crashing" problems.
1) Before updating to Snow leopard, did you people do due diligence by at the very least checking the S.M.A.R.T. status of your drives and do a Permission Repair first BEFORE updating?
2) Did you make a clone of your working perfectly Leopard disk, or at least do a current (minutes before) Time machine backup?
3) Did you check first which 3rd party extensions such as those by Unsanity (FontCard), YouControl(Font), Growl, etc. that will NOT play nice with Snow Leopard yet until they are updated (if ever?)... and pre-update delete them?
4) Did you check to make sure that all of your fonts have been disabled and those that are NOT specifically from Apple, are removed from the User Font folders... and NOT set to load at startup?
Now after all of that... did ya still "freely" and without a gun to your head, update to Snow Leopard... a brand spankin' new (dot.zero) OS release and expect absolutely NO bugs: small, large or just inconvenient for the time being?
And now your whining here?... and complaining to Apple?
Have any of you considered reverting to your clone of Leo 10.5.8 until certain issues (yours) have been fail-safely fixed?
For the record, I did a straight-up SL update on a 2.16 CoreDuo MBP, and a 2008 8-core MacPro with NO problems! Everything working fine in 32-bit and 64-bit (MacPro), including even FreeHand under Rosetta.
NOTE: check your fonts!!! Whenever something crashes here or at any of my clients unexpectedly, font and/or font cache corruption has been the main culprit, now for over 20 years(!)

DocPixel-BMW wrote:
Well on one hand, I was guilty of letting out a rant against all of the whiners... on the other I was trying to be a bit helpful.
Maybe it will cause someone to think before starting another "Adobe or Apple must die or fix this" thread. It grates on the nerves... considering most should "fix" their expectations, upgrade habits, and most of all, the area between their ears first... BEFORE posting.
Welcome to the common sense club. A club with very few members.

CS4 License problems

Similar Messages

Maybe you are looking for