CS4 Licensing Issue

Can no longer use PS due to licensing issue. Told to see my IT people! I'm a single user and I AM IT!
What to do?
Thanks.

Funny you say that... this started only AFTER I just repaired 
permissions.
I've written to Adobe Support but their policy is that responses 
usually take up to 3 days....In the meantime, I boot to an external 
running 10.5.8 and do any PS work there until I get a fix.
so much for a good support system from Adobe.
Thanks anyway.

Similar Messages

  • Uninstall then reinstall CS4 Licensing issues?

    I need to uninstall everything on my laptop, and reinstall. Will my CS4 creative suite licence still work when I reinstall?

    Yes, it will/ should (barring specific issues).
    Mylenium

  • CS4 / CS3 licensing issues & uninstalling errors

    Hi everyone,
    Last year on November, I had installed a trial version of AE CS4 on my Mac 10.5, after the 30 days, I purchased CS4 production premuim and installed into my Mac machine. Since then CS4 cannot be used because of "License Expired," I have been consulting with Adobe Techical Support to use CS3 and CS4 cleaner to clean the affected files, and even to fool the computer clock, but I still cannot reslove the issues for over 9 months. 
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    - Fooling computer clock -- doesnt' work!
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    - Repairing Disk Permissions - doesn't work!
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    http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
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  • Photoshop CS4 licensing problems

    We are a secondary school which purchased Adobe Photoshop CS4 back in 2010 with 10 licences, from a company called Ramesys.  They provided us with the licence keys which worked perfectly fine.  However, we have recently had to update the PCs and although we 'deactivated' the licence before wiping the PC, we are unable to get CS4 licenced again.  We have put a 64-bit Windows 7 image on the PCs.
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    We called Adobe - they are less than helpful.  They told us that the serial number we have is certainly correct but cannot help any further and suggested we try these forums?!
    We tried to contact Ramesys, but it seems that have been taken over by Captita.  Not sure if it's worth pursuing this with them or not?
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    I find it inappropriate that the company would send you to a user to user help forum to try to resolve licensing issues.  Neither does any user here have access to the licensing database, nor do we deal with commercial license questions much here.
    But I guess I can see their logic:  They verified that your serial numbers are correct, so they're thinking something's wrong with the computer systems or installations of Photoshop.
    I'm sure you've double-checked all of this, but since they've sent you here the basic questions need to be asked...
    Where did you get the Photoshop image you installed (then and now)?
    And it IS Photoshop CS4, right?
    Have you tried installing it from a download directly from Adobe?
    Do your computers reach the internet directly?
    Are you entering the full 20 digit serial number, with 5 fields of 4 digits?
    You do have different serial numbers for each machine, right?
    Have you tried a clean uninstall and reinstall (I know this is a stretch)?
    Thing is, I believe an immediate red X (is it immediate?) implies that the software feels the basic format of the serial number is wrong.  So the software doesn't match the serial number somehow.
    I'm not sure, beyond asking you to verify your most basic things, that we can help you much more than this here on the forum.
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  • Adobe Error 150:30    Its a licensing issue I guess...how do I fix this?

    I just transferred CS4 onto my new mac but its telling me there is an "Error 150:30"   Its a licensing issue I guess...how do I fix this so I can use the program on my new mac? Is it even possible to fix? I don't think I have the physical software anymore its been so long since I have had this program!

    Klizb this often occurs when Adobe Creative applications are copied/transferred/migrated to a different computer.  Please make sure to run any available uninstallers followed by the use of the CC Cleaner Tool to attempt to recover from the transfer process.  You can find details on how to use the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
    If you need to download a fresh copy of the retail installation files they are available at Download CS4 products.

  • I can not activate my CS4 license on my new iMac 27' computer! When I down load CS$ link provided by Customer Support my computer does not recognize the files!

    I have a new iMac 27" computer purchased yesterday. It is running Maverick 10.9.4. I had an iMac 24" running the latest version of Maverick it could run. The graphics card crapped out and I could not repair the computer. Howver, I had a "My Passport" back-up disk from which I transferred all the files to the new machine. Howver, I can not open any of the CS4 apps. I get the error message: 150:30, which I I have learned from Apple is a licensing issue error code! How can I activate my CS4 on the new computer?

    You can run the license repair tool from Error "Licensing has stopped working" | Mac OS or you can simply uninstall the product and can reinstall the product from Download CS4 products.

  • Adobe acrobat 9 pro installation/licensing issues

    I installed my licensed copy of Acrobat 9 on a new Windows  7 system.  Acrobat launched but would not open files and shuts down on attempt. Message is "Licensing for this product has stopped working" with subtext "You cannot use the product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."
    I doubt any of you have a solution, so I simply remark on what transpired as a warning and complaint:
    1.  I went to Adobe databse and found that a patch was provided to correct installations/licensing problems on windows 7.  I downloaded it and installed per instructions.  It did not resolve the problem.
    2.  I uninstalled/reinstalled several times. no resolution.
    3.  I called customer support and was outsourced to someone who knew little and first sent me to a kb article having to do with 'expired licensing' even though I clearly informed them that the message and the fact had nothing to do with expired licenses.  They finally referred me to kb405970 on "Licensing has stopped working".  I tried all of the applicable solutions (methods 1-6) and none of them worked.  Now I will have to wait until tomorrow (though I had pressing work to do today) to contact support again.  I fear I will get another outsourced tech who knows little and wastes more of my time.  Such is Adobe's way of supporting paid and licensed product users.
    I understand and sympathize with Adobe's wishes to protect its products from piracy.  However, I expect and paid for a product which works on major and supported operating systems like windows 7. I also understand that if MS or Mac put out a new OS or version, it may require certain adjustments or updates on Adobe's part.  What I do not understand (or have patience with) is that 1) Adobe failed to provide a patch that works; 2) that it then sends me to an outsourced customer service tech who didn't have the knowledge to correct the problem and gave me the wrong information to begin with*. What I finally got was the kb article with a series of multi-step instructions for several methods, none of which worked.  This is an unprofessional and unethical response to those of us who have paid for our product and expect it to work under reasonable conditions in a supported environment.  This is not an acceptable good-faith effort to resolve issues for which Adobe should take full responsibility.
    If any of you do happen to have a real solution (or had a similar problem) do let me know....
    *The first thing the outsourced tech wished to do was get onto my machine via a remote connection, before anything was tried other than giving them the error message and have them provide me with the wrong information. It became clear that this person had less knowledge than I do (which isn't saying much) and there was no way I was going to permit a clueless techie to crawl around in my machine and fiddle with settings.  That is simply asking for trouble. I'm perfectly capable of opening panels and following instructions myself. DC should be the last thing tried; not the first.

    Bill,  I tried as you suggested - installed every update from 9.1  through 9.3.4.  The 'license not working message persists'. The only change was that now Acrobat will not close and must be forced to shut down from the taskbar menu.  I appreciate the suggestion though.
    Called Adobe (Manila) again, within the hours given on their contact page for installation and licensing issues, and was told "It's Sunday, nobody here can help you".  Finally, after an hour of hammering got them to get me a supervisor (their script says to tell the customer there "Is no supervisor available on Sunday"  -  Finally the "supervisor", Alvin, suggested I need a new serial number and left me on the line while he called someone else to get on. Cameback and informed me that he couldn't get one, I'd have to call Monday (how's that for having solutions?)  Result: wasted more time and had more delay on my project.
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    Next round:  Calling Manila again this am. to be continued...

  • ORA-20001: The printing engine..Is this related to a BIP licensing issue?

    Hello all,
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    <pre>
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    </pre>
    I'm thinking that this is a licensing issue but I need some clarification on what is causing the error, because all we are trying to do is bring up a PDF report that a user can open or save. BIP is not involved at this point. Is it because the report was developed using BIP that APEX needs BIP up? How does APEX even know the report was developed using BIP? Were are using APEX 3.2.1.00.12 and BIP 10.1.3.4.1
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    Alex.
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    See, http://www.oracle.com/technetwork/developer-tools/apex/configure-printing-093060.html
    http://download.oracle.com/docs/cd/E17556_01/doc/install.40/e15513/otn_install.htm#CBHBJDDE
    (excerpt copied here, for you convenience)
    7. Enabling Network Services in Oracle Database 11g
    By default, the ability to interact with network services is disabled in Oracle Database 11g release 1 (11.1). Therefore, if running Oracle Application Express with Oracle Database 11g release 1 (11.1), use the new DBMS_NETWORK_ACL_ADMIN package to grant connect privileges to any host for the FLOWS_030100 database user. Failing to grant these privileges results in issues with PDF/report printing, specifically, you will get the following error message:
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  • REgarding licensing issues involvng 'Computername' and the use of UpperCase4 vs Lowercase Letters

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    Hi Questorfla,
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  • Have the Adobe Muse CC (2014) licensing issues been resolved?

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    A screenshot of the error when a site is opened. I've reinstalled, restarted.. etc. Thanks! J

  • Acrobat 9 - Upgrade Computer OS from Windows XP to 7 - Licensing Issues?

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    When you read through that thread, did you see where I linked to and quoted the licensing definitions
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    Hello.
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  • Licensing issue by using Applications AC and PC

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    GRC 10.0 is a harmonized platform. Although maintenance of data within AC and PC is similar in 10.0 as it was in previous releases, there are some key differences. The following master data is shared between AC and PC for the release 10.0 integration scenario.
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    all the new pc's we've purchased for a time now, don't have a Win7 CoA product key attached, even though they come with Win7 downgrade rights, so your strategy to use the CoA pkeys for the Win7 install on the new machines might be flawed.
    We don't buy HP, and I'm in Australia, so I'm not sure if this will be the same for you.
    Also, the OEM image that you would use to re-deploy/re-image with, may need to be different for varying models (OEMs might include different drivers, or other checks or blockers, in their image and OOBE scripts), and, the embedded OEM "master" product key/certificate
    could vary (or not align) across model types/generations.
    Ours do have the SLIC table in firmware and the OA markers, and we use VL Win7 Enterprise anyway, so our 40,000 machine fleet means VL and Software Assurance as a part of our EA + Select is an (expensive) no-brainer really.
    The other thought I have for you, is the re-imaging rights that are bestowed when you have a VL agreement (and therefore, are not bestowed if you don't have one). Because we do have a VL agreement, I've never dived into how it might be worked if we didn't
    have VL.
    http://www.microsoft.com/licensing/about-licensing/briefs/reimaging.aspx
    http://www.microsoft.com/licensing/about-licensing/briefs/downgrade-rights.aspx
    If you do look at a VL agreement, I'm told they start from as few as 5 machines. And, if you purchase new pc's, you have the option to enrol the new pc's into Software
    Assurance within 90days of purchase, which I imagine would save you some cost, compared to attaching SA to them at a later time, presumably requiring you to pay full ticket price for that.
    I'd recommend you get some advice from an MS reseller, even if only to work out what the various options/costs might be.
    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

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