CS4 Master Collection Install - Can't Select Flash to Install

I'm trying to install the Master Collection on my PC here at work, however when I get to the option to select the "Easy Install", or "Custom Install", Flash CS4 isn't selectable to "Check" to install. It doesn't change if I got to Easy, or Custom. Both have Flash "Grayed Out". I had the trial of Flash CS4 installed, but I uninstalled it, thinking that it was causing the issue, but it still doesn't give the option to install it.
Any help would be appreciated.

Please remove me from your reply list
Larry Pike

Similar Messages

CS4 Master Collection install problem..

I'm trying to install CS4 Master Collection but then it gives an error and says..
CS4 Master Collection can only be installed with xp service pack 3 or vista service pack 1.
i do have vista service pack 2 but CS4 Master Collection came out after service pack 2..
how come it doesn't work? Does someone has a solution for this problem?
thx in advance

There is no Vista SP2 except in beta form which you certainly shouldn't
have installed on a production machine.
But I find the XP SP3 message odd since the requirement is SP2, though
SP3 is recommended. SP2 shouldn't stop the install.
Bob

CS4 Master Collection Install

A little advice here. I would like to install CS4 Master Collection. I have never had any creative suites on my computer but I do have Premier Pro 2.0, Ultra 2, After Effects 6.0, Audition, Photoshop, Visual Communicator, etc. all purchased seperatly. I have all the files I want saved.
Is it best to uninstall all of these programs before I install CS4? The computer is not connected to the internet and there is no virus protection because it has always run better that way.
Thanks for your help.
Art

Peter,
When I installed CS4 Design Premium with CS2 (including Acrobat 7) Premium already installed the installer said that Acrobat would be upgraded during the install process, previously (CS to CS2) it had said it would first remove Acrobat. But I assume it did actually remove 7 and install 9. The odd thing was it didnt require a reboot during the install which all previous changes involving Acrobat had.
Art,
If you are using the suite on an offline PC you may want to try and find out how usable/good the help will be. Adobe have moved to an online help system and I think only limited help files are offered if the PC is not online.

Problem with CS4 Master Collection Install

Have tried repeatedly to install CS4 Master Collection on an HP laptop running Microsoft Vista to no avail. I have uninstalled all previous attempts to install, run cleaner, deleted temp file stuff, rebooted ad nauseum etc. Originally, I was receiving a 1603 error code for all major programs: Photoshop, AI, etc. Now, I get a set up error: "set up has encountered an error and cannot continue. Contact Adobe Support." At this point, I have spent days trying to resolve this problem. Please help.

Since you mention Error 1603 you might try going thru the page linked below...
Error 1603: A fatal error occurred during installation

CS4 Master Collection installing in wrong folder

Heres my situation: I downloaded the installer, and want to put all of the programs on my second hard drive "D". "C" is where I have my windows install, but its a rather small drive. "D" is a 1TB drive, and I'd like the Adobe suite to be installed there, since it takes up quite a bit of space.
Every time I finish installing, nearly all of the programs are on my "C" drive, and not the "D" drive. I've tried:
-Telling the installer to install to a folder on the "D" drive.
and
-Changing the default install directories in the Windows registry to folders on the "D" drive.
Neither of these worked. It installs every single program I select onto the "C" drive, except for Photoshop x64, which somehow is the only one to make it to the "D" drive.
What can I do to remedy this problem? I'm running Windows XP x64 SP2, if its of any relevance.

It's very relevant since it's unsupported. You need to be aware that
you've got a mix of 64 bit and 32 bit programs.
Try a custom install without Photoshop since that's going to install two
versions. If that works out then do another custom install and install
Photoshop.
You should really consider moving to Vista for 64 bit computing.
Bob

Can't find programs... CS4 Master Collection

I have posted the responces from Tech but it seems you have to have an IT Degree for this software to work.
Notes from Customer
Thursday, October 8, 2009 9:29:56 PM PDT
After installing the CS4 Master Collection, I am unable to find or use several programs; Adobe After Effects CS4, Adobe Encore CS4,
Adobe Media Encoder CS4, Adobe Premiere Pro CS4 & Adobe Soundbooth CS4.
I have a Dual processors (AMD Athlon MP 2800+ (2.12 GHz each)) Motherboard is Tyan s2462 Thunder K7, & 3 GB RAM.
Operating System: Windows XP Professional
Video display card / driver version: Nvidia GeForce 6200
Has it ever worked? If so, what's changed? (provide comments in description field): No
Same results with different file?: Not Applicable
Same results with different computer?: Not Applicable
Recent System Hardware or Software change?: No
Notes to Customer
Friday, October 9, 2009 2:13:42 AM PDT
Hello K,
Thank you for contacting Adobe Technical Support.
I am responding in reference to your web-case dated 10/08/2009 . We
would like to thank you for showing interest in Adobe Product. I
understand the concern that you are facing with Adobe CS4 Master
Collection on launching .. I apologize for the inconvenience and I
assure you that we will work together to resolve the issue.
As you have mentioned after installing the CS4 Master Collection, you
are unable to find or use several programs; Adobe After Effects CS4,
Adobe Encore CS4,
Adobe Media Encoder CS4, Adobe Premiere Pro CS4 <(>&<)> Adobe Soundbooth
CS4.
Try Uninstalling and Reinstalling CS4 Master Collection.
Find and read installation logs for Adobe Creative Suite 4 product. The
link for the same is :
http://go.adobe.com/kb/ts_kb400593_en-us
Send us the Installation Log File so that we can narrow down your issue
and specifically point out where the problem is .
I hope this information is helpful to you. Get back to us as soon as
possible.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS
Adobe Technical Support
Notes from Customer
Friday, October 9, 2009 5:59:38 AM PDT
I did reinstall CS4 Master Collection. I first downloaded the version and after it didn't install everything I decided to purchased
the DVD's and do a physical installation. I got the same results, missing programs. I have uninstalled the first downloaded version
CS4 Master Collection before reinstalling the physical version. I am sending the log via the FTP since it is 64MB
Notes to Customer
Wednesday, October 14, 2009 2:47:55 AM PDT
Hello K,
Thank you for contacting Adobe Technical Support.
I am responding in reference to your web-case dated 10/09/2009 . We
would like to thank you for showing interest in Adobe Product. I
understand the concern that you are facing with Adobe CS4 Master
Collection while installaing.. I apologize for the inconvenience and I
assure you that we will work together to resolve the issue.
Going through the log files you have sent , I suggest you to follow
these troubleshooting steps:
1. Run the CS4 Clean Script for windows. The link for the same is :
http://www.adobe.com/support/contact/cs4clean.html. Download and run the
CS4 clean script for windows.
2 .Run Adobe Creative Suite 4 or Point Product in a new user account.
Create a new user account that has the same permissions as the account
that you use when the problem occurs. If the problem doesn't recur, then
the original user account may be damaged. For instructions on creating a
new user account, see "To add a new user to the computer" in Windows
Help or contact your system administrator.
3. Repair and defragment hard disks (Windows XP)
System errors can occur if hard disks contain damaged sectors or
fragmented files. Repair and defragment hard disks, either by using the
Error-checking tool and Disk Defragmenter utility included with Windows
or by using a third-party disk utility (for example, Symantec Norton
Utilities). You should run such utilities on each hard disk or
partition. More information about the Error-checking tool and Disk
Defragmenter appears below; for more information about a third-party
disk utility, refer to the documentation for the utility.
The Error-checking tool repairs bad sectors, lost allocation units and
file fragments, cross-linked files, and invalid file names. To access
the Error-checking tool, choose Start > My Computer, right-click the
desired hard disk, and choose Properties from the menu. In the Local
Disk Properties dialog box, click the Tools tab, and then click Check
Now in the Error-checking area.
Note: To prevent Disk Defragmenter from moving files to bad sectors of a
disk, run the Error-checking tool before running Disk Defragmenter.
Disk Defragmenter rearranges the files and free space on your computer
so that files are stored in contiguous units and free space is
consolidated in one contiguous block. To access the Disk Defragmenter
utility, choose Start > All Programs > Accessories > System Tools > Disk
Defragmenter.
If these troubleshooting steps don't resolve your issue then consult
this kb doc for more details:
Troubleshoot installation problems with Adobe Creative Suite 4 or Point
Products on Windows XP
http://go.adobe.com/kb/ts_kb404083_en-us.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS.
Adobe Technical Support
Notes from Customer
Thursday, October 15, 2009 4:54:40 PM PDT
I went to a Business Fair tonight and saw a couple other designer friends and I mentioned my issue and they said that my software wo
n't work because of the AMD processors. (Missing a chip set, CS worked on AMD processors, up until version 3) This is really depress
ing! I would have to purchase a new PC in order for the rest of my software to work. This is so not cool! I can't swing a new PC rig
ht now, business has been so slow almost non-existent.
Notes to Customer
Thursday, October 15, 2009 9:38:18 PM PDT
Thank you for your reply K.
This is to inform you that you meet the system requirements needed to
run CS4 Master Collection.
You can check out the same by visting the following link:
http://go.adobe.com/kb/ts_kb406240_en-us.
Master Collection
2GHz or faster processor for DV;3.4GHz for HDV; dual 2.8GHz for HD
Important: An SSE2-enabled processor is required for AMD systems.
Microsoft Windows XP with Service Pack 2 (Service Pack 3 recommended) or
Windows Vista Home Premium, Business, Ultimate, or Enterprise with
Service Pack 1; (certified for 32-bit Windows XP and Windows Vista)
Important: Adobe Photoshop Extended natively supports 64-bit Windows
Vista, and Acrobat Pro natively supports 64-bit Windows XP and Windows
Vista. Adobe Premiere Pro, After Effects, Soundbooth, Encore, and Adobe
OnLocation are certified on 64-bit Windows Vista. Visit Apple.com for
information about QuickTime compatibility with 64-bit editions of
Windows.
MS Hot Fix KB-930627: http://support.microsoft.com/kb/930627 is required
for Microsoft Windows XP Home, Professional, or Tablet PC Edition with
Service Pack 2 (64-bit); Windows Server 2003 (with Service Pack 2 for
64-bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate,
or Enterprise without Service Pack 1 (64-bit)
2GB of RAM (more RAM recommended when running multiple components)
24.3GB of available hard-disk space for installation. Additional free
space is required during installation (cannot install on flash-based
storage devices.)
1,280x900 display with OpenGL 2.0-compatible graphics card
Graphics support for Shader Model 3.0
Dedicated 7200 RPM hard drive for DV and HDV editing; striped disk array
storage (RAID 0) for HD; SCSI disk subsystem preferred
For SD/HD workflows, an Adobe-certified card for capture and export to
tape. For additional information visit the Adobe Master Collection
System Requirements.
OHCI-compatible IEEE 1394 port for DV and HDV capture, export to tape,
and transmit to DV device
DVD-ROM drive (DVD+-R burner required for DVD creation)
Blu-ray burner required for Blu-ray disc creation
Microsoft Windows Driver Model- or ASIO-compatible sound card
QuickTime 7.4.5 required for QuickTime and multimedia features
Broadband Internet connection required for online services
For the most up-to-date to system requirements select the Adobe Creative
Suite 4 product on the Adobe Products page.
Try and follow the same troubleshooting steps I have given you earlier.
I am sure your issue would be resolved.
Troubleshoot installation problems with Adobe Creative Suite 4 or Point
Products on Windows XP
http://go.adobe.com/kb/ts_kb404083_en-us.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS.
Adobe Technical Support

Direct Download Links for Adobe Software
And make a backup...
Mylenium

Couldn't install CS4 Master Trial now can't get rid of it.

I was not successful at installing CS4 Master Collection Trial. I received installation errors for all of the applications on Disk2. Some form of 1620 error code. I called support. Was told that perhaps I had a corrupt disk, so they said they would send a replacement. They didn't. So rather than go through the queue again, I felt it was easier to just pony up another $16 and try again. Same result.
So I gave up and tried to reinstall Acrobat CS3 because Adobe in it's infinite wisdom, chooses to upgrade your Acrobat whenever a new version is introduced to the system. Problem being that since I couldn't successfully install CS4, I now had a non-working Acrobat.
So I called support again. (sorry, live-chat). After fully describing the issue, providing numerous proofs, serial numbers, customer ID's etc. The response came back. You need to uninstall the full CS3 suite and reinstall. Fine, I had nothing to do on my weekend. I could kill 8 hours working on this, so I uninstalled the CS3. This is of course AFTER I had uninstalled what did install of the CS4. And you know what? CS3 install wanted the CS4 disk 1 dozens of times. Guess the uninstall wasn't so complete after all.
So I got completely frustrated, went out and bought Win7 (Professional 64-bit). Figured I would do a complete wipe of my system. Install from "Gold" OS code. Stupidly I chose to try the CS4 trial. Figuring on a lark that perhaps now, on virgin territory, that it would in fact install. No such luck.
So I uninstalled again. I reinstalled CS3 Web Premium and was successful!! yeah! But hold on. I had bought InDesign CS3 separately as it didn't come with Web Premium. And you know what, InDesign installer wanted the CS4 Disk 1 again.
So I did a web search for a cleanup script for CS4, because I have been through this before with CS3. I found the cleanup script, and installed it. I found that there were 4 entries in the install log:
List of products installed on this machine
1   Adobe Creative Suite 4 Master Collection
2   Adobe Creative Suite 3 Web Premium
3   Adobe ExtendScript Toolkit 2
4   Adobe InDesign CS3
So I chose to uninstall InD first. No problem:
List of products installed on this machine
1   Adobe Creative Suite 4 Master Collection
2   Adobe Creative Suite 3 Web Premium
3   Adobe ExtendScript Toolkit 2
I then tried to un-install CS4. Below are the results:
Please select a number corresponding to the product that needs to be removed els
e press Ctrl + C to Quit :> 1
The following Product has been selected for removal : Adobe Creative Suite 4 Mas
ter Collection
Please confirm that you want to remove the selected product from Installer Datab
ase .
Please enter (y) for Yes or (n) for No. :> y
Removing entries from the installer database
going for updating installState
Traceback (most recent call last):
File "CS4InstallerDatabaseUtility.py", line 1519, in <module>
File "CS4InstallerDatabaseUtility.py", line 1123, in removalofCapsBackupEntrie
s
File "CS4InstallerDatabaseUtility.py", line 1263, in RemoveSessionFromCaps
UnicodeEncodeError: 'ascii' codec can't encode character u'\xe0' in position 163
: ordinal not in range(128)
C:\Users\Bob\Downloads\Adobe\WinCS4Cleanupscript\dist>
I've rebooted several times. I've run this script several times now. I really don't want to wipe the HD again.
Suggestions???

I have the exact same problem, same version of CS, and exact same error details.
In my case, I had CS4 installed and running fine for a couple of months, under Vista Ultimate 64 on a Gateway P-173XL FX laptop. Then my hard drive crashed and I rebuilt it from scratch, reformatting and reinstalling the OS.
CS4 was one of the first apps I tried to reinstall. I had some trouble with it, as the installation kept running into errors:
     Adobe Color JA Extra Settings CS4
     Error 1603. Internal error 2203.
     C:\Windows\Installer\33f6ffc.msi   -2147287035
Per advice from this forum, I downloaded and ran the CS4InstallerDatabaseUtility to make sure all vestiges of the failed installation were removed. Tried the installation again, and got:
     Adobe WinSoft Logistics Plugin
     Error 1603. Internal error 2203.
     C:\Windows\Installer\3833d9c.msi    -2147287035
Same error, different place. Tried again:
     Adobe Color NA Recommended Settings CS4
     Error 1603. Internal error 2203.
     C:\Windows\Installer\3cb0bc.msi    -2147287035
Lather, rinse, repeat. A little different this time:
     Adobe Bridge CS4
     Fatal error during installation.
This time, when I tried to run the CS4InstallerDatabaseUtility prior to another attempt, it failed with the same error that rdhinman reported:
     File "CS4InstallerDatabaseUtility.py", line 1263, in RemoveSessionFromCaps
     UnicodeEncodeError: 'ascii' codec can't encode character u'\xe0' in position 163: ordinal not in range(128)
     C:\Users>
Needless to say this is highly frustrating, especially since the installation and operation of CS4 pre-crash was flawless. Any suggestions would be most welcome.

On my windows 8.1 pc (i5 processor with 8GB ram) I can't get the automatic update voor CS4 master collection. I removed my panda antivirus and still can't automatically update. somebody any suggestion?

on my windows 8.1 pc (i5 processor with 8GB ram) I can't get the automatic update voor CS4 master collection. I removed my panda antivirus and still can't automatically update. somebody any suggestion?

thanks for your reply.
in Dutch it says that there are no updates available. I know that after
installing cs4 there are updates but i can't load them automatically. I did
a delete and reinstall, but still get the message.
kind regards,
2014-09-23 16:28 GMT+02:00 Atul_saini123 <[email protected]>:
on my windows 8.1 pc (i5 processor with 8GB ram) I can't get the
automatic update voor CS4 master collection. I removed my panda antivirus
and still can't automatically update. somebody any suggestion? created
by Atul_saini123 <https://forums.adobe.com/people/Atul_saini123> in *Downloading,
Installing, Setting Up* - View the full discussion
<https://forums.adobe.com/message/6755843#6755843>

CS4 Master Collection Won't Install

Alright...so I insert the Adobe CS4 Master Collection DVD (yes, the first disc) and the autorun comes up. I hit install and nothing happens. I see in the task manager that setup runs for anywhere from 30 seconds to a couple minutes (tried this quite a few times) and then terminates. I wanna know what's going on. I've already searched the internet for answers as well as tried everything in the Adobe KB and every related topic here on the user-to-user forums. My specs are as follows:
AMD Athlon X2 4200+ (2.2GHz/core)
4gb DDR2 1066 RAM
250gb SATA HDD
Nvidia GeForce 9800GT
Windows Vista Ultimate SP1 64-bit

If you've gone through all of that, I can only offer one more thing to
try before calling Adobe.
Create a new user account and install it there. If that doesn't do it
you're going to have to call Adobe for help...installation issues are
handled free of charge.
Bob

CS4 master Collection won't install on XP

After paying the big bucks for this CS4 Master Collection software, I can't get it to install. I have 1.5 gig of ram, all slots full. Will it not install with that? The install won't let me install on a drive with 123 gig of free space, the install pop-up says there's not enough room please change location. I change it to another drive with 197 gig of open space and it won't install.
Customer service is closed until Monday...I'll be back in class and don't get out until 8pm every frickin weekday.
I'm working on a sony the runs 3.20 ghz with the 1.5 gig of RAM. I just reformated the harddrive but windows takes up the C: partition but the extention is 123 gig, and I have several other drives (with hundreds of gigs open) I've tried to put it on....it says they're too small.
I've tried to install the trial version and it does the same thing. I'm at my wits end with this!
If there's only one out there willing to help me I would really appreciate, because Adobe doesn't seem to give a fig about helping me.

How much free space is on the C:/drive? Without a lot of room you'll have a hard time installing any program even if you install it to a different drive. Windows needs lots of free space on C: for installing applications.
If you have little free space, then whoever set up that machine did a very poor job of it. There is no benefit at all to installing applications on a different drive than the operating system.
Bob

How can I delete all the files in the Adobe CS4 Master Collection from my machine?

How can I delete all the files in the Adobe CS4 Master Collection from my machine. I have tried Control Panel but it will not do anything, there are no error messages, it is like as if it is ignoring my instruction. Why should it be so difficult to delete programs one does not want. Any ideas please.

Moved from Cloud forum to Downloading, Installing forum
Try running the Adobe Cleaner Tool
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Install of CS4 Master Collection on PC running Vista. Installation hangs up in "preparing to install."

1. Computer died that used CS4 so was unable to deactivate product.
2. Began install on another PC using Vista with downloaded CS4 Master Collection from Adobe website after several attempts to download.
3. Entered my serial numbers.
4. Install continued.
5. Received error message: Failed to install Premiere Pro and Encore.
6. I continued the install.
7. Computer crashed.
8. Rebooted.
9. Began install again.
10. Computer hangs up on "preparing to install"
Tried to deactivate my serial numbers and start all over again (first activation is on old computer and can't deactivate that number and now my computer is hung up on trying to install the second version of CS4!) but am totally in limbo. Thanks in advance for any help!

RUn the cleaner tool and try again.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

I lost the installation disks for CS4 master collection. Where can I download the installation file?

Hello,
I lost the installation disks for CS4 master collection polish version. Where can I download the installation file?

Hi filmowka,
Welcome to the Community!
Go to http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html and choose Master collection CS4 from the list.
Follow the Very Important Section else the download will not start.
Thanks!
Ankit

I am looking to order replacement media for a CS6 master collection Install in India; Where can I bu

I have a User Group Manager looking to order replacement media for a CS6 master collection Install in India; Where can I buy the DVDs to do a local install, in India?
I cannot find it on the Adobe.com site?
This page is not update nor is it helpful.
http://helpx.adobe.com/x-productkb/policy-pricing/obtain-replacement-cds-dvds-manuals.html #main_Replacement_CDs_or_DVDs
Cordially,
Aaron Houston
Adobe Community Mgr
San Jose Ca

Tasc_redleader which update exactly are you trying to apply? Your screen shot indicates an update to Photoshop CS6 but your installation log appears to be for Extension Manager CS6.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review and interpret your installation log files.

Both CS4 and CS5 Master Collections installed. Uninstall CS4?

I have both Adobe CS4 Master Collection and CS5 Master Collection installed on my mac OS X 10.6.6.
What is the proper uninstall procedure for my entire CS4 collection and do I have to take precautions so it does not interfere with my CS5 installation?

It's a company laptop and that is not an option. On my own computer, that would be my first choice.
My space is tight partly b/c of multiple virtual machines I have. I need to free up some space, simply put.
No other suggestion?

CS4 Master Collection Install - Can't Select Flash to Install

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