CS4 Master Collection PN 65023349 and 65023345

According to google, this has been discussed here before, but my forum searches come up empty. I am trying to understand the difference between CS4 Master Collection part numbers 65023349 and 65023345 . Except for the stickers on the bottom, the packages are identical. And even those stickers are quite similar, except for the part and UPC numbers and a line that reads "001 DV" on one box and "001 DV RET" on the other.
If someone can explain the difference, I'd appreciate it very much.
Many thanks,
Rich

There is no option to upgrade your CS4 license except to subscribe to the Creative Cloud's special first year discount plan for CS owners (Adobe: Creative, marketing, and document management solutions).
Platform swaps are only allowed for the most recent released CS software (CS6). You cannot get a Mac version license of CS4 thru Adobe since Adobe does not sell older versions and the only CS version for sale is CS6... CS4 does not qualify to get CS6 at an upgrade price.
You can purchase CS6 thru the following page: http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.htm

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Can't find programs... CS4 Master Collection

I have posted the responces from Tech but it seems you have to have an IT Degree for this software to work.
Notes from Customer
Thursday, October 8, 2009 9:29:56 PM PDT
After installing the CS4 Master Collection, I am unable to find or use several programs; Adobe After Effects CS4, Adobe Encore CS4,
Adobe Media Encoder CS4, Adobe Premiere Pro CS4 & Adobe Soundbooth CS4.
I have a Dual processors (AMD Athlon MP 2800+ (2.12 GHz each)) Motherboard is Tyan s2462 Thunder K7, & 3 GB RAM.
Operating System: Windows XP Professional
Video display card / driver version: Nvidia GeForce 6200
Has it ever worked? If so, what's changed? (provide comments in description field): No
Same results with different file?: Not Applicable
Same results with different computer?: Not Applicable
Recent System Hardware or Software change?: No
Notes to Customer
Friday, October 9, 2009 2:13:42 AM PDT
Hello K,
Thank you for contacting Adobe Technical Support.
I am responding in reference to your web-case dated 10/08/2009 . We
would like to thank you for showing interest in Adobe Product. I
understand the concern that you are facing with Adobe CS4 Master
Collection on launching .. I apologize for the inconvenience and I
assure you that we will work together to resolve the issue.
As you have mentioned after installing the CS4 Master Collection, you
are unable to find or use several programs; Adobe After Effects CS4,
Adobe Encore CS4,
Adobe Media Encoder CS4, Adobe Premiere Pro CS4 <(>&<)> Adobe Soundbooth
CS4.
Try Uninstalling and Reinstalling CS4 Master Collection.
Find and read installation logs for Adobe Creative Suite 4 product. The
link for the same is :
http://go.adobe.com/kb/ts_kb400593_en-us
Send us the Installation Log File so that we can narrow down your issue
and specifically point out where the problem is .
I hope this information is helpful to you. Get back to us as soon as
possible.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS
Adobe Technical Support
Notes from Customer
Friday, October 9, 2009 5:59:38 AM PDT
I did reinstall CS4 Master Collection. I first downloaded the version and after it didn't install everything I decided to purchased
the DVD's and do a physical installation. I got the same results, missing programs. I have uninstalled the first downloaded version
CS4 Master Collection before reinstalling the physical version. I am sending the log via the FTP since it is 64MB
Notes to Customer
Wednesday, October 14, 2009 2:47:55 AM PDT
Hello K,
Thank you for contacting Adobe Technical Support.
I am responding in reference to your web-case dated 10/09/2009 . We
would like to thank you for showing interest in Adobe Product. I
understand the concern that you are facing with Adobe CS4 Master
Collection while installaing.. I apologize for the inconvenience and I
assure you that we will work together to resolve the issue.
Going through the log files you have sent , I suggest you to follow
these troubleshooting steps:
1. Run the CS4 Clean Script for windows. The link for the same is :
http://www.adobe.com/support/contact/cs4clean.html. Download and run the
CS4 clean script for windows.
2 .Run Adobe Creative Suite 4 or Point Product in a new user account.
Create a new user account that has the same permissions as the account
that you use when the problem occurs. If the problem doesn't recur, then
the original user account may be damaged. For instructions on creating a
new user account, see "To add a new user to the computer" in Windows
Help or contact your system administrator.
3. Repair and defragment hard disks (Windows XP)
System errors can occur if hard disks contain damaged sectors or
fragmented files. Repair and defragment hard disks, either by using the
Error-checking tool and Disk Defragmenter utility included with Windows
or by using a third-party disk utility (for example, Symantec Norton
Utilities). You should run such utilities on each hard disk or
partition. More information about the Error-checking tool and Disk
Defragmenter appears below; for more information about a third-party
disk utility, refer to the documentation for the utility.
The Error-checking tool repairs bad sectors, lost allocation units and
file fragments, cross-linked files, and invalid file names. To access
the Error-checking tool, choose Start > My Computer, right-click the
desired hard disk, and choose Properties from the menu. In the Local
Disk Properties dialog box, click the Tools tab, and then click Check
Now in the Error-checking area.
Note: To prevent Disk Defragmenter from moving files to bad sectors of a
disk, run the Error-checking tool before running Disk Defragmenter.
Disk Defragmenter rearranges the files and free space on your computer
so that files are stored in contiguous units and free space is
consolidated in one contiguous block. To access the Disk Defragmenter
utility, choose Start > All Programs > Accessories > System Tools > Disk
Defragmenter.
If these troubleshooting steps don't resolve your issue then consult
this kb doc for more details:
Troubleshoot installation problems with Adobe Creative Suite 4 or Point
Products on Windows XP
http://go.adobe.com/kb/ts_kb404083_en-us.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS.
Adobe Technical Support
Notes from Customer
Thursday, October 15, 2009 4:54:40 PM PDT
I went to a Business Fair tonight and saw a couple other designer friends and I mentioned my issue and they said that my software wo
n't work because of the AMD processors. (Missing a chip set, CS worked on AMD processors, up until version 3) This is really depress
ing! I would have to purchase a new PC in order for the rest of my software to work. This is so not cool! I can't swing a new PC rig
ht now, business has been so slow almost non-existent.
Notes to Customer
Thursday, October 15, 2009 9:38:18 PM PDT
Thank you for your reply K.
This is to inform you that you meet the system requirements needed to
run CS4 Master Collection.
You can check out the same by visting the following link:
http://go.adobe.com/kb/ts_kb406240_en-us.
Master Collection
2GHz or faster processor for DV;3.4GHz for HDV; dual 2.8GHz for HD
Important: An SSE2-enabled processor is required for AMD systems.
Microsoft Windows XP with Service Pack 2 (Service Pack 3 recommended) or
Windows Vista Home Premium, Business, Ultimate, or Enterprise with
Service Pack 1; (certified for 32-bit Windows XP and Windows Vista)
Important: Adobe Photoshop Extended natively supports 64-bit Windows
Vista, and Acrobat Pro natively supports 64-bit Windows XP and Windows
Vista. Adobe Premiere Pro, After Effects, Soundbooth, Encore, and Adobe
OnLocation are certified on 64-bit Windows Vista. Visit Apple.com for
information about QuickTime compatibility with 64-bit editions of
Windows.
MS Hot Fix KB-930627: http://support.microsoft.com/kb/930627 is required
for Microsoft Windows XP Home, Professional, or Tablet PC Edition with
Service Pack 2 (64-bit); Windows Server 2003 (with Service Pack 2 for
64-bit); or Windows Vista Home Basic, Home Premium, Business, Ultimate,
or Enterprise without Service Pack 1 (64-bit)
2GB of RAM (more RAM recommended when running multiple components)
24.3GB of available hard-disk space for installation. Additional free
space is required during installation (cannot install on flash-based
storage devices.)
1,280x900 display with OpenGL 2.0-compatible graphics card
Graphics support for Shader Model 3.0
Dedicated 7200 RPM hard drive for DV and HDV editing; striped disk array
storage (RAID 0) for HD; SCSI disk subsystem preferred
For SD/HD workflows, an Adobe-certified card for capture and export to
tape. For additional information visit the Adobe Master Collection
System Requirements.
OHCI-compatible IEEE 1394 port for DV and HDV capture, export to tape,
and transmit to DV device
DVD-ROM drive (DVD+-R burner required for DVD creation)
Blu-ray burner required for Blu-ray disc creation
Microsoft Windows Driver Model- or ASIO-compatible sound card
QuickTime 7.4.5 required for QuickTime and multimedia features
Broadband Internet connection required for online services
For the most up-to-date to system requirements select the Adobe Creative
Suite 4 product on the Adobe Products page.
Try and follow the same troubleshooting steps I have given you earlier.
I am sure your issue would be resolved.
Troubleshoot installation problems with Adobe Creative Suite 4 or Point
Products on Windows XP
http://go.adobe.com/kb/ts_kb404083_en-us.
For future assistance you can always visit Adobe user to user Forums by
this link : http://forums.adobe.com, where
you can submit your queries and also you can searched for your issues on
Adobe Knowledgebase on this link :
http://www.adobe.com/cfusion/search/index.cfm?cat=support
I hope this information is helpful, Please get back to us if this
resolve your issue so that we can close the case
and in case you face any issues or need any clarification you can
contact us we will be more than happy to help you.
For future reference use TS Case :181220137 at Web Support Portal :
http://www.adobe.com/go/supportportal.
Warm Regards,
CS.
Adobe Technical Support

Direct Download Links for Adobe Software
And make a backup...
Mylenium

On my windows 8.1 pc (i5 processor with 8GB ram) I can't get the automatic update voor CS4 master collection. I removed my panda antivirus and still can't automatically update. somebody any suggestion?

on my windows 8.1 pc (i5 processor with 8GB ram) I can't get the automatic update voor CS4 master collection. I removed my panda antivirus and still can't automatically update. somebody any suggestion?

thanks for your reply.
in Dutch it says that there are no updates available. I know that after
installing cs4 there are updates but i can't load them automatically. I did
a delete and reinstall, but still get the message.
kind regards,
2014-09-23 16:28 GMT+02:00 Atul_saini123 <[email protected]>:
on my windows 8.1 pc (i5 processor with 8GB ram) I can't get the
automatic update voor CS4 master collection. I removed my panda antivirus
and still can't automatically update. somebody any suggestion? created
by Atul_saini123 <https://forums.adobe.com/people/Atul_saini123> in *Downloading,
Installing, Setting Up* - View the full discussion
<https://forums.adobe.com/message/6755843#6755843>

CS4 Master Collection: Opinion and Question

So I got the entire kit and kaboodle: CS4 Master Collection.
I want to like it, some of the features and interface is a nice improvement.
However, it renders my upper end system into a dog. Nothing brings your system to a halt like saving a CS4 Illustrator or Adobe file. And these arent even terribly large files. Overall, and application work in CS4 products Ive sued to date seems slow.
And Im on a Pentum dual core 3.0 gz with 6 GB RAM. Are there any known tips and tweaks to improve performance and speed. The saves in Illustrator and Photoshop are painful - nothing else on the PC can be done until the save is complete. Never had this issue with CS3.
CS4 might be coming off if I cant get it to perform better. Trying it on a Quad core next week to see if its really system related. But then again, CS3 was fast on this system.

All I can tell you is that CS4 is pretty snappy on Vista Ultimate 64 with 8 gigs or RAM and a Q6600 processor. You really haven't given us anything as far as your system but I will advise you that you will get far more attention for individal application problems in those forums.
You mentioned Illustrator so I would suggest posting there WITH FULL SYSTEM SPECS.
Bob

CS4 Master Collection Won't Install

Alright...so I insert the Adobe CS4 Master Collection DVD (yes, the first disc) and the autorun comes up. I hit install and nothing happens. I see in the task manager that setup runs for anywhere from 30 seconds to a couple minutes (tried this quite a few times) and then terminates. I wanna know what's going on. I've already searched the internet for answers as well as tried everything in the Adobe KB and every related topic here on the user-to-user forums. My specs are as follows:
AMD Athlon X2 4200+ (2.2GHz/core)
4gb DDR2 1066 RAM
250gb SATA HDD
Nvidia GeForce 9800GT
Windows Vista Ultimate SP1 64-bit

If you've gone through all of that, I can only offer one more thing to
try before calling Adobe.
Create a new user account and install it there. If that doesn't do it
you're going to have to call Adobe for help...installation issues are
handled free of charge.
Bob

CS4 Master Collection won't accept product Code. Why?

I'm trying to install my CS4 Master Collection so that I can upgrade to CS5 but my product code won't allow me to continue. I only have it installed on one other computer. It doesn't provide an explanation, it only shows a red "X" after the code that I enter. Should there be an explanation? Thanks.

you need to use your cs4 mc serial number, Find your serial number quickly
and you don't need to install cs4 to install a cs5 upgrade. you can start with your cs5 install and you will be prompted for your cs4 serial number, after entering your cs5 upgrade serial number.

CS4 Master Collection Install

A little advice here. I would like to install CS4 Master Collection. I have never had any creative suites on my computer but I do have Premier Pro 2.0, Ultra 2, After Effects 6.0, Audition, Photoshop, Visual Communicator, etc. all purchased seperatly. I have all the files I want saved.
Is it best to uninstall all of these programs before I install CS4? The computer is not connected to the internet and there is no virus protection because it has always run better that way.
Thanks for your help.
Art

Peter,
When I installed CS4 Design Premium with CS2 (including Acrobat 7) Premium already installed the installer said that Acrobat would be upgraded during the install process, previously (CS to CS2) it had said it would first remove Acrobat. But I assume it did actually remove 7 and install 9. The odd thing was it didnt require a reboot during the install which all previous changes involving Acrobat had.
Art,
If you are using the suite on an offline PC you may want to try and find out how usable/good the help will be. Adobe have moved to an online help system and I think only limited help files are offered if the PC is not online.

CS4 Master Collection - double trouble

I bought the CS4 Master Collection in 2009, I then installed it on my work station. Some months later I bought a laptop and then installed the sofware on that as well. After a while I was forced to re-format my work station that had the first innstallation on it, I then of course re-innstalled the Master Collectionon it. When I now try to open any Adobe application on the laptop I get stopped by a message saying I´have used the maximum amount of registrations (2) for this software. Well, I have NOT used more than two registrations so this is obvioulsy wrong. The other stationary machine is stored at a seperate location cause I am moving abroad, so now I can´t get to that either. What to do? This Adobe registration error is driving me mad! I payed big buck for the Master Collection and beacause of some technical error I can´t use it. Adobe has no number to call and the support is as we all know ZERO.
I am very tempted to download cracked software cause of this.

For the best assistance, I recommend our chat support at http://adobe.ly/v6wfLL. Our chat representatives can provide a personalized experience to resolve the issues you describe.
The number to call is 866-772-3623, if you prefer calling. See all options of contacting adobe at: http://www.adobe.com/aboutadobe/contact.html

CS4 Master Collection/Windows 7 Broken Setup.exe

Yesterday I made the jump from Windows Vista to Windows 7 Beta--everything carried over nicely except for my CS4 Master Collection. Upon booting Premiere Pro up, I was informed that my "trial" had expired--a fact which I knew was not true as I own retail. I figured that uninstalling and re installing would solve my problem, but when I rebooted the setup, the installer would install about 15% of the complete package before giving me an error and closing.
After this, I read through some forums and learned that I needed to run CS4Cleanup from Adobe to reinstall the programs; I installed both the CS4Cleanup and the Windows Installer Cleanup Utility (the Windows Installer Cleanup was needed for the Adobe Cleanup to work) and ran the CS4Cleanup successfully.
However...when I attempted to run the Setup.exe after the cleanup, the initial Setup gets to about 80% and then informs me that the "setup encountered an error and cannot continue" and then closes on me. Since using the WIndows and Adobe Cleanups, I am now worse off then I was before! Does anyone have any suggestions/solutions?

Hopefully you were not even thinking about using a beta release of an operating system for production work! Even Microsoft warns you about that! And even more so, you should not even attempt to do an "in place" operating system "upgrade" (something that has never worked particularly well with any Microsoft operating system).
Assuming you were just "hacking around" trying to see how well Windows 7 may work with existing applications, you should have deactivated the Adobe software running under Vista, backed up data, and totally reformatted the disk (low level format) before attempting any such experiments.
Please understand that Adobe does
not support operation under pre-production operating systems. CS4 was released well before there were any builds of Windows 7 available to developers.
- Dov

CS4 Master Collection wont fully uninstall

I have been running CS4 Master Collection on Windows Vista for some time, upgraded to Windows 7, had a few installing issues with putting CS4 MC back on my PC. Decided to start from scratch so uninstalled it, using Add/Remove AND the CS4 Cleanup Script, and a rgeistry cleaner.
Problem now is when I go to reinstall it, it still thinks some of the products are still installed. The boxes are greyed out next to After Effects, Premiere etc so it won't reinstall them!
Any suggestions on how I can can COMPLETELY remove CS4 Master Collection, totally, so that I can reinstall it again? It's obviously leaving a trace somewhere, even after running the cleanup script. (I can confrim I have manually deleted the CS4 folder form Program Files too which the cleanup script does not seem to getting rid of!)
I am running on 32 Bit Windows 7 system.
Thanks
Ricardo Lacombe

I would make sure that you de-activated the program. Wipe the drive clean and then install Windows 7. There are too many issues with doing an in-place major upgrade of a Windows OS.

CS4 Master Collection Activation issue

I have installed CS4 master collection on my 2 PC's.
The first of these was a new build PC using Vista Ultimate 64bit, I installed Vista and CS4 on a RAID 0 array comprising 3 Sata drives. CS4 was then activated on this machine as well as my other machine.
After a couple of days the RAID array started showing errors, which I believe was down to the poor nVidia drivers / onboard controller.
Anyway I reinstalled Vista & CS4 onto a single drive, when it came to activating CS4 however I get a message saying the serial no. has already been activated on 2 machines.
Now Adobes FAQ states that CS4 will recognise a reinstall on the same machine, however I think that because I have gone from a RAID array to a single drive then CS4 will not be able to detect this as the data will have been spread over the 3 physical drives.
I have contacted Adobe support and am waiting on a response, in the meantime is there something simple I have missed?

The RAID problem was with CS2.
The OP's issue is that he didn't deactivate before reinstalling. Only
Adobe can help and there should be a phone number to call for activation
assistance on the activation denial screen.
Bob

CS4 Master Collection

When trying to install CS4 Master Collection on Vista Ultimate the installation proceeds for 243Mb and then I get the error message "Installation of the following components has failed - Adobe Photoshop CS4 (64 bit).
I have copied the 4 discs to hard drive but still get the same problem.
Have also run CS4 Clean Script.
Just before installation fails the some desktop icons disappear briefly.
The installation always fails at the same point - during installing 'Adobe Media Encoder CS4'
Has anyone had a similar experience?

After trying many things unsuccessfully I concluded that if I carried on looking for a fix I would waste several more days.
My system is only six months old and no other program has failed to install, howevwer, I decided to bite the bullet and do a clean install of Vista Ultimate 64 with SP1.
Prior to installing CS4 the only thing I disabled was Windows firewall. Not being technical I don't know if it served any purpose but I thought it might improve the probabilities.
I loaded CS4 before any other software. I used the four dvds, and whilst they took a long time, they loaded without error.
I have not tested other than opening and closing a couple of packages which seem ok.
Fingers crossed!!

CS4 master Collection won't install on XP

After paying the big bucks for this CS4 Master Collection software, I can't get it to install. I have 1.5 gig of ram, all slots full. Will it not install with that? The install won't let me install on a drive with 123 gig of free space, the install pop-up says there's not enough room please change location. I change it to another drive with 197 gig of open space and it won't install.
Customer service is closed until Monday...I'll be back in class and don't get out until 8pm every frickin weekday.
I'm working on a sony the runs 3.20 ghz with the 1.5 gig of RAM. I just reformated the harddrive but windows takes up the C: partition but the extention is 123 gig, and I have several other drives (with hundreds of gigs open) I've tried to put it on....it says they're too small.
I've tried to install the trial version and it does the same thing. I'm at my wits end with this!
If there's only one out there willing to help me I would really appreciate, because Adobe doesn't seem to give a fig about helping me.

How much free space is on the C:/drive? Without a lot of room you'll have a hard time installing any program even if you install it to a different drive. Windows needs lots of free space on C: for installing applications.
If you have little free space, then whoever set up that machine did a very poor job of it. There is no benefit at all to installing applications on a different drive than the operating system.
Bob

Installation of CS4 Master Collection Query

Hello
I intend to buy CS4 Master Collection to use on my home laptop for media work.
The license agreement for Create Suite software states that users can install and use one copy of the software up to the permitted number of compatible computers as long as the user presents a valid serial number for each copy.
The agreement also states that the primary user of the software can install the software at a work computer and a secondary home computer or portable computer, provided that the software on the home or portable computer is not used at the same time as the software on the primary computer.
My question is - does this agreement enable me to install the CS4 Master Collection on my current laptop and any future laptop purchases should I be required to replace or upgrade my portable computer?
Thanks in advance
Alastair

The spirit of the agreement is that you are the only user of the two concurrently activated computers and that you will only use one machine at a time. As for a future computer, there's a deactivation feature that allows you to move the activation to a new machine.
Bob

CS4 Master Collection Updated Installation Media

I am setting up a remote deployment package for CS4 Master Collection using the Development Tool Kit to use with SCCM.
I was initially using the 4 installation media provided using the steps provided in the documentation. However, they are clearly outdated now and require updating. If i download the Installation media from the http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html webpage will these have the current updates installed or will the client systems have run the updates still?
I did find the remote updating tool but it states it is for CS5 and above. Is there a similar tool for CS4?
Thanks for any assistance.

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum'
Mikey_it please be aware the installers available at Download CS4 products are for retail licenses. If you are deploying the software then it is likely you have a volume license. In this case you will want to download the volume license installation files from https://licensing.adobe.com/.

CS4 Master Collection PN 65023349 and 65023345

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