CS4 Master Collection - Problem Applying Updates

Hi
I'm running the CS4 Master Collection on Windows Vista Ultimate 32-bit, SP2.
Normally I have no problem applying updates to the various Adobe components when they become available, however for a while now I've been unable to instal an update that's reported as being available for Adobe Media Encoder 4.1.0.
If I run the "check for updates" manually I can download the update (reported as being 63.7MB) and when I attempt to instal it the installation process appears to run. It finishes after a while and the Adobe Updater reports "The Udating Process is Finished" in a single dialog box with a single button entitled "Quit" - which seems odd as "Quit" implies "finish earlier than planned", I'd have expected something more in line with "All done", something like "OK".
Anyway, when I run the check for updates again I'm told about the same update implying that it wasn't applied successfully.
I get this behaviour whether I run the update as an Administrator or not (all other updates for other products are applied without problem). I also get it regardless of whether or not I reboot the machine after trying to apply the update.
Does anyone have any suggestions on what could be causing the problem ? I couldn't find anything obvious or obviously relevant in any of the Windows event logs on the PC.
Thanks for any ideas
Steve

I am having the same problem. I found a forum that suggested this. Apparently it worked for some people, but not for me. Let me know if it does:
1. Start -> All Programs -> Accessories
2. Right-click on Command Prompt and select "Run as..."
3. Run as Administrator (even if you are logged in as Admin. You need to run in the Black Command Prompt, not the White one)
4. Run: regsvr32 JScript.DLL
5. Then run: regsvr32 vbscript.DLL
(dont forget the spaces, or it won't work)
6. Then try running the set up again
As i said, it worked for some on the forum, but not others (like me). Try it and see if works for you

Similar Messages

CS4 Master Collection - Problem occurred while extracting...

After spending $1,500 and two days of RL time downloading the CS4 Master Collection twice, I am just a tad frustrated.
Each time I download the CS4 suite file and try to install it, I immediately get the error:
"A problem occurred while extracting the archive. Please try downloading the Adobe CS4 Master Collection again."
No. I refuse to spend another full day downloading this file yet again just to receive the same error.
Anyone have some insight into this problem? (more so than "turn off your anti-virus program"
Thanks in advance.

I am having the same problem. I found a forum that suggested this. Apparently it worked for some people, but not for me. Let me know if it does:
1. Start -> All Programs -> Accessories
2. Right-click on Command Prompt and select "Run as..."
3. Run as Administrator (even if you are logged in as Admin. You need to run in the Black Command Prompt, not the White one)
4. Run: regsvr32 JScript.DLL
5. Then run: regsvr32 vbscript.DLL
(dont forget the spaces, or it won't work)
6. Then try running the set up again
As i said, it worked for some on the forum, but not others (like me). Try it and see if works for you

Installation problem on CS4 Master Collection

WHen I attempt to install CS4 master collection on Vista Ultimate X64
While the installer is "checking system profile" the next window shows "Loading Setup"
I then get a System Check error page. The window label is "Adobe Creative Suite 4 Master Collection Installer - Alerts"
In the box it says, System Check.
Critical Errors were found in setup for Adobe Creative Suite 4 Master Collection.
Session has dependencies that cannot be satisfied.
please see the Setup log file for details. click Quit to exit Setup."
Then there is a Quit button, that is the only option.
Any ideas which services need to be enabled to be able to install creative suite?

I do have service pack 1 for vista ultimate x64.
Here is the end of the log....
[ 436] Thu Oct 30 19:12:48 2008 DEBUG
PayloadPolicyInit: BEGIN Updating installstate for payloads
PayloadPolicyInit: END Updating installstate for payloads
PayloadPolicyInit: BEGIN Creating policyNodes
PayloadPolicyNode._SetPayloadAction: none for {092DF7B0-6E10-4718-9763-9704CC4E6EF9} Adobe Anchor Service CS4
[ 436] Thu Oct 30 19:12:48 2008 ERROR
Unable to load fileOptions from C:\Program Files (x86)\Common Files\Adobe\Installers\49b2c0059f3cb852831867eec06474a\resources\pages\Install\Options\Op tions.js
Log of: object
name {string}: TypeError
message {string}: 'collectionID' is null or not an object
number {number}: -2146823281
description {string}: 'collectionID' is null or not an object
[ 436] Thu Oct 30 19:12:48 2008 DEBUG
updating path to Win32
WizardControl: loading page "Progress" from C:\Program Files (x86)\Common Files\Adobe\Installers\49b2c0059f3cb852831867eec06474a\resources\pages\Install\Progress\P rogress.js
updating path to Win32
WizardControl: loading page "Register" from C:\Program Files (x86)\Common Files\Adobe\Installers\49b2c0059f3cb852831867eec06474a\resources\pages\Install\Register\R egister.js
updating path to Win32
WizardControl: loading page "Finish" from C:\Program Files (x86)\Common Files\Adobe\Installers\49b2c0059f3cb852831867eec06474a\resources\pages\Install\Finish\Fin ish.js
HTML data complete: Welcome
HTML data complete: Eula
HTML data complete: Progress
HTML data complete: Register
HTML data complete: Finish
[ 436] Thu Oct 30 19:12:48 2008 ERROR
Critical errors were found in setup for Adobe Creative Suite 4 Master Collection:
- Session has dependencies that cannot be satisfied.
Please see the Setup log file for details. Click Quit to exit Setup.
[ 436] Thu Oct 30 19:17:23 2008 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
Doesn't really make sense to me....

On my windows 8.1 pc (i5 processor with 8GB ram) I can't get the automatic update voor CS4 master collection. I removed my panda antivirus and still can't automatically update. somebody any suggestion?

on my windows 8.1 pc (i5 processor with 8GB ram) I can't get the automatic update voor CS4 master collection. I removed my panda antivirus and still can't automatically update. somebody any suggestion?

thanks for your reply.
in Dutch it says that there are no updates available. I know that after
installing cs4 there are updates but i can't load them automatically. I did
a delete and reinstall, but still get the message.
kind regards,
2014-09-23 16:28 GMT+02:00 Atul_saini123 <[email protected]>:
on my windows 8.1 pc (i5 processor with 8GB ram) I can't get the
automatic update voor CS4 master collection. I removed my panda antivirus
and still can't automatically update. somebody any suggestion? created
by Atul_saini123 <https://forums.adobe.com/people/Atul_saini123> in *Downloading,
Installing, Setting Up* - View the full discussion
<https://forums.adobe.com/message/6755843#6755843>

CS4 Master Collection Updated Installation Media

I am setting up a remote deployment package for CS4 Master Collection using the Development Tool Kit to use with SCCM.
I was initially using the 4 installation media provided using the steps provided in the documentation. However, they are clearly outdated now and require updating. If i download the Installation media from the http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html webpage will these have the current updates installed or will the client systems have run the updates still?
I did find the remote updating tool but it states it is for CS5 and above. Is there a similar tool for CS4?
Thanks for any assistance.

Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum'
Mikey_it please be aware the installers available at Download CS4 products are for retail licenses. If you are deploying the software then it is likely you have a volume license. In this case you will want to download the volume license installation files from https://licensing.adobe.com/.

CS4 Master Collection install problem..

I'm trying to install CS4 Master Collection but then it gives an error and says..
CS4 Master Collection can only be installed with xp service pack 3 or vista service pack 1.
i do have vista service pack 2 but CS4 Master Collection came out after service pack 2..
how come it doesn't work? Does someone has a solution for this problem?
thx in advance

There is no Vista SP2 except in beta form which you certainly shouldn't
have installed on a production machine.
But I find the XP SP3 message odd since the requirement is SP2, though
SP3 is recommended. SP2 shouldn't stop the install.
Bob

Problem with CS4 Master Collection Install

Have tried repeatedly to install CS4 Master Collection on an HP laptop running Microsoft Vista to no avail. I have uninstalled all previous attempts to install, run cleaner, deleted temp file stuff, rebooted ad nauseum etc. Originally, I was receiving a 1603 error code for all major programs: Photoshop, AI, etc. Now, I get a set up error: "set up has encountered an error and cannot continue. Contact Adobe Support." At this point, I have spent days trying to resolve this problem. Please help.

Since you mention Error 1603 you might try going thru the page linked below...
Error 1603: A fatal error occurred during installation

Adobe Customer Service Complaint (CS4 Master Collection)

Hi, I'm new to the forum but I have been browsing it a lot recently in reference to an ongoing issue of mine. I've largely given up on my original problem right now as I've been in touch with Adobe Customer Support no fewer than five times - online and over the phone - to little avail or respite. Instead, I'm making this post just to get it out in the open how DISGUSTED I am with the quality of customer support offered by Adobe and add to the HOARD of complaints already up here.
Before anyone jumps in and tells me what I already know, I do realise that this is a community forum and it's not a place for voicing issues with the company. However, seeing as this forum is that which comes up on google most predominantly (complaints included), I figured it was the best shout at getting my issue heard by the world at large. This is especially seeing as I've already sent my complaint to the 'official' adobe support email address, but given my current faith in their ability to respond to customer issues and complaints, I'm not exactly expecting anything useful in response to my letter - as you might figure from what I have written below.
Anyway, as such, consider this post either a consolidation or an emphatic shoutout to anyone who also has major grievances with Adobe's pathetic and totally unsupportive support system.
Dear Sandesh,
I am writing to make a formal complaint about the way in which several members of your staff have handled a case of mine recently. For your reference, the case numbers opened by your staff members are #0212480723, #0212621543 and #0212612935. Also, find attached at the bottom of this letter two separate online conversations that I had with your staff members within 24 hours. I am frustrated to even have to quote you three separate case files seeing as each of them relate to only one case, yet for some reason, your staff members opted to open new cases each time I was in contact with them rather than add to or resolve the cases already opened on my behalf. This is a ridiculous way to run a support company that is not at all focused on the customer at all.
Furthermore, I say staff “members” simply because on the 5 separate instances that I was in contact with Adobe Customer Support, I spoke to a new support administrator each time. Not only is this incredibly frustrating in itself, but the simple issue that none of your staff members seemed at all capable of referring to notes made by previous staff members, which meant that each and every time I had to chase my case up I was forced to go through the entire process of explaining the problem to every person I spoke to – either online or on the phone.
This meant that I had to waste time to accommodate your staff’s incompetence by continuously explaining my serial number problems. If only ONE of your staff members had proved capable of writing decent, comprehensive notes about my calls and only ONE of them had proved capable to read the notes made then I would have been to save HOURS of my own time and HOURS waiting to hear back from your team about my issue.
Not only this, but on three separate occasions I was promised a call back and/or email response to my problems within 24 hours of getting in touch with Adobe Customer Support. This was after two of your staff members told me that my case had been ‘escalated’ to a higher department as they did not have the means to deal with and investigate my problem correctly. Needless to say, none of these responses from the higher department actually occurred otherwise I would not have had to get in touch repeatedly. I am absolutely disgusted that multiple members of your staff made these assurances to me and for NOT A SINGLE ONE of them to follow through. On the second occasion where I was assured my case had been escalated to the higher department, I repeatedly asked the support administrator what the name of the higher department is and who my contact from the department would be and the administrator totally evaded my questions, simply telling me that I would hear back within 24 hours.
As I’m sure you can guess, I did NOT hear back in 24 hours. As such, I went onto Adobe Live Support again and spoke to Nakul. Rather than explaining why my case had not been handled in the way that was promised, Nakul simply dodged all of my questions and decided to treat my case as if it were brand new. As such, I had to go through the motions again of explaining my serial number problems, only for him to ignore them and – unlike the previous 4 people I had spoken to – decide that he DID, in fact, have the answer. Rather than actually help me, however, he opted to simply tell me that my product was unsupported because of where I bought my product from.
Having already uploaded my receipt of purchase and not received anything from Adobe by way of response, I feel that Nakul’s not-so-solution was beyond unacceptable. Firstly, because if Nakul is right, then WHY weren’t your other staff members capable of telling me this beforehand? Secondly, because if Nakul is wrong – as the previous members of staff would have led me believe – then it is totally inappropriate for him to have to completely dodged my original issue in favour of simplifying it by telling me he couldn’t do anything. In the end, it seems that Nakul has opted to ‘withdraw’ all of my cases DESPITE MY SPECIFIC, REPEATED REQUESTS THAT HE DID NOT DO SO as I was not at all satisfied in the way he had concluded my case. I AM INFURIATED AND INSULTED BY THIS.
The sheer inconsistency, incompetence and laziness displayed by all of your staff members in relation to my issue is COMPLETELY APPALLING. I have never been so stressed or insulted in attempting to get a problem resolved in my entire life. Because of your DISGUSTING way of treating your customers, I have LOST OVER A MONTH’S work time through having to compensate entirely for the way your team handles problems. EVEN NOW, MY PROBLEM IS NOT RESOLVED AND I HAVE HAD TO GIVE UP. Given that your team solely deals in customer support, I FAIL to see how they can be so APPALLING at their work and how they have not been reprimanded already – especially given the quite ASTOUNDING volume of complaints about Adobe Customer Support already published throughout the internet.
I have included my last conversation with Nakul for your reference to see my level of frustration in this conversation. I ask that you read it to see where I am coming from. Naturally, however, by this stage, however reasonable courteous I feel that this is, I completely do not expect you to offer me anything by way of apology or assurance, or even to offer me some kind of sound solution to my problem. However, you can guarantee that I will be adding this complaint letter to the Adobe community forums whatever your response – or not – just to emphasise that it is certainly time that SOMEONE in Adobe does SOMETHING about the way its horrific support service is run.
Charlotte
Conversation 1
Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
You are now chatting with Biswaranjan. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Charlotte : Hello
Biswaranjan: Hello! Welcome to Adobe Customer Service.
Biswaranjan: Hi Charlotte.
Charlotte : Hi, thanks
Biswaranjan: I am sorry for the delay.
Charlotte : That's fine. To save some time, please may I ask you to refer to the details currently held for case 212480723
Charlotte : As this support request is a continuation of this case
Biswaranjan: I will definitely help with this issue.
Biswaranjan: Please allow me 2-3 minutes while I check the case number for you.
Charlotte : No problem
Biswaranjan: Thank you.
Charlotte : Not a problem. In short, I am contacting you because in spite of my phoning Adobe Customer Support twice since the case was opened, I have yet to hear anything in response.
Charlotte : This is despite being told by the second individual that the priority of my case had been upgraded to a high level and that I would receive a phone call from the technical support team within 24-48 hours after they had done some investigation into my issue.
Charlotte : Obviously, this is very frustrating for me as it is impeding my work presently.
Charlotte : I am currently using Adobe CS4 Master Collection on a trial basis and the trial will shortly run out, which will obviously bring my work to a halt.
Charlotte : As such, I am very keen to get an answer to my issue and incredibly disappointed by Adobe Customer Support so far, as I feel like I am being misled or ignored.
Biswaranjan: I apologize for the inconvenience caused.
Charlotte : Thank you. Obviously I understand that this is not your fault personally, but it is appreciated nonetheless.
Charlotte : More importantly, of course, I just need this issue resolved ASAP
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Charlotte : That's fine.
Biswaranjan: Sorry for the wait. Please do stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: I checked and see that the serial number you have provided is invalid. Since you have purchased the product from eBay.com, in this case I will suggest you to please contact the reseller to get the valid serial number.
Charlotte : I have done this already. I have already spoken with the seller at considerable length, and he has provided me with the original receipt of purchase and confirmed that he has no other serial number available.
Charlotte : Again, I have already told other members of Adobe's Customer Support this. The first support administrator assured me that by providing the original receipt of purchase (which I have already done), I would be sent a new, valid serial number by Adobe.
Charlotte : After hearing nothing from them again, the second support administrator told me that he would chase the case up to higher technicians/'investigators' who would get back to me in 24-48 hours. This was last week and I have yet to hear anything.
Biswaranjan: I'll be right with you.
Biswaranjan: Thank you for waiting. One moment please.
Biswaranjan: Sorry for the wait. Please do stay online.
Charlotte : That's not a problem. I will stay online.
Biswaranjan: Thank you for staying online.
Biswaranjan: In this case I need to escalate the issue to the higher department so that they can assist you with the issue. Is that okay with you?
Charlotte : It is okay with me, yes. However, I have already been promised this by another Customer Support advisor and I have yet to hear anything. As such, I'm sure you will understand that I am sceptical that this will resolve anything/
Charlotte : As such, I would appreciate some contact details for this department/higher advisor in the event that I need to get in touch with them
Biswaranjan: I will assure that you will get the resolution with 24 hours.
Charlotte : Okay. Regardless, please could you tell me the name of this higher department and or the advisor that I will be dealing with? Also, will I hear from them via phone or email?
Biswaranjan: Once I escalate the issue you will get the resolution via an email within 24 hours.
Charlotte : Very well. Please could you confirm this for me by updating my case file on the Adobe Support Centre accordingly with all of these details
Charlotte : Including your own details, that is
Charlotte : Just for reference for who I have spoken to about this
Biswaranjan: You will get a case number for this conversation.
Charlotte : Will this include all the information I have asked for?
Biswaranjan: You will also get the whole chat conversation.
Charlotte : Thank you very much. This is very much appreciated.
Biswaranjan: You are welcome.
Biswaranjan: Is there anything else I can help you with?
Charlotte : In which case, if in the event that I have not heard anything by 10:
Charlotte : 30am GMT tomorrow, I will phone Adobe Customer support directly
Charlotte : And quote this case number and conversation
Charlotte : No, that will be all for today, thank you very much for your help
Charlotte : I look forward to hearing a response from your higher department
Biswaranjan: It was pleasure assisting you.
Biswaranjan: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Biswaranjan: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Thank you. Good bye
This chat session has ended.
Thank you for contacting Adobe.
Conversation 2
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with Nakul. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Nakul: Hello! Welcome to Adobe Customer Service.
Charlotte : Hello Nakul
Nakul: Hello Charlotte
Charlotte : Please may I ask you to refer to the cases numbered stated
Nakul: Let me check on that case.
Charlotte : CaseS. Plural.
Nakul: Thank you for waiting. One moment please.
Nakul: I'll be right with you.
Charlotte : Right, well. Whilst you're investigating, I will tell you my situation.
Charlotte : I am incredibly disappointed and infuriated with Adobe Customer Service at the moment. One TWO SEPARATE OCCASSIONS I have been told that my case has been escalated to a mythical 'higher department' and that I will receive a response to my serial number issues within 24 hours
Charlotte : As you will see, my first case was opened at the end of February and it is still marked as 'Pending Adobe Response' and as of yet I have yet to hear anything of substance
Charlotte : I will state clearly right now that I DO NOT WANT YOU TO CLOSE EITHER CASE
Nakul: I understand.
Nakul: May I know where did you purchased the product?
Charlotte : And instead, I would like to know the exact NAME of this higher department and a contact number
Charlotte : You would be able to find out by checking the receipt attached to my case
Charlotte : The point is that I already know you will not be able to help me with this issue - hence why my cases have been escalated by the higher department - and so I wish to be put in touch with the higher department immediately
Charlotte : I am FED UP of running around in circles at this level and answering the same questions REPEATEDLY
Charlotte : I apologise to hit out at you personally like this, but I just want to get in touch with someone who can actually and actively HELP ME instead of making empty promises
Nakul: Sorry for the wait. Please do stay online.
Nakul: I checked and see that you have purchased the product from eBay and reseller who has sold this has purchased the serial number from TOPPER GLOBAL LIQUIDATORS INTERNATIONAL.
Charlotte : You are correct
Nakul: In this case you need to contact Ebay. As this was not direct purchase from authorized reseller.
Charlotte : This is not what I have been told before
Charlotte : This includes what I have been told by other Adobe customer support agents on Live Chat and over the phone
Nakul: No I am sorry, there was little confusion about point of purchase. As you have purchased from Ebay to need to contact Ebay if not the reseller from whom you have purchased.
Nakul: Iam sorry there are no other options.
Charlotte : And is the result of the investigation by the 'higher department'
Charlotte : Because if so, I want to know exactly WHY I have not received this already in writing from a named agent from Adobe
Charlotte : As this is what I was promised
Nakul: Yes, that is correct.
Charlotte : Forgive me if I do not trust the conclusions made by an agent at this level, after I have already been fobbed off and mislead by so many others
Charlotte : Please tell me WHY I have not received this in writing then before having to contact you again now
Charlotte : And may I just take the opportunity to point out that Adobe's customer service is without question THE WORST customer service I have ever had the mispleasure of having to endure
Nakul: I am really sorry, I truly understand your concern. You can send us the email to [email protected].
Charlotte : I will certainly do that
Charlotte : In the meantime, I request that you DO NOT CLOSE OR DELETE EITHER OF MY CASES
Charlotte : As I am firmly dissatisfied and mistrusting to the conclusion that you would have me believe
Nakul: Okay I will not close the case. You can mention the case number in the email also.
Charlotte : I have all of my previous conversations with adobe customer service agents in the past in writing, and the information you have given me directly contradicts what I have previously been told about investigations and responses
Charlotte : Furthermore I would like to point out that the serial number I have used to activate my product has come from an adobe sealed product
Charlotte : It has not been used before
Charlotte : And neither has it been fabricated
Charlotte : The box has an adobe barcode and seal and so I see no reason why Adobe cannot fulfill the promise already made to me that it would provide me with a valid serail number or a valid reason why this cannot be done
Charlotte Cartner: But regardless, I do not wish to discuss this with someone at this level
Nakul: I am sorry, as because the purchase was from Ebay we are not able to help in this issue.
Nakul: We do not support for the Ebay purchase products.
Charlotte : It's not an ebay product. It's an AUTHENTIC ADOBE PRODUCT
Charlotte : Adobe generated the serial number, so why on earth can the company not CORRECT IT
Charlotte : The serial number was ACCEPTED upon my initial activation of the product!
Charlotte : It was only AFTERWARDS that it was suddenly and magically decided that the serial number wasn't valid!
Nakul: I'll be right with you.
Nakul: I am sorry, In this chat itself you have mentioned that you have purchased from Ebay and hence you need to check with the point of purchase itself, there are no other options.
Charlotte : I have checked the point of purchase
Charlotte : But the bloody point is that the serial number was ACCEPTED, and then the activation server came back to me TWO DAYS LATER and said that 'LICENSING FOR THIS PRODUCT HAS EXPIRED'
Charlotte : Accordingly, this problem has LITERALLY NOTHING TO DO WITH THE POINT OF PURCHASE
Charlotte : It has to do with ADOBE
Charlotte : Do not try and rub me off onto some phony excuses to legitimise your support teams pure, ridiculous incompetence
Nakul: I am really sorry. I checked all the possibilities, there are no other options.
Charlotte : Somehow, I fail to believe this as again it DIRECTLY CONTRADICTS INFORMATION GIVEN TO ME BY OTHER CUSTOMER SUPPORT AGENTS
Charlotte : So which one should I believe? You or the first guy I spoke to, the second guy I spoke to, or the third?
Charlotte : Forgive me if I am dubious as to the validity of any claim you are making
Charlotte : You've taken the easiest conclusion to resolve this problem to your convenience
Charlotte : And by way of fact, you're totally ignoring what I'm telling you
Nakul: I am sorry for the wrong information provided by earlier agents. We do not support for the eBay orders as it is not an authorized reseller to Adobe.
Charlotte : Well, in which case, I insist on complaining about the other agents
Charlotte : I believe their names and or agent ID numbers should be marked in my case files
Nakul: Sure, you can send a complaint to [email protected].
Charlotte : I see no reason why my problem should have to be dragged out by FALSE INFORMATION provided by other agents
Charlotte : And NO. I want YOU to put me in touch with your departmental supervisor or manager
Nakul: I truly understand.
Charlotte : I will NOT ACCEPT a generic email address that bears no promise of a response or certified apology for all this aggrevating inconveneince
Charlotte : I want a NAME, a JOB TITLE, a PERSONAL EMAIL ADDRESS and a UK phone number for whom I can address this complaint specifically to
Charlotte : As this is totally unacceptable. #
Nakul: We have one more email that directly goes to the manager, that is [email protected].
Charlotte : And what is the managers name?
Nakul: Sandesh, you can mention his name in the subject.
Charlotte : I'll mention it in the address line, thank you
Charlotte : And what is their phone number
Charlotte : And please may I also have their last/surname?
Nakul: I am sorry, we do not have the option to provide the contact number of Managers.
Charlotte : Then at least give me a surname
Nakul: His first and last name is Sandesh Acharya.
Charlotte : Thank you. Please inform him that he will be hearing from me very soon.
Nakul: Sure, I have already informed about this. You can send the email right away.
Charlotte : Thank you
Charlotte : That will be all
Charlotte : No, there is nothing else you can help me with today
Nakul: You are welcome Charlotte.
Charlotte : Thank you and good bye. Have a good day.
Nakul: Take Care Charlotte.
Nakul: I am really really sorry for this inconvenience.
Nakul: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Charlotte : Good bye

What ended up happening with this? I am simultaneously glad to know that someone else has gone through what I am in the midst of, and apprehensive to know the outcome as I feel like they will throw you around enough to the point that you either give up or they can cover their trail and delete the evidence of their wrongdoing and deceit! Ha, sounding like a conspiracy theorist. THANKS ADOBE, LOOK WHAT YOU'VE TURNED ME INTO!

Need help w Adobe Acrobat 9 Pro reinstall from CS4 Master Collection disks.

Hi all, I'm hoping that you can help me with something. This bug is costing me tons of time and frustration, so whoever can give me a walkthrough, step by step, of what to do, will be my favorite person of the year.
I have Adobe Acrobat 9 Pro that I installed originally from my CS4 Master Collection. This collection came as a set of physical disks.
Now, the problem is that, for the past couple of years, Adobe Acrobat 9 Pro has been super, duper buggy on my computer. For example:
- It won't let me install updates to it.
- It does weird things and gets stuck a lot.
- It likes to crash.
- It won't let me uninstall it. I tried to uninstall it, and I got an error message that says, "Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."
- I tried all kinds of things. I looked on the forums and took all the different kinds of advice. Same problems persist.
- The current version is 9.4.4. It hasn't let me update since then.
I am afraid to just delete the application, because word on the street is that doing that will mess up all your files. So I want to uninstall properly. I heard on the forums that reinstalling is the best way to go.
I finally found the CS4 disks that I used to install this (and my entire CS4) a few years ago. But now I'm not sure what to do next. These are my challenges:
- When I put in the first disk, it prompts me to reinstall the entire CS4. I'm not sure how to go in and reinstall just the Acrobat part of it.
- Adobe doesn't provide this as a download, so I can't download a new version. So the CS4 is my only option, I believe.
- If my current Acrobat 9 Pro is messed up like it is, what procedure should I follow so as to be able to replace the bad one with the good.
- Is this version of CS4 Master Collection disks known to have a buggy Acrobat on it? Will installing it not solve the problem?

I googled Acrobat 1301, and the Adobe help threads I read all recommended that I uninstall the application, so I did. I opened the uninstaller and went through the procedure.
But then I got the following message:
"Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller."
This is weird, because the create date and date modified are all the same for the Adobe Acrobat Pro, Adobe Uninstaller and Adobe Distiller in the folder. So how could it be not a valid Acrobat application for this uninstaller?

CS4 Master Collection: Opinion and Question

So I got the entire kit and kaboodle: CS4 Master Collection.
I want to like it, some of the features and interface is a nice improvement.
However, it renders my upper end system into a dog. Nothing brings your system to a halt like saving a CS4 Illustrator or Adobe file. And these arent even terribly large files. Overall, and application work in CS4 products Ive sued to date seems slow.
And Im on a Pentum dual core 3.0 gz with 6 GB RAM. Are there any known tips and tweaks to improve performance and speed. The saves in Illustrator and Photoshop are painful - nothing else on the PC can be done until the save is complete. Never had this issue with CS3.
CS4 might be coming off if I cant get it to perform better. Trying it on a Quad core next week to see if its really system related. But then again, CS3 was fast on this system.

All I can tell you is that CS4 is pretty snappy on Vista Ultimate 64 with 8 gigs or RAM and a Q6600 processor. You really haven't given us anything as far as your system but I will advise you that you will get far more attention for individal application problems in those forums.
You mentioned Illustrator so I would suggest posting there WITH FULL SYSTEM SPECS.
Bob

CS4 Master Collection/Windows 7 Broken Setup.exe

Yesterday I made the jump from Windows Vista to Windows 7 Beta--everything carried over nicely except for my CS4 Master Collection. Upon booting Premiere Pro up, I was informed that my "trial" had expired--a fact which I knew was not true as I own retail. I figured that uninstalling and re installing would solve my problem, but when I rebooted the setup, the installer would install about 15% of the complete package before giving me an error and closing.
After this, I read through some forums and learned that I needed to run CS4Cleanup from Adobe to reinstall the programs; I installed both the CS4Cleanup and the Windows Installer Cleanup Utility (the Windows Installer Cleanup was needed for the Adobe Cleanup to work) and ran the CS4Cleanup successfully.
However...when I attempted to run the Setup.exe after the cleanup, the initial Setup gets to about 80% and then informs me that the "setup encountered an error and cannot continue" and then closes on me. Since using the WIndows and Adobe Cleanups, I am now worse off then I was before! Does anyone have any suggestions/solutions?

Hopefully you were not even thinking about using a beta release of an operating system for production work! Even Microsoft warns you about that! And even more so, you should not even attempt to do an "in place" operating system "upgrade" (something that has never worked particularly well with any Microsoft operating system).
Assuming you were just "hacking around" trying to see how well Windows 7 may work with existing applications, you should have deactivated the Adobe software running under Vista, backed up data, and totally reformatted the disk (low level format) before attempting any such experiments.
Please understand that Adobe does
not support operation under pre-production operating systems. CS4 was released well before there were any builds of Windows 7 available to developers.
- Dov

CS4 Master Collection wont fully uninstall

I have been running CS4 Master Collection on Windows Vista for some time, upgraded to Windows 7, had a few installing issues with putting CS4 MC back on my PC. Decided to start from scratch so uninstalled it, using Add/Remove AND the CS4 Cleanup Script, and a rgeistry cleaner.
Problem now is when I go to reinstall it, it still thinks some of the products are still installed. The boxes are greyed out next to After Effects, Premiere etc so it won't reinstall them!
Any suggestions on how I can can COMPLETELY remove CS4 Master Collection, totally, so that I can reinstall it again? It's obviously leaving a trace somewhere, even after running the cleanup script. (I can confrim I have manually deleted the CS4 folder form Program Files too which the cleanup script does not seem to getting rid of!)
I am running on 32 Bit Windows 7 system.
Thanks
Ricardo Lacombe

I would make sure that you de-activated the program. Wipe the drive clean and then install Windows 7. There are too many issues with doing an in-place major upgrade of a Windows OS.

CS4 Master Collection Activation issue

I have installed CS4 master collection on my 2 PC's.
The first of these was a new build PC using Vista Ultimate 64bit, I installed Vista and CS4 on a RAID 0 array comprising 3 Sata drives. CS4 was then activated on this machine as well as my other machine.
After a couple of days the RAID array started showing errors, which I believe was down to the poor nVidia drivers / onboard controller.
Anyway I reinstalled Vista & CS4 onto a single drive, when it came to activating CS4 however I get a message saying the serial no. has already been activated on 2 machines.
Now Adobes FAQ states that CS4 will recognise a reinstall on the same machine, however I think that because I have gone from a RAID array to a single drive then CS4 will not be able to detect this as the data will have been spread over the 3 physical drives.
I have contacted Adobe support and am waiting on a response, in the meantime is there something simple I have missed?

The RAID problem was with CS2.
The OP's issue is that he didn't deactivate before reinstalling. Only
Adobe can help and there should be a phone number to call for activation
assistance on the activation denial screen.
Bob

CS4 Master Collection

When trying to install CS4 Master Collection on Vista Ultimate the installation proceeds for 243Mb and then I get the error message "Installation of the following components has failed - Adobe Photoshop CS4 (64 bit).
I have copied the 4 discs to hard drive but still get the same problem.
Have also run CS4 Clean Script.
Just before installation fails the some desktop icons disappear briefly.
The installation always fails at the same point - during installing 'Adobe Media Encoder CS4'
Has anyone had a similar experience?

After trying many things unsuccessfully I concluded that if I carried on looking for a fix I would waste several more days.
My system is only six months old and no other program has failed to install, howevwer, I decided to bite the bullet and do a clean install of Vista Ultimate 64 with SP1.
Prior to installing CS4 the only thing I disabled was Windows firewall. Not being technical I don't know if it served any purpose but I thought it might improve the probabilities.
I loaded CS4 before any other software. I used the four dvds, and whilst they took a long time, they loaded without error.
I have not tested other than opening and closing a couple of packages which seem ok.
Fingers crossed!!

CS4 Master Collection trial installation blocks CD installation

Hi!
I'm need someone to help me. Here is a description of what happened, when I installed the Creative Suite (CS4) trial and tried to install the full version:
1) I installed the trial version of CS4 Master Collection from a CD because I didn't need the whole version (or so I thought at that point, I was stupid as seen later).
2) The installation screen told me I was able to insert the activation key later if I wanted. My impression was that I can do the installation and then upgrade to the full version if I wish.
3) I run through the installation smoothly. No errors occurred during the installation.
4) I could use the trial for 30 days after which the version expired.
5) Then I tried to upgrade to the full version using the CD activation key. Unfortunately, the key didn't work but rather showed a red cross and an error message popped up saying the activation key was "not valid".
6) My friend told me I should remove the trial version and then reinstall from the CD. However, the same problem also occurred in some other computers, so I believe that's not the only cause of the problem.
7) After spending some time on internet, I found the following blog dealing with the topic:
http://sherylcanter.com/wordpress/2009/02/problems-removing-and-installing-adobe-cs4/
I read some of the messages posted in the blog. I started searching for the cleaning tool mentioned in the blog, and finally found the tool from Adobe web:
http://www.adobe.com/support/contact/cscleanertool.html
I would really appreciate if someone with similar experience would tell, whether this tool really works in the latest versions of Windows (Vista, 7 & 8, I have 7).
I would also appreciate any assistance on the topic.
I already tested removing the "cache"-file from /C:/Program FIles/Common FIles/Adobe/Adobe PMC/cache/.. My effort had no effect.
If I really need to install my system again, will I lose all the files on the computer I'm using? I don't want to believe that. Probably I can store some of the most important files on an USB-memory and still be able to use the Suite when it's installed and the files returned to my computer? I surely need to backup the system on my PC and not the others that were connected to it (any additional backup would be a catastrophe )?
I'm sorry for all the stupid questions & stuff, but I'm trying to get my message as clear as possible.
CS4 is an expensive software, so I really need to get it work. Installing the Suite from a CD should be possible because anyone may have a trial on his PC before buying the full version on CD. That's the purpose of the trial version, I see.
Thank you for any help!

Thank you for a fast reply!
The problem is stated in the title of my previous message: I cannot install the full version because I installed the trial.
Formatted as a question: "How can I get the CD installed with the original serial number?"
You wrote: "And where did you actually buy your CS4 license? There's a lot of fakes out there..."
>The license belongs to my employee. I'm totally sure that the version I'm trying to install is not a fake.
"Other than that you could simply have used a wrong region installer for your trial and the serial number ranges are not compatible"
>Could you clarify that more. The Suite has worked perfectly before I installed the trial. The installer only asked me to accept the license agreement and to choose between the trial and the full install. I was not asked anything else.
"You lose yourself in lengthy descriptions without actualyl ever telling what the problem really is, what the exact text of the warnings/ error messages is, what exact system you are on and so on"
>I admit my "question" was lenghty and somewhat messy. Here are some more details:
Country: Finland
Operating system: Windows 7 (as mentioned earlier)
Computer: Fujitsu (all requirements of the Suite are fulfilled, as the trial worked well)
Exact error message: "The serial number you entered is not valid. Click OK to retry entering the serial number."
Situation: I installed the trial, waited 30 days, and the trial expired. After that I tried to insert the disk serial number.
Possible solutions: Removing the trial and installing from beginning.
Internet access: Was ON during the installation.
The program has installed correctly earlier. Even with the serial number put in the back side of the disk.
Right now I don't have the information of the place where the Suite was bought (probably the origin is not in Finland). I can find it out on Monday. Possibly it was bought used that would make tracking a bit difficult.
Please ask if anything is still unclear. I know more on Monday, so if you can specify what information is essential by then, I would appreciate, and come on Monday with the asked pieces of information.
Hope this message clarified something.

CS4 Master Collection - Problem Applying Updates

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