CS4 Master Suite Upgrade = Photoshop STONEHENGE loading screen

Question

This evening I purchased the upgrade to CS4 for my CS3 Master Suite. All applications installed without error however Photoshop loads with the beta Stonehenge loading screen. How is this possible? The version number is listed as: 11.0x20080826. At no time did I install beta software--the only existing install was CS3. Any help would be greatly appreciated. Thanks.
Dave

Answer 1

i what you need to tell them is pretty much what the original poster said.
Well, as we can see from Ryan's post they are not even aware of the issue. There should be a specific issue that this is called that all of Adobe support has been made aware of so we all do not have to go through 10 levels of support and spend hours on the phone. Please escalate this issue with the powers that are at Adobe and treat your customers with more respect.
Instead of taking the attitude that the customer is lucky that anyone from Adobe is paying attention to the user forums, a much better way to handle this situation would be for Adobe to initiate the contact with the customers who they know are affected. So far, the only people here with the issue are people who downloaded the master collection from the Adobe store. Adobe has e-mail addresses for all of these people. Why not be proactive and send them an e-mail instead of having everyone call up Adobe and ask "Am I supposed to have a Stonehenge Screen when I start photoshop CS4?" I didn't even know whether or not this was a real issue. And I am sure that there are many customers who have this problem but are unaware of it and won't come to this thread to find out.
Adobe management can either address this problem as if they have some respect for their customers or they can just wait for people to complain.