CS4 media encoder will not load
I started having this problem on Saturday.
To begin with media encoder was not encoding properly, certain transitions were freezing in the final output.
Then it ceased to load altogether. I have rebooted, re-installed, gone back to a previous restore point (this crashed everything) and spent the best part of yesterday and today fixing it to the point where I am back to square one, despite a complete re-install.
When I load up media encoder either from premiere or standalone, it gets to the end of the splash screen and then comes up with this message "Adobe Media Encoder CS4 has encountered a problem and needs to close. We are sorry for the inconvenience."
I am at my wits end as I need to be able to encode my current project desperately.
S'funny because I tried installing it on my laptop, which has a lot less memory and a slower processor than this machine, and it worked. Only trouble is that machine has not the power to run premiere so I am still stuck
I am attaching the log file it wants to send each time it crashes incase that means anything.
Your text file is still queued, so I can't see it, but even then it would be doubtful it would be any help to solve your problem. The not loading message is most likely caused by another process running in the background, an incompatible codec in your material and/or project or a driver issue. You need to be far more specific with lots of extra details if you want our help. Look in the WIKI under troubleshooting and try all the suggested steps. If that does not help, answer the 16 questions at the bottom to start with.
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Process: Adobe Media Encoder CC [1657]
Path: /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC
Identifier: com.adobe.ame.application
Version: 7.2.0.43 (7.2.0)
Code Type: X86-64 (Native)
Parent Process: launchd [170]
Responsible: Adobe Media Encoder CC [1657]
User ID: 501
Date/Time: 2014-02-06 13:08:40.171 -0600
OS Version: Mac OS X 10.9.1 (13B3116)
Report Version: 11
Anonymous UUID: E5A27637-9161-1956-1812-49722D9E0BB1
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8e15d866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff8f18935c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff8847fbba abort + 125
3 libc++abi.dylib 0x00007fff8e1f5141 abort_message + 257
4 libc++abi.dylib 0x00007fff8e21aaa4 default_terminate_handler() + 240
5 libobjc.A.dylib 0x00007fff8dda5322 _objc_terminate() + 124
6 libc++abi.dylib 0x00007fff8e2183e1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff8e217e6b __cxa_throw + 124
8 com.adobe.dvacore.framework 0x000000010022814d dvacore::filesupport::DirHelper::Create() + 813
9 com.adobe.AMEAppFoundation.framework 0x0000000104f285e9 AME::foundation::AppUtils::GetUserPresetDir(bool) + 425
10 com.adobe.Batch.framework 0x0000000105c0a842 AMEBatch::Initialize() + 2194
11 com.adobe.ame.application 0x00000001000273cb AME::app::AMEAppInitializer::AMEAppInitializer(exo::app::AppInitArgs&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 811
12 com.adobe.ame.application 0x000000010000ad6a AME::app::AMEApp::InitApplication(exo::app::AppInitArgs&) + 2426
13 com.adobe.exo.framework 0x000000010513e77a exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 1066
14 com.adobe.ame.application 0x00000001000141a8 AME::RunTheApp(exo::app::AppInitArgs&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 1576
15 com.adobe.ame.application 0x0000000100056a38 main + 424
16 com.adobe.ame.application 0x0000000100003f74 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8e15e662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8818d43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8818d152 _dispatch_mgr_thread + 52
Thread 2:: Dispatch queue: com.apple.root.low-priority
0 com.apple.CoreFoundation 0x00007fff92bb0fb4 __CFStringHash + 260
1 com.apple.CoreFoundation 0x00007fff92ba7a54 CFBasicHashSetValue + 996
2 com.apple.CoreFoundation 0x00007fff92ba7609 CFDictionarySetValue + 217
3 libCGXType.A.dylib 0x000000010b9ea7a6 copy_name + 325
4 com.apple.CoreGraphics 0x00007fff8fec8f44 add_root_name + 65
5 com.apple.CoreGraphics 0x00007fff8fec8a64 CGFontNameTableCreate + 819
6 com.apple.CoreGraphics 0x00007fff8fec8710 get_name_table + 29
7 com.apple.CoreGraphics 0x00007fff8fec86dc CGFontCopyPostScriptName + 9
8 com.apple.CoreGraphics 0x00007fff8fec8142 CGFontCreateFontsWithURL + 455
9 com.apple.CoreText 0x00007fff8f5011bc CreateFontsWithURL(__CFURL const*, bool) + 22
10 com.apple.CoreText 0x00007fff8f5007ee CTFontManagerCreateFontDescriptorsFromURL + 54
11 com.adobe.CoolType 0x000000010786e00f CTCleanup + 1005217
12 com.adobe.CoolType 0x000000010787144f CTCleanup + 1018593
13 com.adobe.CoolType 0x0000000107872c96 CTCleanup + 1024808
14 com.adobe.CoolType 0x0000000107768f9b 0x10771a000 + 323483
15 com.adobe.FontEngine.framework 0x0000000107a76f1a CTT1_EnumFontFamilies(unsigned int (*)(void*), void*) + 1370
16 com.adobe.FontEngine.framework 0x0000000107a75a5e CTFontTypeT1::EnumerateFonts(IFTBase*, unsigned int) + 62
17 com.adobe.FontEngine.framework 0x0000000107a80e5f IFTBuildFontEnumeration + 159
18 com.adobe.TitleCG.framework 0x0000000107e68176 initFontDbase(HINSTANCE__*, bool) + 150
19 com.adobe.TitleCG.framework 0x0000000107e6c868 cgCoreInit + 152
20 com.adobe.TitleLayout.framework 0x0000000108085ca5 Inscriber::Implementation::Global::Global() + 613
21 com.adobe.TitleLayout.framework 0x00000001080859bc GetInscriberEnvironment + 44
22 com.adobe.TitleRenderer.framework 0x00000001087d0cb4 CG::(anonymous namespace)::StartupAsync() + 20
23 com.adobe.dvacore.framework 0x0000000100273d8f dvacore::threads::ExecuteTopLevelFunction(dvacore::threads::AllocatedFunctionT<boost::fun ction<void ()> > const&) + 31
24 com.adobe.dvacore.framework 0x0000000100273a8f dvacore::threads::WrapExecuteTopLevelFunction(void*) + 15
25 libdispatch.dylib 0x00007fff8818b2ad _dispatch_client_callout + 8
26 libdispatch.dylib 0x00007fff8818d09e _dispatch_root_queue_drain + 326
27 libdispatch.dylib 0x00007fff8818e193 _dispatch_worker_thread2 + 40
28 libsystem_pthread.dylib 0x00007fff8f189ef8 _pthread_wqthread + 314
29 libsystem_pthread.dylib 0x00007fff8f18cfb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8e15de6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f189f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8f18cfb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8e15de6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f189f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8f18cfb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8e15e64a kevent + 10
1 com.adobe.dvatransport.framework 0x000000010099311c boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 236
2 com.adobe.dvatransport.framework 0x0000000100992dc7 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 375
3 com.adobe.dvatransport.framework 0x0000000100992938 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 568
4 com.adobe.dvatransport.framework 0x00000001009825b7 SkyConnectionEnv::MainLoop() + 167
5 com.adobe.dvatransport.framework 0x0000000100982069 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
6 com.adobe.boost_threads.framework 0x000000010017f8ae thread_proxy + 158
7 libsystem_pthread.dylib 0x00007fff8f188899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8f18872a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8f18cfc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8e15d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f18ac3b _pthread_cond_wait + 727
2 com.adobe.dvatransport.framework 0x0000000100992cdb boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 139
3 com.adobe.dvatransport.framework 0x0000000100992938 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 568
4 com.adobe.dvatransport.framework 0x00000001009926ea boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service_base::work_ io_service_runner>::run() + 42
5 com.adobe.dvatransport.framework 0x00000001009937d3 boost_asio_detail_posix_thread_function + 19
6 libsystem_pthread.dylib 0x00007fff8f188899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8f18872a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8f18cfc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8e15d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f18ac3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c5d0a50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c5d0c4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c5a138d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001002721cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
6 com.adobe.dvacore.framework 0x00000001002701b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
7 com.adobe.dvacore.framework 0x000000010026234c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x000000010026d133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x000000010017f8ae thread_proxy + 158
10 libsystem_pthread.dylib 0x00007fff8f188899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8f18872a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8f18cfc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8e15d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f18ac3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c5d0a50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c5d0c4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c5a138d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001002721cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
6 com.adobe.dvacore.framework 0x00000001002701b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
7 com.adobe.dvacore.framework 0x000000010026234c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x000000010026d133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x000000010017f8ae thread_proxy + 158
10 libsystem_pthread.dylib 0x00007fff8f188899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8f18872a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8f18cfc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8e15d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f18ac3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8c5d0a50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8c5d0c4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8c5a138d MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x00000001002721cc dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 140
6 com.adobe.dvacore.framework 0x00000001002701b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 144
7 com.adobe.dvacore.framework 0x000000010026234c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x000000010026d133 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x000000010017f8ae thread_proxy + 158
10 libsystem_pthread.dylib 0x00007fff8f188899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8f18872a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8f18cfc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8e15da3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8849ee60 nanosleep + 200
2 com.adobe.ScriptLayer.framework 0x0000000105944048 ScObjects::Thread::wait(unsigned int) + 56
3 com.adobe.ScriptLayer.framework 0x000000010593153e ScObjects::BridgeTalkThread::run() + 174
4 com.adobe.ScriptLayer.framework 0x0000000105943c05 ScObjects::Thread::go(void*) + 165
5 libsystem_pthread.dylib 0x00007fff8f188899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8f18872a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8f18cfc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff78ec9310 rcx: 0x00007fff5fbfe308 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff5fbfe330 rsp: 0x00007fff5fbfe308
r8: 0x0000000000000000 r9: 0x00007fff884a7900 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff5fbfe490 r13: 0x0000610000302c38 r14: 0x0000000000000006 r15: 0x00007fff5fbfe370
rip: 0x00007fff8e15d866 rfl: 0x0000000000000206 cr2: 0x00007fff78ec8010
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
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0x108f07000 - 0x108f56fff +com.adobe.headlights.LogSessionFramework (2.1.2.1785) <160BF2F9-B418-31C5-866F-6FADA1B720ED> /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x108f8c000 - 0x108f8efff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x108f94000 - 0x108fa7ff7 +com.adobe.ahclientframework (1.8.0.31 - 1.8.0.31) <58BB943C-98EC-3812-AAAB-74F66630D1D4> /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
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0x110e97000 - 0x110ea7ff7 +com.adobe.TransitionsMetaPlugin.framework (7.2.0 - 7.2.0.43) <09C74FEB-095E-31CE-B4F7-CE1F6386446D> /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/Plug-ins/Common/TransitionsMetaPlugin.prmp/Contents/MacOS/TransitionsMeta Plugin
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0x11493f000 - 0x114a9afdf +com.mainconcept.mc.bc.dec.avc (9.6 - 9.6.10.5100) <E7FD017A-BD78-D6D1-89FC-FFC4B693BB32> /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/Frameworks/mc_bc_dec_avc.framework/Versions/9/mc_bc_dec_avc
0x114c40000 - 0x114f60ff7 +com.adobe.CodecSupport.framework (7.2.0 - 7.2.0.43) <22C3F600-F955-3282-9B6F-CC8EF645FB76> /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/Frameworks/CodecSupport.framework/Versions/A/CodecSupport
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0x11517f000 - 0x1151d6ff7 +com.adobe.ImporterQuickTime.framework (7.2.0 - 7.2.0.43) <33288894-D45C-3F0D-87F5-9468F0CA7A13> /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/Plug-ins/Common/ImporterQuickTime.bundle/Contents/MacOS/ImporterQuickTime
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0x115582000 - 0x115778fff com.apple.audio.codecs.Components (4.0 - 4.0) <1BC3612F-C217-3260-873C-7646A6623B7D> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
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0x116e77000 - 0x116e98ff7 libKoreanConverter.dylib (61) <22EEBBDB-A2F2-3985-B9C7-53BFE2B02D08> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
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0x7fff62525000 - 0x7fff62558817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
0x7fff873a1000 - 0x7fff873a6fff com.apple.DiskArbitration (2.6 - 2.6) <AE84088D-C061-304C-B205-C9F56ECD23C7> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff873e7000 - 0x7fff873f3ff3 com.apple.AppleFSCompression (56 - 1.0) <1EBCFC91-734D-338B-8796-4B93BDC53014> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x7fff87401000 - 0x7fff874f0fff libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x7fff874f3000 - 0x7fff874fafff com.apple.NetFS (6.0 - 4.0) <D4FE0F16-3085-34AF-B860-3D46B98FAD2A> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
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0x7fff875c7000 - 0x7fff8813bff7 com.apple.AppKit (6.9 - 1265) <70472D45-5B9E-36BE-8EA3-007E69AC2169> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff88142000 - 0x7fff88189ff7 libcups.2.dylib (372) <963E64F4-4318-3DFE-A59D-D74B3E857188> /usr/lib/libcups.2.dylib
0x7fff8818a000 - 0x7fff881a4fff libdispatch.dylib (339.1.9) <D133504D-CD45-33B1-A331-AAE02D9C0CB2> /usr/lib/system/libdispatch.dylib
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0x7fff88300000 - 0x7fff88325ff7 com.apple.CoreVideo (1.8 - 117.2) <FE12553A-9B5A-337E-92BD-EA8A8194C91A> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
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0x7fff884ad000 - 0x7fff88508ffb com.apple.AE (665.5 - 665.5) <3558CC9A-FD30-3DAD-AB40-FE6828E76FE1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
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0x7fff88537000 - 0x7fff88560fff com.apple.DictionaryServices (1.2 - 208) <A4E4EA9E-08A1-3F77-8B57-A5A1ADD70B52> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x7fff885ff000 - 0x7fff8864dfff com.apple.opencl (2.3.58 - 2.3.58) <D557EA35-12EA-304F-9B88-AEACA827A201> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff8864e000 - 0x7fff8864efff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
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0x7fff8913b000 - 0x7fff89409ff4 com.apple.CoreImage (9.0.54) <4D5D752E-A762-3EE5-9511-B956D0C945A2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
0x7fff89b7b000 - 0x7fff89c5ffff com.apple.coreui (2.1 - 231) <A7942BEE-E6BA-3A68-8EA0-57A8A9066B2D> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff89c60000 - 0x7fff89c87ff7 libsystem_network.dylib (241.3) <A499D688-9165-3776-8C8E-C018897B5B13> /usr/lib/system/libsystem_network.dylib
0x7fff89c88000 - 0x7fff89d76fff libJP2.dylib (1038) <1DC18933-53D6-335A-AA84-0366C9ACDFD8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff89dbf000 - 0x7fff89dd1ff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff89e13000 - 0x7fff89e2bff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x7fff89e77000 - 0x7fff8a2aaffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <30FD8146-D6EB-3588-A7E5-ADC3110B3DCC> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff8a2b5000 - 0x7fff8a2b6ff7 com.apple.print.framework.Print (9.0 - 260) <C4C40E2E-6130-3D73-B1EF-97FF3F70CF2C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x7fff8a2e2000 - 0x7fff8a2e6fff libpam.2.dylib (20) <A63D4DA2-06A4-3FB8-AC3F-BDD69694EE5E> /usr/lib/libpam.2.dylib
0x7fff8a2ee000 - 0x7fff8a300fff com.apple.ImageCapture (9.0 - 9.0) <D9269440-8E56-3C03-88F5-F8AD662D17DB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x7fff8a301000 - 0x7fff8a378fff com.apple.CoreServices.OSServices (600.4 - 600.4) <80E7B419-A0D5-373B-B2B5-88E6A8CD3AE6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff8a379000 - 0x7fff8a3bbff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff8a3bc000 - 0x7fff8a40afff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8a460000 - 0x7fff8a478ff7 com.apple.GenerationalStorage (2.0 - 160.2) <DC0236CC-A0F7-31DA-A201-09D4319BE96E> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x7fff8a479000 - 0x7fff8a47aff7 libsystem_sandbox.dylib (278.10) <273400C7-F4E2-393C-BC9A-9042490ACED0> /usr/lib/system/libsystem_sandbox.dylib
0x7fff8a47b000 - 0x7fff8a47fff7 libcache.dylib (62) <8C1EFC4F-3F51-3DE9-A973-360B461F3D65> /usr/lib/system/libcache.dylib
0x7fff8a480000 - 0x7fff8a483ffc com.apple.IOSurface (91 - 91) <812F4D48-6FD4-3DCB-8691-B077EBF981D7> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8a4b3000 - 0x7fff8a4f1ff7 libGLImage.dylib (9.3.1) <B256429B-16DA-380C-907C-FDEA06DE8BA8> /System/Library/Frameworks/OpenGL.framework/Versions/A/LibrariesWell, I absolutely DID make sure that the permissions were set to Read and Write for the Adobe folder in the Preferences folder of the Library.
I did this on a system level. On a whim I changed the sharing & permissions for staff and everyone. At this point I am sure you can guess that it worked after. AME launched just fine and I was able to quickly import and export into AME stand alone, as well as have it launch from Premiere and export from there. Thanks to Dima Tikhonov for making me go back and take another look at that.
So… problem solved. I meant to immediately get on the forum to say what happened for the fix, but I was so excited to get everything working on my new computer I dove head first into sorting through five hours of footage I shot yesterday morning.
THANKS Adobe Forum!
JET -
Media Encoder Will Not Launch - MSVCR110.dll
Since I'm not getting any help in the Premiere Forum, I'm re-posting this here....
After installing updates to both MS and Adobe CC this morning, I cannot get the Media encoder to launch. However After Effects launches just fine. Premiere crashes during the splash screen but the error is different.
Media encoder doesn't even make it to the splash screen.
Media Encoder Error:
Log Name: Application
Source: Application Error
Date: 1/14/2015 7:42:17 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JANUS
Description:
Faulting application name: Adobe Media Encoder.exe, version: 8.2.0.54, time stamp: 0x5486ba54
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e
Exception code: 0x40000015
Fault offset: 0x00000000000740da
Faulting process id: 0xb14
Faulting application start time: 0x01d030084ab27640
Faulting application path: C:\Program Files\Adobe\Adobe Media Encoder CC 2014\Adobe Media Encoder.exe
Faulting module path: C:\Windows\system32\MSVCR110.dll
Report Id: 88aeb893-9bfb-11e4-bd8d-000272d5be15
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-14T14:42:17.000000000Z" />
<EventRecordID>15101</EventRecordID>
<Channel>Application</Channel>
<Computer>JANUS</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Media Encoder.exe</Data>
<Data>8.2.0.54</Data>
<Data>5486ba54</Data>
<Data>MSVCR110.dll</Data>
<Data>11.0.51106.1</Data>
<Data>5098826e</Data>
<Data>40000015</Data>
<Data>00000000000740da</Data>
<Data>b14</Data>
<Data>01d030084ab27640</Data>
<Data>C:\Program Files\Adobe\Adobe Media Encoder CC 2014\Adobe Media Encoder.exe</Data>
<Data>C:\Windows\system32\MSVCR110.dll</Data>
<Data>88aeb893-9bfb-11e4-bd8d-000272d5be15</Data>
</EventData>
</Event>
Premiere Error:
Log Name: Application
Source: Application Error
Date: 1/14/2015 7:25:14 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: JANUS
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: dvaui.dll, version: 8.2.0.65, time stamp: 0x5486b61b
Exception code: 0xc0000005
Fault offset: 0x00000000001871a8
Faulting process id: 0x2850
Faulting application start time: 0x01d03005e5267507
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\dvaui.dll
Report Id: 26edb042-9bf9-11e4-bd8d-000272d5be15
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-14T14:25:14.000000000Z" />
<EventRecordID>15073</EventRecordID>
<Channel>Application</Channel>
<Computer>JANUS</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>8.2.0.65</Data>
<Data>5486db4a</Data>
<Data>dvaui.dll</Data>
<Data>8.2.0.65</Data>
<Data>5486b61b</Data>
<Data>c0000005</Data>
<Data>00000000001871a8</Data>
<Data>2850</Data>
<Data>01d03005e5267507</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\dvaui.dll</Data>
<Data>26edb042-9bf9-11e4-bd8d-000272d5be15</Data>
</EventData>
</Event>
System Information:
NVIDIA System Information report created on: 01/14/2015 07:43:58
System name: JANUS
[Display]
Operating System: Windows 7 Enterprise, 64-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: GeForce GTX 750 Ti
Driver version: 347.09
Direct3D API version: 11
Direct3D feature level: 11_0
CUDA Cores: 640
Core clock: 1176 MHz
Memory data rate: 5400 MHz
Memory interface: 128-bit
Memory bandwidth: 86.40 GB/s
Total available graphics memory: 4096 MB
Dedicated video memory: 2048 MB GDDR5
System video memory: 0 MB
Shared system memory: 2048 MB
Video BIOS version: 82.07.32.00.50
IRQ: 24
Bus: PCI Express x16 Gen2
Device Id: 10DE 1380 37593842
Part Number: 2010 0050
[Components]
NvGFTrayPluginr.dll 16.18.9.0 NVIDIA GeForce Experience
NvGFTrayPlugin.dll 16.18.9.0 NVIDIA GeForce Experience
nvui.dll 8.17.13.4709 NVIDIA User Experience Driver Component
nvxdsync.exe 8.17.13.4709 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.13.4709 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.13.4709 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.13.4709 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.13.4709 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.740.0 NVIDIA Control Panel
nvCplUI.exe 8.1.740.0 NVIDIA Control Panel
nvWSSR.dll 6.14.13.4709 NVIDIA Workstation Server
nvWSS.dll 6.14.13.4709 NVIDIA Workstation Server
nvViTvSR.dll 6.14.13.4709 NVIDIA Video Server
nvViTvS.dll 6.14.13.4709 NVIDIA Video Server
NVSTVIEW.EXE 7.17.13.4709 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.13.4709 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.13.4709 NVIDIA 3D Vision Module
nvDispSR.dll 6.14.13.4709 NVIDIA Display Server
NVMCTRAY.DLL 8.17.13.4709 NVIDIA Media Center Library
nvDispS.dll 6.14.13.4709 NVIDIA Display Server
PhysX 09.14.0702 NVIDIA PhysX
NVCUDA.DLL 8.17.13.4709 NVIDIA CUDA 7.0.18 driver
nvGameSR.dll 6.14.13.4709 NVIDIA 3D Settings Server
nvGameS.dll 6.14.13.4709 NVIDIA 3D Settings ServerHi ELFrederick,
ELFrederick wrote:
Nevermind, I got it working last night by uninstalling the programs that Patch Tuesday broke. Premiere, Media Encoder, and I found out that Prelude wasn't working either.
All working now after an uninstall, reboot, and reinstall. The patches also reset my creative cloud folder from it's custom location to default.location, and I have to move it back to the other location. My SSD is smallish and I didn't want the data files there, just the OS and the program files.
Good to know. Thanks for reporting back!
Kevin -
Adobe Media Encoder will not begin encoding any material
I am on the latest version of AME (2014.0.1) trying to render out a sequence from Premiere Pro. AME will not start any renders, the start button is unresponsive and I can't find a way to get it moving. AME also crashes when I quit.
I have reinstalled and tried various types of media, I have used creative cloud cleaner and removed all AME related files and done a fresh install with the latest version.
I need to export a large amount of material ASAP, a quick response will be VERY much appreciated.
I am working on a 2.6GHZ late 2013 macbook pro with an nvidia gefore GT 750m card, cuda enabled. I am running OSX 10.9.5.
Thanks, Moja.This could be a same issue as Re: AME Won't Start Queue After Re-installing on New MacBook Pro
-
Just purchased CS4 but disk will not load at all, cannot install
I have been looking around on the forums for a day or so but have not seen anyone else that has this problem. I insert the CS4 disk into my DVD rom and it is not doing anything at all. It wil not load, if I go to My Computer and click DVD rom it causes my comp to freeze.
Notmally I would assume this is a problem with my disk drive but when I put any other disk in there it works fine. Now experimenting I tried placing my frien'd photoshop elements disk in and it does the exact same thing.
I have tried all the other tricks like turning off the firewall, virus software, removed Adobe reader and Flash. But nothing has changed. What else should I try?The first thing to do is to check if the Photoshop disk is in fact ok or not. Are you able to read the Photoshop disk on another computer?
If the disk is ok, there is something specific to your drive/system which is causing the problem.
You can find loads of discussions about DVD drives freezing the system in various forums. Some general troubleshooting steps: http://www.brighthub.com/computing/windows-platform/articles/53821.aspx -
Adobe Media Encoder will not allow me to export settings
I am trying to export the settings from Adobe Media Encoder 6 so a co-worker can use them to encode videos with the same settings I have. However, when I click on edit, export settings is greyed out. Does anyone know what can be done to fix this? If there is another way to pass on my settings I'm open to suggestions.
Thanks in advance for your help.Sorry, found it,
Didn't realise I could scroll down to find more options in
the Encoder Window -
When in PPro CS5, I go to export media and I get a popup that says there is a Media Encoder update available for this version of PPro. It says to check in Updates or to download the update. When I check the updates, it says my software is up to date. I downloaded the update and applied it, but it says I am up to date. All this and I still get the popup when trying to use the Media Encoder. Anybody know how to make the popup stop?
Here's a Technical Support KB (knowledgebase) article about this, which gives a solution:
http://kb2.adobe.com/cps/868/cpsid_86850.html
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