Cs4 opens cs3 files with errors

Here's a big heads up for anyone considering upgrading to cs4 - don't! I've been working on a cs3 project and decided to upgrade to cs4 for the extras in the 3D toolset. All the Adobe propoganda implies this can be achieved no problem, as did soemone on telephone tech support. Perhaps I didn't clearly ask 'can I open my cs3 file in cs4'. I can BUT the clips are very much 'out of synch. I'll lick my wounds and go back to finishing in cs3 but don't purchase cs4 if you think you can seamless import your sc3 project. Because it seems you very much can not!

Dennis,
Many thanks.
Date: Thu, 11 Feb 2010 05:21:44 -0700
From: [email protected]
To: [removed]
Subject: Premiere Pro cs4 opens cs3 files with errors
Jarrod,
As I've stated here in this forum, we're trying to transition Adobe technical support to a new organization and providing the best support we can to our customers. That being said, it is a long and sometimes painful process, which is why I am here on the forums at times to lend some support. This doesn't help you and you might not even care so...
Here's a couple of suggestions:
1. make sure your software is updated (Premiere Pro 4.2.1) by going to help>updates
2. clear your prefs - http://blogs.adobe.com/genesisproject/2009/11/having_weird_behavior_with_an.html
3. try importing (ctrl-I) a CS3 project into CS4
Try these things and let me know how you make out. Also, it would be very helpful if you told us about your system and the specs. I've posted about the importance of 64-bit and lots of memory many times. You can find one link here: http://blogs.adobe.com/genesisproject/2009/03/64_bit_os_and_adobe_products.html
The future of Premiere Pro is 64-bit only: http://blogs.adobe.com/genesisproject/2009/10/its_official_64bit_is_the_futu.html
Beyond that if you'd like me to look into your case, please post your case # here or in a private message to me and I'll gladly look at it.
I sense your frustration and its understandable - give us a chance to help you.
Dennis
>

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