CS4 product DVDs not recognized: XP Pro

No problems are indicated in device manager, and other disks work fine in the drive.
When I insert one of the 4 CS4 disks, I get "There is no disk in the drive. Please insert a disk..."
What is different about these disks? They are DVDs, but this drive is
described as a DW/RW/DVD/RW storage device.
CS4 is an upgrade, but a CS3 is completely installed from the original disks.
System Information indicates that it is a Sony CD U5225 and Status is OK
(IDE\CDROMSONY_CD-ROM_CDU5225)
Any ideas?

I installed CS4 on my Vista 64-bit laptop, and it worked fine. When I took another look at my desktop drive, it was clear that the drive on my XP Pro system is indeed a CD and not a DVD.
So I went and bought a replacement drive to install. When I'm done with that task, I'll try installing again from that drive, and will post another message if it turns out that ISN'T the problem.
But it looks like this problem is soon going to be solved.

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Hi all
After weeks of burning CDs or DVDs without any problems I suddenly get these errors and I cannot burn anymore:
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Some entries in system profiler:
ATA-Bus:
MATSHITADVD-R UJ-85J:
Modell: MATSHITADVD-R UJ-85J
Version: FAV1
Seriennummer:
Absteckbares Laufwerk: Nein
Protokoll: ATAPI
Einheiten-Nummer: 0
Socket-Typ: Intern
Los Power Polling: Ja
MATSHITA DVD-R UJ-85J:
Firmware-Version: FAV1
Verbindungstyp: ATAPI
Brennen möglich: Ja (Geliefert/Unterstützt von Apple)
Cache: 2048 KB
DVD lesen: Ja
Beschreibbare CD: -R, -RW
Beschreibbare DVD: -R, -RW, +R, +RW, +R DL
Schutz vor Pufferunterschreitung beim Brennen von CDs: Ja
Schutz vor Pufferunterschreitung beim Brennen von DVDs: Ja
Schreibstrategien: CD-TAO, CD-SAO, DVD-DAO
Medien: Nein
IOCDStorageFamily:
Version: 1.4
Zuletzt geändert: 29.09.06 06:19
Informationen: 1.4, Copyright © 1998-2005 Apple Computer Inc., All Rights Reserved
Ort: /System/Library/Extensions/IOCDStorageFamily.kext
kext-Version: 1.4
Lade-Adresse: 0x92a000
Gültig: Ja
Identifiziert: Ja
Abhängigkeiten: Erfüllt
Integrität: Korrekt
CDs & DVDs:
Version: 1.4
Unterstützt von: Apple
Sichtbar: Ja
ID: com.apple.preference.digihub.discs
Ort: /System/Library/PreferencePanes/DigiHubDiscs.prefPane

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=========
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I thought, ok, so I burn a BD, I have BD-R media, which worked fine with pinnacle ...
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iqpower
Thanks for the follow ups.
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If you take the VIDEO_TS Folder from the DVD disc that will not playback as DVD-VIDEO on DVD in your player and look inside it, do you find a file named VTS_01_1.VOB or possibily VTS_02_1.VOB? If so, can you play that file back on one of your computer players? These are video files.
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Delete the Adobe Premiere Elements Prefs file.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
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https://www.piriform.com/ccleaner
d. reinstall with antivirus and wirewalls turned Off
We will be watching for your results.
Thanks.
ATR

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Hello everyone,
after the last system upgrade last week CDs and DVDs are not recognized when I insert them in the drive.
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Last edited by elnigno (2011-02-22 12:43:43)

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Hi-
Try and open the tower drive cover, and look for a small hole about the size of a paper clip, in the front of the dvd drive. Insert a straightened paper clip in the hole, and you should be able to open the tray.
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You may consider an "Archive and Install" reinstall of your OS X.
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When you insert the Blank DVD in the finder with nothing else open.
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If it fails what is the error that the Finder tells you?
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Hi,
I just did a clean install of Lion on my mac and tried to install CS4 master collection from the dvd's I have but whenever I insert any of them the computer asks "what to do with this blank dvd"...
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Don't know about that one in particular, but there is a list of known issues that Adobe has found with their products on Mac OS 10.7 Lion:
Is Adobe Creative Suite software compatible with Mac OS X Lion (v10.7)?
Adobe and Apple have worked closely together to test that Adobe® Creative Suite® 5 and CS5.5 suite editions and individual products run reliably on Intel® based systems running Mac OS X Lion (v10.7) with optimal performance and user experience. Earlier versions of Adobe Photoshop® (CS3 and CS4) software were also tested with Lion, and issues that were discovered are being documented and addressed by working closely with Apple.
See the Knowledgebase article for known issues we have discovered in our testing.
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Computer info: MacBook Pro 15.4/2.8/2X2GB/500/SD; 2009, running Snow Leopard 10.6.8, MATSHITA DVD-R   UJ-868
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I think if you check, and be sure to read the packaging.
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I have many problems with Adobe CS5. I have problems with CS4 and I have
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[Edited for content]
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DVDs not recognized

On my MacBook Pro the DVD superdrive suddenly stopped recognizing DVD disks. They never show up in the Finder and are ejected after about 30 seconds. CDs mount fine, even DVD burning works fine.
I already tried resetting the SMC and PRAM. Nothing helped.
Does anybody have any ideas what else to try?
Thanks a lot!
The DVD drive is a Matshita DVD-R UJ-857, Revision HAEA

I have had exactly the same issue Powerbook G4 1.67 was burning several disks to day then all of a sudden the mac would not recognise a disk to burn, they are bog standard TDK DVD-R disks. so I have tried all the usual of running updates have updated to 10.5.2, installed the graphics card update and still no luck. There does not appear to be any reference from Apple to this problem so not at all sure what to do next.
Have reset power management
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Have rebuilt permissions
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CS4 product DVDs not recognized: XP Pro

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