CS4 product registered in 2009 suddenly throws a 147:20 error
I have a number of CS4 and CS5 products. All are running fine except Flash, which throws a 147:20 error. I have looked at Adobe documentation which prescribes actions in XP Pro that simply do not exist. The actions that it recommends seem likely to interfer with the other working packages. I have two options: deinstall Flash and go to HTML5 like everyone else, or soldier on with the sterling advice that these forums offer, Can anyone help with what appears to be an Adobe-generated problem?
Maybe... Goto open file location on your shortcut and see if any obvious files are missing.
Similar Messages
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I just downloaded a registered copy CS4 Production Premium. I started the install. Entered the serial number and Select "I have a SN...". On the next page the installer thinks I am upgrading and wants the "old" application & it's SN. What do I do now?
WkgrayCS4 you will want to enter the serial number for the version you are upgrading from. You can find your registered serial numbers at http://www.adobe.com/. Please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html for more details on how to locate your previous version serial number.
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We have CS5 installed on a workstation, we have the products registered with Adobe. We are going to be replacing this workstation and reinstalling CS5 on a new workstation. Do I need to unregister the product to be able to install it on the new workstation. If so, how do I do this?
Thanksyou should deactivate (help>deactivate) that installation on the old workstation. then download and install on your new work station using your serial number. (ie, make sure you can find your serial number - if you need help with this, let us know.)
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
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Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
Installing CS4 production premium on new imac
I purchased CS4 Production Premium back in 2009 and am trying to install it on my new iMac. I haven't installed it on another computer and was hoping to do so on this one. From what I've read online I need to use my install discs, but since the new iMacs have no cd drive, this presents a problem. What do I do?
Ahh, I see. I have heard that After Effects, Premiere, and Soundbooth don't work. And I switched to production premium from design premium because of after effects....
Anyway, perhaps I'll go ahead and try installing it.
Thank so much!
Achen71
Alice Y Chen
AY Chen Illustration and Design
www.aliceychen.com -
My working place need to change new mac pro and reinstall cs4 product which is upgraded from cs3.3 via free upgrade campaign in 2008. but I can find registered cs3.3 licence key in past record only. If I reinstall cs4 which downloaded from online resources, what should I do?
You will need to find the serial number for the older version in order to install. If you registered the software when you originally installed it then your serial number should be available thru your Adobe account online.
Find your serial number quickly
If you remain unable to obtain it then you will need to see if you can gain the assistance of Adobe Support directly using chat.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Selling CS4 Production Premium to a classmate?
I would like to purchase Adobe CS5 Master Suite. Is it possible to sell CS4 Production Premium to a classmate legally, where they can register the product and I can unregister it? I am a graduate student and I don't want to do anything illegal. I also want my classmate to have the full benefits of being the owner. Any help would be greatly appreciated....
AshHi, are we talking about Adobe's Student/Education Editions? I'm presuming so because you're mentioning classmates.
Because of the very low prices (~80% off), the Student Editions are non-transferable, nor upgradeable to other Student Editions
What are the Limitations of the Adobe CS5 Student Editions? -
Please Help Me -- CS4 Design Premium and CS4 Production Premium on Same Machine
We are a non-profit organization that gets donated software at a great price but you're limited to what's available. We bought the CS4 Design Premium Suite last year (CDs). I called the Adobe sales department to find out if I could run CS4 Design Premium on the same machine. They told me that I could. So I bought CS4 Design Premium as a download. It took a tremendous amount of time just to download the package, and once installed Premiere Pro would not run properly. I called tech support and spent 9+ hours on the phone and no resolution. They had me doing everything -- uninstalled both packages six times. They kept telling me I didn't have enough RAM (and I knew that was wrong because I have been editing using AVID before deciding to go with Adobe -- and I had the CS3 Adobe Premiere Pro, Soundbooth and Encore running on my E drive with no problem before I went ahead and bought CS4 Production Premium).
I took my computer back to the company that built it and they suggested that I replace my graphics card and sure enough, Premiere Pro worked fine. Everything seemed to work fine in both packages except Adobe Acrobat. When I opened a pdf file, Acrobat asked for a serial number, but wouldn't accept my Design Premium serial number. I called tech support thinking they would give me a different serial number for Acrobat or something simple. Needless to say after 3 hours, and uninstalling the software again, they told me I couldn't run two CS4 suites on the same computer. Then a supervisor told me I could run both suites, but I would need to run a cleanup program, uninstall both of my suites and start again!
All software in CS4 Design Premium installs except Acrobat. It is grayed out on the install screen as if it's already installed, and when I try to open a pdf file, the installer pops up, installs Acrobat, and asks for a serial number. When I enter the serial number, it gives me a red "x".
SOMEBODY PLEASE HELP ME!
I don't know where to turn now ... is there anybody in the United States that I can get help from?
Can Adobe deactivate my CS4 Design Premium and Production Premium and send me the Master Collection CS4?
Please help me if you can!This is a user to user forum that is not monitored officially by either Adobe Technical Support or Adobe Customer Support. The issue you raise with regards to trading two copies of a suite for one of another is nothing that anyone here can assist you with.
Please contact Adobe Customer Support directly by phone. They are the only ones who can assist you with this.
- Dov -
I in have a product registered an old account, how do i move it to a new account and close the old one?
COntact support by web chat.
Mylenium -
Enabling Installation of CS3 and CS4 products that will not install on Windows 7 64Bit.
Adobe installers are not known for their helpful or forgiving ways & I have more than once had to reinstall Windows when installation of CS3 and CS4 products has failed with patently inscrutable errors.
The background to the current issue that I was attempting to install PS CS4 on a W7 system which already had CS CS3 installed. The CS4 installer threw up inscrutable messages indicating that the installation could not proceed and to contact Adobe (they are joking right ? Their phone & web support is notoriously UN-helpful).
After reading through threads suggesting that I uninstall CS3, apply CS3 and CS4 cleaning scripts I was in exactly same position I have found myself in on least 2 occasions with WinXP. By this time I couldn't event get CS CS3 to reinstall!
Then I decided to review the event log and found a number of installer events thrown up by the Adobe installers resembling "Error 1402. Could not open key: UNKNOWN\Components\xxxxxxxx".
I tracked down this very helpful solution which allowed me to change the registry permissions on the parent key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\ Components and propagate the new permissions down to the child keys.
http://www.okino.com/conv/changing_windows_registry_permissions.htm.
My advice is to follow instructions for "A More All-Encompassing Solution" and propagate the permissions right down to all the child keys as I could see a number of separate adobe installer errors in the event log. Also note the instruction to change the Owner from 'System' to 'Administrators' in Advanced settings. This is necessary in order for the Permissions change to be accepted and replace all the child object permissions.
As with most registry changes good advice to backup your registry hive first (although I didn't; by this time I was already expecting to have to reinstall Windows) and restart your system after making the registry changes before attempting to install / reinstall CS3 or CS4 products.
Hope this solution works as well for others as it did for me as the Adobe support on this issue has been next to useless.
[P.S. Q: Did you hear the joke about the guy who worked on product installation at Adobe rocking up at job interview with 'Adobe Installation Project Team' on his Resume? A: That that is the joke! If you wanted another job in installation development you would hardly admit to experience at Adobe ;)]John Joslin wrote:
We don’t want people messing with the registry when they don’t need.
My apologies John I didn't realize that I was addressing the official custodian of Photoshop.
Incidentally my advice is intended for others in a similar situation who find themselves stalled during installation and otherwise contemplating a re-installation of Windows. I believe this would be obvious to most forum participants who had actually read my original post. -
I have two apple products registered to the same apple id. I would like to use FaceTime on my iPad while out of town. I need to do FaceTime to my iMac at home (both iPad and imac are reg. to same id). It won't let me do it, help?
You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
If you did not import them, then they are not on your computer. -
CS5 Production Premium causing problems with CS4 Production Premium
I have been using CS5 Production Premium alongside CS4 Production Premium for a while now. After Effects, PhotoShop & Illustrator work alright together (both CS4 & CS5 versions). My job actually necessitates me keeping both versions on my machine.
I had need to use both Premiere Pro CS4 and Encore CS4, and neither of the applications would initialize. The following is the error message from clicking the Premiere Pro CS4 application file.
I am uncertain what the application event log is or where it is located.
Over on Creative Cow's site, I posted a similar message in the forums, in which a user stated that I should not have CS4 and CS5 on the same partition of my drive.
I do have a secondary internal hard drive on which I could install one of the suites, however, I want to make sure that it is done properly and efficiently. I have seen some issues with uninstalling CS4 after installing CS5, so I wanted to ask for help before I simply begin to rip software off my PC (since After Effects and PhotoShop - which work - actually comprise 95% of my Adobe workload).
Any suggestions or guidance is appreciated. Also, which version (CS4 or CS5) would be better suited on the secondary drive?
Thank you in advance for your time and assistance.
Stephen Rutherford
Current System Configuration:
Intel i7 920 PC 2.67 GHz
Windows Vista Ultimate 64 Bit
12 GB DDR3 RAM
NVIDIA GeForceGTS 250 512MB DDR3
Adobe Production Premium CS5/CS4/CS3
3D Studio Max 2011/2010/2009I am running CS4 Design Premium and Lion without any real issues. I can't guarantee it will be the same for you, but my experience has been good.
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Adobe CS5 Production Premium vs. Adobe CS4 Production Premium
Hello:
I am currently a worker at a production studio and we are thinking about upgrading our system Adobe CS3 Production Premium to either Adobe CS4 Production Premium or Adobe CS5 Production Premium. Our company was at NAB convention in Las Vegas this year and were convinced that Adobe CS5 Production Premium was the way to go. However we come to find (after purchace) that Adobe CS5 Production Premium only runs on (and correct me if Im wrong) 64 bit. Now stuck with a system we cant use on our vista 32 bit I was wondering what are the beneifits between the two and if CS5 is really that great is it worth while to upgrade my computer systems. I am sure I am not the only one to have run into this problem. Any input or advice would be great.
Sincerely,
Really ConfusedLook HERE for a quick summary of the new features in After Effects. I can personally attest to the power of the new rotobrush. If you do that kind of work, it will save you a ton of time. Rendering times are considerably faster and being able to RAM preview a 30 or 40 second clip all the way through at full res is finally a reality.
Look HERE for a summary of the new features in Premiere Pro. The major improvement here, in my opinion, is the ability to preview a multi-layer timeline with several effects in real time at full res without rendering.
I can't tell you if it's worth it to you to upgrade or not. All I can say is that I'm really happy with it, so far. -
Invalid Serial Number when attempting to activate Adobe CS4 Production Premium
I get the bellow errors when i try to activate CS4 Production Premium on a windows Vista computer. The serial I copied and pasted from the AVL website.
Contact support.
Mylenium -
AE CS4 loses the mxf support when update the CS4 production suite
I have this problem when updating the CS4 production suite - the support for mxf in AE is gone and this happend almost every time I use the Adobe update. My only solution is to install AE again. Is there a fix for this?
Regards / JimmyThat was just a shot in the dark. The XDCAM codecs are among the codecs that installed separately because they aren't included in the trial version; they get installed when you activate the software (i.e., enter the serial number).
I'd be curious to know whether you can import AVCHD footage when the XDCAM footage isn't working, since those codecs are part of the same package. So are the CC effect plug-ins and Keylight. Do those appear as installed when you have the XDCAM problem? -
I need help re-installing CS4 production premium (for PC). Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!
I need help re-installing CS4 production premium (for PC). Error code says "Installation database is corrupt" but if I try to delete the caps.db file I can't even find one. Furthermore, I tried Adobe Cleaner and it made no difference. HELP!
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