CS4 reinstall

I just bought a new computer and am reinstallinig CS4. It accepts the serial number but when I attempt to put in the Adobe Photoshop Elements 6 serial number to activate it it's telling me "the serial number you have entered does not match the product you have selected."

For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

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Contribute CS4 reinstall - import previous site settings

I have reinstalled Contribute CS4 Mac from DVD after a disk crash. I have a full time machine backup of the previous disk. How can I restore the previous Connection and Website settings? I am the administrator and want to be able to access all the previously configured group and editor settings.
I trying restoring ~/Library/Adobe/Contribute CS4 which appears to contain my old site settings but they don't show up in the new installation.
Thanks,
Robert

1) Quit Contribute
2) Restore "~/Library/Adobe/Contribute CS4"
2) Also restore "~/Library/Preferences/Adobe Contribute 5 Preferences".
Hope this solves your problem.

Adobe CS4 Reinstall Issue...

Hello! I am attempting to reinstall CS4 on my machine at work. Initally, this was the problem I experienced (as posted over in the Digital Editions forum, which is where the Adobe tech support forwarded me to go post the problem):
Initially I experienced error 147:20 a few weeks ago, and I ran their LicenseRecovery.exe tool, and that did not clear anything up. So, then I ran the Adobe CS Cleaner Tool and uninstalled CS4, and then I reinstalled it on my machine. When I get to the serial number screen, I was unable to use the serial number provided by Adobe.
Okay, so now I have yet a new issue with the install...I was able to get the s/n to work (a day or three later); however, then a screen comes up saying that I need to load the installation DVD into the drive.
*!*Insert any desired expletive here*!*
Umm, hello? If I had not loaded the disc into the drive in the first place, I would not have been able to run the application at all!!!
If anyone can be of any assistance, it would be MUCH appreciated!
But this might be able to be overlooked because the com team is going to see about getting me a whole new machine (possibly this coming week).
Thanks for any response you can provide!

Programs requesting an installation disk depends on another Adobe program having installed a shared component from a different install source and storing wrong file path references. You will have to clean out all Adobe products, then start over with the install in the correct order/ order of priority. You may even need to delete the caps.db and other installer databases manually.
Important Directories
Mylenium

CS4 reinstalled with errors?

I have a PC - Window 7; CS4 standard. Had software since 2009. Indesign started crashing within minute of opening. Tried to troubleshoot; failed. Try to reinstall. Done with errors. Errors as follows:
x64 Error: Error 2.
Adobe Extension Manager CS4 Error: Error 2.
Adobe Flash Player 10 ActiveX Error: Error 2.
Adobe InDesign CS4 Error: Error 2.
Adobe Photoshop CS4 Error: Error 2.
Adobe Photoshop CS4 (64 Bit) Error: Error 2.
vnx bgndf zgdnz g zfn.
Deadline in jeopardy. PLEASE HELP.

Nicole269 I would recommend reviewing the installation logs for the specific error message preventing the installation. You can find details on how to locate and interpret the installation log files at Troubleshoot installation with install logs | CS3, CS4. You are welcome to post any specific errors you discover to this discussion.

CS4 reinstall problems

I have been using CS4 for many years with no problem ever reinstalling after a computer factory reinstall until today. When I go to install CS4 back onto my computer this is what I get: "Some of the application components are missing from the application directory, please reinstall the application." I have reinstalled it 2 times now and nothing is working. Can someone guide me in the right direction? Thanks!

MMR75 are you still installing the software from your original installation media? If so you may want to download a fresh copy of the installation files. Please see http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html for information on how to download the installation files. Please make sure to complete the Very Important Instructions prior to scrolling down the page and clicking on the download links.

CS4 reinstall & CS2 serial number

My iMac has been fitted with a new hard drive & I need to reinstall CS4 Design Standard UPSL.
I have the boxed serial number.
I am asked for the serial number of my previous product to prove my upgrade route; I am given options to select individual CS2 components (eg. Illustrator, Photoshop) but not Creative Suite 2 Standard which is the product and serial number I have.
So it's a dead end. I am working by using the 30 day trial option but need to crack this urgently!
Any suggestions gratefully received, with thanks.
Robert Carter

For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

CS4 ReInstall - At reinstall, CS4 accepts my License #. At first start up, it states its wrong.

At the point of re-installing my CS4, the system CONFIRMS and ACEEPTS my License # that came with my cd's. The install was done WITH admin rights.
At first start up after install, it states my License # is wrong.
Why?

Try this:
Uninstall CS4 completely.
Set your system date back to a date just after November 1, 2008.
Reinstall and launch it.
If it works, reset your date back to today.
If not, you'll probably need to contact customer service: https://helpx.adobe.com/x-productkb/global/find-serial-number.html or 1 (800) 833-6687

Reinstalling Photoshop CS4 invalid serial number

I have had this software since 2008. It has been running on the same PC for the last five years, now I have finally upgraded the PC, my serial number is invalid and wont activate. Customer service chat says its an incorrect number and could I provide Proof of Purchase (?) Are you kidding me?! They don't show the software was registered -ever- then why was it functioning just fine for the last five years?! To make matters worse, India chat hung up on me -twice!! So I get to thinking, I wonder what our corporate serial numbers say on the Adobe Volume Licensing site -guess what?! They're invalid too!! Coincidence?! I think not! I want an answer as why any serial number I enter from Creative Suite 2 Premium, Technical Suites 2, 3 and 3.5 and a privately owned Photoshop CS4 Extended are ALL invalid according to Adobe?! Is there a translation error from English to Hindi?! Or are your corporate systems so screwed up, you have no clue as to what is a valid serial number and what is not, so you just lead them around and around and around until you just hang up on them or they get so frustrated and angry, they go get a pirated version and generate a key so they never have to speak to you again. I'm certainly not spending another $800 on another Adobe product that may or may not have a valid key. I want the key I legally own validated!! Today!!!

I too have just been victimized by this same scenario, Windows XP machine replaced by a Windows 7 machine, installed CS4 extended to new machine, no serial # acceptance, deactivated XP CS4, reinstalled CS4 on to Win 7 machine, deleted Adobe PCD cache as seen on blogs and chats, activated Win 7 CS4 and it still tells me invalid serial #'s. No help from Adobe! Adobe!, if you care,
Advertise a phone number that allows us to speak to a human being that knows what to do! Don't use delay tactics like people in India that can't make decisions or hope people just give up and buy a new software package!
This is a situation that has me disappointed in Adobe. I always had great performance and stable software until now. And to find out how difficult it is to rectify the problem only because of Adobe's unwillingness to do so is really sad. This is how companies fail, People will spread the word if something is not done to correct and or at least set up a means to help those suffering this debacle.
I for one, am fed up with the hunt and peck search online for an answer and the lack of getting hold of an English speaking person that has a solution that will correct ADOBE'S mistake here. I, like so many I have read about, have a valid copy/ license of CS4 Extended and have only used it on 1 computer until now for many years. We are licensed to use on two computers at a time at different locations, up to 20 reinstalls! This record of valid users and serial numbers is an easy archive by Adobe and should be self explanatory to anyone that researches it. Activated year one on one computer, used for many years on same computer, being activated on a new computer due to Windows XP no longer being supported! How difficult is that? What makes my serial numbers invalid? No one is accusing me of being a thief or Pirate, Adobe just made my serial numbers invalid for no good reason and I have to spend many frustrating hours chasing it down a dead end road! Adobe! See the problem and come forward with a place users can go for a centralized solution! I am a professional that can not afford this interruption to my schedule. A class action law suit is sure to follow if something is not done soon.
Bad press is sure to follow. Your loyal customers will look elsewhere for what they need. I can't believe this is the plan.
If anyone that cares at Adobe is reading this please call me or email me at:<Removed by Moderator> Adobe records have my contact info from my registration of my software both originally and while trying to set up my new computer.
This software is expensive to buy originally. This software may just get a reputation that it is too expensive to purchase if Adobe is going to randomly shut it down by any claim they choose. Abuse of power? yes! A company that does this sort of extortion to it's loyal clients won't be around long. If this is a way to force users to upgrade or pay more money to Adobe for a product they invested in years ago, with the expectation of uninterrupted use until the clients chose to upgrade, than shame on the corporate persons behind it. If this is just a bad string of poor judgement, than fix it fast- make a solution for the damage being done to your loyal customers.
There are many other software solutions out there that do many of the same things for a lot less money than Adobe. Without the professional support of their product in the long run, Adobe may be just be another Greedy corporate monster that WAS!
Prove me right in my being a satisfied long term customer, believing Adobe supports its products long term, and fix this serial number problem. My new computer and the old computer are both without a working CS4 system now. What are you going to do about this major software BUG?
Nick

Unable to open any photos in CS4

Hi, my name is Cheryl, and I am new to the group. I am just about ready to throw this dang computer out the window! I am running Vista 64 bit, and have downloaded my CS4 to it. It will not let me download any updates thru the Help section- gives me "Adobe Output module 2.1 Failed to install. Install process has encountered a problem" but do you think it tells me what the problem is???!!!!! No way! LOL It also tells me the "Services update- Failed to install" I have been at this for several days, and I am just about at my wits end! And when I try to open photos in CS4 it tells me "The specified module could not be found. C:\Program Files (x86)\CommonFiles\Adobe\AdobeVersionCueCS4\Client\4.0.1\VersionCue.DLL" I understand the RAW files from my new camera (Canon T1I) won't open because there is no plug-in for it yet, but I can't even open RAW from my previous camera (Rebel XT), nor will it open any JPEGs. I get the same message for any attempts. I had no problems with the CS2 opening my older RAW files or JPEGs. When I open CS4 I get a message about the NVIDIA upgrade, which I finally was able to get that downloaded, tho I still get the message when opening CS4. I also am having issues now, that says the computer is giving me a "Blocked Startup Programs" message when turning on the computer. Is this affecting the CS4 somehow?? I never had this message until the last month or so. Have no idea why it is now blocking programs. The Adobe CS4 Service Manager is on the list of blocked programs. Any ideas how to go about unblocking these, and reasons why they may have been blocked in the first place? The list is about 30 programs long! As you can tell, my computer "knowledge" leaves much to be desired! Any advice that anyone can give me would be most greatly appreciated! Thanks in advance. Cheryl

OK, I uninstalled CS4, reinstalled it, rebooted the computer, tried to open jpegs- didn't work.
Tried to install updates from Help, it installed a few, but still won't install "Adobe Output module 2.1" and "Adobe CS1 CS4 1.0.1 Adobe Drive CS4 1.0.1 Adobe CS1 CS4x64 1.0.1"
I'm really tempted to just wipe clean the computer and use my Restore disk to just start over. I'm not sure what is causing the problems with this thing.
So now I'm headed for bed, and will start fresh in the morning and hope for the best! I'll keep you posted.
Cheryl

CS4 crash entering paragraph text

I posted this problem in PhotoshopForums.com also: http://www.photoshopforums.com/post62063.html#62063
Every time I try to add text to a new document, CS4 v11.0.1 crashes:
Faulting application name: Photoshop.exe, version: 11.0.0.0, time stamp: 0x48d38aa7
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x0000000000051da0
Faulting process id: 0x3bc8
Faulting application start time: 0x01caa66b0749eff0
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 54b9ba40-125e-11df-bdcb-00044b177e61
What I'm doing is loading a business card PSD document and pressing T to enter Text mode. Sometimes CS4 doesn't crash until I start to enter text; sometimes it crashes as soon as I click in the document. I'm running Windows 7 Pro x64 (all updates applied) and, as far as I know, I have only the stock fonts in my Windows Fonts folder. I'm logged on always using a Windows Administrator account. I'm using the x64 version of CS4. My graphics card is nVidia GeForce 9800GTX which seems to be supported by CS4.
I've read that a printer that CS4 doesn't like could be a problem, but I have only 1 printer on a USB port, HP Photosmart C7200. I use it all the time with no problems and its latest drivers are installed.
I saw in some forums that changing the default printer helped some people. That solution didn't help me.
I've been able to manipulate photos using CS4 with no problem such as resize and red-eye removal.
I tried the Reset Tool and Reset All Tools tip. Reset All Tools seemed to work, but Reset Tool when the Text tool is active causes the same crash.
What else can I try short of a CS4 reinstall? Thanks. thorne

I think that I linked to that Font Crashes article up-thread. I believe that I made mention of Font Dr. from Extensis. It, and also the freeware, FontFrenzy, have font repair functions. Now, because 100% of your fonts are not corrupted is not an iron-clad guarantee that all are well-formed/designed, and that Adobe programs will be able to use them. Still, that has taken care of some of my older fonts. Not sure if the corruption came early on, as many of those have been around one computer, or another, for decades. They could have been bad from day one, or I might well have done something over time, with dozens of Copy to CD/DVD, then Copy to the HDD's. When I first ran Font Dr. on my then new workstation, it flagged ~ 60 fonts as being corrupt. It repaired about 48, and I made note of the rest, and Deleted them. I found good copies of some, and re-bought a few more. Some just could not be replaced, or were deemed as totally unneeded. Amazing how fonts that one could not live without in 1990 appear to be useless now. Also, some might have been for specific clients, or specific projects - looked good at the time...
Good luck, and I'm sure about programs, that might load "zombie fonts." I guess that I could see that happening, except where would they find the font files, if they have been removed? Now, if you are curious, and this happens again, locate all such fonts scattered around you system. If installed, uninstall them. Then, Move all of those files to a CD/DVD/external HDD, and remove that storage from the system. Reboot, and launch any programs that you suspect. Check the installed fonts folder. Did any come back? Wee-ohh, wee-ohh. Let us know, as I'd be very interested in hearing your results. I'll update that Font Crashes article to include some warnings.
Thanks,
Hunt

Missing € character when exporting from Indesign (CS4) to PDF

I think the subject line says it all. I'm not an expert user, but have not previously had
this problem. I get a new iMac with CS4 reinstalled
and now 'lose' the Euro character when I export my Indesign files to
PDF - does anyone have any advice please? Thanks.

Even so - I don't know why - but the problem is with some fonts that the Euro doesn't show.
I always use the Euro font for the Euro symbol and never have an issue.
Even if you do manage to get the Helvetica Euro to show up in the PDF there is a chance it can drop out at the RIP stage and not appear in print - I've seen it happen far too many times.
Euro font is your friend.

Removed PS CS3; now CS5 says there is a file missing.....

I used the Adobe CS3 uninstaller to remove PS CS3. When I start PS CS5, I get an error message that there is a file missing from Application Support and telling me to reinstall CS5. Before I go ahead and uninstall CS5 and then reinstall it, I want to be sure that is the right thing to do. Help appreciated!
Jeff

Or.... use AppZapper and it will remove the app and relevant files without touching the CS5. files.
But in all honesty, your better off folowing the advice posted above.
Remove CS5
Remove CS4
Reinstall CS5
In that order...
I have CS4 and CS5 running side by side right now, but I just got a new 320 gig HD and space is not at a premium anymore for this MacBook. I still don't have 64 bit filters from Flaming Pear and Alien Skin, and I don't see the point of running PS CS5 (a 64 bit app) in 32 bit mode on a 64 bit OS, so I keep CS4 for quick edits. Otherwise I use CS5 almost exclusively.

Camera Raw isn't working.

Hi there,
I just got my harddrive back from being recovered, which was a major bummer, so I had to reinstall all of my programs. I have CS4, reinstalled it, photoshop and bridge work fine, but when I went to open my RAW files I kept getting a message saying "Could not complete your request becuase Photoshop does not recognize this this type of file."
I thought this could be because I didn't have the latest version of ACR so I clicked on help then updates, and got another message saying that my updates cannot be determined. So I downloaded the update for ACR, I believe for CS4 the latest is 5.7, went to install it by double clicking on the Camera Raw Plug-in symbol, and I got the same "Could not complete your request becuase Photoshop does not recognize this this type of file."
Am I doing something wrong? How can this be fixed?
I appreciate all of the help in advanced.
Thank you,
Ty

Ty,
We really, really need to know what specific Canon camera model generated those files. "CR2" by itself means nothing. Each Canon camera model generates its own flavor of raw, so the three-digit CR2 extension in the file name tells us nothing.
Unfortunately Curt Y, being a Windows user, gave you the wrong menu to find "About Plug-In". That menu item is not in the "Help" menu on a Mac, but under the Photoshop menu.
The infamous Adobe updater was pretty much useless in Photoshop CS4, so the ACR 5.7 plug-in must be carefully installed manually.
One does not install said ACR plug-in by trying to "open" it in Photoshop; that's why you get the understandable error message. You have to follow the instructions on the ACR download page precisely.
Essentially, you have to uncompress the .bin or .zip file you download, then mount the resulting .dmg file on your desktop and finally navigate to the ACR plug-in so that you can copy it to the appropriate subfolder in your Root Level Library.
Sorry I can't give you step by step instructions in Mavericks, as I did not go past Lion.
Good luck.
Of course, if your camera is not supported by ACR 5.7, then you have another (solvable) problem. It will just entail using the latest, free, stand-alone DNG Converter (currently 8.3) in order to convert to raw DNG files each batch of CR2 files you want to open
Message was edited by: station_two

Encore CS5 freezes on "initiating transcoding" during startup

At the moment I am a very frustrated Encore CS5 user. Help.
I cannot get Encore to open. The program will start and when it gets to "initiating transcoding" it will become non responsive and the only way to stop it is to turn the power off on the computer.
I previously ran CS4 for at least a year on the same computer with no issues. I upgraded to CS5 in early september and was able to successfully burn at least 2 projects. All other CS5 components work fine EXCEPT Encore. This latest behavior seems to have started about two weeks ago.
I've done the following
1- an earlier post suggested upgrading a roxio driver. Did that - no change.
2-I've followed most of the simpler suggestions on the "Troubleshoot system errors and freezes | Adobe software on Windows (cpsid_82252) - including trying to wipe preferences (couldn't figure out how to do that on Encore - since it won't open!), creating a new administrative profile and updating every driver I could think of. I did not yet try the more involved strategies such as selective startup.
3-I completely uninstalled CS4, Reinstalled CS5 and updated. Encore opened once and will not open again.
Oh and I also called Adobe support - waited on hold for over an hour to speak to someone on a very lousy, almost inaudible connection only to be referred to the same document I'd already read on my own. I was told I could pay for support (which seems ludicrous given that the program won't even open and is brand new!) and was even willing to do that, but the support tech seemed to imply I should try uninstalling cs4 first.
So now I'm back at square one. Any suggestions would be greatly appreciated.
My computer is an HP
windows 7
pentium core i7 cpu 902 @ 2.67 2.67
9 gb ram
64 bit
with two 500gb drives and an external raid Terra.

You can try one more thing.
Just enable your drive
try with other software to burn a small file(nero or any other software)
if it works, Install the roxio drivers from
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=
Reboot your system and try to launch encore.
Thanks,
Pankaj Gauba

Project damaged by updates

I have a problem. I recently uninstalled Pro CS4, reinstalled it, downloaded the latest updates. Now a project in the timeline is damaged. About half of the clips in the timeline now start and stop at the wrong point, their in/out points have been changed by a random amount, though all the clips are the correct length and the transitions all occur at the right points. I have two harddrives with the clips distributed between both, many are duplicated in both HDs. When I first tried to open the project after updating, no picture appeared in the monitor, it said Media Off Line. I managed to find the clips by looking in various places, but as I said half the clips now start and stop at the wrong frame. These faults are the same in all saved versions of the project, and also in the auto-saved versions. To repair all these faults would be a helluva job, especialy because some of the clips I chopped up into many small pieces, removing a frame here and there, changing the speed of some pieces, to smooth out jerky pan shots.
What has happened? and is there any way I can restore the clips to their correct start/stop points?
I didn't rename any of the clips or alter them in any way, except to use a few of them in another project (which is undamaged)
Has anyone any ideas?

Charles,
Not directly related to the OP's problem and not even applicable to PrPro, but in my decades with PS, I never had to "trash my Prefs," and felt pretty good about this. One day, while working on a rather large graphic, Java started to download an update. I had missed shutting this function down - my bad. Halfway through, it killed PS, destroyed my image file (luckily a Copy with few edits done). I had not touched the machine from the moment that Java started doing its thing. I watched in horror, as PS crashed. This had never happened in all those years. I restarted PS when Java was done and it was hosed! Trashing the Prefs fixed it, but that image (on the HDD) was also hosed. Guess whose auto update got "fixed" instantly. Unrelated coincidence? I do not know.
Going back, I was installing an NLE update (not Adobe), and Logitech's Set-Point started an update. I'd missed shutting that one off too. Not only did my installation get whacked, but XP-Pro was butchered, my LAN was disabled, System Restore would not work. Norton Ghost could not save my bacon. Nothing worked! Set-Point is history. My wireless mouse works fine without it. It took a low-level format and complete reinstall to get me up and running. This was on a brand new workstation with minimal apps installed yet.
Do these have anything to do with the OP's issue? Probably do not. Do they have anything to do with my shutting down all auto updates? Absolutely.
Hunt

CS4 reinstall

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