CS4 Web Premium Upgrade-Lost CS3 CD

I've contacted Adobe and replacement CDs are no longer available for Web Premium 3. I had to replace my computer's hard drive and need the software...if I purchase an upgrade to CS 4 does it look for the previous version to be loaded on the computer or do I simply need the serial key?
What are my options? Thanks...

I lost my disk 1, application disk, to Adobe CS3.3 Web Premuim (standard version) &
was wondering if anyone found a solution... currently on hold with customer support!

Similar Messages

CS4 Web Premium Upgrade Price Seems Unfair

We own CS2, Macromedia Studio 8 and we have the CS3 Web Premium. The upgrade price to CS4 Web Premium is $599. This is the same price for someone upgrading from Studio 8 or CS2 Premium. What about the people who have bought each upgrade (not counting CS3.3) This upgrade price seems way to high. Just my two cents.

Are you complaining that it is too high, or that there should be different tiers of upgrades?
Adobe's policy has always been that you can upgrade from any of the last three versions. It is my understanding that this will be changing soon, and people who have upgraded more recently DO get a lower price. I believe the price to go from CS2 to CS4 will be $799 sometime next year. Since this is a new policy, they are giving people a few months to buy under the old policy.
If anything, this is the fairest thing I've ever seen a corporation do. They are making a policy more fair, while still not hurting the people who didn't know the change was coming.
That said, I do agree $599 is a bit steep for someone who just upgraded recently, especially for the Web package. The upgrade to CS3 Production Premium was $799, where the CS4 upgrade is $599...that seems fair to me (though they dropped Ultra from the package.) However, the CS3 Web Premium upgrade was $599 (or was it $499?) It does seem out of wack price-wise. The fact that Design Premium now includes Fireworks makes the Web Premium price even less attractive.
In your particular situation, it sounds to me like you have FULL licenses for CS2 AND Studio 8, and then an upgrade to CS3 Web. Basically, you have at least one license you aren't using (unless you're using it on another computer.) My advice would be to sell your CS2 or Studio 8 license, whichever is worth more these days. When I upgraded to CS3 Web Premium, I owned both Studio MX 2004 AND CS2 Premium licenses. I sold the CS2 license, and it almost paid for my Studio MX to CS3 Web upgrade.

Upgrading from CS3 Web Standard to CS4 Web Premium problems

So I got my CS4 Web Premium upgrade box in the mail yesterday. I'll be starting a big project in about a week or so and figured I'd do the install and familiarize myself with the enhancements and play with PS, as it has been a while. Anyway, I drop the first of the install disks into my XP Pro SP3 laptop and off I go. I enter the serial number for the CS4 which checks good. Hit next at which point it looks for a previous install of a CS product and does not find one. No problem, I think to myself, as there is a space to enter the previous version's serial number. Enter the serial for the previous version (CS3 Web Standard) which results in a no go in resolving the number. The tool suggests I go back and install the trial version and then deal with the issue with Adobe support. Has anyone else experienced this issue and if so could you please share your experiences and/or resolution path?

I did my homework on this one and purchased the "Upgrade from Creative Suite 3.x" offering. The CS3 works like a champ. When I attempt to do the install of CS4 I get the error message when I enter the CS3 serial number. Any thoughts, guidance or suggestions are welcomed. I'm resistant to going the trial version route for fear that I'll not get resolution in time and have my project impacted. I can probably get by with Fireworks, but PS is preferred and the driving reason for the upgrade. Thanks!

CS3 Web Premium to CS4 Web Premium student upgrade

Hello,
I recently (yesterday) upgraded from CS3 web premium to CS4 web premium. I deactivated and uninstalled the CS3 first. I am now trying to open my files from the server in Dreamweaver with no luck.
What is happening is,it goes through the download process and when done all it shows is a blank HTML page with nothing on it. It is a little frustrating to say the least. Have I done something wrong? I would have thought the upgrade would be seamless.
Thanks for any and all help.

Try using a free FTP program like FileZilla ( http://filezilla-project.org/ ) and see if you can get the files from your server that way. Then once on your hard drive create the site using Dreamweaver and begin editing that way. If the files download from an external client with nothing in them you may have to restore a back up of your site.

Can I upgrade to CS6 web Premium from CS4 Web Premium at the upgrade price?

I purchased CS4 Web Premium and it was sold as an upgrade. At the time I hade CS2 and Photoshop CS3/Deamweaver CS3/ and Fireworks CS3. I did have to contact Adobe support to activate my upgrade as the product mix was incompatable with the CS4 upgrade serial number. It was no problem and Adobe activated the entire suite. I have been purchasing Adobe products since 2006 and did not think I needed to upgrade every cycle to be ellagible for the upgrade pricing. As well, purchasing every upgrade would be nearly as expenxsive as full price anyway. More important, the upgrades (CS5) are not always substantial and give marginal benefit for the money.
Leslie Philipp

Obviously Adobe is moving away from the amateur and hobby market.
You have it all wrong. CS products never were aimed at hobbyists in the first place. Any such use was accidental. Everything beyond that is irrelevant - many people spend much more money on other "hobbies" be it their car, sports, travel or whatever. anmd you'lll even find many people who buy much more expensiove software than Adobe tools just for their sparetime pleasure...
Mylenium

Web Premium Upgrade CS4 to CS5 - no need to re-install Acrobat Pro?

Just received Web Premium Upgrade package today. Currently have CS3 Web Standard. and CS4 Web Premium installed so will be removing CS3 Standard before attempting CS5 upgrade. My question concerns Acrobat Pro 9, perhaps obviously given the forum I'm posting in! :-) Would I be correct in assuming that given I have an up-to-date version of Acrobat Pro 9 installed as part of CS4 I can ignore the CS5 Acrobat installation? That's based on an associated assumption that the upgrade package is intended to also cover upgrades from CS4 Standard and other suites that did not include Acrobat Pro.

Apologies; answered my own question! From the CS5 installation instructions (online, not provided with installation package) "If you already have Acrobat 9 Pro installed, either as part of a suite or as a standalone application, you do not need to reinstall it." From http://kb2.adobe.com/cps/825/cpsid_82596.html

How to upgrade multiple CS4 WEB Premium to multiple Creative Cloud using the same Adobe account?

Hi all!
Sorry for my english speaking...
On my company Adobe Account I registred three Adobe CS4 Web Premium, that I use in my company on three different PC's.
Now I would to upgrade my three Adobe CS4 Web Premium buying three Creative Cloud subscriptions with the special discount that I find on https://creativecloud-specialoffer.adobe.com/special-offer/?loc=en_US .
So I registred three orders of Creative Cound subscriptions on my Adobe Account, but today I got a e-mail from Adobe that says that Adobe refuses two of my orders because only one Creative Cloud subscription is admissible for each Adobe Account that has at least one Adobe product serial number registred.
How can I solve this issue? Must I split my three Adobe CS4 Web Premium on three different Adobe IDs? Can I do it?
Many thanks,
Walter

Hi Carol,
many many thanks for your quick reply!
In other words I must pay a 61$/mo subscription instead the 36$/mo subscriptions for 2 of 3 users, isnt it?
But in this way I will spend about 600$ more for the first year.
I always buyed genuine Adobe products, it is demralizing to spend 600$ only because a multiple-subscription restriction fot those that registred all the products per Adobe ID...
Other solutions?
Walter

Error 150:30 CS4 Web premium - Yosemite upgrade

I'm trying to recover from a Yosemite upgrade failure on my MacBook Pro. I used the Migration Assistant app to restore my Applications folder. When I launch any product from the suite, I get Error 150:30. I can't use the installer disk for CS4 Web Premium. I've attempted downloading it from the support site several times and it always fails. When I attempt to relaunch download in Safari, I get a message that I don't have permission to download the CS4 Web Premium installer.

Michael,
Thanks for the reply. I'm not running Yosemite. I'm still running Mavericks 10.9.5. CS4 worked fine in it. I'll try the cleaner and attempt another download.
Aaron
UPDATE: CS4 Installer doesn't work on Mavericks, although the apps were running before the failed Yosemite update. I've downloaded the installer but it doesn't launch. It behaves like a folder, showing the installer contents. Here is a screen shot.
UPDATE 2: The support reply was NOT helpful and didn't solve my problem. I'm not running Yosemite, if this post was read correctly.
I've downloaded CS4 Web Premium several times and it still doesn't work on 10.9.5.

I am running CS4 Web Premium on Windows XP. Can I uninstall and reinstall on my new PC running WIndows 7? Is there an upgrade path?

I am running CS4 Web Premium on Windows XP. Can I uninstall and reinstall on my new PC running WIndows 7? Is there an upgrade path?

yes, you can uninstall (but deactivate first, help>deactivate) and yes, you can reinstall on another computer.
and yes, you can upgrade to cc, Creative Cloud pricing and membership plans | Adobe Creative Cloud

Flash will not install from CS4 Web Premium on XP

I installed CS4 Web Premium a while back and, since I do not do a lot of Flash development, I didn't realize right off that Flash CS4 did not install. However, I just tried to go back and install it from the DVD and it shows in the list but the box in front of it is uncheckable. The heading at the top says to check the boxes to install or reinstall the applications. Other programs such as Dreamweaver, Contribute, Acrobat, Illustrator, Photoshop, etc. can be checked but the box in front of Flash (and Soundbooth, etc.) are unresponsive. I do still have CS3 Web Premium on this machine which has Flash CS3 Professional and Flash CS3 Video Encoder as well as also still having Studio 8 and CS 2 with Flash 8 and Flash 8 Video encoder and InDesign CS2 & CS3, Visual Communicator, VlogIt, etc.. Do I need to remove any of those first? This machine is about 3 years old (Dell Optiplex GX620) running Win XP. I'm about to upgrade to a new machine in about a month that will be running Windows 7. So I will be doing a clean install of CS4 Web Premium then. But it would be nice to fix this so I can work on some Flash files before then. Any help would be appreciated. Thanks.

Hi, I'm assuming you are using the Manual Install. Did you already Uninstall any current Flash Player version?
If not, download and SAVE to your Desktop the Uninstaller:
http://kb2.adobe.com/cps/141/tn_14157.html
Then download and SAVE to your Desktop the Installer:
http://www.adobe.com/products/flashplayer/fp_distribution3.html
Use the EXE Installer for Windows and Internet Explorer. Use the EXE Installer for the plugin based browsers
Then use the Administrator Account and CLOSE all browser Windows. Disable any instant messenger service from the system tray.
Run the Uninstaller and reboot(restart) your computer.
Then Run the Installer and reboot.
That message appears because the IE browser window is open.
Thanks,
eidnolb

No Acrobat Pro 9 in CS4 Web Premium?

I purchased an upgrade from Studio 8 to CS4 Web Premium via the Adobe Store and downloaded all of the files listed on the download page. When I was done running all of the install programs, which included some add-on fonts and other stuff, I could not find Acrobat Pro 9. After reviewing all of the documentation and searching the KB and forums, I initiated a chat but the agent claimed that he couldn't access those records and told me to call the 800 number. I called but after listening to crummy music for 15 minutes, I hung up. Next, I submitted a Customer Service ticket. The ticket has sat there for 3 days with no response. I've posted a comment each day voicing my frustration, to no avail. Not getting any help, I downloaded Acrobat Pro 9 Pro Trial Edition and installed it, only to find out that my serial number didn't work on that installation of Acrobat Pro. Today I called the 800 number again and got through to a human. Maybe it was a language barrier but I had to repeat everything 3 times and then she would tell me to do something that I just told her I had already done. Finally I was transferred to someone I could understand and who could understand me. I also learned that no Acrobat Pro 9 install except the one with the suite would work so I removed Acrobat 9 Pro Trial Edition. Finally, after many questions and checking everything we could think of, he suggested trying the installer again to see if Acrobat 9 Pro was listed as one of the programs in the suite but just didn't get installed. I found no Acrobat 9 Pro on the list of available software listed on the installer screen. I have updated that second ticket which was started by the final person I spoke to and I sit here waiting. I want my software and want someone to tell me how to obtain the product I paid for! With so many companies finally taking an interest in customer service and support, Adobe sure doesn't seem to be following that trend. This is one of the worst support experiences that I have had for a long time. Granted, I only interact with support systems occasionally but even so... I love the note saying the "We would love to hear from you" but the only method to contact them is by phone. How many people are going to wait for such a long time just to tell someone that they provide poor customer service?

Why don't you call support again and ask if you can have a copy of the discs with your serial number? I don't know if there is a small fee but I prefer to have discs than a download. Then you can try reinstalling.

Install CS4 web premium on a new computer without "old product/serial number" that I need to validate this copy?

I am trying to install CS4 web premium on a new computer and have the serial number/date of purchase for this product, but at the start of installation it wants an old product previously installed and what that serial number is. There's a chance it's on some old computer in a box, but I haven't seen / used a product besides CS4 in years (purchased in 2011) and don't know how I can put it on this new computer & get back to using it without knowing this mystery serial number? Thanks for your help & suggestions

It appears you purchased an upgrade version of CS4 and if so you are required to prove that you qualify for using it. This means you need to identify the old version and its serial number - no way around that. You will need to find that mystery version information. If you check your Adobe account online you might find it.

CS4 Web Premium Installation "Installer Database Corrupt. Contact Adobe Customer Service."

I need help.
I just purchased a HP Envy 23 running Windows 8. It came with Adobe Premiere and Elements 11 already installed.
I own Lightroom 3, which I installed very quickly and easily.
I own CS4 Web Premium with the serial number at hand. I insert the disk 1 to install and the error message appears: "Installer Database Corrupt. Contact Adobe Customer Service." After serveral attempts, I resort to researching on this forum.
In the forum, found here: http://forums.adobe.com/thread/1238032 I was asked to go the linked website and download and specifically follow the instructions to install CS4 from the internet. I did what I was told as closely as possible.
I received the same error message: "Installer Database Corrupt."
I asked if I needed to uninstall Elements 11 before trying to install CS4 but haven't received a response. Actually, now Adobe won't let me sign on with my password and when I request for a new one it doesn't send me a confirmation email so I have resorted to making a new username.
I called Adobe about the issue with the error and was directed back here to the forum because they do not have phone service support for CS2, CS3, CS4, or CS5 because it is "old" technology. I am loosing lots of work time because I can't seem to get a quick response to my questions here on the forum.
I found another forum saying that I need to rename the file "caps.db." to "xcaps.db" and it will install just fine. I did what it said, looking for any and every folder in both premiere and elements to rename anything that began with "caps" After doing so, I still got the error message.
What I need to know is:
1. How can I install CS4 Web Premium either by disk or internet without getting an error.
2. Must I totally uninstall Elements and Premiere to get CS4 installed? I really don't want to do that since I paid for them with the purchase of my computer.
I'd really like some answers. Thanks.

You're going to need to be more specific about what I am supposed to do because I'm very unfamiliar with computer lingo. I don't know what an OEM is and I am unsure about these backup disks you are referring to. The expertise on this forum is the only lifeline I have to fixing this Adobe issue so I really want to try my best here to get things resolved. I've not heard of deleting caps.db and haven't heard of anything to do with medai.db files before. I'm supposed to delete these instead of renaming caps?

CS4 Web Premium & Snow Leopard?

I'm a brand new mac user and just ordered CS4 Web Premium to learn web & graphic design. I currently have OS X 10.5.8 on my late-2008 MacBook Pro, and was wondering if I should install the upgrade to Snow Leopard before or after I install CS4 WP, on not upgrade to SL at all? I've read mixed reviews on different sites about compatibility issues. I'm in no rush to upgrade to SL, unless somebody here suggests that it's a good idea to do so.

In case anybody else stumbles across this thread like I did. I did eventually solve the problem. The tech support guy at Adobe was useless, even though I told him that I had re-installed twice and once re-installed Snow Leopard, he had me run the Adobe Cleaning Utility thing. Two hours of re-installing (for the third time) and another 700MB of updates (from my precious download quota) and I was exactly back to where I started.
Then when the updates for Version Cue and Adobe Drive failed to work it got me to thinking. Looking at the box it states that Java is needed for Version Cue Server. That being a unique requirement and the update for that particular program failing, sent me on the search. I eventually found the directory containing Version Cue Server and moved it. I next planned to restart but I didn't have to---the instant I moved the directory my CPU usage plummeted from 60% to 1%.
I've been working on this for days and all I had to do was issue the command.
mv /Library/Application\ Support/Adobe/Adobe\ Version\ Cue\ CS4/Server ~/Disabled
*sigh*
David.

CS4 Web premium prices

I have moved this from the newgrounds forums since no one
knew what I was talking about. Sorry if this is in the wrong fourm,
there was no general/ Web premium forum, just individual product
forums.
I want CS4 Web Premium for christmas, and I am allowed
£200 (I will pay the rest myself) I currently have studio 8
educational version. (the one with flash, drewmweaver, fireworks,
and contribute) So I wanted an upgrade. I looked at the upgrade
options and noticed that since I have studio 8 I can upgrade to web
premium CS4 for $599, but I don't know if I could do this since its
the educational version and I want the full version. Also, I
noticed (I live in the UK by the way) That from the US store its
$599 which is £372 (it was £350 last time I checked, but
never mind that) and from the UK store it is about £540, so I
was wondering why this is and if I could order it from the US and
get it shipped over. So basically, I want to know what the cheapest
way of getting an upgrade from Macromedia Studio 8 Education
Version to Adobe CS4 Web Premium, and weather I could get it from
the us for cheaper and have it shipped or not. This whole lot has
got me really confused.

It is not true that you can't use the US version in the UK.
Your computer will not explode. Alarms will not sound.
I live outside the USA and can confirm that Adobe's prices
are ridiculous and unjustifiable to overseas customers. They can't
even use shipping costs as an excuse (as my local Adobe distributor
does), since even the download versions are overpriced outside the
USA.
Adobe will not ship outside the USA, and neither will some
retailers like Amazon. But if you do a Google Shopping search you
will find several legitimate, official online retailers who will
sell you the software at US discounted prices and ship overseas. I
always do it this way, and it saves me hundreds of dollars. The
only disadvantage is that Adobe in the UK will not give you phone
support if you have a USA serial number.
As to whether an upgrade using a US serial number will fail
if the older version is a UK serial number, this is not an issue.
If it doesn't work, then you get on the phone to (local UK) Adobe
technical support and they should help you with an authorization
code to get the upgrade to work.
Happened to me with CS2. I called Adobe support. They never
once questioned which country I bought the programs in. And why
should they care? How do they know whether I bought the program
while on holiday in the USA, or whether I moved overseas and
brought my computer with me?
I'm hoping for Adobe to wise up and join other major software
vendors; Sony comes to mind: I use Acid Pro to produce soundtracks
for my Flash movies. I order directly from Sony USA (Acid Pro is
made in the US, not Japan), and the price is the same no matter
where in the world you are. They charge extra for shipping, that's
all (only US$20).
Meanwhile, buy from a legitimate online vendor (NOT eBay
vendors; most of those are bootlegs). There is nothing remotely
illegal about it.

CS4 Web Premium Upgrade-Lost CS3 CD

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