CS4 will not install on Mac OS 10.8.2, AIR Error Message HELP!
Brand new Macbook Pro.
I pop in my CS4 and I get the error message about installing AIR.
I install AIR with no issue.
Open Set up for CS4, the installer runs for a hot minute then I get this error message:
"This application requires a version of adobe air which is no longer supported. Please contact the application author for an updated version".
Looked around on the forums and I couldnt really pinpoint this issue, if i missed a solution please link me!
This is driving me crazy!
thanks so much!
kaelea
here ya go!
Nov 10 14:19:19 Kaeleas-MacBook-Pro kernel[0]: HFS: Vol: Adobe AIR Very Low Disk: freeblks: 0, dangerlimit: 323
Nov 10 14:22:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Runtime Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86
Nov 10 14:22:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Commandline is: -psn_0_2790057
Nov 10 14:22:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
Nov 10 14:25:16 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Relaunching with elevation
Nov 10 14:25:16 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local com.apple.SecurityServer[16]: Succeeded authorizing right 'system.privilege.admin' by client '/Volumes/Adobe AIR/Adobe AIR Installer.app' [2133] for authorization created by '/Volumes/Adobe AIR/Adobe AIR Installer.app' [2133] (13,0)
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local coreservicesd[71]: Application App:"Adobe AIR Installer" [ 0x0/0x2a92a9] @ 0x0x7fcd39b6b0e0 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0x2b22b2:) ), so denying.
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local WindowServer[79]: [cps/setfront] Failed setting the front application to Adobe AIR Installer, psn 0x0-0x2a92a9, securitySessionID=0x186a4, err=-13066
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local com.apple.SecurityServer[16]: Succeeded authorizing right 'system.privilege.admin' by client '/usr/libexec/security_authtrampoline' [2148] for authorization created by '/Volumes/Adobe AIR/Adobe AIR Installer.app' [2133] (3,0)
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local authexec[2148]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Runtime Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Commandline is: -ei
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP kaeleasim "/Users/kaeleasim/Library/Application Support/Adobe"
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/kaeleasim/Library/Application Support/Adobe"
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP kaeleasim "/Users/kaeleasim/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"
Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Starting silent runtime install. Installing runtime version 3.5.0.600
Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Library/Frameworks/Adobe AIR.framework"
Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Subprocess chown succeeded
Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Application Installer.app"
Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Subprocess chown succeeded
Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Uninstaller.app"
Nov 10 14:25:36 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Subprocess chown succeeded
Nov 10 14:25:36 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Runtime Installer end with exit code 0
Nov 10 14:25:36 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Elevated install completed
Nov 10 14:26:13 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Launching subprocess with commandline /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater -installupdatecheck
Nov 10 14:26:13 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Runtime Installer end with exit code 0
Nov 10 14:26:14 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Runtime Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86
Nov 10 14:26:14 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Commandline is: -installupdatecheck
Nov 10 14:26:14 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Performing pingback request
Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Pingback request completed with HTTP status 200
Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Starting runtime background update check
Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Begin Background update download from http://airdownload.adobe.com/air/3/background/macos/x86/patch/3.5.0.600/update
Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Unpackaging http://airdownload.adobe.com/air/3/background/macos/x86/patch/3.5.0.600/update to /Users/kaeleasim/Library/Application Support/Adobe/AIR/Updater/Background
Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Runtime update not available
Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Unpackaging cancelled
Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Runtime Installer end with exit code 0
Nov 12 01:57:48 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[870]: Application Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86
Nov 12 01:57:48 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[870]: Commandline is: -playerVersion=11,4,402,287 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.29339148150756955 onApplicationVersion
Nov 12 01:57:48 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[870]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
Nov 12 01:57:48 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[870]: Application Installer end with exit code 0
Nov 12 02:00:31 Kaeleas-MacBook-Pro.local Install Adobe Download Assistant[893]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
Nov 12 02:00:31 Kaeleas-MacBook-Pro.local Install Adobe Download Assistant[893]: Launching subprocess with commandline "AIR Application Installer" /Volumes/Install Adobe Download Assistant.app/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant
Nov 12 02:00:31 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Application Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86
Nov 12 02:00:31 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Commandline is: "/Volumes/Install Adobe Download Assistant.app/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant"
Nov 12 02:00:31 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
Nov 12 02:00:32 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Validating app in folder /Volumes/Install Adobe Download Assistant.app/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant/Contents/Resources
Nov 12 02:00:34 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Application signature verified
Nov 12 02:00:34 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Unpackaging/validation complete
Nov 12 02:00:34 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
Nov 12 02:00:38 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Starting app installation to /Applications. Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2.4 using the source file at file:///Volumes/Install%20Adobe%20Download%20Assistant.app/Install%20Adobe%20Download%20A ssistant.app/Contents/Resources/Adobe%20Download%20Assistant
Nov 12 02:00:38 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Launching subprocess with commandline /Applications/Adobe Download Assistant.app
Nov 12 02:00:38 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Application Installer end with exit code 0
Nov 12 12:41:17 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.8.2 x86
Nov 12 12:41:17 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Commandline is: -silent -eulaAccepted AdobeHelp.air
Nov 12 12:41:17 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
Nov 12 12:41:17 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Invoking Application Installer for combined install
Nov 12 12:41:17 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Launching subprocess with commandline /Volumes/Adobe Illustrator CS6/Adobe Illustrator CS6/payloads/AdobeHelp/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/Volumes/Adobe Illustrator CS6/Adobe Illustrator CS6/payloads/AdobeHelp/Adobe AIR Installer.app/Contents/Frameworks" -silent -withRuntime -url -eulaAccepted file:///Volumes/Adobe%20Illustrator%20CS6/Adobe%20Illustrator%20CS6/payloads/AdobeHelp/Ad obeHelp.air
Nov 12 12:41:19 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Application Installer begin with version 3.1.0.4880 on Mac OS 10.8.2 x86
Nov 12 12:41:19 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Commandline is: -runtime "/Volumes/Adobe Illustrator CS6/Adobe Illustrator CS6/payloads/AdobeHelp/Adobe AIR Installer.app/Contents/Frameworks" -silent -withRuntime -url -eulaAccepted file:///Volumes/Adobe%20Illustrator%20CS6/Adobe%20Illustrator%20CS6/payloads/AdobeHelp/Ad obeHelp.air
Nov 12 12:41:19 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
Nov 12 12:41:20 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Unpackaging file:///Volumes/Adobe%20Illustrator%20CS6/Adobe%20Illustrator%20CS6/payloads/AdobeHelp/Ad obeHelp.air to /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FlashTmp.YT0mvD
Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Application signature verified
Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Unpackaging/validation complete
Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Converting unpackaged application to a native installation package in /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FlashTmp.GBYsKV
Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Native installation package creation succeeded
Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Starting silent app installation to /Applications/Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 4.0.244 using the source file at file:///Volumes/Adobe%20Illustrator%20CS6/Adobe%20Illustrator%20CS6/payloads/AdobeHelp/Ad obeHelp.air
Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Adobe/Adobe Help.app"
Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Subprocess chown succeeded
Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Launching subprocess with commandline /bin/chmod -R ugo+rx "/Applications/Adobe/Adobe Help.app"
Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Subprocess chmod succeeded
Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Application Installer end with exit code 0
Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Subprocess app installer succeeded
Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Runtime Installer end with exit code 0
Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Application Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86
Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Commandline is: -updateUserState
Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Application Installer end with exit code 0
Nov 12 13:28:10 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2437]: Runtime Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86
Nov 12 13:28:10 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2437]: Commandline is: -psn_0_1642897
Nov 12 13:28:10 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2437]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework
Nov 12 13:28:16 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2437]: Runtime Installer end with exit code 6
Nov 12 13:28:16 Kaeleas-MacBook-Pro com.apple.launchd.peruser.501[134] ([0x0-0x191191].com.adobe.air.Installer[2437]): Exited with code: 6
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Thank you, CF. I can't find my original post re this problem, but the "clean install" finally worked.Thank you so much and everyone else who chimed it. This is the way to go. However, I had to do it 4 times before it finally worked. So my advice is print out the instructions and folow them to the letter. Don't be discouraged if they don't work immediately. Go through the whole thing again and again if you need to. It WILL work.
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