CS4 Won't Launch- Red X of Death!

I was using my CS4 this morning. For unrelated reason, I needed to restart my computer. I
closed PS CS4, and tried to turn off the machine. Windows would not shut down
(I had an issue with another program and multiple processes were
lingering from it), so I hit the power button on the
box to force a shut-down.
When Windows restarted, I tried to relaunch CS4. After the initial splash screen came on, the following error message appeared (next to a scary looking red-silhouetted X): "Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable." No PS, no nothin'!
I have tried the usual stuff: Uninstalling and re-installing the software. I tried the tech guys and was told it was because of me NOT selecting English(US) during the install. That doesn't make much sense because I wasn't installing it in the first place and one minute it was working the the nex it was not. Nonetheless, I tried uninstalling AGAIN, and reinstalled watching the language option VERY carefully. It did not give me a language option, but I noticed it was installing English(US) anyway. In fact, during the install I saw the installer specifically name the English(US) as the language being installed.
Anyway, I still have the exact same error message. I was supposed to be preparing a big presentaion today... that is a day lost. For some reason the phone support is incredibly SLOW today. I have been on hold now for an hour, with only Muzack to keep me company.
Are there any humans out there???
System Info:
Windows Vista (native) Home Premium
HP A6400f
Intel Dual CPU 2.20GHz
3 GB RAM
32-bit
--Cactus

YOU ARE A GENIUS!
Resetting the Preferences did the trick. I wish I had tried this forum HOURS ago!
Actually, I wish the first tech guy I talked to early this afternoon knew what you did. Jeez!! What a waste of an afternoon.
Thanks SO MUCH!!!!!!!
--Bob

Similar Messages

CS4 won't launch - what a joke!

Great - Apple send out OSX 10.6.3 & then the CS4 suite edition won't launch!
Adobe promote the product with statements like:
Are Creative Suite 4 products and components compatible with Mac OS X Snow Leopard (v10.6)?
Yes. Working closely with Apple, Adobe has tested the Creative Suite 4 products and components and determined they are compatible with Mac OS X Snow Leopard, the latest version of Apple's operating system.
Spending close to 120 minutes on the phone to an offshore service centre (Adobe' support) & you get disconnected from their end & an email:
We had a interaction regarding your issue that you could not lauch Design Premium CS4. Unfortunatly (sic) the call got disconnected. Here are the solutions for your issue Solution 1: Revert to Mac OS 10.6.2 or earlier
So, Adobe are telling me that the Design Premium CS4 editition of their software is not compatible with OSX10.6.3
That is just not good enough & I will be asking for a refund!
Craig

What kind of a nut would completely fail to realise that it was Craig Keeler-Milne, and not myself, who has the problem with CS4 not launching?
What kind of a nut would completely fail to realise that all Craig Keeler-Milne really wanted to do was vent a little in a forum where there's at least a remote possibility someone from Adobe may read it - and NOT to suffer the sanctimonious condescension of pious meddlers such as yourself?
What kind of a nut would completely fail to realise that BOTH Apple and Adobe are responsible for compatibility, but that more and more these days, Adobe couldn't care less when it comes to Macs - so Craig Keeler-Milne has every right to be fed up?
What kind of a nut would completely fail to realise that all your drivel provided was smug self-gratification, and THAT'S what I objected to? Clearly I was simply defending Craig Keeler-Milne's right to have his say.
Were my posts not clear enough? Did they confuse you? Perhaps you could benefit from some remedial reading and comprehension lessons? Perhaps I could post a few links for you, then snidely explain their obvious purpose? Not that I'm being sanctimoniously condescending or anything - no, of course not. Perhaps if you tried really hard to "raise your level of intelligence" then maybe, just maybe, you'd get it.
Pathetic.

Photoshop CS4 won't launch

I'm getting this error message "Could not open scratch file because the disk is not available."
The disk is mounted and on the desktop. All I did was go into photoshop CS4 and add another scratch area which is one of the Hard drives mounted on the desk top. I'm running the latest Leopard 10.5.7 my Mac is Dual-Core Intel with 9GB ram, The Hard drive I have Photoshop on is a new 1TB Seagate and a similar one using for the other scratch disk. I had just installed this new HD formatted it OK and Carbon copy cloned every thing from my back Up. I was running Photoshop for a while then I realized I wanted to add another scratch disk area (or disk). I quit Photoshop after I made the change and tryed to open it when I got the error.

James Bechdel wrote:
OK I selected the photoshop app's icon in the finder and did a cmd I or get
info but there was no "ignore ownership" I know what your talking about but
it wasn't there.
Oy!
Why the heck did you do that, James?
I said highlight the icon of the bloody HARD DRIVE you want to designate as a scratch drive; not the darned Photoshop application icon!
CHECK the "Ignore ownership on this volume" box.
James Bechdel wrote:
…why I have Photoshop on another internal HD. Is one of myHD's is for when I do Video editing and I may need Photoshop.
So what??? If you want to do editing on another drive you can still launch the one and only copy that will work on your bloody machine, namely the one installed and activated on your startup drive.
Any other copies of Photoshop you have installed on different drives attached to your computer WILL NOT BE ACTIVATED, they won't even launch, they won't work at all! However, they will confuse the hell out of the working copy of Photoshop.
When you edit video you can just boot off the same startup drive. Who led you on that totally screwed path? Had you ever used a Mac before? You have to learn Mac 101.
You desperately need to get this book [CLICK HERE] and study it carefully.

Media Encoder CS4 won't launch

Hello,
I am trying to use Media Encoder CS4 but it will not launch. It seems to get hung up on "ImporterQT.bundle".
I am on a Mac G5 Dual 2.5 GHz Power PC running OSX 10.5.7
Please help! I'm on a really tight deadline.
Thanks!

ImporterQT.bundle may be missing or corrupt
uninstall Media Encoder using the package in \Applications\Utilities\Adobe Installers
then reinstall.

Photoshop CS4 won't launch {error: quit unexpectedly} on 10.5.8. Reinstall doesn't fix.

suggestions are more than welcome! thank you in advance.

James Bechdel wrote:
OK I selected the photoshop app's icon in the finder and did a cmd I or get
info but there was no "ignore ownership" I know what your talking about but
it wasn't there.
Oy!
Why the heck did you do that, James?
I said highlight the icon of the bloody HARD DRIVE you want to designate as a scratch drive; not the darned Photoshop application icon!
CHECK the "Ignore ownership on this volume" box.
James Bechdel wrote:
…why I have Photoshop on another internal HD. Is one of myHD's is for when I do Video editing and I may need Photoshop.
So what??? If you want to do editing on another drive you can still launch the one and only copy that will work on your bloody machine, namely the one installed and activated on your startup drive.
Any other copies of Photoshop you have installed on different drives attached to your computer WILL NOT BE ACTIVATED, they won't even launch, they won't work at all! However, they will confuse the hell out of the working copy of Photoshop.
When you edit video you can just boot off the same startup drive. Who led you on that totally screwed path? Had you ever used a Mac before? You have to learn Mac 101.
You desperately need to get this book [CLICK HERE] and study it carefully.

Fireworks CS4 Won't Launch in Mac OS 10.6.7

Hello,
I have had CS4 for 2 years almost and recently Fireworks won't open. When I click on the icon, I get this error message (below). I have updated by my Mac OS and Adobe updates with no success. I thought about uninstalling and reinstalling Fireworks, but it says I would need to deactivate my serial number from within Fireworks. Since I can't open Fireworks, I can't deactivate it - so presumably I wouldn't be able to reinstall it.
All my other Adobe products are working fine - it's just this one.
Any suggestions? I'm not a graphic designer, so if you're able to assist, pretend you're explaining to an 8 year-old! :-)
Thank you kindly.
~Ben~
Process:         Adobe Fireworks CS4 [307]
Path:            /Applications/Adobe Fireworks CS4/Adobe Fireworks CS4.app/Contents/MacOS/Adobe Fireworks CS4
Identifier:      com.macromedia.fireworks
Version:         ??? (???)
Code Type:       X86 (Native)
Parent Process: launchd [110]
Date/Time:       2011-04-22 22:49:22.228 -0400
OS Version:      Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report:          34494 sec
Crashes Since Last Report:           2
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      BC97E414-33E1-4359-8E55-3107A9B0E1E6
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
Referenced from: /Applications/Adobe Fireworks CS4/Adobe Fireworks CS4.app/Contents/MacOS/Adobe Fireworks CS4
Reason: image not found
Binary Images:
0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld

Thank you. I thought I would start here. I'll repost!
Cheers,
~Ben~

Acrobat CS4 won't launch because of Air error

When I try to launch Acrobat CS4 on a Windows XP computer a window pops up saying Adobe AIR needs to update first, so I let it update but when it finishes the process I get an error message saying "This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance." I have tried uninstalling AIR then downloading and installing the latest version from Adobe's site but it still tries to update when I run Acrobat and it still locks up with the same error message. I've checked and I do have all the latest updates for Acrobat installed and I've definietely got the latest version of AIR... I've even run a uninstall clean up utility from microsoft just to make sure I've removed all old instances of AIR but nothing seems to help. Does anyone have any ideas?

Some info would be needed ...
OS/CPU/GPU/RAM is always good ... and then the specific version of PrPro you're using, whether you've been running and this suddenly occurred, or if this is the first time you've tried to use the program after installation ... that sort of thing.
Neil

Photoshop CS4 won't launch....Why is it freezing...now?

Using Design Premium CS4.....in my Program file folder, there are two PS programs listed, this just started today..I try to open either version they hang forever. I have restored PSx64 to an earlier (because it showed todays date under modified) versit didn't help. The restore option was not available in the other PS file. I have tried to update via Adobe...that site tells me there is a JAVA issue, which there isn't I checked. I was able to eventually download the UPDATE file from Adobe, but I am now afraid to open the file for fear of making an already screwed up situation worse! I'm stuck! How odd that this did not start until after I put itunes on my computer....PHOTOSHOP is my life...PLEASE help...Thanks in advance for any and all help...Ingrid

Post the actual error messages you getting tha actual issue. Also reset you Photoshop Preferences.

Photoshop CS4 won't launch because scratch disc missing?

How do I resolve this without re-installing?

Try trashing the Photoshop preferences
Restore all preferences to default settings
Do one of the following:
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.
(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.New Preferences files are created the next time you start Photoshop.
http://adobe.ly/PS_Prefs

ID CS4 won't launch after 6.0.6. update

It just bounces one time in the dock. Anyone else?
- repaired permissions
- restarted
- went back to 6.0.5
thanks

I'm quite pleased to hear that Adobe is issuing an update for an older version of ID; it marks a welcome divergence from previous patch-behavior on Adobe's part. However, I never update anything the moment a patch comes out, unless it's patching a major vulnerability and the exposed vulnerability would be worse than the hassle deriving from a broken application. That being said, take a look at this:
http://www.adobe.com/support/security/bulletins/apsb10-24.html
Hmm. I'm torn; maybe I should run the update right away.

Entire Creative Suite won't launch: Bridge CS4 won't load

Dear Readers:
I posted this in Bridge forum because it seems to be the key behind Adobe CS4 applications being unable to launch in my Windows XP Pro SP2. When I restart the computer and the Bridge Icon appears in the startup taskbar on the lower right corner of the desktop, that means that Bridge started up and my CS4 applications will launch without a hitch. But sometimes, maybe half the time, when I start Windows from a cold or warm boot the Bridge icon does not appear and this means that none of my CS4 graphics applications will launch. I think there might be an issue with some other graphics apps too like Corel applications.
I tried calling customer support (tech support) but the call got dropped because no one answered the line. What is wrong with my computer setup? Is there something awry with the registry? How do I ensure that Adobe Bridge CS4 and the other CS4 apps will ALWAYS launch?
Sincerely,
markerline

From my own experience, and that of others posting in this forum, I recommend avoiding any automatic loading of Bridge, either with system start or with the loading of any suite application.
The idea of starting Bridge with the system is supposed to speed up the opening of Bridge but it also uses resources and may slow other things down. Also it actually prevents Bridge from opening properly sometimes.
Similar reasons apply for not having Bridge start automatically with each application. It is not a pre-requisite for starting the application and can be opened with a mouse click when required.
If your individual applications do not start from their short cut icons, try the .exe file and if that works, remake the icon. If they don't start from the .exe file there is some deeper problem within your installation.

CS3 Installer Won't Launch

OSX 10.5.5
Intel Quad Core Tower, 8GB Ram
Currently installed: CS3.3 Master Collection
I am trying to reinstall Acrobat 8 from my Master Collection 3 disc, and Setup won't launch. I've also tried Utilities:Add or Remove Adobe Creative Suite 3 Master Collection, and it won't launch either.
I've tried the standard solutions: fix file permissions, install from admin account and new user account, uninstalled CS4 Beta applications. Nothing has helped.
Adobe technical support has been no help. I've been on the phone with them for two hours this morning.
Any suggestions would be greatly appreciated! Thank you!

BRIAN, HERE'S WHAT WORKED FOR ME, BUT I WAS USING WINDOWS XP PROFESSIONAL, NOT A MAC SYSTEM. STILL MAYBE IT MAY BE OF HELP.
I had problems uninstalling and reinstalling my Adobe Master Collection CS3. The problem being that the installer would run and then disappear without initiating the uninstall/installation process.
Here are the simple combination of steps which worked for me.
1/ removing Adobe Master Collection CS3 by running add/remove programs
2/ running the Adobe CS3 clean script. I'm almost 100% certain I chose option 1 when running the script http://www.adobe.com/support/contact/cs3clean.html
3/ out of desperation and realising I had nothing to loose because I had an image of the fairly newly configured hard drive I was using, I deleted the Adobe "Installers" Folder located inside the Adobe folder at C:\Program Files\Common Files\Adobe
Steps 1 and 2 above did not solve my problem.
Step 3 did solve my problem. However, I do not know if step 1 and/or 2 were required for step 3 to work.
GOOD LUCK :-)
PS. Please let users of this site know if this solution has worked for you ...and if so, pass the solution on elsewhere too.

Adobe CC won't launch, Photoshop freezes immediately after launch, help!

Hello, I would appreciate any suggestions on how to solve this issue. It started with Photoshop CC freezing, as in spinning color wheels of death immediately after launch. I have tried launching with a file, without a file, from Lightroom, independently, nothing works, but spinning wheel until I force quit.
So I tried to update, thinking it wpould help. Adobe CC won't launch at all, no error message, no force quit, just nothing happens. I tried uninstalling both, but unistall just hangs, bouncing in the dock for all eternity until I force quit. The Adobe Application Manager will not launch, and also hangs until a force quit.
The machine is a MacPro OSX 10.7.5 with 3.2 GHz Quad-Core 8GB with no other issues. I have done no updates, no new programs, apps, fonts or plugins in weeks, and the Adobe CC stuff has been working until two days ago. No other issues with the machine I have noticed, and Lightroom and PS CS6 are both working as usual. Restarts have no effect.
I have attempted to start PS CC using command-shift-option thinking the preferences might be causing an issue, but got the same hanging result. Renaming the OOBE file has not worked. Help!

Have you had any luck with this? I've been experiencing the same since Creative Cloud started... happens with all creative cloud apps. I removed the creative cloud desktop app as that was the most troublesome and would often hang everything after waking from sleep. Helped a little but waking from sleep still creates the issue and I have to restart the computer. If I do get an app working and I go to update through the help menu, that app hangs. I've read in other discussions that you need to change the user (which is ******** and very time consuming) but like an idiot I did that and... surprise, suprise, same problem. Never seen adobe come back on this one.
MacPro OS X 10.7.5 2x3GHz Dual Core 24Gb RAM

Acrobat Pro 7 Suddenly Won't launch

I'm trying to print a PDF I made last week, and Acrobat Pro 7 won't launch. I get the standard "The application Acrobat quit unexpectedly." message - no codes like some others I've seen. I'm planning to upgrade to CS4 in January, but I have to get work done NOW!
Any help is appreciated.

My permissions have been repaired. Still not launching, but it does pretend for about 30 seconds before I get them window.
As for preferences, where the heck are they hiding? OS X doesn't make that search easy. I have a lot of preference files related to Adobe, and four for Acrobat. I have removed each one, tried to boot Acrobat, and after failing put the file back.
I'm surprised that there is nothing addressing this item in the knowledgebase.

IPhoto won't launch! And yes I've updated everything.

iPhoto won't work all of a sudden this week. When I try to launch it, the rainbow wheel just hangs there forever, and the grey and white background of iPhoto (minus all the photos) hangs there uselessly behind it.
It worked just last week! I tried installing all updates on my Macbook, and it still won't launch.
It stopped working right after I allowed my Apple tv to update itelf actually.
Another thing that happened since I allowed my Apple tv and my Macbook to both install all updates is that my music is no longer available through Apple TV, even though I paid the annual fee to have my music available in the cloud at all times. It just says, "syncing purchased music: your purchased music is curretnly being synced to your Apple TV"...and has said so for a few days now.
I am guessing there is a problem with the updates somehow?
I've tried the suggestion I read about in some other threads about holding down the command and option keys while launching iphoto, but still no luck. Rainbow wheel of death and iPhoto stays on the grey/white blank screen.
Any advice is appreciated.

Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
Be sure to Hold the option and command keys down until the first aid screen comes up
LN

CS4 Won't Launch- Red X of Death!

Similar Messages

Maybe you are looking for