CS4 won't open EPS...but my colleague's CS4 will?

I'm using AI CS4 (14.0.0) and a colleague of mine asked me to convert an .eps to CS3 compatibility for him. No problem right? Well CS4 says it's an 'unknown file format' ...I tried opening it in a slew of other programs...Corel, Photoshop and others. No luck.
But that's not where it ends.
Another colleague, with the same 14.0.0, opened it with no issue.
Is there a problem with mine or is it simply that the Force strong with her software?

Try this
I would first quite Illustrator and then;
I would go to Users/username/Library/preferences/Adobe Illustrator CS4 Settings folder and trash that settings folder.

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