CS4 wont open, product licensing expired
I installed AI CS4 as a trial to see if I should buy it. When I try to open it up, a little popup comes up and says "Liscencing for this product has expired.". It wont even open to the main window where I would be able to enter my serial code.
I tried re installing, and nothing works. And its only for Illustrator, I have other Adobe trials running just fine.
I installed AI CS4 as a trial to see if I should buy it.
And where exactly did you plan do do that when it's no longer on sale? Download the CS5 trial and install it.
Mylenium
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When launching Photoshop CS4 Extended it says "License Expired"
Can anyone help me with this problem? I downloaded a trial version of Photoshop CS4 extended here in adobe.com but when i tried to launch it, it says "Licensing for this product has expired."
I don't know why this is happening. This happened twice already. The 1st time that the message ("Licensing for this product has expired.") appeared, I tried to uninstall Photoshop CS4 and re-install it again. But after re-installing it, the message appeared again. It dissapoints me.
Could it be because of the keygen I used? Cause I just downloaded some keygen in the internet and when the program asks for a serial number I used the keygen. But after the next day, it says that the serial number of this product has expired so I took another serial number in the keygen and so on. I don't want to buy the serial number online because its expensive and our country is not listed in the store listings.Hi there! This is Kathy. If you're having problems in launching your CS4 Applications, please try to follow the instructions below.
Follow the steps below to recover from this error:
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2) Launch the affected product.
3) Go to Help->Deactivate, select ERASE THIS SERIAL NUMBER.
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Downloaded CS4 trial and says license expired so it won't run
I downloaded Photoshop CS4 trial yesterday and i tired typing in my dad's photoshop license code. It accepted it then said it was expired. Now photoshop won't open. I tired getting the trial under another email address after i uninstalled the the first trial I downloaded and the new trial still said license expired. Please help. I don't know what to do. Any suggestions?
If your dad is using both of his activations then you just screwed up the trial. Once the trial is expired then you are out of luck. the only way to reset a trial is to completely wipe your hard drive and reinstall the OS fresh. then don't enter any serial numbers.
Photoshop is a single user license that means that if you install your dad's photoshop you are breaking the EULA. -
Photoshop CS4 Wont open "photoshop quit unexpectedly"
I installed an apple update and now photoshop wont open. I already deleted the preferences and repaired permissions but still wont open. Here is the crash log:
Process: Adobe Photoshop CS4 [240]
Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
Identifier: com.adobe.Photoshop
Version: 11.0.2 (11.0.2x20100519 [20100519.r.592 2010/05/19:02:00:00 cutoff; r branch]) (11.0.2)
Code Type: X86 (Native)
Parent Process: launchd [98]
Date/Time: 2010-11-19 17:02:56.045 -0600
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6
Interval Since Last Report: 23431 sec
Crashes Since Last Report: 37
Per-App Interval Since Last Report: 157 sec
Per-App Crashes Since Last Report: 36
Anonymous UUID: 01072594-E505-4908-B42B-3FFA43707024
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libFileMgmt.dylib 0x1b01458c SubtractUses + 3887
1 libFileMgmt.dylib 0x1b014779 SubtractUses + 4380
2 libFileMgmt.dylib 0x1b00b1fa 0x1b007000 + 16890
3 libFileMgmt.dylib 0x1b0126e4 CheckLicense + 172
4 ...esoftware.activationtoolbox 0x1acd8ac3 ActivationToolbox::CheckLicense() + 139
5 ...esoftware.activationtoolbox 0x1acd8c05 ActivationToolbox::ActivateProductWithDemo() + 109
6 ...kubotaimagetools.dashboard2 0x267861eb CheckActivation() + 53
7 ...kubotaimagetools.dashboard2 0x26768caf HandleFirstIdle(unsigned long, _ADsc*, long, void*) + 127
8 com.adobe.Photoshop 0x00230f48 0x1000 + 2293576
9 com.adobe.Photoshop 0x0006b8ed 0x1000 + 436461
10 com.adobe.Photoshop 0x00069806 0x1000 + 428038
11 com.adobe.Photoshop 0x00063c65 0x1000 + 404581
12 com.adobe.Photoshop 0x00063dd3 0x1000 + 404947
13 com.adobe.Photoshop 0x0006212f 0x1000 + 397615
14 com.adobe.Photoshop 0x002205da 0x1000 + 2225626
15 com.adobe.Photoshop 0x00220666 0x1000 + 2225766
16 com.adobe.Photoshop 0x00003812 0x1000 + 10258
17 com.adobe.Photoshop 0x00003739 0x1000 + 10041
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x97d08982 kevent + 10
1 libSystem.B.dylib 0x97d0909c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x97d08559 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x97d082fe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x97d07d81 _pthread_wqthread + 390
5 libSystem.B.dylib 0x97d07bc6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x97d07a12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x97d07fa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x97d07bc6 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x97ce2142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x97d0fcfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x97d5846f pthread_cond_wait + 48
3 com.adobe.amt.services 0x09cf6552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x09cf1995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x09cf65b0 AMTThread::Worker(void*) + 20
6 libSystem.B.dylib 0x97d0f85d _pthread_start + 345
7 libSystem.B.dylib 0x97d0f6e2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x97ce214e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x9288fc42 MPWaitOnSemaphore + 125
2 MultiProcessor Support 0x2452ceff 0x244fd000 + 196351
3 ...ple.CoreServices.CarbonCore 0x9285d85a PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x97d0f85d _pthread_start + 345
5 libSystem.B.dylib 0x97d0f6e2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x97d100a6 __semwait_signal + 10
1 libSystem.B.dylib 0x97d0fd62 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x97d119f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x9289251e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x9287dea5 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x92879873 MPWaitOnQueue + 250
6 AdobeACE 0x027c038d 0x278f000 + 201613
7 AdobeACE 0x027bfd85 0x278f000 + 200069
8 ...ple.CoreServices.CarbonCore 0x9285d85a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x97d0f85d _pthread_start + 345
10 libSystem.B.dylib 0x97d0f6e2 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x97ce220e mach_wait_until + 10
1 libSystem.B.dylib 0x97d69819 nanosleep + 345
2 com.adobe.PSAutomate 0x273381b1 ScObjects::Thread::sleep(unsigned int) + 143
3 com.adobe.PSAutomate 0x27338211 ScObjects::Thread::wait(unsigned int) + 23
4 com.adobe.PSAutomate 0x27328dc6 ScObjects::BridgeTalkThread::run() + 332
5 com.adobe.PSAutomate 0x273384d3 ScObjects::Thread::go(void*) + 239
6 libSystem.B.dylib 0x97d0f85d _pthread_start + 345
7 libSystem.B.dylib 0x97d0f6e2 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x97d07a12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x97d07fa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x97d07bc6 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0000000c ebx: 0x1b0143ef ecx: 0x00000000 edx: 0x00000000
edi: 0x1a5581f0 esi: 0x2797d160 ebp: 0xbffff0a8 esp: 0xbffff070
ss: 0x0000001f efl: 0x00010206 eip: 0x1b01458c cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000010
Binary Images:
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0x98ee2000 - 0x98f62feb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x98f63000 - 0x99064fe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <B4C5CD68-405D-0F1B-59CA-5193D463D0EF> /usr/lib/libxml2.2.dylib
0x99065000 - 0x990b2feb com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <87BA2C52-8451-F0E5-DCDE-E0B9E4D40405> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x9930d000 - 0x9934fff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <29E5ABCF-6D8A-0CE0-B480-C7D240FF8575> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x99350000 - 0x99400ff3 com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x99401000 - 0x99404ff7 libCoreVMClient.dylib ??? (???) <1F738E81-BB71-32C5-F1E9-C1302F71021C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x99423000 - 0x99424ff7 com.apple.TrustEvaluationAgent 1.1 (1) <FEB55E8C-38A4-CFE9-A737-945F39761B4C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
0x99552000 - 0x99552ff7 com.apple.Carbon 150 (152) <9252D5F2-462D-2C15-80F3-109644D6F704> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9958c000 - 0x999c1ff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0xb0000000 - 0xb0006ff8 com.apple.carbonframeworktemplate 1.3 (1.3.12) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xba300000 - 0xba301fe7 libCyrillicConverter.dylib 49.0.0 (compatibility 1.0.0) <917C387A-1F4E-F72C-514D-862CF11A822C> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
0xba500000 - 0xba501ff7 libGreekConverter.dylib 49.0.0 (compatibility 1.0.0) <AA1231CD-A969-83A5-E1EA-EABBF5F2F0EC> /System/Library/CoreServices/Encodings/libGreekConverter.dylib
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <B339B85B-1B6D-81D8-1281-7B8C8A517329> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <EF3E3210-927F-DB9F-4CD4-4039A2AE2F84> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xbb500000 - 0xbb500ff7 libThaiConverter.dylib 49.0.0 (compatibility 1.0.0) <F867783A-58D2-3D05-2F4A-D0CD94D3F627> /System/Library/CoreServices/Encodings/libThaiConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.53f13
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HDE721010SLA330, 931.51 GB
Serial ATA Device: HL-DT-ST DVDRW GA11N
USB Device: My Book 1110, 0x1058 (Western Digital Technologies, Inc.), 0x1110, 0x24100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000I have had the same problem as of 2 days ago and I also use Kevin Kubota and what is the solution because I had to uninstall and reinstall to the original Photoshop CS4 and I can not add any of my actions from Kevin Kubota and then it crashes, Please advise on what to do? thanks
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Cs4 wont open on mavericks after installing new Java update
Cs4 (photoshop and illustrator) wont open on mavericks after installing new Java update.
I have tried installing both from the auto prompt (which came up as 'software update') as well as directly downloading from this link: Java for OS X 2014-001
either way when i try to open a cs4 program the icon simply bounces around for a minute then it comes up "program not responding"
anyone have any ideas?
thanks in advance.Hi Matthew,
First of all, you should be able to check in your HD/Library/Receipts folder to see what has been installed by looking for the .pkg of it.
re: "I installed the security update from software update, and i want to make sure I downloaded something intended for my machine"
You should not be offered updates that are not intended for your System through Software Update. Software Update, as far as I know, reads the .pkg files in your Receipts folder and will offer what you need from that. (I believe that is correct....perhaps someone will correct me if I'm wrong)
Did you Repair Permissions from Disk Utility before and after the update?
If not I would try running Repair Permissions (HD/Applications/Utilities/Disk Utility/Repair Permissions).
I've found that with Security Updates that it is very important to Repair Permissions before and after updating.
littleshoulders [:-) -
Edge Animate wont open (free trial expired)
my Edge Animate wont open, when i try it says (free trial expired). i just ordered the one year cloud student edition. not sure what the problem is?
Sign in or activation errors
Mylenium -
Adobe Bridge (CS4) wont open on my Window 7 PC
I'm trying to learn photoshop for my needs in digital photography. Recently, got me a PC with Windows 7 Ultimate operating system on it. Also, have bought an expensive copy of Ps CS4 Photoshop & Lightroom 2 as well. My problem is that everytime I try to open Bridge, It gives an error message and states that a problem has occured and Adobe Bridges needs to close and when I click on OK, it closes the Bridge's Main Page.
This machine has a relatively new fresh install of Windows 7 Ultimate; 64 bits, ADM Core quad, 4GB ram, 500GB HD. The previous owner used it as gaming machine. I strictly want to only use Ps and maybe other photo editing software such as ViewNX.
I have uninstalled the entire Ps CS4 and re-installed it again, with no luck on this issue. Anyone, could help?It didn't make any difference. It gave me 3 options, when i checked the first 2 the 3rd was grayed out.
The error messages are as follows:
Adobe Bridge
Adobe Bridge has stopped working
Windows is checking for a solution to the problem...
Cancel
Adobe Bridge
Adobe Bridge has stopped working
A problem caused the problem to stop working correctly.
Windows will close the program and notify you if a solution is
available.
Close program -
CS4 wont open - error specified module could not be found
I have run CS4 on my windows Vista pc for years without a problem. Yesterday I downloaded DNG converter 7.2 as I have purchased a Fuji Xpro and needed to be able to process the Raw files - my version of ACR is not compatible. Today I tried to look at an old image processed from a year ago in CS4 and got the error message:
"The specified module could not be found C:\programfiles\commonfiles\Adobe\AdobeVersionCueCS4\Client\4.0.1\VersionCue.DLL"
I have tried to open many different images from Bridge into photoshop and from the photoshop file menu - photoshop opens with the image, then this error comes up, I click ok and photoshop closes.
I saw this happened to someone else on here and a staff member recommended doing updates - I have done that twice and I still get the same error. Can anyone help please.
Many thanksFinally I was pointed in the right direction by someone on another forum. It seems this is an updater problem that Adobe just havent fixed - I was directed to this thread which has the answer
http://forums.adobe.com/thread/313930?start=0&tstart=0
Basically I copied the contents of the 4.o.o folder into the 4.o.1 folder except for the Dictionary file and bingo Photoshop works again.
I understand Adobe did put a fix up for this that involved uninstalling etc so I am very happy to have found a much simpler answer. Hope this helps anyone else who comes up against this and thank you again to Curt and Noel for trying to help on this thread. -
Hello,
I have been trying to get Adobe's help for over a month now. I've been on the phone twice to them, opened up three seperate cases and still arrived at no solution. I was bought Photoshop CS4 Extended awhile ago and use it for my studies (I'm an art student). Two months ago my harddrive on my computer failed and I had to have a new laptop. I went to reinstall Photoshop and "Licensing for this product has expired" comes up. I've uninstalled, inreinstalled many times and used Microsoft Fix It Programme for uninstalling to make sure all the files are gone.
Surfing the forums I learned that there should be a folder with back up and Adobe PCD but I don't have that folder at all. The serial number I use is my original serial number that I know works and adobe have even said it's a technical error. What do I do? College starts again in two weeks and I don't have the programme I use for it!Try the License Repair Tool Adobe - Adobe Licensing Repair Tool
Other suggestions if this doesn't work: Error "Licensing has stopped working" | Windows
Also if you must uninstall, use the Adobe CS Cleaner tool, not the Microsoft one. Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
Licensing for this product has expired (I paid for CS4)
I bought Adobe Creative Suite 4 (Design Premium) in mid November 2008. After installing and entering the serial number, all was well until this morning.
Now when I try to launch any CS4 application I am given the pop up:
License Expired
Licensing for this product has expired
I corrected permissions and re-started. No change.
I tried the License Recovery Launcher to reset my serial number. No change.
Restarted, tried LRL again. No change.
Called Customer Service in India, after 12 minutes on hold cueing, and a further 18 minutes explaining the situation to the technical service rep, including a really painful ESL lesson over and over again. I was told "You need to speak with our Mac expert", another 20 minutes on hold and I gave up. They wore me down!
Searched for a solution using Google. None found.
Should I un-install CS4? Is this the solution?
Any ideas?
This is my first Adobe purchase and I am less than impressed, I thought dealing with Dell Hell CS in India was terrible. Adobe needs to look at their CS experience, copy Apple and we are all happy at least in my 12 years using Apple products.
So, solutions....suggestions?
Cheers.I found an easy fix for this. I have CS4 on Windows7 but I think the same principle will
apply for Mac:
1. Change your system clock to a date that you knew your CS4 product was working
2. You should be able to launch your CS4 product now
3. From your product's Help menu (I am using Illustrator CS4), click on Deactivate
4. Check the option that will remove your software license key (note: you will NEED your software license key to enter it again so make sure you have a valid one before you do this.)
5. Proceed through Deactivation.
6. Exit Illustrator
7. Change your system clock back to today's date
8. Relaunch Illustrator
9. You will be asked for your serial number / license key
10. All will be well (I hope...it worked for me) -
CS4 'Licensing for this product has expired'
This problem relates to a new install. Taken just about the entire weekend to get this problem sorted and still no closer. I have the trial DVD and trying to get to grips with it for evaluation. It's loaded fine on my desktop, but my laptop...totally different story.
I get a message 'Licensing for this product has expired' and I can't run that program. However its only in some programs in CS4 not in all, as other run fine but after doing a reinstall to fix it, the problem just seems to moves to another program; so first time I got it on Illustrator and Dreamweaver and now after reinstall it changes so now its on Flash and Contribute, but all other programs work perfectly well (this has happened 5 or 6 times, Ive reinstalled that often!).
1. I run Vista Home Premium on a new powerful laptop that exceeds all requirements with plenty of spare disk space. Its so new (prob 6 weeks old)that there were just a few new programs on (Office '07 and couple other programs, no Adobe programs except Reader 8.0)
2. The laptop was partitioned by me c=vista d=docs p=program files, and its here on P that I've loaded CS4. I have this same set up on my work desktop which is identical in processor (intel core)and memory/RAM to the laptop and runs CS4 perfectly and was installed from the same DVD (trial version bought from Adobe for evaluation). Problem is need it on the laptop to complete the evaluation, being away from the office
3. I've never moved the installation, its just stayed on P
4. I've not restored
5. I've validated no hardware issues via diagnotics and bad sector checks with professional tools, all other programs work prefectly
6. I check Flexnet is working and started (set to manual)
7. Yes I have permission all run as adminstrator etc..,
8. I've tried running the CS4 programs from Program files/application - makes no difference
9. I've uninstalled (using control panel/uninstall and then the remove tool found on support at http://www.adobe.com/support/contact/cs4clean.html) and reinstalled as well as uninstalled and reinstalled via desktop following support tutorial (http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403963) makes no difference other than moving the error to another program
10. Yes I made sure no other program could interfere during install closing all anti-virus and programs in start-up which might effect this
11. I did try using the adobe support advisor tool - gave no answers or log, and our software supplier said even Adobe reckon its a rubbish tool..
12. Finally I did run the Licensing Repair Tool - no effect (run several times, after reboot)
13. As the disk had just run on my desktop I have to presume the DVD is fine, but cleaned it anyway and it looks fine
I'm out of ideas...I'm experiencing the same problem.
I'm running Windows XP, sp3
uninstalled CS3 so that I could install CS4
install appeared successful, but launching any product produces error message "Licensing for this product has expired"
I called installation support and found they inspire zero confidence. Two techs gave me two different answers, when I asked where the steps were documented the answer was they aren't and no we can't send them to you via email. The supervisor said, "we just try something, if that doesn't work call back and we'll try something else." She, at least, pointed me to a couple of TechNotes.
Here's what I have tried so far:
I've run the Licensing Service Update
I've followed the steps for Solutions 1, 2, 4, 5 in TechNote KB405970
Neither worked, so I have uninstalled CS4 and am about to try more drastic measures.
Does anyone know if the CS4 Clean Script will solve this problem? KB406241
The suggested last resort is to uninstall ALL Adobe applications (I use several in addition to CS4: FM, LR, Elements) and to follow the steps in KB401401. This involves running the CS3 Clean Script. Installation support said to run it twice at level 2 and twice at level 4 (nuclear).
I foresee that this will take hours. So any suggestions that will save time and solve the problem are very welcome.
Thanks,
Patti
UPDATE: 6/8/09
Hours of wasted time. But finally working. The problem seems to have been a serial number that had, indeed, expired. As an Adobe Partner I have a couple of different serial numbers and the one I tried locked me out. As this was the first time I had installed CS4 on this system it didn't occur to me that it was a date issue. It seems that smartcat's post of 1/22/09 would have been good to try.
But no, I was working with installation support and so uninstalled everything, ran CS3 Clean Script and reinstalled. A further problem was caused by being told to install a trial version as English (International). If you have a US serial number you must choose English (US) or it will not recognize the serail number as valid.
Lesson learned: I need to keep better track of my serial numbers. Feature request: Adobe, please don't lock us out when serial numbers have expired. Provide an option to deactivate and enter a valid serial number.
Sigh,
Patti
Message was edited by: PattiSokol -
"Licensing For this Product Has Expired" (But I just bought it!)
I'm having an installation problem, with Adobe CS4 Design Premium for Windows on Vista(64). For technicality purposes, I believe everything installed fine, but I have not been able to open the programs even once, which apparently means this is an installation issue.
Here's the situation:
I had a trial version of Photoshop CS4, it expired, I uninstalled it (or at least went to Control Panel-->Programs And Features--->"Uninstall"), bought Adobe Premier with my student discount, installed it with the new serial number and the 2 CDs without any problems (so I thought), but now every time I try to open any CS4 Program (Photoshop, Dreamweaver, Illustrator, etc.--anything but Acrobat Pro or Bridge CS4) I get a message saying, 'Licensing for this product has expired.'
I found an equivalent issue with Macs and there appears to be a quick fix:
"The tech had me remove APPLICATION SUPPORT > ADOBE > ADOBE PCD > cache > cache.db (to trash)" This apparently solved the problem.
Does anyone know an equivalent fix for Windows PCs?
I've have tried downloading the fix from the following website:
http://www.adobe.com/support/contact/licensing.html
(Running this multiple times, rebooting, etc.) but I believe the above website is just for problems of "License has stopped working" and not "Licensing for this product has expired"
I also tried setting my laptop's date/time back to May 31st 2009 following these instructions:
http://kb2.adobe.com/cps/494/cpsid_49485.html
but when I do that, I get the original, 'Accept these Terms' page, and as soon as I click "I agree' that page disappears, and nothing else happens. My computer works fine, but the program does not start. Therefore I can't deactivate the program/serial number, reset the correct date, start the program, and enter the proper serial number.
Any chance someone knows the appropriate Windows File to remove to solve this problem? Or have any other advice?
Many thanks in advance,
Kevin
PS--I've tried to stay professional about this situation, but it really has me livid. I'm appalled that something that cost me 300+ dollars (and I am fully aware it costs most honest people significantly more) could have caused me to waste the better part of a day, and get so frustrated, and I am still no closer to a solution. If it doesn't get resolved soon I am tempted to try returning the software as 'defective' (which for all intents and purposes it is) or never buy an Adobe product again. My friends have less trouble with the cracks/keygens/etc out there, and they're up $300+ on me.UPDATE:
So, I took John T. Smith's advice (thanks for the phone number--relatively short wait time compared to the other number I had tried), and called Customer Service. I got the usual run-around, where the first guy wanted me to try all the things I described in the original post. Had me try something else (which involve reinstalling) which didn't work. Finally, the next gal I talked with admitted she didn't know the solution, and the problem would be 'upgraded' to the next higher level of presumably smarter tech people. I asked the time frame for this, and she said 1-2 days, which I wasn't happy about, and finally spoke with her supervisor. This person walked me through the uninstallation, and had 'some files' I should delete. AND FINALLY, I GOT WHAT I WANTED:
He said if I just removed/deleted the following file:
C:\Program Files(x86)\Common Files\Adobe\AdobePCD\Cache\Cache.db
So the order he wanted me to do it was:
Uninstall CS4 Design Premium (with windows vista Program and Features in the Control Panel, remove the above file, restart my computer, and reinstall the software. The reinstall didn't go smoothly the first time or two (early on, it said Illustrator, Photoshop, etc could not be installed..) so I just closed ALL programs, and tried again) and finally everything works, or seems to!
From what I read on a Mac forum with the same problem, it seems like I might not have had to uninstall/reinstall the whole suite (which I wish I'd tried, because it would have saved me nearly 2 hours).
But at any rate, everything seems to be working. I wrongly assumed the PC version would have had a different culprit file to be removed. I wish I'd searched my hard drive for the AdobePCD folder earlier. But...now I am happy.
Cheers, and I hope this post might be of some help to a poor unfortunate lad with the same problem I had. -
Hello. I was using the AE CS4 Trial version, it expired and I unistalled. Then I bought AE CS4 from adobe.com, installed it, entered my new serial number and when I tried to open it, a message showed up. It says: "License Expired, Licensing for this product has expired". Does anyone know how to fix this if I just installed CS4 and I have a new serial number???
Thanks a lot!!This would indicate the the whole licensing service crashes. I haven't upgraded to 10.6, so I can't offer any specifics, but services crashing usually points to a more severe problem. I suggest you work your way through this knowledge base article and see, if any of the solutions brings any improvement. in addition, simply create a new user account and set it to Allow this user to manage computer. If the apps run there, then your user account has been tainted somehow. Using tools like OnyX and having it flush caches and repair permissions may then help....
Mylenium -
License expired when trying to open PS6
I had installed the trial copy of PS6 and since it expired I purchased an upgrade CS6 design Standard. After downloading and installing, PS6 will not open. The prompt says that my license has expired. I then uninstalled all CS6 products, left CS5 and CS4 and re installed to no alvail. What can I do to fix this?
Error "Licensing for this product has expired"
Mylenium -
Adobe Photoshop CS4 says license expired on first day of usage.
Downloaded Adobe Photoshop CS4 trial version yesterday(5/22) and install it today 5/23 on a new PC. When I tried to open it, it says license expired...anyone know why? I have uninstalled and re-installed and it says the same thing.
This Adobe knowledge Base article deals with the problem.
http://kb2.adobe.com/cps/405/kb405970.html
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