CS5.5 Design Premium: installer failed to initialize

Ok, I'm having this problem. This started because I had to perform a system restore. I ended having to go back so far with the system restore that all of my Adobe Products(among others) no longer appeared to be installed.
So I downloaded Adobe CS5.5 Design premium from a link mentioned elsewhere in the discussions. Everything extracts fine, but when I execute the installer it always prompts "installer failed to initialize". I have downloaded the Adobe support advisor. It shows multiple:
cpsid_82829s1: "A restart is pending," bootstrapper error has occurred.
Click here for details and corrective actions related to this issue.
I have clicked the links(http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html) below and followed the instructions. There is no "InProgress" Entry in the registry in the locations provided. I have also ran the "Adobe CS5 Cleaner Tool " Multiple times and have removed ALL. I have deleted every directory on this computer that says Adobe.
This is a clients computer and we REALLY don't want to wipe and reload(Money/time and all that). Can anyone help me with this error?

System restore is a first resort for most people when there is a problem in Windows. Obviously it wasn't a hit in this situation. I know a wipe and reload would fix it. If you read my post you'd see I'm trying to avoid that. If you have any information that can help me there I would love to know it.

Similar Messages

CS6 design premium installer failed to initialize

This occured while installing CS6 design premium suite for terachers/students in MAC OSX 10.8.4. Downloaded Adobe support adivsor but did not report any problems. I have NO OTHER Adobe products presently installed. What next?

Sumit :
The link
http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5
-cs5.html
<http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html>
indicates the summary log file should exist in the directory
/Library/Logs/Adobe/Installers/
No CS6 log file exists in this directory.In a terminal window, doing ls
-l /Library/Logs/Adobe/Installers/ lists no log file associated with CS6.
Then I took a look at the file, ~/Library/Logs/PDApp.log which I attach.
There is a FATAL error:
Adobe Application Manager executable does not exist at the location:
/Users/William/Applications/Adobe/OOBE/PDApp//core/PDApp.app/Contents/MacOS/PDApp
The directory /Users/William/Applications exists but there is nothing in
it.
What do you recommend doing?
So then I took a look at
>
Re: CS6 design premium installer failed to initialize
created by Sumit Singh <http://forums.adobe.com/people/Sumit+Singh> in
/Downloading, Installing, Setting Up/ - View the full discussion
<http://forums.adobe.com/message/5656970#5656970

CS5 Design Premium Installation Adobe Bridge problem

When I try and install CS5 Design Premium it fails because it wants me to close Adobe Bridge (which is not open) and won't let me go any further. I tried uninstalling CS3 but it won't let me because it wants me to close Adobe Bridge.
What Now?

There shoult be a Bridge icon in the system tray (bottom right corner), close Bridge from here and run the uninstaller or if you don't find this icon you can kill process Bridge.exe but this is not always the best way to overcome a problem. I would recommend closing the application from system tray icon.
Thanks,
Tahseen

Creative Suite 6 Design & Web Premium - installer failed to initialize

I cannot install Adobe Creative Suite 6 Design & Web Premium on my Mac OS10.9.5 because I get "Installer fails dot initialize. Please download Adobe Support Advisor." I click on the link and Adobe Support Advisor has been discontinued. I sends me to support which gives me a log to look up that does not exist on my Mac. I have installed with antivirus off, with browser closed, used Firefox, etc. and keep getting this initialization error. PLEASE HELP!!!

Troubleshoot error messages | Bootstrapper CS5, CS5.5

Adobe Indesign CS5.5 Disc - Installer failed to initialize

I have been trying unsuccessfully to install my Adobe Indesign cs5.5 disc for the first time into my Dell Latitude E6400 laptop (Windows vista, intel core2 /duo - I meet all the system requirements). I keep getting the message "Installer failed to initialize. Please contact Adobe support."
I followed the indesign cs5 help suggestions at adobe.com and ran the Adobe Cs5 cleaner tool. This did not help. I also turned off my anti-virus to be sure.
Should I instead download the program from the internet and then enter my serial code? Is this my only option? Could you please give me some other suggestions. Your help is greatly appreciated.
David

David:
I ran Adobe Support Adivsor toll, and the response was "Inspection could not identify any issues." I did not see any log files.
Just to confirm, you went to %APPDATA%\Local\Temp and found that there were a lot of files there, but there was not one called PDApp.log? Are you sure you have the right path?
If that's so, then the installer is failing really early. I suppose it's silly, but have you tried rebooting?
I find it doubtful that uninstalling Acrobat or Reader would help. Though I am slightly curious whether their Uninstallers launch. (For most Adobe products, the Uninstaller and the Installer are very similar, and they both do a bunch of checks and then pop up a window. For uninstallers, there is a chance to confirm before uninstalling. It would be interesting to know if the uninstallers fail to start the same way your InDesign installer has failed. But Acrobat is the product Least Like all the others. It's uninstaller might not behave this way, I'm not sure).
Still, we are getting down to weird or obscure problems. So it may be time to try solutions that are abnormal.
So, lacking anything better to do, assuming you have quadruple-checked for the above log file, why don't you go with your initial idea and try downloading the trial installer. And if it still doesn't work, sure, try uninstalling Acrobat first.

CS3 Design Premium installation fails many times

Hello,
After several weeks of repeating re-installation of CS3 Design Premium, I am still struggling on it and get more frustration on Adobe products. I installed the CS3 products 2 year ago; all products on CS3 suddenly stopped working anymore for some reasons 3 months ago. I couldn't recall what I had done. I was not in hurry to fix it up even I failed on the re-installation at that time. However, I need to work on a web site recently. I need the software badly and couldn't re-install it successfully.
I could only install Acrobat 8 professional successfully, but the rest of products (Dreamweaver, Photoshop, AI, InDesign, Flash, Bridge etc...) failed.
Product: Adobe Creative Suite 3 Design Premium (that runs on Windows Vista Home Premium SP2)
My steps for the re-installation
1) Dig up information from Adobe Knowledgebase for related topics
2) Uninstall CS3
3) Uninstall Adobe related products
4) Uninstall Macromedia Firework 8
5) reboot
6) Install Windows Clean up utilty
7) Run Adobe CS3 clean up script on level 4 (sometimes run more than once)
8) Reboot
9) Check sufficient spare disk storage before installation
10) Disable Firewall
11) Run msconfig to disable AVG, Adware and Windows Defender
12) Reboot
12) Copy Adobe DVD programs to desktop
13) Run CS3 install program as an administrator
14) fail again
I lost many days and nights of hard work. Would someone please give me some light to resolve the problem? Thanks in advance.
Regards,
Patrick

I have the very same problem. I have not been able to run CS3 Web Premium on my desktop for about a year.
As I recall, there was a request for me to register the software which I selected 'Remind me later' or something to that effect (I do have a clean license - just didn't want to take the time to register), then... one day it said something like 'This version (or something tothat) can no longer function without a license'. I thought... that's odd. At that point I decided to uninstall the Suite and reinstall using my key... logical, right? No. The uninstall appeared to function as it should. Then, when reinstalling the Suite, all goes well until the last screen which notifies me that everything loads except Acrobat Professional 8. Uninstall again, reinstall again.
Initially, I was running Vista Home Premium. I honestly thought Vista was the culprit but after my upgrade to 32 bit Windows 7 Ultimate (very stable) a day ago, I know that it wasn't. All I know is that I have a $1400 software that I cannot use.
Thoughts? Anyone?

CS4 Design Premium installation failed

Need help.
Computer froze twice while installing the first disk of CS4 Design premium. Now when I try to continue the installation, it tells me "Setup has encountered an error and can not continue. Contact Adobe customer support for assistance."
I've since tried to uninstall CS4 through the Control Panel, and it doesn't work.
What do I need to do to get the installation going again? Any ideas on how to uninstall everything and start again?
Computer:
Windows XP Pro x64 (all updates)
AMD Athlon 64 x2 4400 processor
4 GB of RAM
Video card: NVidia 7600 GS, 256 mb memory

I received the CS4 as a Christmas gift. I agree with the above comments. I'm stuck with a program that will not fully install. I wanted the Cadillac and end up with a Pinto. How do I get my money back.
I'm so disappointed that a software from someone such as yourself who blatantly touted them selves to be the best, and end up with nothing better that I could have got so much cheaper. I did my homework and I thought I was buying a state of the art piece of software, and I can't even get it filly loaded correctly. I'm not a professional photographer but I have wasted so much time and apparently money here, I hope I get a good answer...
I have windows vista basic, I have tried twice to reinstall and it stops, it would appear in the same place because the progress line does not give you a % of installation on the second install it looked like it was stopping at the "Kuler". It asked if I wanted to proceed with the rest of the install I said yes. On the second install it did the same only it would not ask if i wanted to proceed with the rest of the installation and just appeared to have quit as the progress line never changed in 20 minutes. I got the hint..
There must be something that can be done, or I would like my full money back please.
Time for the return or money back is ticking away, your customer service is not open after hours. I work.. don't know how to get to them while they are open. The store said I had 30 day's from Xmas to either get help or a refund. AS it was a gift, not 30 days from purchase. What would you suggest?
Keloh

How do I find Bridge - it's not on my Mac (Lion) after install of CS5 Design Premium installation?

I had a disk crash on my Mac with Lion. I reinstalled all software including CS5. Before the crash, I had Bridge installed & used it a lot. After reinstalling my CS5, I seem to have everthing except Bridge. When I tried Phtotoshop > File > Browse in Bridge - nothing happens. I've searched my drive & can't find Bridge.
How can ai get it back?
Thanks!

Actually, on a Mac, the Bridge application folder resides on the first level of the root-level Applications folder, not in the Adobe folder, which only contains the Adobe Help.app, the Adobe Patch Files folder, and some Flash stuff.
Also, there are no ".exe" files on a Mac. Applications have an ".app" extension.

Installer failed to initialize for Design Premium CS 5.5

I have tried installing Design Premium CS5.5 from the disc as well as fromthe download version. I had no trouble installing it before. I had to erase my hard drive and re-install everything - and now I cannot get my Creative Suite re-installed. When I double click the Install icon - I get the "Installer failed to initialize" error message. Any suggestions?

Without proper system information and other technical details nobody can tell you anything.
Mylenium

Windows 7 crashed after Creative Suite 6 Design and Web Premium completed an update. The only Windows restore point that worked was pre-installation of CS6 software. Now when trying to reinstall I get the 'installer failed to initialize' message. Have tri

Windows 7 crashed after Creative Suite 6 Design and Web Premium completed an update. The only Windows restore point that worked was pre-installation of CS6 software. Now when trying to reinstall I get the 'installer failed to initialize' message. Have tried using the CC Cleaner Tool but nothing works? Any solution please. Was new computer and newly purchased CS6 software downloaded 2 days prior to the upgrade.

make sure you follow all the steps here, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Installer fails to initialize, CS5 Web Premium, Mac OSX 10.7.3

OK I had a trial of Dreamweaver 5.5 on my Macbook which has expired. I uninstalled and now I'm trying to install our web premium cs5. Getting error, 'installer failed to initialize'
Downloaded the support advisor, it says there are no issues.
Any ideas ?
Rich

Fixed. We created an ISO from the web premium DVD and copied that onto the Mac, then used the Mac ISO mounter and it installed fine from there.
Thanks
Rich
Richard Potter
GREENFROG COMPUTING
The Coach House at The Old Rectory,
Swathwick Lane, Wingerworth, Chesterfield S42 6QW
Tel +44 (0)1246 520000
Fax +44 (0)1246 205152
[email protected]
www.greenfrogcomputing.co.uk
Registered in England 04653352
>>> Arpit Kapoor <[email protected]> 04/19/12 11:01 AM >>>
Arpit Kapoor http://forums.adobe.com/people/Arpit+Kapoor created the discussion
"Re: Installer fails to initialize, CS5 Web Premium, Mac OSX 10.7.3"
To view the discussion, visit: http://forums.adobe.com/message/4346141#4346141

Installer failed to initialize, Adobe Creative Suite Design and Web Premium on clean Yosemite instance

I've just set up a new computer (mac mini 2014, 2.6Ghz/8GRAM/1TB drive) and attempts to install generate the error "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." And of course Adobe Support Advisor doesn't exist anymore. I downloaded a new installer from the adobe site, same problem. Java version is 1.7.0_71.

Error "Installer Failed to Initialize" | Install desktop application | Windows

Your installation encountered errors. Installer failed to initialize. (CS5.5 upgrade)

I am trying to install CS5.5 on an HP laptop running Windows 7. It is an upgrade version. I had it installed once, but InDesign did not function fully (could not access any tools or choose any of my paragraph style definitions). So I uninstalled and tried again. Now I can't get past the "Finish" window that reads as follows:
Installation Status
Your installation encountered errors
Please try restarting your system and installing again
Installer failed to initialize
Contact Customer Support for further assistance
<Click> DONE
First let me say that contacting "Customer Support" is ineffectual. They will tell you that it is a tech problem and to contact Technical Support.
Before I began getting this message over and over, upon installation, I would be told that the resolution of my monitor did not meet minimum requirements and needed to be set to at least 1024 x 768. My monitor was set to 1600 x 900.
How can I get CS5.5 Design Premium to install on my laptop? TYSM (in advance) for any help.

CyberAmazon54 I would recommend reviewing the installation logs for the Creative Suite 5.5 software you are trying to install. You can find details on how to locate and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. You are welcome to post any specific errors you discover to this discussion.

Installer failed to initialize / cpsid_83578r3 / CS5 on OSX Mavericks

I own Adobe CS5 PRODUCTION PREMIUM and have successfully used it for a number of years on my Mac OS X computer. Recently I could not get After Effects to open so I uninstalled it, intending to reinstall it. I have recently installed the new Mac OS X "Mavericks" on my computer. Right now, I cannot get the disc installer to work--I get an error saying, "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." which I did:
cpsid_83578r3: Error, "Validate license at Pre-chrome" when installing - Creative Suite 5
Click here for details and corrective actions related to this issue.
I have searched Adobe forums for solutions. However, I have found no solutions. I REALLY need this software to work for my new job. What do I need to do to get AE to install from my CS5 Production Premium discs? I can still use other CS5 programs, but not AE...please help!

Jneigh there is no need to post your token number as the service which allows us to collect the installation logs is no longer available.
Did you complete the steps in the referenced document at Install log error "Validate license at Pre-Chrome time" - http://helpx.adobe.com/creative-suite/kb/install-log-error-validate-license.html?

Maintenance update failed CS5 Design Premium

I am not good at forums and hope this is the right place. If not, please someone guide me because I need help.
I have gotten a failed update warning many times on my Win7 Ultimate machine after trying to do a maintenance update on my CS5 Design Premium. Does anyone know what to do? With all due respect I was angered to learn from Prakesh via chat support that I had to turn to the forums for help with a software update issue!! I thought forums were for learning how to use features of the software, not what I would consider a software technical issue. Is this common with ADOBE?
I also have CS6 Production Premium but haven't encountered any update issues with it.......yet.
ANY help would be greatly appreciated. I spent THOUSANDS of dollars on these 2 packages and can't believe I can't make a call to ADOBE!

Please provide us with the following logs.
You can find them at:
Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
AAM logs
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\<username>\AppData\Local\Adobe\AAMUpdater
You can zip all the files together and send us through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Regards,
Ashutosh
[email protected]

CS5.5 Design Premium: installer failed to initialize

Similar Messages

Maybe you are looking for