CS5.5 help titles visible in CS6 Adobe Help Manager

Dear  Community Help Team,
After my upgrade from CS5.5 to CS6, old Help titles were still visible in the Download Preferences section of the Help Manager.
I removed the complete CS5.5 suite to ensure a clean install of CS6. Unfortunately, the Adobe de-installation script does not clean up the CS5.5 files in the C:\Users\<name>\AppData folder of Windows 7. The same happened after my upgrade from CS4 to CS5.5.
Fortunately, I was able to fix the issues myself:
I went to:
C:\Users\<name>\AppData\Roaming\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1\Local Store\HelpCfg\en_US
Apparently, the Help Topics are built from the contents of this folder.
I removed the old .helpcfg files. If a help file is not included in Adobe Help > Download Preferences, I added them manually by going to e.g. this folder:
C:\Program Files\Common Files\Adobe\HelpCfg\en_US
And copied the required .helpcfg file to the folder mentioned above.
Is there a possibility to remove old Help titles in the next de-installation script of a future CS product?
Cheers,
Dave

To answer Marc's question:
"In an effort to improve search, Adobe has combined Help for CS5 and CS6 in the same navigation structure. Let us know what you think of this approach. Versions are typically identified in page titles, as in the page you refer to above."
I looked into this using my previous search query: "image trace" for Illustrator CS6.In the search results list I see the CS version number in the title of the articles. I think this is a nice way of catering for different audiences of CS versions in one integrated search function.
However, I am not sure whether the search results are ordered by version number and I am not sure if I require a CS version in my query to get my answers. Remember, I arrived at the Community Help website through a link in one of the CS6 applications, Illustrator that is.Furthermore what I would like to see as an improvement is facetted search. Here, search results are ordered by topics such as CS version and similar results topics such as "image trace" and "live trace" in my example.Now I have to scroll down a long list to find what I was looking for.
I agree with ATS's previous post and I would like to emphesize the same point (item 2 in my previous post) again. 
No matter how well search is improved in Community Help, we do need a comprehensive manual with text, images and instructions that deals with CS6 functionality. If the manual was not ready at the time of shipping CS6, the product is not ready for shipping..
I also need to have a pdf manual ready for offline reading as well. On the moment there is none yet. If my internet connection drops, I am on my own. Not nice for first time users.
CS5.5 came with a complete help manual; in Community Help as well as a pdf. You cannot expect us to figure out the differences based on articles of CS5 and CS6. If we continue the current apporach, imagine three CS versions from now where we have to revert to old version articles.Again this not nice for first time customers.
Moreover, in my example where I search for image trace options in Illustrator CS6, I cannot revert to the old articles because the whole functionality (and algorithms) has been changed. There are no articles about the new function: only a few paragraphs and a video link.
I do like embeded video tutorials in any future articles of Community Help. I think that has added value over a static pdf manual. It invites users to come to the Community Help website.
Cheers,
Dave

Similar Messages

  • CS6:  Adobe Help Manager - PDF download/extraction error

    Hi - we have received several reports through this forum that some users are encountering an issue when downloading Help reference PDFs through the Adobe Help Manager in CS6. 
    Problem: Although the application appears to be downloading the Help content, the application hangs during the 'extraction' phase of the process. Further, when users check in their shared documents folder, the PDF files are actually present and unzipped as expected.
    Solution:  the application database files and/or corrupt configuration files are likely at fault. To resolve the issue, please delete the following two directories.
    Delete the following directory:
    Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 
    Tip:  To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.
    Mac OS: /[user name]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
               Tip:   To find this directory on Mac OSX 10.7, open the Terminal application and enter the following: "chflags nohidden ~/Library/” and execute.
    And delete this directory too:
    Windows : C:\Users\Public\Documents\Adobe\ (Help and PDF directories within)
    Mac : \Users\Shared\Documents\Adobe (Help and PDF directories within)
    Then simply restart the Help Manager and restart the download process.
    The engineering team is continuing to investigate the root cause but the steps above should resovle the issue for the majority of users.  Thanks for your patience while we continue to investigate.

    Hi Mark
    I was almost sure that this issue was related to our proxy, so I decided to trace the dialog between HelpManager and our proxy.
    I used a HTTP sniffer called Charles  ( demo downloadable here:  http://www.charlesproxy.com/ ) to trace everything.
    Bingo !
    HelpManager has some problems talking with the proxy ( authentication issues ).
    If you are interessed, I can mail you the log created by my sniffer to allow your engineering team to investigate.
    Hereafter are some screen shots of the trace :
    As you can see, it's very short :
    1) the first HEAD failed (normal) : the proxy request an NTLM authentication
    HEAD #1 request :
    HEAD #2 answer :
    2) the 2nd HEAD failed :
    HelpManager did not respected the NTLM authentication method requested by our proxy !
    HEAD #2 request :
    HEAD #2 answer : error 403 !
    3) then a POST is made :
    Failed because the authentication is bad  (not NTLM, as expected by our proxy)
    POST request :
    POST answer : error 403
    4) then a GET is made on the URL :
    http://www.adobe.com/support/chc/update/400/fr_FR/update.xml
    This time, the authentication negotiation between HelpManager and the proxy is OK, but the last GET failed : error 404, the requested xml file is not found on your site !
    GET #3 request :
    GET #3 answer : error 404
    Mark, I hope these informations will help your engineering team to correct this issue !
    Feel free to request complementary information if needed.
    Best regards,
    Didier Nicolas

  • CS6 Adobe Extension Manager opens in Dreamweaver but then stalls

    CS6 Adobe Extension Manager opens in Dreamweaver but then stalls and never opens anything, nor can I install anything.
    I have removed and installed the Ext manager twice, no help at all.

    Hi Tr_moore,
    Apologies that you have been facing this issue with Extension Manager, can you please follow below steps and let us know if that works for you.
    Sorry we do not have a clean workaround for this issue, There is a slightly destructive workaround, where in all your previously installed extensions for all Adobe Products will be removed, you will need to make note of all the extensions installed for each Adobe Product and install them one at a time after you have followed the below steps.
    1. Goto Below folder and Delete it completely
         Win : C:\ProgramData\Adobe\Extension Manager CS6
         Mac : /Library/Application Support/Adobe/Extension Manager CS6
    2. Goto Below Folder and Delete it Completely
         Win : %Appdata%\Adobe\Extension Manager CS6
         Mac : ~/Library/Application Support/Adobe/Extension Manager CS6
    Please notice the difference in the Mac path, there is an extra "~" for point no. 2
    3. Uninstall Extension Manager CS6 with Remove Preferences.
    4. Now install Extension Manager CS6
    Do let us know if this helps.
    Mudit
    Adobe

  • Unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64

    I am unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64 bit.Basically installation rollback on Win 7 64 bit image.
    MSI Log File :-
    Property(S): ProductToBeRegistered = 1
    MSI (s) (5C:D4) [17:59:21:784]: Note: 1: 1708
    MSI (s) (5C:D4) [17:59:21:784]: Product: Adobe_CreativieSuite_5_MNT -- Installation operation failed.
    MSI (s) (5C:D4) [17:59:21:784]: Windows Installer installed the product. Product Name: Adobe_CreativieSuite_5_MNT. Product Version: 1.2.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.
    Please let me how to install 64 bit package on Win7 64 bit.
    Thanks in Advance.

    Ok so I downloaded the most current installer CS5.1, My previous installer was version 5.0. It did install fine fully updated to my license version. I just wanted to update in case anyone in the future has a similiar experience. Too bad this advice was not offered by the "experts" here.

  • CS6 Adobe Help Viewer?

    I recently installed CS6 from a disc. When attempting to open InDesign Help, I get the following error message:
    Adobe Help Viewer is not installed and you are not connected to the internet. Please check your internet connection, or reinstall InDesign
    Having checked and reinstalled, I'm still getting that message, and similar messages for the other CS6 applications such as Dreamweaver.
    Is anyone else having this problem?
    Thanks -- Jeremy

    It works for me this morning. Here's the top of the InDesign Help page.
    You might try posting on the Community Help Application forum:
    http://forums.adobe.com/community/creativesuites/communityhelp

  • Illustrator 12 (CS2) help does not appear in Adobe Help Center 2.0

    Hi, I've just installed Illustrator CS2 today and I wanted to search for something in the help center but the only 2 products that appear in it are Photoshop CS2 and After FX CS2. I've restartred the computer to see if it would resolve the problem, but no..
    So I need help in enabling Illustrator info in Help center.
    Oh, and neither does Audition 3 appear in there.

    I forgot one detail. This happened while I was having trouble seeing the mouse cursor (I use Apple's Magic Mouse). It had disappeared briefly. I had to drag the cursor out of the Firefox Window for it to reappear. I accidentally entered full screen view while the cursor was not visible.

  • W7 x64 CS6 Adobe Application Manager lost Applications

    On my systems (desktop + laptop) I have installed the CS6 Suites. Well known, that there are no functionality updates for CS6 no longer, but I would like to get the updates for Camera Raw …… The situation is, on the laptop the Adobe Application Manager works fine, but on the desktop I have an empty list of application and therefore no updates. How can I manage this?

    I came across your post but I'm using a Mac. I had the same errors but decided to try out PS CS6 and found it was already updated. I rebooted and the errors disappeared. (My Adobe Update Manager works with both CC and CS6.) If you've already tried verifying update and rebooting, perhaps this thread (link) will help?
    Adobe Application Manager won't update on Win 8.1 -> cannot install apps

  • U44M2P7 error on CS6 Adobe Extension Manager Update

    Hi
    I'm getting this error code when trying to install EM 6.0.2 ... I have tried uninstalling and reinstalling from the latest EM download etc etc - no change.
    What does this error mean and what do I have to do to get past it?
    Thanks for your help
    Richard

    1. Please download the EM 6.0.2 patch installer from http://www.adobe.com/downloads/updates/ and run it manually to update EM.
    2. If it doesn't work, please follow the instructions at http://forums.adobe.com/message/4431136#4431136 to generate log file. The log file name will not be the same as that in the instructions. It would be "Adobe Extension Manager CS6 6.0.2 08-14-2012.log.gz" or similar.

  • CS6: Adobe Application Manager - Error A12E1

    Hello,
    I am getting Error Code: A12E1 when trying to run Adobe Application Manager.
    System: Windows 7 64-bit
    Software: CS6 Production Premium CS6
    I have tried the following:
    Restarted
    Started the program with "Run-As Administrator"
    Downloaded and re-installed Adobe Application Manager
    Renamed the C:\Program Files (x86)\Common Files\Adobe\OOBE folder, and tried all methods above.
    Here is the entry in the PDApp.log for the install:
    12/04/14 10:04:09:343 | [INFO] |  | ASU | PIM | PIM |  |  | 2784 | This schema version does not have Applet Relationship Info Table
    12/04/14 10:04:09:343 | [INFO] |  | ASU | PIM | PIM |  |  | 2784 | SUCCESS deleteAppletRegInfoRecords.
    12/04/14 10:04:09:374 | [INFO] |  | ASU | PIM | PIM |  |  | 2784 | SUCCESS deletePackageUpgradeInfoRecords.
    12/04/14 10:04:09:374 | [INFO] |  | ASU | PIM | PIM |  |  | 2784 | SUCCESS deletePackageInstallationInfoRecords.
    12/04/14 10:04:09:421 | [INFO] |  | ASU | PIM | PIM |  |  | 2784 | SUCCESS insertPackageUpdateList.
    12/04/14 10:04:09:421 | [INFO] |  | ASU | PIM | PIM |  |  | 2784 | SUCCESS insertAppletRegInfoList.
    12/04/14 10:04:09:421 | [INFO] |  | ASU | PIM | PIM |  |  | 2784 | SUCCESS insertAppletRelInfoList.
    12/04/14 10:04:09:452 | [ERROR] |  | ASU | PIM | PIM |  |  | 2784 | Failed to create backup folder.
    12/04/14 10:04:09:499 | [FATAL] |  | ASU | PIM | PIM |  |  | 2784 | Failed to create backup folder C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core
    12/04/14 10:04:09:514 | [FATAL] |  | ASU | PIM | PIM |  |  | 2784 | package installation failed and the return code was 50
    12/04/14 10:04:09:514 | [ERROR] |  | ASU | PIM | PIM |  |  | 2784 | Failed to install with return code: 50
    Previous to this, CS6 was uninstalled, cleaner tool ran, and re-installed.
    Any and all recommendations would be greatly appreciated!
    Thanks!
    Jayson

    Jayson please see A12E1 error installing Creative Cloud products | CC for information on how to resolve error A12E1.

  • CS6 Adobe Application Manager Conflict

    I tried to update Photoshop CS6, but it says I am running Adobe Application Manager and have to close it before I can get the updates. I don't see the application manager running anywhere. Where do I find it so I can shut it down?

    I'm using Win 7, 64 bit. I finally just went to the task bar at the bottom and "Quit" the Adobe Application Manager". I could then download the update and install it. But this is ridiculous. It sounds counter-intuitive. The application manager would seem to have to be running in order to "manage" updates and downloads.

  • Help install photoshop CS6 adobe application manager

    I'm trying to install CS6 via the application manager. It downloads a file and then hangs at waiting to install. I've tried everything I can think of disabling virus scanner. I have CS5 installed could that be conflicting with the new software? Any ideas or help would be appreciated!!!

    Run the Creative Suite Cleaner Tool and try again. Clean out all apps and reinstall them when needed. You could be seeing a conflict with some shared components or an update having introduced some incompatible data.
    Mylenium

  • Adobe Helper for Ps CS6 Extended (OSX Lion)

    I don't know if that was just me or not. You gotta to be kidding when I saw all legacy helper info still sitting inside Adobe Helper.
    I was out of my curious running Adobe Helper from Adobe Photoshop CS6 Extended. My goodness gracious, what is Adobe thinking?
    This should haven't released much sooner. Adobe Helper itself is a messy helper app, it included legacy Master Collection CS5.5 apps along with the latest Master Collection apps CS6.
    I don't want to see all of CS5.5 helper files sitting in Adobe Helper.
    Where can I submit this feedback/bug?
    Adobe Helper team should ought to be shame of themselves in this situation.
    Anyone know any workaround solution to get rid all of legacy helper files? Please explain the steps in layman's terms.
    Thanks in advance.

    The help files are for multiple versions, to be more discoverable through a web search.
    There is a dedicated forum for the Adobe Help Manager/Community help application: http://forums.adobe.com/community/creativesuites/communityhelp
    Look at this document for more info about the changes: http://helpx.adobe.com/x-productkb/global/community-help.html

  • CS5.5 won't open Adobe Help, only browser

    Hi all,
    I am having some problems with the Adobe Community Help application.
    I am running CS5.5 under Windows 7 64-bit on a Samsung NP700G7C laptop.
    I noticed today that clicking links in the Adobe Help application did nothing at all, unless they were right-clicked and opened in a new tab of the application.
    As this behaviour was frustrating, I followed the steps on this page:
    http://helpx.adobe.com/creative-suite/kb/help-application-doesnt-update.html
    Upon first run, the reinstalled Adobe Help application offered to download local content, which I allowed.
    Several odd things then happened:
    Even after downloading the available content, and without any CS5.5 applications open, Adobe Help wouldn't close - it minimised to the system tray. This wasn't how it used to behave.
    Clicking help from any CS5.5 application opens its help page in my web browser, not Adobe Help.
    There is no option in Adobe Help to use it rather than the browser (contrary to what's described in the final issue on this page: http://helpx.adobe.com/creative-suite/kb/known-issues-community-help.html)
    So now that Adobe Help is reinstalled and updated, how do I get the CS5.5 applications to "see" and use it again?
    Thanks for any advice!

    Help Manager does indeed stay in the tray, looking for updates.  But since updates don't happen all that frequently in reality, feel free to quit or kill the app via task manager. Acrobat X should open local help —it's possible that you many not have the PDF in their shared docs folder.
    Also, Creative Suite updates don't include Adobe Help Manager or the Community Help Client app — so you may need to do one more thing to thoroughly uninstall the app:
    1. Uninstall  Adobe Help via "Add Or Remove Programs" utility (Windows)
    2. Delete the following directory:  %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1  (Windows)

  • Cannot find CS6 offline help file

    Hi,
    When I try to opne the Dreamweaver CS6 help file by clicking on help in the help menu or F1 Dreamweaver opens the site http://helpx.adobe.com/de/dreamweaver/topics.html but not the offline help file. I can see that the Adobe help applcation gets started but it terminates after a few seconds. How can I open the offline CS6 help file? Why idoes Adobe help application terminates after a few seconds? Thank you for your help.
    Regards

    The answer above is not quite what the first post asked.
    In many parts of CS6 - like setting up a site for instance, there is a help button that does not work if you are offline. Local internet services in my part of the world are rubbish at best and hopeless at worst, so it is not always possible to get on line help. This does not help the working day at all.
    I have an installation of CS5.5 and when I click on a help link within the program, it finds my offline help files and displays the correct help for the topic.
    I just installed CS6 for the first time on a new PC expecting the same. There appears to be no offline help available, nor can I see any way to install it.
    After a major search operation on the adobe website, I did find two pdf help files for CS5, one of which has some help for CS6, but not a lot, and another that contains the same help  + 20 or so pages for the creative cloud version, which is of no use to me. For a program that cost a vast amount to purchase, removing the built in help is not what I expected, though I am not at all surprised.
    So is there a way to set up offline help without having the pdf file always open just in case? Or are we stuck with a no help system?

  • Adobe Help Manager "No adobe products are currently installed"

    Nevertheless I have installed:
    . Windows 8 Professional 64 bits English UK
    . Adobe Production Premium CS6 English
    . Adobe Acrobat Standard X English
    . Adobe Dreamweaver CS5.5 French
    . Adobe Photoshop Lightroom 4
    And when I launch Adobe Help, Adobe Help Manager tells me "No adobe products are currently available".
    Does anyone can help me, please?

    I have also major trouble with this new help system.  I'm trying to deploy it in a big locked-down enterprise environment.  So what I want to do is to make help only available offline (when users press F1 they don't get bothered with internet connection and other pop-ups, but instead a simple offline help file opens, like in the old days).  So I updated to the most recent help files and selected "Display Local Help content only" in the Adobe Help Manager.  Also I selected "Manually update my locally stored Help content."  (I did all this with a local admin account)
    Then when I log on with a regular end user account, and I open for example InDesign CS6 and then press F1, I get an error from Acrobat Pro upon opening the help file "Access denied".  So I searched for that help file and it turns out that those help files are stored in c:\documents and settings\all users\documents\adobe\  I don't know what the policy is in other big companies, but in the case of my client (Electrabel GDF SUEZ) that directory is locked down.  So my first question is: how do I change the location of the offline help files?
    Ironhide001: maybe your problem is also access-related?
    Second question is: how do I turn of pop-ups from Help Manager saying new help content is available for download, as our end users can't download/install it anyway??
    Thanks a lot for your swift feedback Adobe, I have to urgently finish my documentation to describe the setup process because of deadlines.

Maybe you are looking for