CS5.5 install help!

Question

I have just purchased CS5.5 but installation will not work (I've tried 5 times!). I have disabled my anti-virus, and my firewall and there are no previous versions on my PC! I have even deleted other Adobe products in case that was the problem. Any suggestions gratefully received as I'm really frustrated!!! Cannot get through to Adobe on the phone either!

Answer 1

Thank you very much! I will try the links below.
Unfortunately it is very hard to get in touvh with Adobe! The phone number for Australia is disconnected (if you have an Australian phone number for support I would be very grateful!!!)...and even the Education support number I tried the other day won't answer - have been on hold for 2 x 20minutes with no one answering! And the "chat" option...I've sat and waited for an operator to be available for ages...no operators available!
I have disabled my anti-virus, and firewall, checked that I have all the appropriate plug-ins ie. Java, Quicktime etc and my computer is brand new, Windows 7 with no previous version of Creative Suite! I have no idea what I'm doing wrong!!!
Regards,
Sarah
sarah trowell
e [email protected]
m 0402 814 804
p [phone]
Date: Wed, 30 Nov 2011 20:26:12 -0700
From: [email protected]
To: [email protected]
Subject: CS5.5 install help!
Re: CS5.5 install help! created by Preran in Downloading, Installing, Setting Up - View the full discussion
There are a couple of docs that I can point you to.
http://kb2.adobe.com/cps/895/cpsid_89564.html
http://kb2.adobe.com/cps/828/cpsid_82827.html
If you still have problems, use the Contact Us page. (http://www.adobe.com/support/contact/). You have various options using which you can contact Adobe, including a Chat option.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4056153#4056153
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4056153#4056153. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.