CS5.5 Mac - "Install" won't launch
Hi -
I'm brand new to this forum. If this question has already been answered, I apologize, but thank you in advance for any help you can offer.
Earlier today, I paid for a download of CS5.5 Design Premium for Mac, specifically from littlesoftshop.com. I launched the downloaded .dmg file, then clicked on the "Adobe CS5_5 Design Premium" icon. Next, I see 4 options: a "deploy" folder, an "Install" icon, a "packages" folder, and a "payloads" folder. Logically, I clicked "Install". When I do so, it acts as though it wants to open (icon quickly zooms towards me), but nothing launches. Each ensuing click does nothing.
I've restarted my computer, I've cleared the cache...just about everything short of reinstalling the OS (currently on 10.6.8, btw). Is there another method of getting the "Install" to run? I have a serial product number provided for me at purchase, but I can't even get anything running to finish the install. Your help would be greatly appreciate!
Thanks in advance,
Bryan
Clicking on the .dmg file simply opened a window with an Adobe banner on top, then two options to click: a red "box" icon labeled "Adobe CS5_5 Design Premium" and a .pdf "Read Me" file. When I double click the red box, it shows me the 4 options I listed above, including "Install". I can't get it to run.
I currently have CS3 installed on my machine. While attempting to solve the above issue, restarting, clearing cache, then running the program "AppleJack" (that apparently helped others in the past), I've discovered (and quite frustratingly so) that NO Adobe program will open for me now. Everything else on my desktop is opening and functioning as normal, but all of the sudden, my computer hates Adobe. Wondering if perhaps solving whatever issue is in the way of my opening Adobe programs will also solve the problem of running the "Install" application for CS5.5?
At this point, I can't even get to a welcome screen to get started! Grrrrrr...
THANK YOU for your time!
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0 libsystem_kernel.dylib 0x96a3a8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x98ac7280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x98b4d095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x921e8492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x921e868e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92134b8b MPWaitOnQueue + 261
6 AdobeACE 0x0005a6f1 0x20000 + 239345
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9 libsystem_c.dylib 0x98ac25b7 _pthread_start + 344
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4 com.apple.CoreServices.CarbonCore 0x921e868e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92134b8b MPWaitOnQueue + 261
6 AdobeACE 0x0005a6f1 0x20000 + 239345
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1 libsystem_c.dylib 0x98ac72e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x98b54af0 pthread_cond_wait + 48
3 com.adobe.amt.services 0x095a4126 C_AMTUISwitchSuppressUpdates + 16768
4 com.adobe.amt.services 0x0959cdb0 C_EULA_SetState + 2164
5 com.adobe.amt.services 0x095a418c C_AMTUISwitchSuppressUpdates + 16870
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7 libsystem_c.dylib 0x98aacd4e thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x000000f8 ebx: 0x00000006 ecx: 0x00000000 edx: 0xbfffe458
edi: 0x12ece040 esi: 0xbfffe458 ebp: 0xbfffe3a8 esp: 0xbfffe3a8
ss: 0x00000023 efl: 0x00010246 eip: 0x8fee48d3 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000038
Logical CPU: 0
Greatly appreciate your help.
Celeste -
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