CS5.5 to CS6 free upgrade - Why can't I get a disk?

I have been trying to convince someone in support at Adobe that we would like a hard copy disk of the CS5.5 to CS6 free upgrade, however they keep sending me a link to Creative Cloud even though I have talked to customer support until I am blue in the face that our IT department wants a hard copy to use for my download? We purchased the hard copy of CS5.5. Can I pay the $20 charge for the hard copy?

I purchased 5.5 and am looking to get the complimentary CS6 upgrade. Customer service for some odd reason do not want to discuss how to obrtain a disk. Last time they sent me a link to Creative Cloud ...... for what reason I do not know, except maybe this is where you can download from the internet. Our download is too slow and I need a disk.

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2014-07-30 21:56 GMT+01:00 Miguel Sousa <[email protected]>:
Why can't I get open type features to work properly with an open type
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CS5.5 to CS6 free upgrade - Why can't I get a disk?

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