CS5.5 web premium cannot get Help to work

I have just bought new Win7 x64 PC,
I have Zonealarm firewall
I open Dreamwaver, Acrobat or Fireworks.
I click on HELP > XXX HELP
I see Adobe Community Help. I see "To access or download help, connect to the Internet or deselect "Display Local Help Content only" in Preferences."
I click on EDIT > PREFENCES > GENERAL and have LOCAL content only set as NO
I click on EDIT > PREFENCES > LOCAL CONTENT and see a number of items showing PENDING DOWNLOAD
Nothing seems to work. I need context sensitive help available, online and offline.
While I am online to write this, it seems that Adobe Community Help is not getting online to display help.
HELP PLEASE!

Hi Blue Moses,
I am sorry that you are facing this problem. I will ask around, but meanwhile, you can check the direct help links.
http://help.adobe.com/en_US/dreamweaver/cs/using/index.html
http://help.adobe.com/en_US/acrobat/standard/using/index.html
http://help.adobe.com/en_US/fireworks/cs/using/index.html
Thanks,
Preran

Similar Messages

  • CS5.5 Web Premium has deleted my MS Outlook Email account - can anyone help?

    I've recently installed Adobe CS5.5 Web Premium and, while the software works properly, it has completely deleted my MS Outlook email account and all of my work emails. Does anyone know why this has happened and whether I can restore my deleted Outlook account?
    Appreciate the help.
    A

    To start with, you're asking in the wrong forum. I'd suggest that you ask in the Creative Suite forum.
    Second, when you post it there, you should describe your operating system version.
    However, I'd say that it's just about impossible that installing the Creative Suite could delete an email account.

  • Adobe CS5.5 Web Premium

    Hi, I successfully created, using "Adobe Application Manager Enterprise Edition", my deployment package for "Adobe CS5.5 Web Premium" (Universal English Windows). I'm able to install everything silently without any problem. But the first time that I launched "Acrobat Professional 10.0" it said that I need to enter a valid serial which I already did in the "Adobe Application Manager Enterprise Edition". So I recreated everything thing and it seems to be working now. But I want to make sure! Is there any registry, any command line that I can check to see if the application "Acrobat Professional 10.0" is running in trial mode or not. And by curiosity why can't we change the default language from the English to the French without getting the window that ask for a valid serial for the French language. Why the fuss about the language part?!
    Thanks in advance for the help!

    Hi Bob, after recreating everything I found out why exactly it wasn't working. First I forgot to deploy first Acrobat X and then the principal MSI (Adobe CS5.5 Web Premium.msi). That part is now working correctly as far as I can see. But now I'm having an error on the 32 bits when the principal msi is trying to install. I haven't tried the 64 bits version yet but I use the same msi properties. I'm getting an msi unknow error about path1 (msi property) that cannot be null. What exactly is path1? I only use these msi properties:
    ALLUSERS=1
    ARPSYSTEMCOMPONENT=1
    ARPPRODUCTICON=ARPPRODUCTICON.exe
    DWUSINTERVAL=30
    INSTALLLEVEL=100
    REBOOT=ReallySuppress
    DWUSLINK=CEEB8798AEBC90F8B9ACA7CFEEDC978FEE9BD78F598B90AFCE8BF7A8C91BA08FCE0C479FD9AC
    ARPURLINFOABOUT="http://www.adobe.com"
    SHOWLAUNCHPROGRAM=0
    ARPCOMMENTS="This package is created by Adobe Application Manager Enterprise Edition"
    ARPNOMODIFY=1
    INSTALLPH=0
    Again, any help will be appreciated!

  • Adobe CS5.5 Web Premium Updater Keeps Crashing in Lion

    I have recently upgraded to Lion and my Adobe Web Premium CS5.5 will no longer update. When I click to run the updater, it just pauses for a moment then Application Manager just quits without any message. I am running OSX Lion on a Macbook Pro Core i7. Any help would be greatly appreciated.
    Thanks!

    Hi Bob, after recreating everything I found out why exactly it wasn't working. First I forgot to deploy first Acrobat X and then the principal MSI (Adobe CS5.5 Web Premium.msi). That part is now working correctly as far as I can see. But now I'm having an error on the 32 bits when the principal msi is trying to install. I haven't tried the 64 bits version yet but I use the same msi properties. I'm getting an msi unknow error about path1 (msi property) that cannot be null. What exactly is path1? I only use these msi properties:
    ALLUSERS=1
    ARPSYSTEMCOMPONENT=1
    ARPPRODUCTICON=ARPPRODUCTICON.exe
    DWUSINTERVAL=30
    INSTALLLEVEL=100
    REBOOT=ReallySuppress
    DWUSLINK=CEEB8798AEBC90F8B9ACA7CFEEDC978FEE9BD78F598B90AFCE8BF7A8C91BA08FCE0C479FD9AC
    ARPURLINFOABOUT="http://www.adobe.com"
    SHOWLAUNCHPROGRAM=0
    ARPCOMMENTS="This package is created by Adobe Application Manager Enterprise Edition"
    ARPNOMODIFY=1
    INSTALLPH=0
    Again, any help will be appreciated!

  • CS5.5 Web Premium (Mac) Download Hangs at 650.5MB

    I am trying to download CS5.5 Web Premium for Mac from this link, but I cannot get the download to finish.  On the Mac, I have attempted downloading with Firefox and Safari, but the download stops at 650.5MB.  I have also tried downloading via Firefox and Internet Explorer via PC, but the download still stops in the same place.
    Safari gives the error message "the network connection was lost" after the download has been stuck for a long period of time.

    Thanks for responding kglad.   I have tried Folx GO as a download manager.  Do you have another suggestion as I have tried what you suggested and this does not work.   I have not contacted Apple as this is not an Apple issue. 
    Response from curl: 
    curl -L -# -O http://trials3.adobe.com/AdobeProducts/WEBB/CS5_5/osx10/WebPremium_CS5_5_LS1.dmg
    ######################################################################## 100.0%
    Open the "dmg" file and this is that you receive.
    <HTML><HEAD>
    <TITLE>Access Denied</TITLE>
    </HEAD><BODY>
    <H1>Access Denied</H1>
    You don't have permission to access "http&#58;&#47;&#47;trials3&#46;adobe&#46;com&#47;AdobeProducts&#47;WEBB&#47;CS5&#95;5&#4 7;osx10&#47;WebPremium&#95;CS5&#95;5&#95;LS1&#46;dmg" on this server.<P>
    Reference&#32;&#35;18&#46;25063e17&#46;1422470439&#46;25a9f88a
    </BODY>
    </HTML>

  • CS5.5 Web Premium   OS 10.10 = Inconsistency in the installer database. Is there something to resolve this?  Cleaner did not work-BC, not installed.

    I have CS5.5 Web Premium for Mac.  I have been using it on my old PowerBook on Yosemite for several months. I just purchased a new PowerBook with Yosemite and cannot get the software to install.  I purchased an external drive, LG Portable DVD Writer.  I first thought that this was the failure point, but, since then, I was about to install MS Office.  Many times the CD spins insanely without allowing me to install.  However three times now, I've made it to the point just passed entering the ID, which was successful (I have a screenshot).  I get to a point of the Installation Status that reports:  Your installation encountered errors.  Please try restarting your system and installing again.  Inconsistency in the installer database. Please restart your computer and install again.  After determining that would not resolve the problem, I began doing a little research and found that there was an Exit 15 error in the error log.  I then  downloaded the CS Cleaner Tool.  The application returned this message:  The following installations were found on your system.  The dialog box was empty.  I then decided to try to download the application this morning while I was on a dog walk.  It appears that the file downloaded and I was able to initiate the installation. However, shortly after that, I can an error message stating that it has timed out.  I tried again to install it from the finder, but, it does nothing.  I am out of ideas!  Please send me the magic answer!  Thanks!  Mary

    Hello kglad,
    Thanks for taking the time to reply.  I did that today, and got the exact same error message.
    This is what I've tried now..
    Copying installation files to desktop and installing.
    Downloading installation files to desktop.
    Any other ideas?  It seems as though there is some kind of "conflict" where old files need to be removed.  However, my earlier assessment found that those files do not exist, since nothing is actually installed yet.
    Mary

  • CS5.5 Web Premium freezes/hangs

    I've reinstalled CS5.5 Web Premium on my 2011 MacBook Pro, but I am unable to open up the programme. I am currently using OSX10.8.2.
    I've recently changed my logic board and hard disk with Apple as there were some technical issues. I installed Web Premium and am unable to load any of the programmes. I've keyed in the serial number during the installation. What I get is the loading screen, and none of the programmes actually open up. I have to force quit the programme to close it.
    I've called Adobe before, and they've asked me to uninstall and download a trial version of CS5.5 once more. I've done that, but the same issue still occurs, it still freezes when I open it. I have contacted Apple about this issue, but they told me that there is nothing wrong and that I can only seek help from Adobe.
    Anyone with the same problem or knows how to resolve this?
    Any help is greatly appreciated

    Crash logs/ exact system info:
    Working with your Operating System’s Tools
    Mylenium

  • Trying to install CS5.5 web premium on a new Windows 8 computer

    I am trying to install CS5.5 web premium on a new Windows 8 computer. I had installed it before but Illustrator would not run. I tried reinstalling just Illustrator that did not work. So I uninstalled the whole suite, and planned to reinstall the whole thing. But I get "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." So I download ASA, and try to run the .exe and nothing happens.

    Run the Creative Suite Cleaner Tool, then try again. Also check this:
    Troubleshoot installation | CS5, CS5.5
    Mylenium

  • While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get

    While upgrading Adobe Creative Suite CS4 ME into Adobe Creative Suite CS5.5 Design Premium, I get an error saying This serial number is not of a qualifying product, please try another. I used to be able to get a code from customer service but I can't get to the chat. Please advise!!!!

    MoeGhazal I reviewed your account and it looks like you have have upgraded from a CS4 volume license for Design Premium to a retail upgrade of Design Premium 5.5.
    I also show that you made two purchases of CS5.5 Design Premium but the second purchase was canceled.  Please make sure you are utilizing the serial number which ends in 7886.
    If you are using the correct serial number then it is likely the installer will not recognize your volume license CS4 serial number as being valid for an upgrade.  If you can contact our support team then you can be walked through an unlocking procedure to allow you to proceed with the installation.  You can contact our support team directly at Contact Customer Care.  You may want to try installing a web browser you have not previously utilized.  It is likely a toolbar or some other software application is affecting your ability to access chat support successfully.
    If you are still unable to reach our support team then please verify the information under your account is accurate.  If you can please then update this discussion after confirming this then I can request a member of our support team contact you directly.
    Again I would recommend reaching out directly if possible as it will be the most efficient method of resolving your current error.

  • CS5.5 Web Premium Trial

    Hi,
    I have just upgraded my computer and I am looking for a link to download CS5.5 Web Premium Trial version, I have a serial key, I am asking because I have misplaced my CS5.5 disc.
    Thanks

    If you previously purchased and registered CS5.5, you can log in to your Adobe.com account and download it via the My Orders link.
    Otherwise try http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
    Follow the Very Important Instructions on that page first otherwise the links won't work.

  • Where can I find the plugin to open camera raw files for Nikon D810 for Photoshop CS5.1? I've looked around the site but cannot get this to work.. Thank you.

    Where can I find the plugin to open camera raw files for Nikon D810 for Photoshop CS5.1? I've looked around the site but cannot get this to work.. Thank you.

    See for yourself which version of ACR is needed for that camera’s RAW files
    http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html
    then check your version (Photoshop > About Plug-In > Camera Raw).
    Your version of Photoshop does not support that version of ACR.
    You could use the free DNG Converter.

  • TS4212 can anyone help please..  since iCloud  came on the scene  My all in one printer  keeps saying  it is not USB connected.  I have been  looking for over a week now   and even chatted  with the USA  but cannot get it to work

    can anyone help please..  since iCloud  came on the scene  My all in one printer  keeps saying  it is not USB connected.   what do I do
    I have been  looking for over a week now   and even chatted  with the USA  but cannot get it to work.
    I am really struggling

    Thanks
    someone named  Eloisa   she gave me   a phone no.   or visit hp.com/uk
    cannot make head nor tale of it all.  I am old.  and find everything hard to undertstand

  • I can't activate Adobe X Pro on my Mac (part of CS5.5 Web Premium

    I've installed Adobe X Pro as part of a CS5.5 Web Premium installation on my Mac (OS X 10.9.5). Adobe X Pro will not start up. When I try to start it, I am asked for a separate serial number (which I do not have) or to continue with a trial version with zero days remaining!

    Hi nka50,
    Could you please elaborate what do you mean by saying that Acrobat asks for a separate serial number.
    If possible, please share the screenshot when that message pops up on your screen.
    Are you installing it as an upgrade as then it might ask you to enter serial number for previous version as well.
    Please let me know.
    Regards,
    Anubha

  • I bought AdobeAcrobat XI and cannot get it to work on my new Windows8 computer - please help or give me a refund.

    what is this page for - I am looking for help.

    What exactly means "cannot get it to work"?  What happens when you try?
    Also, what is your installed Acrobat XI version?

  • I need help with fp, i cannot get it to work. have tried everything

    i cannot get fp to work.  I have uninstalled and installed so many times.  I use IE9....it worked two months ago.

    thank you for your reply.  I am using Internet Exp. 9 and McAfee software.  It states it installs and when I open a video, receive message I need to upgrade.  I followed the directions for 32 bit vs 64 bit.   Adobe FP is under my programs????
    > Date: Thu, 8 Sep 2011 05:17:21 -0600
    From: [email protected]
    To: [email protected]
    Subject: I need help with fp, i cannot get it to work. have tried everything
    It won't work or just won't install?
    Which OS, browser(s), and anti-virus software are you using?
    If you're using the free Avira AntiVir(us) Personal software, then deactive the Webguard feature first before installing the Flash Player.
    >

Maybe you are looking for