CS5.5 Web Premium OS 10.10 = Inconsistency in the installer database. Is there something to resolve this? Cleaner did not work-BC, not installed.

I have CS5.5 Web Premium for Mac. I have been using it on my old PowerBook on Yosemite for several months. I just purchased a new PowerBook with Yosemite and cannot get the software to install. I purchased an external drive, LG Portable DVD Writer. I first thought that this was the failure point, but, since then, I was about to install MS Office. Many times the CD spins insanely without allowing me to install. However three times now, I've made it to the point just passed entering the ID, which was successful (I have a screenshot). I get to a point of the Installation Status that reports: Your installation encountered errors. Please try restarting your system and installing again. Inconsistency in the installer database. Please restart your computer and install again. After determining that would not resolve the problem, I began doing a little research and found that there was an Exit 15 error in the error log. I then downloaded the CS Cleaner Tool. The application returned this message: The following installations were found on your system. The dialog box was empty. I then decided to try to download the application this morning while I was on a dog walk. It appears that the file downloaded and I was able to initiate the installation. However, shortly after that, I can an error message stating that it has timed out. I tried again to install it from the finder, but, it does nothing. I am out of ideas! Please send me the magic answer! Thanks! Mary

Hello kglad,
Thanks for taking the time to reply. I did that today, and got the exact same error message.
This is what I've tried now..
Copying installation files to desktop and installing.
Downloading installation files to desktop.
Any other ideas? It seems as though there is some kind of "conflict" where old files need to be removed. However, my earlier assessment found that those files do not exist, since nothing is actually installed yet.
Mary

Similar Messages

The installation of my CS5 Design Premium has "Inconsistency in the installer database. Please restart your computer and install again."

I am having problems installing the CS5 Creative Suite on to my MAC. After the install, a message comes up that reads, "Inconsistency in the installer database. Please restart your computer and install again." I then restart my computer and still cannot install it. Please help.

even though this is for cs3, go through the suggestions,
Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 3 products

Am unable to install CS5 on mac running yosemite. Tried installing JavaFor OSX, it still doesn't work. Error message reads "inconsistency in the installer database"

Am unable to install CS5 on mac running yosemite. Tried installing JavaFor OSX, it still doesn't work. Error message reads "inconsistency in the installer database"

remove your caps database. this shows the location for cs3. make the obvious changes for cs5.
Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 3 products

Inconsistency in the installer database error on CS5.5 to OS 10.9.4

Hi
Trying to put CS5.5 on a MacBook Pro with OS 10.9.4. In the final "Installation Status" screen, has a triangle warning with Your installation encountered errors at the top. In the box it says "Inconsistency in the installer database. Please restart your computer and install again." Tried that several times now. Any ideas?

from mylenium,
Manually delete the caps.db in the caps folder. Just running the cleaner script doesn't resolcve that particular issue as in fact a completely unrelated entry in the database may be causing this and not show up in the tool at all...
Important Directories

Yosemite + Adobe CS 5.5 = Inconsistency in the installer database

I have CS5.5 Web Premium for Mac. I have been using it on my old PowerBook on Mavericks for several months. I just purchased a new PowerBook with Yosemite and cannot get the software to install. I purchased an external drive, LG Portable DVD Writer. I first thought that this was the failure point, but, since then, I was about to install MS Office. Many times the CD spins insanely without allowing me to install. However three times now, I've made it to the point just passed entering the ID, which was successful (I have a screenshot). I get to a point of the Installation Status that reports: Your installation encountered errors. Please try restarting your system and installing again. Inconsistency in the installer database. Please restart your computer and install again.
Trouble-shooting:
CS Cleaner Tool: After determining that would not resolve the problem, I began doing a little research and found that there was an Exit 15 error in the error log. I then downloaded the CS Cleaner Tool. The application returned this message: The following installations were found on your system. The dialog box was empty.
I then decided to try to download the application this morning while I was on a dog walk. It appears that the file downloaded and I was able to initiate the installation. However, shortly after that, I can an error message stating that it has timed out. I tried again to install it from the finder, but, it does nothing.
DVD install from Desktop: I copied the install files to the desktop and attempted to install. The install failed at the same point: Your installation encountered errors. Please try restarting your system and installing again. Inconsistency in the installer database. Please restart your computer and install again.
Downloaded version: I found it interesting that my serial number did NOT work in the downloaded version, so I selected the trial, which resulted in the same error message: Your installation encountered errors, Please try restarting your system and installing again. Inconsistency in the installer database. Please restart your computer and install again.
Verified HD format = Mac OS Extended (Journaled). I read about this being a problem with case sensitivity.. which I don't believe it related to this issue.
I have been reading about deleting the Caps folder. However, I see that the problem was associated with the Cloud version.
Mac OS X : Macintosh HD>Library>Applciation support>Adobe>Caps.
I am out of ideas! Please send me the magic answer! Thanks! Mary

Hello kglad,
Thanks for taking the time to reply. I did that today, and got the exact same error message.
This is what I've tried now..
Copying installation files to desktop and installing.
Downloading installation files to desktop.
Any other ideas? It seems as though there is some kind of "conflict" where old files need to be removed. However, my earlier assessment found that those files do not exist, since nothing is actually installed yet.
Mary

I'm trying to install Creatice Suite 5.5 on a new Mac but I get the error message "Inconsistency in the installer database. Please restart your computer and install again."

I'm trying to install Creatice Suite 5.5 on a new Mac but I get the error message "Inconsistency in the installer database. Please restart your computer and install again."
I have restarted but that doesn't help.

Jonkpirateboy did you migrate/transfer/copy your CS5.5 application to this new Mac?
If so then please utilize the uninstallers located in the Applications/Utilities/Adobe Installers folder. You will then want to run the CC Cleaner Tool located at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
Finally if you need a fresh copy of the installation files they are available for download at Download CS5.5 products.

Can't install Audidion on Mac OS X "Inconsistency in the installer database"

This is the error message I systematically receive when I try to install Audition on Mac OS X
"Inconsistency in the installer database. Please restart your computer and try again"
This is the error summary
Exit Code: 15
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s), 0 warning(s)
ERROR: ASU has quit unexpectedly.
ERROR: Media DB Error : 18
System Requirements
Any suggestions?

See:
Exit code 15 installing | CCM, CS6 -
http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html

Cs6 installation error, inconsistency in the installer database, exit code 15

Hi,
I'm trying to install Photoshop CS6 on my new Mac.
After 2% have been installed, I get the error message "CS6 installation error, inconsistency in the installer database."
The error summary file shows exit code 15 and 0 fatal errors/errors/warnings.
I have seen other threads in this forum with the same error and I have tried the suggestions made there but so far, no luck.
My Photoshop CS6 is a downloaded version from the Adobe webpage. Everything works well until the actual installation starts.
These are the actions I have tried:
1. Restart and reinstall
2. Adobe cleaner tool (no result since there was nothing to clean)
3. I have deactivated the software from my old computer
4. Tried to install in safe mode
5. I have been in touch with Adobe support, did not get much support at all. After some time I was told to start a discussion in this forum.
Please help... spent two days on this already.

Jeff, thank you for your answer.
I have tried to follow the instructions on the link you provided. So far I have not succeded though.
I downloaded the latest version of the Adobe Application Manager. But for some reason, when I start the application, the Creative Cloud application starts... I don't know what I am doing wrong in this step. I do not use creative cloud and Photoshop CS6 is not available for installation there, only Photoshop CC.
How do I install the software through Adobe Application Manager and not the installer that was provided with the download of Photoshop CS6?

Inconsistency in the installer database cs6 master collection

Hello ,
http://www.youtube.com/watch?v=iw_DXFp-_hw
I have download the trail version (master collectio) when I trying to install Master collecion it give this "Inconsistency in the installer database please restart your computer and install again the error sum" even i have re-start many time my pc but still is same issue.
how can I solve this problem ?
Thank you,

Run the install again. If the error recurs, then run CS Cleaner Tool and remove all products.
Link for cleaner tool :http://www.adobe.com/support/contact/cscleanertool.html

"Inconsistency in the installer database. Please restart your computer and install again."

I have a version of Adobe Creative Suite 5.5 Master Collection. I am trying to install it on Windows 8.1 and received the error in the title. Can you tell me what might be the problem? It was installed on a another computer that I don't have anymore.
Thank you,
Lisa Leibfried

"Inconsistency in the installer database"

Trying to update CS5 Design Premium, to 15.0.2 but the installation keeps failing. Windows 8.1

This is what I get. Every time.
Adobe Illustrator CS5 15.0.2 Update
There was an error downloading this update. Please quit and try again later.
Adobe Pixel Bender Toolkit 2.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe® InDesign® CS5 7.0.4 update
There was an error downloading this update. Please quit and try again later.
Dreamweaver CS5 11.0.4 Updater
There was an error downloading this update. Please quit and try again later.
Fireworks CS5 11.0.2 Update
There was an error downloading this update. Please quit and try again later.
Photoshop 12.0.4 update for Photoshop CS5
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.7 Update
There was an error downloading this update. Please quit and try again later.
Thanks

manually update, http://www.adobe.com/downloads/updates/

Can't install CS5 master collection, receive the following error: "Inconsistency in the installer database. Please restart your computer and install again."

I have already restarted my computer 3 times! I have class next week any help would be appreciated!!! My serial number is accurate, all I did was buy a new computer: Mac OS X 10.9.4

uninstall (if anything cs5 is installed), clean and reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Trying to install Elements 11 on a new iMac but keep getting the the Installation Status error "Inconsistency in the installer database"

Tried installing same the DVD on a new iMac but the above error keeps popping up all the time.
Tried loading the same DVD on a macbook pro laptop all works fine, don't require the program on the macbook pro but why doesn't it install on the brand new iMac?
Both are running OS X Yosemite

Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 3 products

CS6 installation error, inconsistency in the installer database, exit error 15

I just received my serial number but I can't install due to the above problem. Any advice? I ran the cleaner, restarted several times, nothing works! Please help!

I'll see if I have time to re-download the 1.5GB installer and try again tomorrow, but I'm not really sure why I should bother given I managed to create my illustration with Inkscape this afternoon while waiting for this to be resolved.
Honestly, do you really expect to be able to attract new customers if your installation experience is this poor? You're asking people to...
1) Download and install the Adobe Download Assistant.
2) Download a ridiculously huge file (most OSes are smaller than a 1.5GB download)
3) Attempt to install the file.
4) Clean their Adobe installation folder when that fails to work.
5) Re-download the file a slightly different way (so we're up to over 3GB now)
6) Attempt to install that file.
...and then assuming that works, you charge them over $1000 for the privilege. Not exactly a persuasive buying experience.
Contrast that with Inkscape:
1) Download a 80MB archive.
2) Extract to a folder.
3) Run the app - done.
Pain involved:none. Cost the user: $0.

Update errors for cs5 web premium (Mac)

Trying to do updates for cs5 web premium (Mac) but getting an update error. Support Chat said I had to ask in here. I am not getting a serial number prompt. I have registered my product already.

Kann keiner wissen. Keine Systeminfo, keine Install Logs.
Troubleshoot with install logs | CS5, CS5.5, CS6, CC
Mylenium

CS5.5 Web Premium OS 10.10 = Inconsistency in the installer database. Is there something to resolve this? Cleaner did not work-BC, not installed.

Similar Messages

Maybe you are looking for