CS5 and CS5.5 64-bit (Flash, Illustrator, Fireworks) ALL Crash Out of Nowhere on Windows 7 64-bit

ATTENTION ADOBE! Your CS5 and CS55 products crash continuously on Windows 7 64-Bit. And I don't mean just when I'm saving (which they do) or when I'm importing into Flash Pro (which it does); I'm saying it just completely dissappears just as if I hadn't even opened it. No error message whatsoever. Oh, and of course, ALL WORK GONE since my last save; And I don't think that I should have to save every 5 seconds!
IS THERE A FIX FOR THIS?
IF NOT...
PLEASE FIX THIS ISSUE BECAUSE WE'VE SPENT A LOT OF MONEY ON YOUR PRODUCTS; AND NOW THEY'RE COSTING US EVEN MORE WITH POOR PRODUCTIVITY BECAUSE WE HAVE TO KEEP REDOING THINGS; NEVERMIND ALL OF THE FRUSTRATION IT IS CAUSING!!!
I thought that upgrading from CS5 to CS55 might help, but no, the problem is even worse.
FLASH, ILLUSTRATOR, and FIREWORKS ALL EXHIBIT THE SAME SYMPTOMS.

Sorry to bother you I just thought you might hit on something if other apps were not working.
Is everyone in your office having this issue with Flash, Fireworks or Illustrator crash? How many people?
Did you upgrade to 64-bit from 32-bit?
Are you using an approved OS for your hardware; i.e. Dell recommends using?
Have you scanned your memory to see if its bad?
Do you have your memory in the right slots in your motherboard?
What apps are you using when Flash, Fireworks or Illustrator crash? If you are running Photoshop, Premiere or After Affects you might have to adjust their memory useage.
When Flash, Fireworks or Illustrator crash is your system having issues?
Have you checked the event logs in Windows to see if there are any error or critical events logged at or around the time when  Flash, Fireworks or Illustrator crash?
Note you can also open a support ticket with Adobe on the issue and work that pretty far without paying $25 (which is not that much); if your business is losing money as you stated originally.

Similar Messages

  • When installing CS3 Design Premium it instals Version Cue server and shared components, but I get the message "Errors: 6 component (s)" and dose not install, Photoshop, Flash, Illustrator, Indesign or Creative Suite Premium

    When installing CS3 Design Premium it instals Version Cue server and shared components, but I get the message "Errors: 6 component (s)" and dose not install, Photoshop, Flash, Illustrator, Indesign or Creative Suite Premium

    Thank you Bturko in the future only migrate/copy/transfer your documents and settings.  Adobe applications especially are not designed to be transferred from one computer to another.  It is possible to recover however.  I would recommend the following steps:
    Run the uninstaller located in Applications/Utilities/Adobe Installers
    Run the CC Cleaner Tool to ensure complete removal - Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
    If you need to download a fresh copy of the installation files they can be downloaded at Download CS3 products.
    Run the installer and reinstall Creative Suite 3.

  • Macbook just crashed out of nowhere and I can't get it to turn back on!

    My macbook suddenly just crashed on me out of nowhere and I held down the power button to turn it off and it made that little noise when you hold it down and it shuts off. I pressed the power button again and the screen doesn't even come up, only the little light in the bottom right hand corner of the laptop is glowing and like every 5 minutes it makes that noise whenever you flip open the macbook to wake it. What do I do?!

    +...and like every 5 minutes it makes that noise whenever you flip open the macbook to wake it+
    I'm not sure I understand this part of your description. Do you open it every 5 min? - or do you open it (and there's nothing on the screen) and then after 5 min it makes a noise?
    Anyway, try an SMC reset...
    http://docs.info.apple.com/article.html?artnum=303319
    What were you doing when it crashed?

  • HT1338 Older Mac running Tiger 10.4.11. and Flash no longer works. Upgraded version installed and left me without any Flash support at all??

    I recently attempted to upload the latest FLASH PLAYER. My older Mac (G4) works wonderfully as a desktop computer, so I NEED a flash player
    badly, but now it says that Adobe no longer supports older Mac Power PCs! What's up with that?? Some of the best and most desirable computers
    ever made are of no interest to Adobe?
    I there a work-around to eliminate the need for Adobe's Flash Player?? Another Flash version......can you say Macromedia? HELP

    You can check here:  http://www.adobe.com/products/flash/about/  to see which version you should install for your Mac and OS. Note that version 10,1,102,64 is the last version available to PPC Mac users*. The latest version,10.3.183.23 or later, is for Intel Macs only running Tiger or Leopard, as Adobe no longer support the PPC platform. Version 11.4.402.265 is for Snow Leopard onwards.
    * Unhelpfully, if you want the last version for PPC Macs, you need to go here:  http://kb2.adobe.com/cps/142/tn_14266.html  and scroll down to 'Archived Versions/Older Archives'. Flash Player 10.1.102.64 is the one you download. More information here:  http://kb2.adobe.com/cps/838/cpsid_83808.html
    You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
    http://kb2.adobe.com/cps/909/cpsid_90906.html
    and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.
    (If you are running a PPC Mac with Flash Player 10.1.102.64 and are having problems with watching videos on FaceBook or other sites, contributor Texas Mac Man suggests the following solution which fools the site into thinking that you are running the latest version:)
    Download this http://www.steelbin.com/FPforFBPPC.zip to your desktop, unzip it, and replace the current Flash Player plug-in which is in your main/Library/Internet Plug-Ins folder, (not the user Library). Save the old one just in case this one doesn't work.
    But possibly that only works with Leopard.

  • Adobe cs4 P.Shop, Illustrator, Fireworks constantly crashing.....

    This has been going on for a while now.
    1 out of any 10 times I use the layers palette to move a layer....boom, photoshop disappears / crashes along with whatever i was doing since last save.
    The same happens in Illustrator.
    Fireworks does this (as does Dreamweaver now i think of it) 1 out of 10 times I use the color picker.
    Deleting prefs, changes nothing,
    System update does nothing (this has been happening since 10.4.x)
    Adobe updates does nothing.
    This is driving me insane.
    Setup:
    MacPro 8core, 6GB Ram
    2x 500GB HDs Striped
    MacOSX 10.6.1
    Wacom Intuos 3
    tried reinstalling SW from original disks, no joy....
    anyone else et this?
    Almost 20 years using adobe products, never had it this bad before,

    I Agree, since Adobe acquired Macromedia, who were far far
    better at creating the software, and would actually bother making
    the effort to test stuff before shipping it out the door!!, Still
    using Dreamweaver 8 Works like a dream lol!! Far better than cs1,
    2, 3 or 4.
    Recently bought a copy of fireworks CS4, the bloody thing
    keeps crashing and now it has decided that it will ask me to accept
    the license aggreement when I load it up and then just crash!!
    thats it.. back to fireworks for the moment!!!!! Stupid bloody
    retards Adobe are!!! should be shot!

  • When my phone is powered on and not in use all of a sudden the Samsung Galazy 5 then Samsung and the verizon logo comes on to frequent all threw out the day . Has this happened to anyone else ?

    When my phone is powered on and not in use all of a sudden the Samsung Galaxy 5 then Samsung and Verizon logo comes on tell me to check my battery cover, I have checked it and it is secure but it still continues to happen all day long. Has this happened to anyone else?

    My phone is 5 days old and does the exact same thing.
    Just check the box that says do not show again when it pops up. That should Stop the pop ups all the time.
    I am very dissapointed with my phone .  My S5 has been very buggy, likes to freeze up , lags , drains battery in about 4-5 hours, loses data connection in "Good Signal" areas ( drops down to 3g and 1x data or says 4g lte but Web pages fail to load , say no data connection). Camera has also crashed on me twice already.

  • Adobe illustrator updated now crashing on launch

    I updated CC illustrator last night  7th Oct 2014, and this morning it crashes every time I launch it, all other CC apps work, is anyone else having this issue?

    Since I posted the above I have installed Suitcase Fusion 6. Illustrator continued to crash at every launch.
    I have tried opening with the Shift Option Command keys held down to rest the preferences. No change. I uninstalled Suitcase Fusion, removed all the plugins and tried again several times. Illustrator continues to crash at launch. I have run maintenance apps (Clean my Mac and Mac Keeper), I have also rebuilt my permissions in Disk Utility. No change. I downloaded and installed FontExplorer Pro. No change. I uninstalled Illustrator and redownloaded it. Despite deleting the preferences when I uninstalled Illustrator I now get a window asking me do I want to reopen windows that were open when Illustrator crashed. THERE WERE NO OPEN WINDOWS. When I dismiss this window (i have tried both choices: restore and not) Illustrator crashes.
    I have now, today, between 9am and 11:26am AEDST have unsuccessfully tried to open Illustrator 18 times. It is still not open. I can't finish an urgent client project.
    Is anyone at Adobe listening??

  • My Adobe Flash Player Plugin keeps crashing. Annoying

    I play games from the developer Zynga and I keep getting Adobe Flash Player plugin has crashed. I downloaded Mozilla Firefox thinking that I would have more luck with it than IE. Not so far. What can I do to correct this?

    Reloading the page will often get the video, game or animation to play again.
    If Flash continues to crash, updating to the latest version of Flash should fix the issue.
    As this has been happening to you for a long time, try this too...
    Go to this Flash help page on adobe.com.
    http://helpx.adobe.com/flash-player.html?promoid=ISMRY
    Right-click on the box that lists your Flash player version and then click Settings… in the context menu. The Adobe Flash Player Settings screen will open.
    Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
    Remove the check mark from Enable hardware acceleration.
    Click Close to close the Adobe Flash Player Settings Window.
    Restart Firefox.

  • Old computer died and I am trying to install Illustrator CS5 on new computer. Last version I had before CS5 was/is Illustrator 10, which has been installed in new computer. CS5 install says I need CS2,3, or 4 before installing 5, but old computer went dir

    Old computer died and I am trying to install Illustrator CS5 on new computer.
    Last version I had before CS5 was/is Illustrator 10,which has been installed on new computer.
    CS5 install says I need CS2,3 or 4 before installing 5, but old computer went directly from 10 to CS5.
    How can I repeat this 10 to CS5 install?

    It does not seem likely that CS6 was upgraded from version 10.  You might want to check your purchase history in your Adobe account to see if there is some missing link in the chain of purchases you made.
    You can always try contacting Adobe support thru chat to see if they can find information or otherwise assist you in this matter.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Why Do Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up.

    Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up. 32 bit version of Photoshop works fine.
    Here is the problem signature when they crash.
    Problem signature:
      Problem Event Name:          APPCRASH
      Application Name:          Photoshop.exe
      Application Version:          12.0.0.0
      Application Timestamp:          4bbc5b10
      Fault Module Name:          CoolType.dll
      Fault Module Version:          5.7.82.7602
      Fault Module Timestamp:          4b980c97
      Exception Code:          c0000005
      Exception Offset:          0000000000073a92
      OS Version:          6.1.7601.2.1.0.256.48
      Locale ID:          1033
      Additional Information 1:          7c82
      Additional Information 2:          7c821a1fc13b00b508d1bb6ee7ecaf44
      Additional Information 3:          019c
      Additional Information 4:          019cb6db15489631b8a43faf27e30830
    Problem signature:
      Problem Event Name:          APPCRASH
      Application Name:          Adobe Premiere Pro.exe
      Application Version:          5.0.3.0
      Application Timestamp:          4ce382d1
      Fault Module Name:          CoolType.dll
      Fault Module Version:          5.7.82.7449
      Fault Module Timestamp:          4b7b1af3
      Exception Code:          c0000005
      Exception Offset:          00000000000739ea
      OS Version:          6.1.7601.2.1.0.256.48
      Locale ID:          1033
      Additional Information 1:          889a
      Additional Information 2:          889afed61eb6ddf1c1c3419adc6026b6
      Additional Information 3:          8235
      Additional Information 4:          823549a371dff618695395cc0a8514ee
    Both are referencing cooltype.dll. I ran Font Doctor on all system and non-system fonts and found no errors. Booted without Extensis Suitcase loading. Nothing works. All 32 bit programs work fine. Any clues would be appreciated.

    It does not necessarily mean a "corrupt" font, but can be a font that PrPro, and PS, cannot handle.
    Though I have read that changes have been made, Open Office's DejaVu font would crash PrPro's Titler - every time. There are quite a few others. Font Dr, and similar utilities, will not see the font(s) as corrupt, but they are so poorly designed, that PrPro and PS cannot deal with them.
    Though it can be a long, drawn out process, one can often zero in on the problem font(s), with a little work. This is accomplished by first defining the "System Fonts," and not touching them. Then, uninstall half of the remaining fonts, and testing PrPro and PS. If they launch fine, you know that somewhere in that list of fonts, the problem exists. If there is still a failure to launch, chances are good that the problem font(s) reside in that half, that are still installed. Note: because the problem still exists, does not guarantee that there are NOT problem fonts in that uninstalled group, so keep that in mind.
    Repeat the proces, by uninstalling half of the remaining fonts and testing.
    If necessary, repeat by removing half of the now remaining fonts and testing.
    When you get to a point, where you are no longer getting problems, reinstall fonts, in small groups, testing in between. The smaller the groups, the easier it will be to pinpoint the problem font(s).
    Keep notes on which fonts you are uninstalling and reinstalling, until you narrow it down to the problem font(s).
    I would start by uninstalling any "free fonts," and then commercial, 3rd party fonts. A lot of free fonts are just poorly designed, and can cause issues, though they might work fine in some other programs.
    I use a font manager, so that I only have ~ 350 fonts installed at one time, and then dynamically install fonts, as needed for Projects. That keeps my machine clean, and if, upon installation, I get a crash/hang, I know that at least one font in that Set is causing it. This helps, as my workstation has ~ 19,000 fonts on it, and some are free fonts, and many are from 3rd parties. Some are also very, very old.
    Good luck,
    Hunt
    PS - one common cause for hangs on loading PrPro can be from VST's, used in Audio-editing. If you also have a lot of VST's, you could have two issues with two separate programs, i..e. PS hanging on fonts, and PrPro hanging on VST's. The results would be the same, but the causes could be different. That leads to even more work. For PrPro, also see this ARTICLE. If you get PS launching, but PrPro is still not functioning, drop by the PrPro Forum, and someone can help you there.

  • Can i install Illustrator CC with Photoshop CS6 and Indesign CS5.5 or can i have some problems of compability? I use Windows 7. Thank u...

    Can i install Illustrator CC with Photoshop CS6 and Indesign CS5.5 or can i have some problems of compability? I use Windows 7. Thank u...

    Generally this should work, but of course there may be occasional compatibility issues across the different programs and their different versions.
    Mylenium

  • What is active and what is inactive in FLASH CS5.5 AS3?

    There is a link to an iOS page in adobe beta that tells you what works.
    The problem is so many developers are asking the same questions over and over again.
    I believe that your forums and documents fail to say things such as maps api not supported in CS5.5 even though we said it was going to be.
    Native windows access is important and this has been overlooked as well.
    The only real benefit from CS5 to CS5.5 is that you can access the camera properly.
    Is Adobe/Apple going to fight because Apple hates the ease with which a developer can get an app into the store WITH FLASH?
    I have tested many apps for research into my own.
    The following terms and conditions stated in the developer program are false and should be REMOVED OR ENFORCED:
    Apple states that any app with inaccurate data will not be accepted. I can name several apps quite easily that fail geolocation in different hemispheres as the math is wrong. Fishing by HuntFishTracker.com is a great example of this. This app also fails as when the data is loaded in large quantities the app fails as the lists get to big for it to handle. XCODE.
    Another app that many pay for and should not is the Accuweather app as it shows incorrect data about moonphases which means that the geolocation is a failure.
    How do I know? I used my maths and IT degrees and built an app to test against certain data. They fail. Therefore it can be assumed that of all the geolocation apps that only 10% may be accurate and the rest is because the punter believes what he sees is true.
    Also, unless you are near traffic lights, then your maps reception and interactivity with a server may be false. You must get mobile broadband to ensure range. This should be built into the phone. It is a miniature modem that extends the phones wifi reception range as many functions rely on a combination of 3G and WI-FI.

    How exactly would I do the slider with tweenlite? I got it and took a look, but I didn't see anything that would help me beyond where I am (remember I'm new to flash). Also, I know I don't really need more than one frame, but I'm OCD and feel the need to dedicate a frame to each video. I'm just weird like that. If it doesn't noticeably affect the project, ill leave it, but if it's bad programming, I'll remove it. Just let me know what you think.
    Thanks again!

  • CS5.5, 10 bit, AVCIntra, AJA Kona and GTX580 vs Quadro

    I will be purchasing a new editing computer in june. I'm switching over from Final Cut Pro on a Mac. Why am I switching? For a lot of reasons, but suffice it to say, CS5.5 is really looking like a time saver, and seems to make good business sense overall. And being independent, I don't really care about conforming to any one dogmatic camp (FCP or Avid, and the like).
    I'm working a lot with AVCIntra footage (10-bit) and client-provided 3D generated content (also 10-bit). I'll have an AJA Kona LHi (supporting 10-bit) installed.
    I've read a lot on the GeForce vs. Quadro, and understand that there is not much advantage to a Quadro, other then the extra edge for 3D applications. And that Geforces are 8-bit and Quadro are 10-bit. So price wise, the Geforce 580 for CS5.5 is probably my best bet.
    My main questions are: Does PProCS5.5 fully support 10-bit, end-to-end? And if the GeForce is only 8-bit (though I've glimpsed somewhere the 580 might support 10-bit), will it impact real-time MPE playback outputed on the AJA Kona card? With the AJA Kona LHi installed, does it matter at all that I have an 8-bit or a 10-bit GPU card?
    On a side note, there is a GTC590 now, with dual GPUs. Anyone tested it yet with the hack? Or will it be the same problem as with SLI GeForces not being supported by PPro?
    One a second side note, I know people ask a lot about the best hardware to use. I've read a lot of posts about them. Most of them are quite old posts. As of May 2011, Any recommendations on components? Such as motherboards, raid cards, GTX580 manufacturer, etc.? But I'm especially interested to find out if the 6-core 990X i7 is worth the investment, compared to the 2nd gen 4-core i7 2600K? I would presume yes. But have never seen real world tests. And would a dual Xeon truly be twice as fast? Investment wise, much like the Geforce vs Quadro issue, I'm not sure it's worth 3 times the price for most likely less then twice the speed. Any comments?
    Thank you all,

    Actually I am trying to get an answer to your 10 bit question via the I/O device currently. I am verifying if the I/O device is independent of the OGL 10Bit query Adobe does for the 10bit draw or if the I/O device passes the query. If not then do you have to have a Quadro card installed even with the I/O devices. Once I have the info, I will post it for you.
    The AJA drivers before the 5.5 update did not work completely with the hardware acceleration, so an AJA card would slow the MPE performance down if using an AJA preset and the card. I am unsure if that is still the case with the new 5.5 version however they don't show an update for 5.5 on their website. I would call and talk to AJA on that one.
    The MPE does not support Multi GPU so the 590 would be slower than the 570 or 580.
    The 990X is worth it if you work allot in AE or overclock. Also what codec is the 3D material you will be working with?
    Eric
    ADK

  • [BUG] Photoshop CS5 Extended 64-bit and the UAC

    HI
    Installing all the updates of the suite of Photoshop CS5 Extended 12.LS4 32-64 bit on Windows 7 Ultimate 64-bit, you must completely disable the UAC to start Photoshop CS5 Extended 64-bit. Why?
    THANKS
    BYE

    That's a fair question.  Mine's not broken and I have not had to reinstall it, so I can't answer from personal experience.
    General advice:  Make a good backup and set a restore point before trying any restorative activity.
    Also search this forum for something like "registry permissions"...  I seem to recall at least one thread in early to mid 2010 where someone identified parts of the registry on which to alter permissions to solve some problem or another.
    -Noel

  • I have Dreamweaver CS5 with Windows 8 and it won't stay connected to the server and it says I need flash plug in, please help

    I have a Gateway computer with Windows 8 installed.  I have installed Dreamweaver CS5 to manage my website and it won't stay connected to the server.  It also won't play flash and says I need a flash plug in.  Please help

    #1  Try toggling Passive FTP on/off in your remote server's site definition.
    #2 Except for a handful of gaming sites, Flash is a dead web technology.  It's not supported by iPhone, iPad, iTouch, Android, etc...  I don't recommend using Flash for anything these days.  Better to use HTML5, CSS level 3 and JavaScript.
    Nancy O.

Maybe you are looking for

  • IPhone calendar jumps to March when opened

    When I open calendar on my iphone5 in iOS 7, the calendar jumps to march of this year when I view the week. I have to push "today" to bring it back to the present.

  • Reinstalling Adobe Acrobat 9

    I have two machines, one running Windows 7 and the other Windows XP.  Both machines have Adobe Acrobat 9 Pro Entended.  Need to upgrade the XP machine to Windows 7.  How can I determine the serial number of the version installed on the XP machine so

  • No longer able to log in except for manually.

    I've been switching between gnome-shell, openbox (stand alone) and XFCE trying to figure out which I want to use (deleting the settings after each switch) and now it won't let me login using openbox at all anymore; XFCE works if I do it manually. If

  • Keynote Exports to iPod

    I have posteed this to Keynote Feedback, but maybe someone else has an answer: I'm not sure if this is a Keynote problem or an iPod problem, but when exporting a Keynote 08 with narration (either through GarageBand or iTunes), the final m4v file won'

  • Media Server on EA4500

    Hello everyone...I just setup the Linksys EA4500 router on my computer and I am able to hook up to the internet on my computer and on my Logitech Revue.  How do I access the media server?  It is not showing up on the Logitech Revue or my Samsung TV?