CS5 Design Upgrade Erases CS5 Production?

Hello,
I want to upgrade from Illustrator CS 3 to
Production Premium CS 5 - $1099
in addition to...
upgrade to Design Premium CS 5 - $599
(from Prod Prem CS5)
for InDesign, Dreamweaver & Acrobat
(I don't need nor want other apps in Master collection)
I have already purchased both software upgrade packages and am waiting on a new computer to install...
I noticed the CS5 Prod Premium upgrade package did NOT list Illustrator CS 3... so I called customer support and was basically told they do not recommend installing both Production, and Design upgrades as it will work but may cause problems with hard drive???
I then called Sales to find out what my upgrade options were and was told that CS5 Design upgrade ($599) will ERASE the CS5 Production upgrade???  So my only options are either CS5 Production with Separate Individual purchases for InDesign, DreamWeaver, Acrobat... or CS5 Master Collection.
So support says It will work but may have problems... Sales says it will not work unless I buy the Master Collection. Figures!
I am not able to afford (nor do I want) the CS5 Master Collection... so if this won't work I will have to return both... and just order the CS 5 Design Premium upgrade from Illustrator CS 3 ($1499)
As I am waiting for my new Macbook Pro and have no way to try it out (on my G4 powerbook) any advice or explanation would be greatly appreciated

It will not cause problems with your hard drive, but there maybe conflicts with the licensing and/or copy protection system Adobe uses. You will really be unable to tell until you install the upgrades, unless another uses has had a reproducible catastrophe, since if it works now there is no guarantee to future performance. However, a well designed licensing system should not have a problem with what you are trying to do. Sorry I cannot be more helpful.

Similar Messages

  • Just received my upgrade to CS6 Production Premium from CS5 Design Premium

    Just received my upgrade to CS6 Production Premium from CS5 Design Premium and it states I do not have a qualifying product for the upgrade.  How can I fix this problem?

    You probably ordered the wrong upgrade package. get in touch with support.
    Mylenium

  • Upgrade to CS5 production from design premium CS4

    Is it possible to upgrade to CS5 production from design premium CS4 and not loose the ability to use CS4 software such as indesign & fireworks?
    Thank you.
    Bobby

    Hi Bob
    Thank you for your reply.
    I do have an eligable copy of design premium and was about to purchase an upgrade to post production under that presumption.
    After talking to the live Adobe chat person "Janet" I was left with the impression that CS4 collapses upon installation of CS5 and therefor unable to use indesign CS4 anymore.
    Adobe do not seem to detail anywhere on the website this is true or not, which is making it difficult for me to upgrade to the correct suite package.
    Thanks
    Phil

  • CS5 Production Premium - Student. Upgrade to CS5.5?

    Thanks for reading all of this:
    I recently purchased CS5 Production Premium Student Edition. Adobe sent me an email saying I'm eligible for a complimentary upgrade.
    I sent in the request, and another email then said "When CS5.5 is available, we will notify you and it will ship."
    Then CS5.5 came out, and I had no such email even after a month. So I went back to the complimentary upgrade email, and tried to send another request.
    After clicking the link, the Adobe site said I haven't got any products eligible for a complimentary upgrade. Maybe that's because I already sent in a request.
    I contacted customer support through the chat client, and after an hour of miscommunication, the Adobe representative sent in a ticket for me.
    I now have CS5.5 Production Premium UPGRADE VERSION sitting in front on me.
    There is an information panel on the box saying "Before opening, visit www.adobe.com/go/upgradeinfo "
    It gives a link to the buying guide which says:
    You own one of the following suite editions
    Upgrade to Creative Suite 5.5 Production Premium
    Creative Suite 5.x Design Premium, Design Standard, Web Premium, Production Premium, or Master Collection
    US$399
    Does this mean my Creative Suite 5 Production Premium STUDENT Edition is eligible?
    Will I be able to use this Upgrade Version to install over the top of my Student Edition?

    Yes, you should be fine. Student versions carry full upgrade rights.
    Bob

  • I want to upgrade to CS6 Production Premium suite from CS5.5.  Can I use CS6 upgrade made for CS5, or do I have to use upgrade that specifically states for CS5.5.

    I want to upgrade to CS6 Production Premium suite from CS5.5.  Can I use CS6 upgrade made for CS5, or do I have to use upgrade that specifically states for CS5.5.
    I am referring to the DVD installation Disks not Cloud.  Disk last release, I believe in 2012.
    Thank you.

    at the link i posted i see an upgrade for cs5 and cs5.5.
    you can contact adobe support if you don't see that.
    contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

  • Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

    Hello, I own a license for Adobe CS5 Production Premium and Adobe CS4 Design Premium for Windows/PC. I am switching to an OSX/MAC system. Is it possible to transfer my licenses to the new platform?

    It's possible to transfer licenses but it must be done by contacting a Customer Service representative by phone or web chat. They'll probably have you submit a form.
    Contact Customer Care

  • Upgrade CS5 Production Premium German to CS6 Production Premium English?

    Hello,
    I own CS5 Production Premium in the German version and would like to upgrade to CS6. Is it possible for me to upgrade to the English version?
    If yes, how can I do this?  Will it work to just go to the Adobe Online Shop and put:
    I want to buy: Upgrade
    I own: CS5 Production Premium
    http://www.adobe.com/uk/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_s l_creativesuite6.html?start=10 
    Platform: Windows
    Language: English
    Delivery: Download
    Or does this ONLY work if I own the English version?
    Thanks for your help

    If doing what you ask about ends up delivering the German version you can swap languages/platforms for a latest version product if you follow the instructions at the following link:
    http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l
    What you might try instead of using the web to place the order is to get the assistance of Adobe Support thru chat (or by telephone if you are within the calling region)
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Get chat help with orders, refunds, and exchanges (non-CC)
    http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Can you upgrade from CS5 Production Premium to CS6 Master Collection?

    I have the student edition of CS5 Production Premium suite and Adobe Acrobat X Pro for Windows and I was wondering if there was a way to upgrade it to the CS6 Master Collection. If there is, how much would it cost? I would like to get InDesign and Dreamweaver. Or would it be easier to try to buy the two programs separate?

    I saw that before, but I wasn't sure if it was an upgrade from the CS5 Master Collection or just anything CS5. Shouldn't the upgrade price vary depending on what collection of programs you have? Like shouldn't upgrading from the CS5 Master Collection be cheaper than upgrading from CS5 Production Premium? Will it change if I try to order it?

  • Upgrading Photoshop CS5 to CS5 Production premium

    I'm a happy guy now i have CS5 Production Premium - and everything installed great - but Photoshop CS5 has not upgraded to the extended version
    I selected it in the installation programme, but the 3D module is not there.
    Any ideas please?

    You probably should have uninstalled the standalone PS first. Try that and then reinstall using the PP installer.
    Bob

  • I upgraded iMac to Yosemite, and my Adobe CS5 products  (Photoshop, dreamweaver, etc) would not open. Multiple issues

    I upgraded iMac to Yosemite, and my Adobe CS5 products (Photoshop, dreamweaver, etc) would not open. A message popped up saying I needed to load Java SE 6.  The Apple Tech support person had me select all the Java folders and files in my library and delete the. I then downloaded Java 7. However, nothing happens when I click on the program icon. I went to reinstall the products, but the activation code was not valid (even though I got it off the Adobe site for my products with Adobe). I tried to install just one product (Illustrator) in the trial mode, but still nothing happens. How can I get my Adobe Photoshop, Dreamweaver and other programs to work?

    some (like illustrator cs5 appear to be incompatible with yosemite, at least, according to some users - http://roaringapps.com/apps:table).
    for the rest, check at the above link.
    if others have had success, your best option would be to uninstall, clean and then reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Parallel installation of cs4 design premium and cs5 production ?

    Hallo
    I  bought 1 year ago the cs4 design premium suite.
    Now I would like to buy the cs5 production suite because I need aftereffect and premiere. Is it possible to install programmes from both cs4 and cs5 suites on one windows System without problems? I use still win vista, but I would like to update to win 7. So perhaps the problems are different depending on the os?
    So I would like to install:
    from cs5 production:
    aftereffect cs5
    premiere cs5
    photoshop cs5
    flash catalyst / professional cs5
    bridge cs5
    illustrator cs5
    onlocation cs5
    soundbooth cs5
    encore cs5
    bridge cs5
    and combine it with:
    indesign cs4
    dreamweaver cs4
    fireworks cs4
    Would it function at all or not? Would that cause conflicts in special situations? Are the different adbobe programmes able to load updates, when there are cs5 and cs4 programmes on one win system together?
    Would there be a problem in for example working with the flash cs5 together with dreamweaver/fireworks cs4?

    What you want to do should be no problem. Just be aware that PP and AE are 64 bit only.
    Bob

  • I have CS5 Production Premium Upgrade from CS4 PP

    ... which is NOT an upgrade - it's the full version.
    What I'd like to know is, can I sell the CS4 Production Premium now, or must I keep it to retain the eligibility of my CS5 product?
    I don't want to do anything illegal, or leave myself without upgrade eligibility cover for CS5 (and beyond), but conversely I don't want to keep this software if I no longer need it.
    Hope someone can give a definitive answer.
    Many thanks,
    Neil

    If you used CS4 as the basis to get upgrade pricing than the CS5 license replaces the CS4 license. You CANNOT transfer CS4 as it is now legally tied to CS5.
    Bob

  • How to upgrade my CS5 production suite to CS5.5

    Hi!
    More than one year ago I purchased a retail CS5 production suite...
    is it availabe a CS5.5 free upgrade (i know in the past the upgrade to CS5.5 from CS5 was free....but now i can't found nothing on adobe forum)
    Thanks in advance

    CS5 does qualify for an upgrade purchase of CS6.
    Creative Suite 6

  • Adobe CS5 Production Premier for MAC: My $700 Dollar Set of Coasters.

    Preface: If you have a genuine interest in the plight of those that have had to suffer under the sword of Adobe's tyrannical rule than read on, otherwise feel free to move on wary traveler.  (I don't want to bother you with this if you are fed up with hearing people talk about how they need help with customer service and blah blah blah.  It's just an attempt to be curtious.)
    A poster by the Name Zenmama77 had a problem very similar to mine, except in this case someone took interest and forwarded this to persons of interest:
    "I am having a serious issue with customer service. I purchased CS5 Design Standard in Feb for school, my computer crashed (PC) and I called Adobe because I was wanting to purchase a Mac  and wanted to know if there was a way to save my program. I was very happy when they told me I could do a cross platform swap, free of charge one time. I had to pay $6 for shipping of the discs. I gave the agent my credit card number, went out and bought my Mac,  I waited the 7 days for the discs to arrive, then waited 7 more, the discs never came, so I called the company and after waiting on hold for 47 minutes I had to hang up, I called back a couple of days later and was finally told that I was not allowed to do a platform swap because CS5 design standard was no longer eligble (would have been nice to know as I would have just purchased the HP touchsmart computer instead of the iMac( like I told the agents). I am a little upset at the way this went down and would not have been in the least bit angry if they (3 agents) hadn't promised me the platform switch, like I said, I would have just purchased the other computer. So now, after going back and forth for weeks, looks like I have a $1300 paperweight (CS5 program). And have to repurchase CS5.5. for Mac. In the meantime, I have to take a failing grade in my digital imaging and Photoshop class, which ruins my 4.0 GPA. I wish there was an alternative to Adobe, I would like to say that I will never use there products again, but given my chosen career field, it's not true. It's sad that they treat their customers this way and can get away with it. I wish they would have honnored their promise to me to do the platform switch, they won't do it because I would have to get the CS5.5 software instead (which I could care less about), I feel like since they promised the switch they should have to honor it, especially sonce no one ever called to inform me that they couldn't do it, I just had to wait and wait for my discs to arrave before I called them myself to see what happened, Has anyone else had this issue arise? We have spent HOURS on the phone trying to explain our situation."
    I now want to know if these persons of interest are still available because unfortunately attempting to resolve an issue like this via telephone or chat seems to be difficult to say the least.  Here is my plight as I have wrote in a seperate post:
    I had a mac and just before its death (long, complicated story) I purchased CS5 Production Premier Teacher & Student, this being my last opportunity to take advantage of my student discount (forshadowing.) Skip forward and a severe lack of job opportunities later and I have a crap job but made just enough to create a machine (though PC this time) that could handle CS5.  Apparently, unbeknownst to me,  in order for me to get a version of the software (that I already legitamitly own) that I can use (because I was never able to use the MAC one) I have to purchase an uprgrade, which they are completly willing to help me with (and I am completely willing to not be able to afford.)  Then there was another discovery to be had: Teacher & Student edition doesn't upgrade so they can assist me buying the software. Again.
    [Note: Edited to take out some of the anger/frustration of the original post as it was written moments after me and the customer service rep had our bonding experience]
    I make $9 dollars an hour and will soon have to start paying back student loans (the last of which were spent on this software that, as said prior, I was unable to use)  the last thing I can afford is to buy such an upgrade , or worse, purchase software again that I legitimatly own (albiet on a different platform.)  I will send you back the disc, I will take pictures of me with the disc frollicing on a beach, whatever it takes I just don't want all the money I spent to have been a waste.  The customer service rep I spoke with told me those were my only options but I can only hope that that isn't true.  So *fingers crossed* this avenue bears some fruit.
    At the very least I am left with.. 3 tasteful purple coasters if nothing else (and the customer service rep agrees.)

    Which language is your default system language set to? This is critical as you may have installed support for langauges that your version of CS cannot handle. The common fix is to choose File --> Info or File --> Explore Package and remove e.g. Asian languages...
    Mylenium

  • Bridge doesn't recognize CS5 products

    I recently installed CS5. Shortly after I noticed CS4 was still also residing on my hard drive, so I uninstalled CS4. Now Adobe Bridge CS5 does not recognize that the other cs5 products are installed. It won't open .psd with photoshop or .ai with illustrator, etc. Even if I right click and select "open with" I do not get the option to select the appropriate cs5 product. What's going on here?

    It is not a problem to have different version on the same computer, they are all seperate products even if labeled upgrades.
    Sometimes problems occur when the old version is uninstalled after the new version is installed.
    I would go to Bridge edit/preferences/file type associations.  Look at what is has listed for defaults.  If it is not CS5 go down to the bottom of page and press radio button to reset to factory defaults.
    Hope this clears it up.

Maybe you are looking for

  • Change Font size of Query Title in PDF Output

    Hi Experts I want to change font size of Query title when its exported to PDF format . I change the text properites     to  Header size 1 ,  but still its not reflected in Output in PDF . Any suggestions, Regards, Jawad

  • IPhone in water - Operable when plugged in, no service no wifi.

    I dropped my iPhone in water. I let it sit in rice over night, unopened. iPhone works when plugged in but has no wifi or service. Phone doesn't power on when not plugged in. The date reset, can't turn wifi on, and i am also getting kernal panic error

  • I have my music library in Windows Media Player, how do I transfer it to Itunes

    I have all my music in Windows Media Player, How do I transfer it to Itunes so I can load it into my IPod & My ITunes library

  • Adding Time Formula Problem

    Hi, I am making a sheet for hours worked. In column B I have my start time, in date and time format, showing only hh:mm ie 09:00, column C is my lunch break in duration format showing only minutes (short lunch breaks) and column D is my end time, sam

  • HT1689 how do i get itunes to detect my device?

    I just updated my ipad 2 to ios 7 and now can't get iTunes to recognize my device. Also, the ipad is stuck in recovery mode (image of usb and Itunes icon)-since I need iTunes to restore it, what do I do now?