CS5 error message - file-format module interface

First post - sorry if it's not in the best place.  CS5 has suddenly fallen over with the following error message when trying to open a raw file (.CR2 / 5DII), which it could open previously:
"Could not complete request because of a problem with the file-format module interface".
Googling has not produced much at all on this topic, and none of it helpful.
Any thoughts on this please?

Thanks for getting back to me.  I've made a little progress.  It seems that my usual identity is corrupted, or is being affected by PS crashes, which are crashing the DDE server window and also preventing some other applications (such as Adobe Acrobat Pro 9 and even Internet Explorer) from running in that identity too.  If I close and restart that identity, it's fine again as long as I don't even open PS.
So I created a new identity just to see if PS would run OK there, and it did, for about 4 hours, but then errors started to recur, such as 'PS has encountered an expected problem and needs to close....' when opening raw files.  As I'm trying to finish off editing a set of wedding photos, this is a pain.
I'll try reinstalling PS, but I suspect the problems I'm seeing may be due to a lack of resources.  So, reluctantly, I'm thinking it may be time to replace my faithful and carefully maintained Pentium 4 running XP, and enter the dizzy world of 64-bit.  One issue may be installing CS5 on a new machine, since I only have an upgrade disk, having migrated all the way from a full copy of PS6, via a CS2 upgrade.  I understand that it would be wise to go for Windows 7 Pro, which contains an emulation of XP and therefore allows older 32-bit software to be installed.  Any other points to consider?
By the way, your suggested search for the file 'camera raw.8bi' turned up two versions - the CS5 one, and the older CS2 file.

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