CS5 extended upgrade doesn't install over CS5

Trying to install a purchased CS5 extended upgrade over an installed CS5: DVD loads, and says "CS5 already installed".  I notice that the icon on
the disk doesn't call itself "extended" -- it is as though the disk, though labelled correctly on the box, doesn't actually contain the extended version.
I've tried the "chat" method of help from Adobe -- which is frustrating in many ways -- and they at least claimed that the serial number was correct.  If I
continue the installation, it will, in about a minute, put in a few things, including an older version of ACR, but Photoshop itself is unchanged, and certainly
not the extended version. 
Anyone who has done this successfully, did the icon on the installer call itself "CS5 extended"?
The "chat" helper tried to establish an "adobe connect" session, without success.  I'm very afraid to uninstall my CS5, on which I
depend! -- because then the upgrade installer may say " no product to upgrade!"    Short of another solution, I guess I am
out my 384 dollars.
Don't know what to do next!

Steve --
The chat, though it came up quickly enough, was frustrating in that
a. It was hard to make them understand the problem
b. Every time I went to do something they suggested, the chat was
lost and I had to start all over again (that's why it was "they").
Finally, I realized that I could tell them the case # so they could
get up to speed.  But they continued to ask the same questions over
again. We never got to any possible solution.
c. The real issue is that I didn't understand that "extended" was the
same program, so I don't think my problem made sense to them.
I did (with some trepidation) deactivate, and the reactivation worked
fine.  If I had downloaded the upgrade from Adobe, I think the situation
would have been clear, but because I bought a boxed DVD, I assumed that
it was a "different" program, as it was when I upgraded my wife's CS4 to
CS5.
Anyway, I'm all set now, and thanks again for your assistance and
suggestions.

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    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2710)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2726)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2728)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2732)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2736)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2738)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2740)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2742)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2746)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2748)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2752)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2754)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2756)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2770)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2772)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2774)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2776)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2778)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2784)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2794)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2796)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2798)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2800)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2802)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2804)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2814)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2816)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2818)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2820)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2822)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2826)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2836)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2838)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2842)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2844)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2848)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2854)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2858)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2860)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2864)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2866)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2870)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2898)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2900)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2902)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2904)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2906)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2908)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2910)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2912)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2914)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2916)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2918)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2920)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2922)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2924)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2926)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2928)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2938)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2958)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2970)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2972)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2980)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2982)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2992)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2994)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2998)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3054)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3066)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3084)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3094)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3118)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3156)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3158)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3160)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3162)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3164)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3166)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3168)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3172)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3174)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3176)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3184)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3186)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3196)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3198)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3214)
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    -------------------------------------- Summary --------------------------------------
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    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2710)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2726)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2728)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2732)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2736)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2738)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2740)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2742)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2746)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2748)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2752)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2754)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2756)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2770)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2772)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2774)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2776)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2778)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2784)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2794)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2796)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2798)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2800)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2802)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2804)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2814)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2816)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2818)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2820)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2822)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2826)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2836)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2838)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2842)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2844)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2848)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2854)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2858)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2860)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2864)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2866)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2870)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2898)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2900)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2902)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2904)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2906)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2908)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2910)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2912)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2914)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2916)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2918)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2920)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2922)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2924)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2926)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2928)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2938)
    ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2958)

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