CS5 extended upgrade

Hello
Does anyone know the cost of upgrading from CS5 to CS5 extended?
Many thanks in advance
hhnguyen

Noel, I faced that choice myself in July, when I bought an unopened CS4 Extended and tried to make up my mind between the normal and extended versions of CS5. It is possible to upgrade from CSn Extended to CSn+1 Normal, and then, optionally, to CSn+2 Extended, but if the Extended version is too old (more than three generations), it cannot serve as a basis for upgrades. Of course, any standard version can be upgraded to the extended version but that upgrade will be more expensive than a normal version-upgrade.
The situation is entirely different should one buy one of the Creative Suite packages, some of which include Photoshop. The Creative Suites must be upgraded as full suites, and one cannot upgrade only the Photoshop part of a Suite.
Best regards,
Antero

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CS5 extended upgrade doesn't install over CS5

Trying to install a purchased CS5 extended upgrade over an installed CS5: DVD loads, and says "CS5 already installed". I notice that the icon on
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I've tried the "chat" method of help from Adobe -- which is frustrating in many ways -- and they at least claimed that the serial number was correct. If I
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Anyone who has done this successfully, did the icon on the installer call itself "CS5 extended"?
The "chat" helper tried to establish an "adobe connect" session, without success. I'm very afraid to uninstall my CS5, on which I
depend! -- because then the upgrade installer may say " no product to upgrade!" Short of another solution, I guess I am
out my 384 dollars.
Don't know what to do next!

Steve --
The chat, though it came up quickly enough, was frustrating in that
a. It was hard to make them understand the problem
b. Every time I went to do something they suggested, the chat was
lost and I had to start all over again (that's why it was "they").
Finally, I realized that I could tell them the case # so they could
get up to speed. But they continued to ask the same questions over
again. We never got to any possible solution.
c. The real issue is that I didn't understand that "extended" was the
same program, so I don't think my problem made sense to them.
I did (with some trepidation) deactivate, and the reactivation worked
fine. If I had downloaded the upgrade from Adobe, I think the situation
would have been clear, but because I bought a boxed DVD, I assumed that
it was a "different" program, as it was when I upgraded my wife's CS4 to
CS5.
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suggestions.

Photoshop CS5 and CS5 Extended upgrade confusion

Hello,
I recently upgraded to Photoshop CS5 from CS2 in the last couple of weeks as I was in need of a program to edit videos in and wanted to upgrade my Photoshop anyways. However, I soon realized that you cannot edit videos in CS5 and it is instead CS5 Extended that I needed. Unfortunate, I know. Should have done my research .
If I wished to have Extended now, is upgrading YET AGAIN from regular CS5 the only option I have or is there some other option to switch what I bought, pay the difference, and get what I needed in the first place?
Thanks!

There is no "swap", indeed you'd have to buy a sidegrade. But frankly, and I really don't mean to be rude, "editing" videos in Photoshop? Seriously? Unless your kind of editing focuses on paint-centric stuff like rotoscoping or artsy effects or you do animatzed web banners at most, this is slightly more than insane. PS doesn't deal with even some basic stuff that's commonly associated with video/ film processing and even Premiere Elements can do many things better not to speak of the "big" Premiere, After Effects and other such tools.
Mylenium

CS5 Extended Upgrade -- No CS2 Option

I recently upgraded Photoshop from CS2 to CS5 Extended (I bought the CS5 Ex upgrade on Amazon), but the CS5 Extended installer actually didn't recognize CS2 as a valid upgrade path (only CS3 Ex, CS4 Ex, and CS5 were in the "qualifying" dropdown). So my CS2 serial didn't work. Even though Adobe seems pretty clear on this:
http://www.adobe.com/products/photoshop/photoshopextended/upgrade/?view=available
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None of these fit what Adobe has on their site though...
Eventually they said that they were sorry that I was confused (I didn't want to debate) and they gave me a special process/code to bypass get by the CS2 omission. So although it was a bit frustrating to waste that time on the phone after the Adobe site was wrong, I'm glad that Adobe has a way to work it out.
But I though it was odd that the CSRs would not recognize the problem/discrepancy, and I don't feel like going through this again when I need to install CS5 Ex on a new computer (since I know my CS2 serial still won't power the CS5 Ex installer).
Anyone else upgrade from CS2 to CS5 Extended and have this issue (I saw one other guy on this forum have the issue but I have to figure more people have had it, and that Adobe has to fix/catch this)?

Thanks all for the replies/help. I've marked the answers as helpful/correct, and yeah, I guess most of the retailers I checked didn't make the differentiation.
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Either way, I guess I've been out of the SN/upgrade loop for a while. I appreciate the help and patience with my ignorance

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grtz.

Yes, what Support told you was right -- per Adobe's Creative Suite FAQ, you can only upgrade from suite to suite, not from suite to individual product...
This is likely because of the discounted pricing of Adobe's suite offerings - for example, the price of the Production Premium bundle is about 65%-off the cost of its component products if purchased separately.
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I recently purchased Adobe Photshop CS5 Extended upgrade for Windows, thinking I have no problem upgrading to this version. I did not realize it wasn't compatible with Photoshop CS3 until I tried to install it today. Is there anyway I can install the upgrade without having to purchase a new program?

There should be no issue regarding compatibility between the two versions... they are functionally independent of each other. There might be a compatibility issue with your computer operating system if anything, in which case it is less likely a newer version is going to work any better. Maybe you misworded the description of your problem?

Install order, PS CS5 extended and LR3 upgrades...

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Edited to add KB article.

HELP! Photoshop CS5 to CS5 Extended Install PROBLEM!

I had photoshop CS2 and Illustrator CS2 since they came out. I just recently (November of 2011)upgraded to Photoshop CS5 and Illustrator CS5, those installs went OK, I did forget my login info but a call to Adobe got that all figured out.
Now I only "Play" in photoshop and illustrator at home for my own entertainment, and really barely used the CS2, so I am still just a newbie playing around in photoshop and illustrator.
Anyways, after watching a bunch of Photoshop CS5 Videos, I realized that Photoshop had an "Extended" version with 3D I was unaware of. So I wanted the Extended version, I called Adobe and he said I was 37 days out on my Photoshop CS5, so all I could do now was Buy the Extended version or buy the Upgrade Extended version, since my CS2 was already used for the initial photoshop CS5 upgrade. But since I upgraded my Illustrator CS2 to CS5 a week later he said I could Return that if I wanted.
He brought that up in the convo, not I.
So I Bit the Bullet, AGAIN, and bought the Photoshop CS5 Extended Upgrade to Upgrade the Photoshop CS5 I had just upgraded too.
Let me say this, ALL are Legal Copies ALL Legit. (Before someone says anything about that.) CS5 Photoshop and CS5 Illustrator were bought from Amazon, by Amazon Not one of there outside sellers, and so was the Photoshop CS5 Extended Upgrade.
My Problem is, I cannot Install the Photoshop CS5 Extended? As I am installing it asks for the code, I type it in, then if has two photoshop things listed, one 64 bit and one 32 I believe. But also above them says "Already Installed" with a >! in a white dot. Hovering my mouse over it it says "If you select any of the below to install again it will be installed it the current file location."
I go through the Install and I still have the Regular Photoshop CS5 NOT the Extended Version???
Box and top of the DVD says Photoshop CS5 Extended on them. But the offered install files that are offered on it that say "Already Installed" above them in the installer , Neither one says anything about Extended just ADOBE PHOTOSHOP CS5.1 ??
I went to Adobe and talked to a live chat guy but after he took my email and ALL of my serial #'s for ALL of my Photoshop products, had me try installing it again, and then just said I had to Call Adobe Tech. (That was Useless, they should just CLOSE the live chat thing if they can't do anything.)
Anyways, with NO Photoshop CS5 Extended getting installed on my PC Win7 64 bit I3 cpu with 8 gigs of ram, my Adobe Account on my "View Product Registration" Page it now Lists the serial # and info as of 1-1-2012 as having Registered my Photoshop Extended Version 12.0 with all my other registered Adobe software.
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I had Amazon OVERNIGHT this Photoshop CS5 Extended Upgrade to me so I could as Bert Monroy says, "Play, just Play it's the best way to Learn Photoshop." over the new years weekend, now I sit here frustrated instead.
Maybe I will email him, maybe he knows what to do, he has always replied to my emails and has Signed my Photoshop books authored by him. (Nice guy very helpful.)
Any info/help much Appreciated.
Thanks

Please explain this? I never done that before.
In Help I clicked Deactivate and then see a pop up box with 2 choices, Suspend Activation or Deactivate Permanently.
I hit the Cancel button at the bottom for now.
If this don't work I will Call Adobe on Monday and hopefully get it all worked out, or I will be packing up Both CS5 Upgrades I just bought and send them both back to Amazon for a full Refund.
This should NOT be such a P.I.T.A. just because a few kids hack and use photoshop without actually paying for it.
I am 50 years old BTW, and Paid for my Legit copys, but I gotta jump through Hoops as punishment for a few who don't pay.
Myleniums answer sure sounds like a big pain in the a** to go through and I'd just Return the CS5 stuff, Including the CS5 Illustrator I just upgraded as well. As a Amazon Prime Member they will take it all back and refund me my cash.
As a rare user, just for myself at home, I only Upgraded because I knew Adobe only allowed you to get 3 versions behind before you had to rebuy the full install software all over again so I waited until I thought it was getting close to CS6 coming out and I would Not be able to upgrade at the upgrade pricing. And the CS6 Licensing I read about coming up does NOT appeal to me.
So CS2 or CS5 will be it for me and Adobe. As a Hobbiest I cant afford to do upgrades for each new version. /i heard starting with CS6 you will be Required to upgrade when the very next one comes out, not able to skip a version. Or even some silly monthly fee type thing, Never will I pay a Monthly fee for software use.

Install CS5 extended

Hello All,
Just bought CS5 extended upgrade yesterday, don't have the software yet and I've a question about the installation:
Do I need to deactivate CS4 Extended then uninstall and then Install CS5 extended ?
TIA

Thanks ZB
What about if I have to reformat my HDD (clean install) or upgrade my HDD and do I need to reload all my Adobe product from CS2 then CS4 extended then CS5 extended ??
TIA

Cannot direct upgrade from Photoshop CS2 to CS5 Extended

Despite the information in various spots on Adobe's website, it appears that it's not possible to simply upgrade from Photoshop CS2 to CS5 Extended. After entering the CS5 serial number, the installer asks for the serial number of a "qualifying product". This includes a dropdown list that only has
Photoshop CS5
Photoshop CS4 Extended
Photoshop CS3 Extended
Here's the view:
Entering the CS2 serial number == fail.
A call to Adobe support get past this issue, basically reading out a challenge/response from the installer to the guy on the phone. But this seems remarkably stupid to me. Was it really more effective to force me (and anyone else following this upgrade path) to call tech support just to install the software I just past $350 for? And if this was the plan, why not SAY SO ON THE ADOBE WEBSITE?!?
Has anyone else run into this issue? If so, was calling tech support the only way out?

You are correct in wishing Adobe made it clear that you do need to go through Customer Service to accomplish this.
Most users make the purchase through Adobe and straighten this out before installing.

Photoshop CS3 Extended upgrade to CS5?

Tried asking the online chat to answer this simple question . . . the person really didn't understand what I was asking.
So here it goes, the complex question of —
Will a regular CS5 upgrade work for a CS3 Photoshop Extended version or not?

Mylenium,
It was purchased from a big box store the US (years ago) and has a sticker on it saying "Only for distribution in North America."
It is for use in America, and so is my SC3 Extended version currently installed on my computer.
Both versions are for the Mac OS.
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The only mention of an upgrade on the entire box is on the side stating — "UPGRADE from an relier version. To install this upgrade version, you must have an eligible earlier version of this product. Before opening this package, check with your reseller about its return policy and your upgrade eligibility, or visit www.adobe.com/go/upgradeinfo for eligibility information."
So, here I am, trying a webpage that doesn't exist anymore and trying to find answers here . . . . .
Will this normal, regular, run-of-the-mill CS5 Photoshop upgrade work on a CS3 Extended version?
Is Photoshop CS3 Extended an "eligible earlier version of this product" for the CS5 upgrade?

Uninstalling PS CS4 Extended after upgrading to PS CS5 Extended

I finally acclimated to my upgraded to PS CS5 Extended after transferring over presets, brushes, actions, etc and decided to uninstall CS4. Of course now when I open CS5, I receive an error message indicating the some of the support files are missing and I need to reinstall PS CS5. Since this was an upgrade from CS4 that is no longer on the computer, do I need to reinstall CS4 and then reinstall the upgrade to CS5? Or is there a way to simply reinstall CS5 and be done with it? Since this was an upgrade purchased via download, and I deleted the disk image, where do I find the download for the upgrade? Any help or suggestions are much appreciated.

All Adobe updates are full installers.
If the update installer does not find a qualifying prior version installed, it will simply prompt you for the old serial number as well as the new one.

Can I upgrade from Photoshop CS5 Extended to Photoshop CS 6, because I don't use the 3D features.

Can I upgrade Photoshop CS5 Extended just to Photoshop CS6, because I don't use the 3D features. I only use the picture corrections and special picture features?

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erl 75 2012 wrote:
So far I have not been able to get this to work.
Have you first followed Steps 0 to 6 in the section titled "Note: Very Important Instructions"?
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Dear ladies and gentlemen,
I bought Photoshop CS5 Extended Student and Teacher Edition a few years ago. Now I want to upgrade to CS6 Extended. Is there any chance to do this without buying Photoshop CS6 Extended new? I don't want to subscribe to the Creative Cloud. I just want to buy an upgrade. If there is one, please tell me, where I can find it.
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