CS5 Extremely Slow to Open, Save and Print

We have recently installed InDesign CS5.  We are experiencing extreme slowness when open, saving and printing documents.  We have installed on Windows XP Service Pack 3.  I have upgrade to 7.0.3 to no avail.  Has anyone else experienced this?  If so, were you able to resolve it?

pooh071567 wrote:
I can create and save new CS5 files fine both to the desktop and the network.  I tried copying our existing files to the desktop to see if there was a network issue.  It is also extremely slow to open from the desktop.  I'm beginning to wonder if it is our documents.  They were created in CS3.  I tested one that was 2 pages of text with a few graphics.  It took a considerable amout of time to open.  I made some edits to it and saved it to the desktop.  I would have thought that saving it in the new CS5 format would have improved the slowness.  It did not.
I was on a support call with Adobe yesterday for 2 1/2 hours.  To say it was extremely frustrating is an understatement.  They have asked me to re-download the install, uninstall and reinstall.  I did not re-download, but did uninstall and reinstall from the EXE we have.  Slowness is still an issue.  I'm inquiring regarding our antivirus, however, I don't think that is the issue.  We were able to open files in CS3 just fine.  It seems to be since the upgrade to CS5 that we are having issues.
Whenever you contact anybody's tech support:
* Get the name of the tech, and any other identifying info
* Get a case number
* Explain your question/problem briefly; begin by saying, "I'm going to explain my problem briefly. Before we spend lots of time on it, I'll ask you if you have expertise in this particular area. I don't mean to be rude, but if you don't have sufficient expertise here, we'll both waste our time. If this isn't OK with you, I understand; we all have strong and less-strong areas. If you don't have the expertise, please give me the name of someone who has the the greatest amount of the expertise needed to solve the problem, and then transfer me to that person. If you can't do this, please give me your supervisor or manager's name, and transfer me to that person. Would you like me to state my problem briefly, now, so that we can go ahead?"
* If you have the slightest inkling that you're being told to do wasteful things like re-download, uninstall and reinstall, ask the tech, "Is this a known fix for my problem? If it's not, why are you asking me to do this?" (Some techs suggest these steps to get you off the line and move on to another call, either because their call clearance rate is slipping, and that's how many are paid. Others suggest them because they don't have the expertise to solve the problem.)
* If you're transferred to a manager or supervisor, summarize why you asked for him or her. Then, ask the manager to transfer you to the highest-skilled person for the problem you'll now explain briefly. If the manager/supervisor balks, ask for the highest-level person in the department, or the division. IOW, ESCALATE (use that word, when asking to change people.)
It's not the customer's job to teach customer service folks to serve customers, but we're the best ones to teach them now NOT to do it.
Now, if you don't have the expertise to do these things, please give me the name of your superior, so I can escalate this matter, and then connect me to that person!
Seriously,
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

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);c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:|suhel| VALI|ver-r|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' 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crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors appexes );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 4 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
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    and press return. Then paste the script again.
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    aif_ocl.framework AdobeAIF   3.0.00   62.490293
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    dvacore.framework dvacore   6.0.0.0  
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    image_compiler.framework AdobeAIF   3.0.00   62.490293
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    mediacoreif.framework mediacoreif 6.0.0.0  
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       3D Studio 13.0.6 x001  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
       Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
       Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Average 13.0.6 x001  ©1993-2013 Adobe Systems Incorporated - from the file “Average.plugin”
       Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Camera Raw 8.4 (199), Copyright © 2014 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
       Camera Raw Filter 8.4 (199), Copyright © 2014 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
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       Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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       Collada DAE 13.0.6 x001  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
       Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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       Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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       Median 13.0.6 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
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       Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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       Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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       NTSC Colors 13.0.6 x001  ©1993-2013 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
       Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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       OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
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       PCX 13.0.6 x001  ©1989-2013 Adobe Systems Incorporated - from the file “PCX.plugin”
    Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    Photoshop 3D Engine 13.0.6 x001 ©2006-2013 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
       Picture Package Filter 13.0.6 x001 ©1993-2013 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
       Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Pixar 13.0.6 x001  ©1989-2013 Adobe Systems Incorporated - from the file “Pixar.plugin”
       Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
    Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Portable Bit Map 13.0.6 x001  ©1989-2013 Adobe Systems Incorporated - from the file “PBM.plugin”
       Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Radiance 13.0.6 x001  ©2003-2013 Adobe Systems Incorporated - from the file “Radiance.plugin”
       Range 13.0.6 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
       Read Watermark NO VERSION - from the file “DigiRead.plugin”
    Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”
       ScriptingSupport 13.0, Copyright © 2013 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
       Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Skewness 13.0.6 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
       Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Solarize 13.0.6 x001  ©1993-2013 Adobe Systems Incorporated - from the file “Solarize.plugin”
       Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Standard Deviation 13.0.6 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
       STL 13.0.6 x001  ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
       Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    Summation 13.0.6 x001 ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
       Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
    Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
    Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
       Variance 13.0.6 x001  ©2006-2013 Adobe Systems Incorporated - from the file “statistics.plugin”
       Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
    Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
       Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
    Wavefront|OBJ 13.0.6 x001 ©2006-2013 Adobe Systems Incorporated - from the file “U3D.plugin”
       Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
       Wireless Bitmap 13.0.6 x001  ©1989-2013 Adobe Systems Incorporated - from the file “WBMP.plugin”
       ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
    Optional and third party plug-ins:
       Alien Skin Blow Up 3 Blow Up 3 3.0.0.672 20633 Copyright © 2011 Alien Skin Software, LLC - from the file “Alien Skin Blow Up 3 Automation.8li.plugin”
       Analog Efex Pro 1.0.11.180, Copyright ©2000-2014, Google - from the file “Analog Efex Pro.plugin”
       Analog Efex Pro 2 2.0.4.288, Copyright ©2000-2014, Google - from the file “Analog Efex Pro 2.plugin”
    BackgroundFilter 2.2.16.288, Copyright ©2000-2014, Google - from the file “BackgroundFilter.plugin”
       Blow Up Blow Up 3 3.0.0.672 20633 Copyright © 2011 Alien Skin Software, LLC - from the file “Alien Skin Blow Up 3 Photoshop.8bf.plugin”
       Color Efex Pro 4 4.3.16.288, Copyright ©2000-2014, Google - from the file “Color Efex Pro 4.plugin”
       Dfine 2 2.2.16.288, Copyright ©2000-2014, Google - from the file “Dfine2.plugin”
    FineStructuresFilter 2.2.16.288, Copyright ©2000-2014, Google - from the file “FineStructuresFilter.plugin”
       HDR Efex Pro 2 2.2.16.288, Copyright ©2000-2014, Google - from the file “HDR Efex Pro 2.plugin”
       Hidden Topaz Labs Denoise - from the file “TopazRemaskAutomate.plugin”
    HotPixelsFilter 2.2.16.288, Copyright ©2000-2014, Google - from the file “HotPixelsFilter.plugin”
       Merge to HDR Efex Pro 2 2.2.16.288, Copyright ©2000-2014, Google - from the file “HDR Efex Pro 2 Automation.plugin”
       Nik Collection Selective Tool 2.1.21.288, Copyright ©2000-2014, Google - from the file “SelectivePalette.plugin”
    ShadowsFilter 2.2.16.288, Copyright ©2000-2014, Google - from the file “ShadowsFilter.plugin”
       Sharpener Pro 3: (1) RAW Presharpener 3.1.16.288, Copyright ©2000-2014, Google - from the file “SHP3RPS.plugin”
    Sharpener Pro 3: (2) Output Sharpener 3.1.16.288, Copyright ©2000-2014, Google - from the file “SHP3OS.plugin”
       Silver Efex Pro 2 2.2.16.288, Copyright ©2000-2014, Google - from the file “Silver Efex Pro 2.plugin”
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        EvernoteHelper    UNKNOWN Hidden (missing value)
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        QuickTime Plugin: Version: 7.6.6
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        nppanda3d: Version: Unknown [Click for support]
        Musicnotes: Version: 1.18.8 [Click for support]
        OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
        SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
        Unity Web Player: Version: UnityPlayer version 2.6.1f3 [Click for support]
        DirectorShockwave: Version: 11.5.0r596 [Click for support]
        iPhotoPhotocast: Version: 7.0
    Safari Extensions: ℹ️
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    Audio Plug-ins: ℹ️
        iSightAudio: Version: 7.6.6
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Paragon NTFS for Mac ® OS X  [Click for support]
    Time Machine: ℹ️
        Time Machine information requires OS X 10.7 "Lion" or later.
    Top Processes by CPU: ℹ️
             2%    WindowServer
             0%    Synology Cloud Station
             0%    fontd
             0%    Finder
             0%    Dropbox
    Top Processes by Memory: ℹ️
        307 MB    WebProcess
        129 MB    Safari
        97 MB    mds
        69 MB    Dropbox
        56 MB    WindowServer
    Virtual Memory Information: ℹ️
        102 MB    Free RAM
        1.06 GB    Active RAM
        450 MB    Inactive RAM
        262 MB    Wired RAM
        2.47 GB    Page-ins
        846 MB    Page-outs

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