CS5 Full Version Update Issue

Originally, my CS5 was an update from CS4. When this CS5 was installed as an "update", it appeared to install properly. However, further updates to this install returned "error in downloading update", with a indication that "This serial number is not for a qualifying product." Adobe's solution was to issue me a "full version" serial number. CS5 s/n was deactivated, CS5 was uninstalled, PC was rebooted and the new "full version" was installed. Further updates still returned "serial number not for a qualifying product." Solution???

GARFERS,
Yes, I told you that they sent you here because they perceived your questions to be a technical question about an unsupported version. You need to present it as an installation issue, not a technical one.
Only CS6 and higher are still supported. You are three or four versions behind in the eyes of Adobe, and they only support technical issues in versions that are currently being sold. Yours is not a technical issue, but an installation issue.
The forums are precisely for technical issues in older versions. We are not here to teach Photoshop step by step as you insinuate. But we have now established yours is not a technical issue. We cannot help with Customer Service issues at all, as opposed to Adobe Tech Support issues.
Your screen shot DOES NOT show the destination I would be taken to if I follow ALL THE STEPS in my post.
This is where I just landed:
If this link doesn't work any longer, then Adobe has changed it and there's nothing I can do about it. Sorry.

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