CS5 Help doesn't work
I recently installed CS5 on my Mac mini at work. Everything seems fine, except that the help function is broken. If I choose Help -> [application name] Help, I get a kind of hiccup in the window (the palettes disappear for a second), and then I'm left in the same application. Meanwhile Adobe Help opens up in the background, but nothing loads. If I switch to it, everything is greyed out in the File, Edit, and Window menus except Special Characters. There are no windows!
I tried letting Adobe Help just run for a while, and it happily sits there eating 25% of my CPU, but nothing ever happens. Rebooting doesn't help either.
I've read elsewhere about people getting an error message when trying to use Help, but I don't get that. It all seems to be working, except that it doesn't actually load the help file into a window where I can access it!
Any suggestions?
Sample text from Activity Monitor follows:
Sampling process 272 for 3 seconds with 1 millisecond of run time between samples
Sampling completed, processing symbols...
Analysis of sampling Adobe Help (pid 272) every 1 millisecond
Call graph:
1939 Thread_2577 DispatchQueue_1: com.apple.main-thread (serial)
1939 start
1939 start
1939 start
1939 0x2561668
1939 0x2561350
1939 -[NSApplication run]
1939 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]
1939 _DPSNextEvent
1939 BlockUntilNextEventMatchingListInMode
1939 ReceiveNextEventCommon
1939 RunCurrentEventLoopInMode
1939 CFRunLoopRunInMode
1939 CFRunLoopRunSpecific
1938 __CFRunLoopRun
1389 mach_msg
1387 mach_msg_trap
2 mach_msg
294 __NSFireTimer
245 0x255f6d4
78 0x2a30ad3
75 0x273db2b
57 0x273d37a
5 0x273d339
2 0x273d32e
2 0x273d33f
2 0x273d38b
1 0x273d323
1 0x273d336
1 0x273d341
1 0x273d364
1 0x273d3a6
1 0x273d3d2
1 0x273d3d5
1 0x273db52
1 0x2a0e2f8
1 0x29ea5bb
1 0x273dcdf
1 0x273f491
1 0x273dd33
1 0x27380ae
36 0x2a2ffa0
15 0x2943726
14 0x2b6b08b
12 sem_wait
2 0x2b6b08b
1 0x2b6b020
8 0x29436af
6 0x2b6b1bb
6 sem_post
1 0x2b6b15b
1 0x2b6b1d3
1 pthread_setspecific
5 0x29435f6
5 0x2b6b1bb
5 sem_post
3 0x294366d
2 0x2b6b08b
2 sem_wait
1 0x2b6b0b0
1 0x294351f
1 0x2943576
1 0x2941629
1 0x2a99138
1 0x294357e
1 0x2b6b171
1 0x294369f
1 __bzero
1 0x29436b3
33 0x2a2fc52
31 sched_yield
29 swtch_pri
2 sched_yield
1 0x2b6bf97
1 _sysenter_trap
31 0x2a2ffb9
26 0x292c492
7 0x292b5f8
4 pthread_mutex_lock
3 __spin_lock
6 0x292b69c
3 0x2b6c044
3 pthread_mutex_lock
3 0x2b6c056
1 __spin_lock
1 dyld_stub__spin_unlock
1 pthread_mutex_unlock
1 spin_lock
3 0x292b97f
2 __spin_lock
1 pthread_mutex_lock
3 0x292ba8c
2 0x2b6c044
1 __spin_lock
1 pthread_mutex_lock
1 0x2b6c056
1 pthread_mutex_unlock
1 OSSpinLockUnlock
2 0x292b968
2 __spin_lock
2 0x292bbd2
1 __spin_lock
1 pthread_mutex_unlock
1 0x292b95e
1 0x292b975
1 0x292bbe8
1 0x2932d02
3 0x292c42a
3 0x292ad7a
1 0x292c443
1 0x292c4ac
1 0x2b5d68a
13 0x2a2f94c
12 0x28d3454
9 0x2b5cfc3
7 Microseconds
3 Microseconds
3 UpTime
2 __nanotime
1 mach_absolute_time
1 AbsoluteToNanoseconds
2 __udivdi3
1 0x2b5cfbe
1 0x2b5cff7
1 0x2b5cff9
1 0x28d3471
1 pthread_mutex_lock
6 0x2a3046b
4 0x2a0574a
1 0x2a02445
1 0x2a02459
1 0x2a0245c
1 0x2a0246e
1 0x2a0573a
1 0x2a057a1
1 0x2a01f4d
1 0x2a0dd5b
1 0x273cdbd
1 pthread_self
5 0x2a303c5
5 0x2a30972
3 0x2afc648
3 0x2b93dfe
3 CFAbsoluteTimeGetCurrent
2 gettimeofday
2 __gettimeofday
1 CFAbsoluteTimeGetCurrent
1 0x2afc621
1 0x2a0da9d
1 0x29a588e
1 0x29a2e6d
1 0x29a08b0
1 objc_msgSend
4 0x2a2f966
2 0x28d3204
2 pthread_mutex_lock
1 0x28d31dd
1 pthread_mutex_unlock
3 0x2a2fc03
3 0x2b5cfc3
2 Microseconds
1 AbsoluteToNanoseconds
1 Microseconds
1 __udivdi3
3 0x2a30293
2 0x2a111ef
1 0x29af656
1 0x273837d
1 0x29b7e3f
1 0x296c5d1
1 0x2a111d8
1 0x2a100f6
2 0x2a2f789
2 0x2a2ffbe
1 0x256a9a7
1 0x256a9d4
2 0x2a30823
1 0x29c5c6d
1 0x29c5c81
2 0x2a30893
1 0x2a24be1
1 0x2a24c38
1 memset
1 0x2738380
1 0x2a2f7cc
1 0x27382ff
1 0x2a2f7da
1 0x27380e7
1 0x2a2f80d
1 0x2a2f8ec
1 0x273cc35
1 0x2a2f8f4
1 0x2a21573
1 0x2a2fb96
1 0x2a2fbaf
1 0x2b5cfc3
1 __udivdi3
1 0x2a2fcbb
1 0x295ad3f
1 0x2a2ffc9
1 0x2a30008
1 0x2a302bb
1 0x2a1dd21
1 0x2a0ac6c
1 pthread_mutex_unlock
1 0x2a303b8
1 0x29a027c
1 0x2a30480
1 0x29a0f2b
1 0x29a0e4b
1 0x2a304f1
1 0x2a30508
1 0x2a3052c
1 0x2aaa26f
1 0x2a30547
1 0x2a1dbd3
1 0x2a305c3
1 0x2aab7ad
1 0x2aa81db
1 0x2a30899
10 0x255f6bb
4 0x2b8968d
3 objc_msgSend
1 +[NSObject(NSObject) alloc]
1 +[NSAutoreleasePool allocWithZone:]
3 0x2b8969f
3 -[NSAutoreleasePool init]
3 _CFAutoreleasePoolPush
1 0x2b89675
1 0x2a09796
1 0x2b896bf
1 objc_msgSend
9 0x255f720
6 0x2b896f4
6 -[NSAutoreleasePool release]
4 NSPopAutoreleasePool
2 _CFAutoreleasePoolPop
1 _CFAutoreleasePoolPop
1 pthread_getspecific
1 objc_collectingEnabled
1 objc_exception_try_enter
1 _setjmp
1 dyld_stub_objc_exception_try_exit
2 objc_msgSend
1 0x2b896c9
5 _CFAutoreleasePoolPush
3 _CFAutoreleasePoolPush
1 pthread_getspecific
1 pthread_setspecific
4 0x255f6a9
2 0x255c68b
1 0x255c6a5
1 0x255c6b8
3 objc_msgSend
2 -[NSCFTimer retain]
1 -[NSCFTimer retain]
1 OSAtomicCompareAndSwapLongBarrier
1 __compare_and_swap32
2 -[NSObject(NSObject) release]
1 __CFDoExternRefOperation
1 __spin_lock
2 -[NSObject(NSObject) retain]
1 -[NSObject(NSObject) retain]
1 __CFDoExternRefOperation
2 0x255f6d7
2 __NSFireTimer
1 0x255f661
1 0x255f6e9
1 0x2b6eb8b
1 0x255f718
1 0x28d3454
1 0x2b5cfc3
1 Microseconds
1 AbsoluteToNanoseconds
1 CFRelease
1 NSPushAutoreleasePool
1 objc_collectingEnabled
1 __compare_and_swap32
1 __spin_lock
1 objc_exception_try_enter
98 __CFRunLoopDoObservers
48 CFQSortArray
30 CFSortIndexes
25 malloc_zone_memalign
24 szone_memalign
13 szone_free
11 szone_free
2 tiny_free_list_remove_ptr
3 mag_lock_zine_for_region_trailer
3 szone_memalign
2 szone_malloc
2 szone_malloc_should_clear
1 szone_malloc_should_clear
1 tiny_malloc_from_free_list
1 __spin_lock
1 dyld_stub__spin_unlock
4 __CFSimpleMergeSort
2 __CFRunLoopObserverQSortComparator
1 __CFQSortArray_block_invoke_1
1 __CFSimpleMergeSort
1 malloc_default_zone
9 free
4 free
4 szone_free_definite_size
1 szone_size
4 malloc
4 malloc_zone_malloc
2 __spin_lock
2 szone_malloc_should_clear
1 szone_malloc_should_clear
1 tiny_malloc_from_free_list
2 CFQSortArray
1 __memcpy
1 memmove
1 objc_memmove_collectable
17 __NSConnectionDoQueuedWork
4 __NSConnectionDoQueuedWork
3 lastConversationInfo
3 CFDictionaryGetValue
3 CFBasicHashFindBucket
3 ___CFBasicHashFindBucket1
2 CFHash
1 -[NSObject(NSObject) hash]
1 CFHash
1 objc_msgSend
2 NSPopAutoreleasePool
1 __removeHandler2
1 objc_exception_try_enter
2 NSPushAutoreleasePool
2 _CFAutoreleasePoolPush
1 -[NSLock lock]
1 pthread_mutex_lock
1 -[NSLock unlock]
1 pthread_mutex_unlock
1 _CFArrayFastEnumeration
1 _NSThreadGet0
1 OSSpinLockUnlock
16 FlushAllBuffers(__CFRunLoopObserver*, unsigned long, void*)
8 CFAbsoluteTimeGetCurrent
8 gettimeofday
7 __gettimeofday
1 __commpage_gettimeofday
4 GetCurrentEventTime
4 MachTimeConversionRate
3 pthread_once
1 MachTimeConversionRate
3 CFRunLoopTimerSetNextFireDate
2 __CFRunLoopTimerRescheduleWithAllModes
2 mk_timer_arm
1 __CFTSRToTimeInterval
1 dyld_stub_gettimeofday
6 __CFRunLoopDoObservers
5 CFSetGetValues
3 CFSetGetValues
2 CFBasicHashGetElements
2 CFRetain
1 CFSetGetCount
1 OSAtomicCompareAndSwapLongBarrier
1 __compare_and_swap32
1 _CFRelease
1 __compare_and_swap32
52 mach_port_insert_member
50 mach_msg
50 mach_msg_trap
2 mig_get_reply_port
28 _setjmp
20 mach_port_extract_member
20 mach_msg
20 mach_msg_trap
14 __CFRunLoopTimerRescheduleWithAllModes
11 mk_timer_arm
3 __CFRunLoopTimerRescheduleWithAllModes
10 __CFRunLoopDoSources0
10 CFSetApplyFunction
10 CFBasicHashApply
6 CFBasicHashGetBucket
4 __CFSetApplyFunction_block_invoke_1
3 __CFRunLoopCollectSources0
1 __CFSetApplyFunction_block_invoke_1
8 __CFRunLoopRun
8 objc_msgSend
5 __CFRunLoopModeFindSourceForMachPort
4 CFDictionaryGetValue
4 CFBasicHashFindBucket
4 ___CFBasicHashFindBucket1
2 __CFBasicHashNullCallback
2 ___CFBasicHashFindBucket1
1 __CFRunLoopModeFindSourceForMachPort
2 __CFRunLoopModeIsEmpty
2 CFSetContainsValue
2 CFBasicHashGetCountOfKey
1 CFBasicHashGetCountOfKey
1 ___CFBasicHashFindBucket1
1 __CFStringHash
2 __spin_lock
1 CFRunLoopGetMain
1 _CFRetain
1 OSAtomicCompareAndSwapLongBarrier
1 __compare_and_swap32
1 __nanotime
1 _sysenter_trap
1 _timerRelease
1 _timerRetain
1 OSAtomicAdd32
1 dyld_stub__setjmp
1 __spin_lock
1939 Thread_2578 DispatchQueue_2: com.apple.libdispatch-manager (serial)
1939 start_wqthread
1939 _pthread_wqthread
1939 _dispatch_worker_thread2
1939 _dispatch_queue_invoke
1939 _dispatch_mgr_invoke
1939 kevent
1939 Thread_2582
1939 thread_start
1939 _pthread_start
1939 0x26ed238
1939 mach_msg
1939 mach_msg_trap
1939 Thread_2583
1939 thread_start
1939 _pthread_start
1939 0x2b6bd5f
1939 0x2b6bd01
1939 0x2b2c702
1939 0x2b6bf10
1939 pthread_cond_wait
1939 _pthread_cond_wait
1939 semaphore_wait_signal_trap
1939 Thread_2584
1939 thread_start
1939 _pthread_start
1939 0x2b6bd5f
1939 0x2b6bd01
1939 0x2b2c702
1939 0x2b6bf10
1939 pthread_cond_wait
1939 _pthread_cond_wait
1939 semaphore_wait_signal_trap
Total number in stack (recursive counted multiple, when >=5):
12 __spin_lock
7 objc_msgSend
7 pthread_mutex_lock
6 pthread_mutex_unlock
5 __compare_and_swap32
Sort by top of stack, same collapsed (when >= 5):
semaphore_wait_signal_trap 3878
mach_msg_trap 3396
kevent 1939
0x273d37a 57
_setjmp 29
swtch_pri 29
objc_msgSend 19
__spin_lock 18
sem_wait 14
mk_timer_arm 13
pthread_mutex_lock 13
sem_post 11
szone_free 11
__gettimeofday 9
_CFAutoreleasePoolPush 8
__CFRunLoopRun 8
CFBasicHashGetBucket 6
__CFRunLoopDoObservers 6
0x273d339 5
0x2a303c5 5
__compare_and_swap32 5
Sample analysis of process 272 written to file /dev/stdout
Mine doesn't work either.
I installed an After Effects CS5 trial version and that seems to have messed everything up.
Now that I have the Master Collection properly installed, the Help function kept giving me error messages.
Now it's doesn't even open at all. The Help, instead, opens in a browser, but without the navigation tree on the left which is very suffocating. I imagine they separated it so that it would work well in the new AIR Help app.
Anyway, I need help with help.
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I'm using Windows XP with a ton of RAM and a ton of hard drive space available.
Having used Elements V2, I downloaded and installed the V4.0 TRYBUY. The installation seemed to work fine. However, the "Help option" in Elements V4.0 would not work. It's kind of hard to learn a new version without a manual or online HELP files!
I searched the Knowledgebase and forum messages for help on how to get HELP with the new V4.0. I DID find Knowledgebase Document 330621 that seemed to be applicable. However, "Allowing blocked content" in IE did NOT help. I then received error message "ahc.exe not found." I then searched the downloaded file TRYBUY for the HELP PDF file, but alas no such file was included in the TRYBUY download!
I have now uninstalled Elements V4.0. It seems I can't ask Adobe for help since I have to register Elements 4.0 before I can contact them - but wait, I don't want to buy and register before trying it out!
I'm willing to once again download TRYBUY and install again - buy first I'd like confirmation from someone that the online HELP function will work before doing so. Otherewise it is a waste of my time.Herbert,
Failing to disable Anti-Virus during installation has caused many seemingly good installations to have problems.
If you don't find another solution I would strongly recommend that you uninstall, track down and delete every left over folder, disable everything running in the notification area (systray) except the clock and reinstall.
I don't have 4.0 but the stray folders in 3 are C:\Documents and Settings\[user]\Application Data\Adobe\Photoshop Elements and C:\Program Files\Adobe\Photoshop Elements 3.0.
Bob -
Image Link in HTML Help Doesn't Work (Works Fine in PDF)
Using TCS V1.3 with the latest patches.
Single source project with FM to RH -- output to HTML Help.
I want to create a hyperlink over an image that, when clicked, opens a new topic within the same .chm file.
Here's what I did:
1. Imported image by ref. into FM.
2. Created text box over image.
3. Created a hypertext link (Specify Named Destination) at the beginning of the destination heading/topic.
4. Created a hypertext link (Jump to Named Destination) inside the text box.
5. Tested link in FM - works fine.
6. Tested link in PDF - works fine.
7. Tested in .chm - link doesn't exist, just the image.
Have I missed a step?Hello,
Its because Spry attaches event listeners on the "tabs / buttons / handles" of the accordion, these event listeners are set so they prevent default events.
There a few ways to solve it.
- Add a onclick event to your <a> elements that does this:
onclick="window.location = this.href; return true;"
- Or you could add another event listener that does it for you, so you don't have to bother adding onclick="" to your elements
- Or edit the SpryAccordion.js. On line 248 to 276 you will find:
if (e.preventDefault) e.preventDefault();
else e.returnValue = false;
if (e.stopPropagation) e.stopPropagation();
else e.cancelBubble = true;
return false;
Replace it with:
if (e.stopPropagation) e.stopPropagation();
else e.cancelBubble = true;
return true;
Hopes this helps, -
Photoshop CS5 "Help" function not working - Adobe Air error message?
Installed Photoshop CS5, and thought everything was working okay, but when I click on Photoshop Help, I get the error message "Adobe Air - This installation of this application is damaged. Try re-installing......" I have re-installed first Adobe Air, same problem and then uninstalled and re-installed Photoshop CS5, but the problem remains. When I first tried to use the Help function it tried to update something and for some reason this failed. I'm wondering if others have seen the same problem and know of a solution? Thanks, David.
Hello: there may be a configuration issue going on here. I have escalated this issue to our Help app engineering team. In the meanwhile, please try the following:
Uninstall the Adobe Help application: go to your Application folder > Adobe > Adobe Help (drag it to the Trash)
Delete the following directory:
USER NAME (home) > Library > Preferences > chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.
Empty the Trash
Manually update the application via this link: http://www.adobe.com/support/chc/
Select "Photoshop" in Step 1 and then click the Install badge in Step 2. Make sure to select "Open" (and not Save) in the installation dialog box to fully update the app.
Note: The previous instructions did not include deleting the old application or its preference file. This will help ensure that it is thoroughly updated. -
Has anybody else experienced a problem with the MacHelp page not working? It happened with my first Powerbook and now with this one (my third). I've also got two friends who have the same problem. Is this some kind of general problem with OSX? With all of us it works in other accounts but not the admin account. I've tried going to Library/Preferences and dragging the relevant files to the trash but doesn't help. I repair permissions frequently and run Mac Janotior. Of course I could do an archive and install but I'd really like to know why this happens so often.
Any comments and experince along these lines?Mark,
This post provided a solution for Gork54.
This post is lengthy but may be worth your review.
Search Apple Discussions with "Help Viewer" for additional threads.
Pacifist will work with Tiger.
Good Luck
;~) -
The field SAKNR search help doesn't work?
Dear Expert,
My dialog program used a table field data element call SAKNR ,
and i set the search help in the layout screen of my table control.
the search help works but after i double click it but the value didn't show up
in the field.
don't know what's going on...
Please Help.
Regards
Jack LeeSearch Help Name :- C_SAKNR for data element SAKNR and value table is SKA1 in module pool you can assign Search Help Name
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