Cs5 help sign-in always fails with valid email and password

Adobe cs5 master collection Community Help's sign with a valid email address and password always fails.
"Adobe Community Help
An Unexpected Error has occurred. Please try again later.
[OK]"

I also have another problem.
I also get a lot of (all?) errors during update of master collection cs5. when I look at the page describing the error, it's an upsell or saying that I am not qualified for it (was before).
something's wrong.
copied my %APPDATA% to a backup drive (wanted to keep my settings, maybe it's a mistake with adobe?)
uninstalled cs5 with deactivate
wipe and reinstall of windows (format, but not on th edrive that most of adobe was on)
copied appdata on backup drive back to %appdata% (restore)
reinstalled adobe to same place on f: drive
went into dreamweaver or AE and did help, update. consistently fails.
AAM has full access through my antivirus firewall.
I am suspecting leftover files, or it's something in my %APPDATA%.
I have a backup of the adobe registry I can apply, but not sure this is a good idea.
sorry I was not more complete. I can supply log info if someone can tell me how.
I used to apply manual updates to get the updates, but I stopped that since that tends to break the update process (AAM).
  Adobe After Effects CS5 10.0.2 Update
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  Adobe Bridge CS5 4.0.5 Update
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         [flexunit] at flash.events::EventDispatcher/dispatchEvent()
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