CS5 - Local Help Files missing

While I was without internet recently, I was unable to browse local help files for Photoshop and Flash Catalyst in my new copy of Creative Suite 5
- Design premium.
I wa prompted to set preferences to browse offline help, and that did not working. Poking around in the actual folders showed me there were missing help files!
Also, the help files I did have all had the word "DRAF" in red at the top! Pretty poor quality control!
Where can I get the updated help files?

i too have the same problem for my cs5 master collection.
there are no help files
the error says to reinstall the whole software.
i tried reinstalling but the help files are still not there
pls help

Similar Messages

CS5 local help files

I understand how the Community help application can download local help files but I'm on dial-up at home and the Photoshop local help file, for example, shows as over 27 MB. The PDF version here: http://help.adobe.com/en_US/photoshop/cs/using/index.html is 40 MB. I have access to a broadband connection away from home and could download to a flash drive. Questions: are local help files available for manual download? If so, where and how? Once downloaded, where would they be stored in a typical Windows installation so that they'd be available when I choose Help and choose the local help option? Or, put another way, where does the Adobe Help application store them once downloaded and decompressed?

I think I found the answer for you:
http://kb2.adobe.com/cps/849/cpsid_84992.html
In short, help files are stored here:
Windows:
%appdata%\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1\Local Store\
Mac OS:
[user name]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1/Local Store/
Can't say I've tried what you're trying, but I was looking for the location of the downloaded help (because I prefer to view it in my browser) and found your question in my searching.
Hope that helps.

No local help files for Photoshop CS6 extended

Hi
I wish to use local help files for Photoshop CS6 but only online support is available. Local files are not listed under the Adobe Help preferences. The option to search only local rather than online help is greyed out. I found and downloaded a PDF with of the help files but don't know where to install it or if this is possible. I have CS 5 Creative Suite and this works fine giving the option of local or online help when accessed.
Is there a way to install and use local help files in photoshop CS6?
Thank you.

Hi and thanks for directing me to that article, it should have done the trick. I am using mac mountain lion 10.8.5.
The help system has always operated oddly - I have Photoshop cs6 but also the cs5 master suite installed. CS5 works fine but Photoshop cs6 only gives the option for online help and then directs me to the CC site. There is no simple listing for just Photoshop help in the help menu - presumably as it is not seeing it installed
I tried various configurations in the article, having to set up the folders they suggested. In my case, in a variety of alternative places as I have a boot up volume with the documents folder moved onto a RAID array so the Shared folder is not in the documents folder but in Users on the boot drive. So - confusing - but tried all the likely candidates and folder configurations/locations while following the instructions as closely as possible. Even tried an documents folder alias to redirect the program to the alternative path way.
At least now I have the PDFs and can look through them outside the adobe interface. The problem with the community site being questions regarding photoshop alone, yield answers for all sort of other issues and programs.
Thanks for your help though, which should have worked, appreciated.

Help files missing after upgrade to Lightroom 3

Dowloaded the upgrade, installed it, reinstalled it... help files missing... message is .. Cannot display help..
Use Lightroom 3 on Win 7 professional at 64bit...
Please help...

Solved problem by finding a folder in CS5 Photoshop set up files.. under the folder payloads.. and installing setup file for Adobe Help from there.. also installed updates from Adobes website for Media Player and Air...

How do I set the HELP menu to use Indesign's local HELP files on the hard drive and not the web?

How do I set the HELP menu to use Indesign's local HELP files on the hard drive and not the web?
CS 5.0 launches the internet browser. > TO SLOW I DONT WANT THIS.
CS 3.0 uses the local help files > I WANT THIS FOR 5.0.

You're not speaking to the right forum for your request. Help is a Suite-wide feature and here is the forum where the Help application is discussed, and where the proper Adobe people hang out:
Community Help Application

CS4 - no longer local help files???

I recently upgraded to CS4, and it seems that when I try to access the help system it goes off to a web site instead of using local help files on my hard disk. This is extremely annoying because:
1. I often work on airplanes and other places where Internet access is just plain not available.
2. Accessing remote servers over the Internet is painfully slow. I feel like I'm waiting for paint to dry when I access help.
Is there a way to get CS4 to put its help system on my local hard disk?

Be advised that the following will also disable other online apps such as Kuler.
To disable access to online services using the Connections panel:
Open your Adobe CS4 application.
Choose Window > Extensions > Connections. This will open the Connections panel.
Click the Connections panel menu flyout and then choose Offline Options.
Select Keep Me Offline.
Click OK.
Torkel

How to install local help files

I'm trying to install local help files for Papervision API so, when I click on for example a class name, there is a link to the documentation in the dynamic help. Does anybody know?

Hi,
When you run for first time, appear a screen in which say:
Do you want to install this software ?
Internet Security Warning
Name: Portal Tools for Real-time Collaboration
Publisher: SAP AG
Two buttons: Install Don't Install
This screen appears depending on your browser setting.
Have you tried in other machine ?
Have you configured application sharing ServerName in portal ?
Patricio.

Local help file setup

I don't want to depend on an internet connection to access help files. How do I set up local help files on my computer to interact with ele 12 editor

You can download the help files in PDF format here:
http://forums.adobe.com/thread/992825?tstart=0

Local help files for CS5 products (Illustrator in particular)

I have read through the discussions, but I want to find a SIMPLE, STRAIGHTFORWARD way to set up my CS5 programs to access help files locally, rather than through the web.
- I have found .PDF help files online, but there is no apparent way to link them to the program, and it did not come up as an option during installation. References to setting up a help-related .XML file neglect the fact that, at least in my installation, the .XML does not exist, so I suspect the program does not point to it ...
Any helpful comments, including knowledge that I cannot access local help from within the program and should stop looking, would be appreciated.
Thanks!
Monty Wood

Hello, your machine is not connected to the net? Usually, it is best to download the help after install, then disconnect from the net, but I understand that there are some machines that cannot be connected at any moment.

Help files missing after upgrade to PS CS5

Upgraded from CS4 to CS5... reinstalled in a second time... still unable to load help files... second install, same messages saying ...AIR, Media Player and Help did not install...
Help files in Lightroom 3 also did not load..

Solved problem by finding a folder in CS5 Photoshop set up files.. under the folder payloads.. and installing setup file for Adobe Help from there.. also installed updates from Adobes website for Media Player and Air

How to use online help instead of local help files?

I know that if I am looking for help in Adobe Acrobat Pro 9, I can hit F1 or go to Help -> Adobe Acrobat 9 Pro Help...
However, I do not like that doing that sends me to the limited help files that are stored on my local drive. I would like that link to default to the online help.
Is there any way to do that?
The real reason I want to do this is because I use Mozilla Firefox and tightly control the cookies that sites save on my computer. For sites that I trust, I simply add them to the whitelist. However, I am unable to add file:///C:etc.etc. to my whitelist, so I have to approve 5-8 cookies every time I go to another page within the help files. This is extremely annoying.
In regards to this local help default over internet help, Adobe has said:
The Help menu within the product opens local Help, a subset of the content available in online product Help. Because local Help is not as complete or up-to-date as online product Help, Adobe recommends that you use the PDF version of product Help if you want to stay off-line.
But what if I don't want to use the "subset of the content available in online product Help" and prefer to simply go to the online product Help just like every other Adobe CS4 product?

You could add a custom menu item to the Help menu that executes the following line of code:
// Acrobat 9 Pro Help
app.launchURL("http://help.adobe.com/en_US/acrobat/pro/using/index.html");
See this tutorial for more information: http://acrobatusers.com/tutorials/2006/add_custom_menu_items

Local Help Files Needed

Hi
Is there a way to access help files locally? Everytime I need to access the help files I get connected to thie internet and I have to wade through the site to find what I'm looking for.
Sometimes I need to access help files whilst working where there is no internet connection
There must be a way of installing the help files on my mac. I'm sure you load of geniuses have the answer.......
Thanks
G (Mac + CS 5.5)

You can find the PDF files here
http://helpx.adobe.com/illustrator/archive.html

Acrobat Pro 11 Local Help Files

This works for Reader. Where can I find the one for Pro? Or, where can I find the syntax so I can create my own?
http://helpx.adobe.com/acrobat/kb/install-help-files-offline-reader.html

To answer my own question....
Download the help files here.
http://helpx.adobe.com/acrobat.html
http://helpx.adobe.com/en/pdf/acrobat_reference.pdf
Go here and get Example 2.
http://livedocs.adobe.com/acrobat_sdk/9.1/Acrobat9_1_HTMLHelp/wwhelp/wwhimpl/common/html/w whelp.htm?context=Acrobat9_HTMLHelp&file=JS_API_AcroJS.88.151.html
This is the output from Acrobat Pro 11.0.3.
Acrobat JavaScript Debugger Functions Version 11.0
+-File
+-Open
+-endOpenGroup
+-NewDocument
+-NewDocFromFile
+-ScanMenu
   +-ScanPreset5
   +-ScanPreset1
   +-ScanPreset2
   +-ScanPreset3
   +-ScanPreset4
   +-
   +-Scan
   +-
   +-ScanConfigurePreset
+-Web2PDF:OpnURL
+-ImageConversion:Clipboard
+-
+-NewDocCombineFiles
+-CreateMultiplePDFFiles
+-
+-AcroForm:Forms_CreateNewForm
+-endCreatePDFGroup
+-NewDocCreateCollection
+-
+-Save
+-SaveAs
+-SaveAsSubmenu
+-ReduceFileSize
+-DIGSIG:SaveAndAuthenticate
+-SaveAsExtendedSubmenu
   +-Annots:ReaderEnableCTT
   +-Annots:ReaderEnable
   +-DIGSIG:UBDoc
+-PDFOptimizer
+-endSaveGroup
+-Email
+-SPAObject 23
+-SPAObject 24
+-
+-
+-
+-Revert
+-Close
+-endFormDataGroup
+-GeneralInfo
+-endDocInfoGroup
+-Print
+-endPrintGroup
+-RecentFile1
+-RecentFile2
+-endRecentFileGroup
+-Quit
+-Edit
+-Undo
+-Redo
+-endUndoGroup
+-Cut
+-Copy
+-Paste
+-Clear
+-endEditGroup
+-SelectAll
+-DeselectAll
+-endSelectGroup
+-CopyFileToClipboard
+-endOleGroup
+-TouchUp:EditDocument
+-
+-SelectGraphics
+-
+-Spelling:Spelling
+-Spelling:Check Spelling
+-Spelling:Edit Dictionary
+-LookUpWord
+-endLookUpGroup
+-Find
+-FindSearch
+-endFindGroup
+-GeneralPrefs
+-View
+-Rotate
+-RotateCW
+-RotateCCW
+-GoTo
+-FirstPage
+-PrevPage
+-NextPage
+-LastPage
+-GoToPage
+-endPageNavGroup
+-GoBack
+-GoForward
+-
+-PageLayout
+-SinglePage
+-OneColumn
+-TwoPages
+-TwoColumns
+-endPageLayoutSubGroup
+-ShowGaps
+-ShowCoverPage
+-
+-AutoScroll
+-ZoomSubMenu
+-ZoomTo
+-Zoom
+-ZoomDrag
+-
+-ActualSize
+-FitPage
+-FitWidth
+-FitHeight
+-FitVisible
+-endFitGroup
+-PanZoom
+-Loupe
+-
+-Reflow
+-endGoToGroup
+-SelectUICustomization
+-UICustomizationDefaultView
+-
+-CreateUICustomization
+-ManageUICustomizations
+-
+-9BD7AB5158C920C2F8053A0BC9B41D2
+-
+-FindMoreUICustomizations
+-endOfCustomizeSeparator
+-TaskPanesSectionStart
+-_BasicToolsPane
+-Tools_Content
+-Tools_Pages
+-Tools_InteractiveObjects
+-Tools_Forms
+-Tools_ActionWizard
+-Tools_TextRecognition
+-Tools_Protection
+-Tools_DocProcessing
+-Tools_PrintProduction
+-Tools_JavaScript
+-Tools_Accessibility
+-Tools_Analysis
+-_BasicEchoSignPane
+-_BasicCommentPane
+-TaskPaneSectionEnd
+-ShowHideSubMenu
+-Navigation
   +-ShowHideArticles
   +-ShowHideFileAttachment
   +-ShowHideBookmarks
   +-ShowHideContentPanel
   +-ShowHideDestinations
   +-ShowHideOptCont
   +-ShowHideModelTree
   +-ShowHideOrderPanel
   +-ShowHideThumbnails
   +-ShowHideSignatures
   +-ShowHideTagsPanel
   +-endShowHideWindowsGroup2
   +-ShowHideNavigationPane
   +-ResetPanels
   +-
+-HoldoverToolbars
+-ShowHideMenuBar
+-
+-RulersAndGridsGroup
   +-ShowGrid
   +-SnapToGrid
   +-ShowRulers
   +-ShowGuides
   +-Wireframe
+-ShowInfo
+-
+-ReadingMode
+-FullScreenMode
+-endFullScreenGroup
+-Annots:ReviewTracker
+-
+-ReadAloud
+-ADBE:ReadOutLoudOnOff
+-ADBE:ReadAloudStart
+-ADBE:ReadAloudToEnd
+-ADBE:ReadAloudPauseResume
+-ADBE:ReadAloudStop
+-DIGSIG:CompareDocuments
+-Window
+-NewWindow
+-
+-Cascade
+-Tile
+-TileHorizontal
+-TileVertical
+-MinimizeAll
+-endWindowLayoutGroup
+-SplitWindow
+-SpreadsheetSplit
+-WindowMenuSeparator
+-
+-Help
+-HelpUserGuide
+-Adobe Acrobat XI Pro Help
+-endGuideGroup
+-About
+-AboutAdobeExtensions
+-endAboutPlugInGroup
+-
+-AMTDynamic1
+-startEBookServicesGroup
+-endEBookServicesGroup
+-OnlineSupport
+-KnowledgeBase
+-AdobeExpertSupport
+-AdobeUserCommunity
+-AccessOnline
+-
+-SystemInformation
+-DetectAndRepair
I borrowed the original WinReader_Local_Help.js and created WinAcrobat_Local_Help.js which is below. This will install English and French PDF files.
ADOBE SYSTEMS INCORPORATED
Copyright (C) 1998-2003 Adobe Systems Incorporated
All rights reserved.
NOTICE: Adobe permits you to use, modify, and distribute this file
in accordance with the terms of the Adobe license agreement
accompanying it. If you have received this file from a source other
than Adobe, then your use, modification, or distribution of it
requires the prior written permission of Adobe.
/******************************   Hide Menus    ************************************/
//Hide the default Help menu
app.hideMenuItem("HelpUserGuide");
app.hideMenuItem("OnlineSupport");
app.hideMenuItem("DetectAndRepair");
var langkey = app.language;
if (langkey == "FRA")
app.addMenuItem({ cName: "Aide d'Adobe Acrobat Pro XI", cParent: "Help", cExec: "fTDocs2()", nPos: 0});
else
app.addMenuItem({ cName: "Adobe Acrobat XI Pro Help", cParent: "Help", cExec: "fTDocs1()", nPos: 0});
// if (langkey == "ENU") {
// app.addMenuItem({ cName: "Adobe Acrobat XI Pro Help", cParent: "Help", cExec: "fTDocs1()", nPos: 0});
/********************************    Functions     *********************************************/
function fTDocs1()
    {app.openDoc("/C/Program Files/Adobe/Acrobat 11.0/Acrobat/Help/acrobat_reference_EN.pdf");};
function fTDocs2()
    {app.openDoc("/C/Program Files/Adobe/Acrobat 11.0/Acrobat/Help/acrobat_reference_FR.pdf");};
Use the Customization Wizard to make your MST.
Install the WinAcrobat_Local_Help.js file to C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Javascripts
Install the PDF help files to C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Help
HTH

TOC in Microsoft help file missing expand buttons

Firstly happy new year to all
I am having an issue with a generated microsoft help file which is causing the expand buttons on the TOC to disappear. The help file works as expected apart from this irritation. Here is a screen shot of the dodgy TOC:
I would appreciate any help on this as I'm a bit stumped.
Thanks,
James

This is controlled by an option in your single source layout properties. Click on the Edit button next to the "Advanced Settings" field. In there, click on the TOC Styles tab and select the "Plus/Minus Squares option. If this is unavailable, select the "Lines from Root" option.
The RoboColum(n)
@robocolumn
Colum McAndrew

Download local help files for PSE10

I stumbled upon a section of Photoshop Elements 10 that had the downloadable help files for use offline. They were gray and not clickable, but I lost how to find them again and Adobe help online is useless.
How do I download the help files so they can be accessed when there is no internet connection?

I searched that entire document and it does not give those instructions!
I'm so frustrated!
To be clear about what I need...
I want to download the help files associated with the program, so that when I hit F1 or the help button, the program should provide help search and NOT attempt to connect to the internet.
I found this section by accident already, so I know it is here.
I just cannot reproduce what I clicked to make it appear.
It was gray and not clickable but it said something like PENDING DOWNLOAD.
I assumed it was gray because I had not yet registered the program.

CS5 - Local Help Files missing

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