CS5 Master Collection error: Installer failed to initialize, help?
When I first opened the CS5 installer, it worked perfectly, except my computer crash halfway through the installation. Now whenever I try to install an application, when I open the Adobe Installer, once it finishes Initializing the installer, I immediately get the "Installer failed to initialize" message. How do I fix this?
Run the Creative Suite Cleaner Tool and clean out the temporary files created during install in your temp directory. Additioanlly, check your task manager and terminate any rampant instances of setup.exe and msiexec.exe that may stil lbe running.
Mylenium
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CS5.5 Design Premium: installer failed to initialize
Ok, I'm having this problem. This started because I had to perform a system restore. I ended having to go back so far with the system restore that all of my Adobe Products(among others) no longer appeared to be installed.
So I downloaded Adobe CS5.5 Design premium from a link mentioned elsewhere in the discussions. Everything extracts fine, but when I execute the installer it always prompts "installer failed to initialize". I have downloaded the Adobe support advisor. It shows multiple:
cpsid_82829s1: "A restart is pending," bootstrapper error has occurred.
Click here for details and corrective actions related to this issue.
I have clicked the links(http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html) below and followed the instructions. There is no "InProgress" Entry in the registry in the locations provided. I have also ran the "Adobe CS5 Cleaner Tool " Multiple times and have removed ALL. I have deleted every directory on this computer that says Adobe.
This is a clients computer and we REALLY don't want to wipe and reload(Money/time and all that). Can anyone help me with this error?System restore is a first resort for most people when there is a problem in Windows. Obviously it wasn't a hit in this situation. I know a wipe and reload would fix it. If you read my post you'd see I'm trying to avoid that. If you have any information that can help me there I would love to know it.
-
When I try to install I get the following message- "Installer failed to initialize. This could be due to a missing file. Please dowload Adobe Support advisor to detect the problem." Adobe Support Advisor can't find anything wrong. I've tried downloading with both IE and Chrome. I'm running Win7.
It seems a case of bad extract, Plese re-extract or redownload CS6.
Do let us know if problem persists.
Regards,
Ashutosh -
When I try to install Photoshop Elements I receive the error installer failed to initialize.
I am having the same issue. Purchased Photoshop Elements 10 just a few minutes ago, and even though the download (direct download of PSE10) seemed to go fine, I ran the installer and got a message reading, "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."
After downloading and running Adobe Support Advisor, the message I got reads, "Inspection could not identify any issues. Please contact Adobe Support for further assistance."
Can you help?
Thanks,
LindyThanks for your reply.
I have tried downloading and several times. I have used the Akamai downloading method and the direct download. I am able to download the .dmg file but not install the application.
I am on a Mac Pro 2.93 GHz running OS10.6.8, and I have plenty of RAM (8GB) and hard disc space (>350GB).
I have also placed a call to customer support. Waiting for a call back.
Again, thanks.
Lindy -
CS5 Master Collection trial installs without Acrobat on 64-bit?
Hi guys,
This is a bit weird but I installed Creative Suite 5 Master Collection (trial) the other day on my PC (newly re-installed with Windows 7 64-bit) and for some reason there is no trace of Acrobat!
I Googled this yeaterday and found a few other people with the same problem (but cannot seem to find them today). Any ideas why this might be the case?
Regards,
b_iBefore I invested in CS5 I too downloaded the trial on Mac and on PC platforms. I think I remember that part of the stipulation of the trial software was that not all applications will be included and/or fully functional, Acrobat being one of them since you can probably download a trial of Acrobat separately and since Adobe Reader is free. Try to download it separately. Acrobat is the same version 9 that it has been since CS4 which might also be a reason it is not included in the download of the CS5 trial software.
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Installer fails to initialize, CS5 Web Premium, Mac OSX 10.7.3
OK I had a trial of Dreamweaver 5.5 on my Macbook which has expired. I uninstalled and now I'm trying to install our web premium cs5. Getting error, 'installer failed to initialize'
Downloaded the support advisor, it says there are no issues.
Any ideas ?
RichFixed. We created an ISO from the web premium DVD and copied that onto the Mac, then used the Mac ISO mounter and it installed fine from there.
Thanks
Rich
Richard Potter
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>>> Arpit Kapoor <[email protected]> 04/19/12 11:01 AM >>>
Arpit Kapoor http://forums.adobe.com/people/Arpit+Kapoor created the discussion
"Re: Installer fails to initialize, CS5 Web Premium, Mac OSX 10.7.3"
To view the discussion, visit: http://forums.adobe.com/message/4346141#4346141 -
"Installer Failed To Initialize"? After Effects CS5 Mac, Help!!!
I'm in serious need of some help here. I downloaded the After Effects CS5 trial, but when I go and try to install it I get an error:
"Installer Failed To Initialize. Please Download Adobe Support Advisor To Detect The Problem"
I already tried Adobe Support Advisor, but it didn't detect any problems.
I tried re-downloading the file again, but still no luck.
I'm running an iMac with Mac OS X 10.6.2, Intel Core 2 Duo Processor.
Can anyone please help me?Hi. I see this thread is old...last post is july 2010. However, since I just had a similar issue and since a google search brought me here, i figure id share my info with other who my hit this too...
i have os x 10.7 and am trying to install cs5.5 master collection. i kept getting the installer failed to initialize error.
by looking at the PDApp.log, i saw an error and fixed the issue causing the error...
my issue was when launching Install.app, it looks for ~/Applications and creates a folder "Adobe" in it. I had an alias in my home dir and the log showed the installer didnt see it as a valid directory.
by removing the alias, the installer then created the folder "~/Applications/Adobe" for me. However, since it created an empty folder named Applications, separate from the actual /Applications dir, this was not acceptible.
So, if i right click on /Applications and hit "Make alias" and move that to my home dir...same issue.
But, if i open Terminal.app and type "sudo ln -s /Applications" the seemingly same type of alias or "symbolic link" is created, but instead the installer see the dir as valid, and the install went flawlessly.
Hope this helps someone. -
CS5 Master Collection Installation Issue
I have a 15in retina display mac running on mavericks. I recently ran a clean up software for my computer and it deleted all my adobe applications. When I try to install from the disk I get the error "installer failed to initialize" and adobe support advisor did not detect an issue. I've tried just about everything and I can't get it back. Any help would be much appriciated! I can supply any additional information you might need
Hi Onsides,
Please check the compatibility of CS5 Master collection with 10.9, it has not yet been tested.(http://www.adobe.com/store/en_us/popup/software/creativesuite/mastercollection5/systemreqs .html)
Please go through this link & perform the steps, :-
http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html #main_Installer_failed_to_initialize_
Please let us know if it worked.
Regards,
Rajshree -
CS5 installer failed to initialize
Installer for download CS5 fail to initialized. directed to page that says the installer is no longer used but the page does not direct me to a current version of installer.
Error "Installer Failed to Initialize" | Install desktop application | Windows
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I receive a message when trying to open Photoshop CS6, Illustrator CS6, etc., then when I try to follow the directions for troubleshooting, the installer fails to initialize.
Error message: "Adobe Application Manager is needed to resolve this problem. However it is missing or damaged". Then, after download, the program fails to load and displays this message: "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can see how stable they are.. How do I get assistance with Installer issues?
Any helpful thoughts?Hi David,
Kindly try out the steps in the below mentioned link to install Creative Cloud.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini -
When I do initial set up with creative cloud set up it wont run a send error message "installer failed to initialize" comes up. Why and how can I get passed this?
Error "Installer Failed to Initialize" | Install desktop application | Windows
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Installer failed to initialize. {CS6}
Hello to all.
I've a problem: i get this error "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." when i try to reinstall CS6 Master Collection.
http://img593.imageshack.us/img593/3562/immaginegsp.png
I downloaded Adobe Support Advisor but nothing is wrong.
I used Adobe Creative Suite Cleaner Tool but nothing!
I try to run the installer in the Hidden Admin in Windows 7 but i've the same message.
What should i do?
This is the PDApp log
3/1/2013 18:24:47 [INFO] Setup - Build Version - 6.0.335.0
3/1/2013 18:24:47 [INFO] Setup - Logging Level verbosity Set to 4
3/1/2013 18:24:47 [INFO] Setup - Start Adobe Setup
3/1/2013 18:24:47 [INFO] Setup - TimeLog: Bootstrapper Start
3/1/2013 18:24:47 [INFO] Setup - TimeLog: Start initial checks
3/1/2013 18:24:47 [INFO] Setup - Dictionary Path: C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\resources\Dictionary\it_IT\stringTable.zdct
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\resources\setup.xml
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] Setup - Found 6 packages in setup manifest
3/1/2013 18:24:47 [INFO] PIM - Build Version - 6.0.335.0
3/1/2013 18:24:47 [INFO] PIM - Logging Level verbosity Set to 4
3/1/2013 18:24:47 [INFO] Utilities - Folder does not exist
3/1/2013 18:24:47 [INFO] PIM - Build Version - 6.0.335.0
3/1/2013 18:24:47 [INFO] PIM - Logging Level verbosity Set to 4
3/1/2013 18:24:47 [INFO] PIM - CREATE PIM Instance ...
3/1/2013 18:24:47 [INFO] Utilities - File does not exist
3/1/2013 18:24:47 [INFO] Utilities - File does not exist
3/1/2013 18:24:47 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
3/1/2013 18:24:47 [INFO] PIM - SUCCESS Created Tables.
3/1/2013 18:24:47 [INFO] PIM - PIM Database is Up To Date.
3/1/2013 18:24:47 [INFO] PIM - Updater Inventory location:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\resources\updaterinventory.dll
3/1/2013 18:24:47 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
3/1/2013 18:24:47 [INFO] PIM - Current db schema version on machine 1.
3/1/2013 18:24:47 [INFO] PIM - Current db schema version to install 1.
3/1/2013 18:24:47 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
3/1/2013 18:24:47 [INFO] PIM - PIM Database is Up To Date.
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id DB6A859D-6542-41CB-8C81-548894F5AF7B is a old Package, new is installed on the system. Size required: 0
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\D6\D6.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id 325EE915-3603-483C-9AB6-27FF2ACD9E15 is a old Package, new is installed on the system. Size required: 3259607
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\DECore\DECore.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id EFAA097D-45E3-4C97-858D-B788D0286E68 is a old Package, new is installed on the system. Size required: 27251758
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\DWA\DWA.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id E04AF2FA-0DD0-41FE-A54C-D21B4281F578 is a old Package, new is installed on the system. Size required: 4753339
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\P6\P6.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id B6250A29-6F83-4AC1-9FCB-55F5145666EF is a old Package, new is installed on the system. Size required: 13472807
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\LWA\LWA.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id 6723B986-6C15-498E-B5E9-68D769DF1A1C is a old Package, new is installed on the system. Size required: 11019801
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\UWA\UWA.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [INFO] PIM - PackageCheck: Package id C7711F19-8ED8-47E8-B9E0-C4CC5AF99F85 is a old Package, new is installed on the system. Size required: 10166919
3/1/2013 18:24:47 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 76916654
3/1/2013 18:24:47 [INFO] Setup - TimeLog: End initial checks
3/1/2013 18:24:47 [INFO] Setup - TimeLog: Begin Installing
3/1/2013 18:24:47 [INFO] Setup - Start Installing core package - C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
3/1/2013 18:24:47 [INFO] PIM - START installPackage at file C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
3/1/2013 18:24:47 [INFO] PIM - Trying to access xml at path:C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx
3/1/2013 18:24:47 [INFO] PIM - XML is valid
3/1/2013 18:24:47 [WARN] PIM - Failed to find Node
3/1/2013 18:24:47 [ERROR] PIM - Package folder does not exist on the system.
3/1/2013 18:24:47 [INFO] Setup - Finished Installing core package - C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx, Return status: -1
3/1/2013 18:24:47 [FATAL] Setup - Error installing C:\Users\Sparkling Spell\Desktop\CS6 Master Collection\Adobe CS6\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
3/1/2013 18:24:47 [INFO] Setup - TimeLog: End Installing. Now launching PDAppI solved it! Finally!!
I re-read the log of the Adobe Creative Suite Cleaner Tool (because the first time i'd not noticed): there was a folder of adobe in common files that conflicted with some installation files so the installer of cs6 master collection failed to initialize!
Im very happy now! -
Problem: “Installer failed to initialize. Please download Adobe Support Advisor to detect the problem”
Background: Windows 8 became corrupt and I had to perform a full Windows Recovery (the “Remove everything and reinstall Windows” type).
Current Situation: I am a Senior in College, have Summer finals this week, my Senior project due, I am behind on my job design work, and I am going crazy because I can’t find anything/anyone to help me.
Set Up: Lenovo Y410P, Windows 8.1, CS 5.5 Design Standard Student-Teacher Edition (Yes, I have the media and product code/license key, as I purchased a valid copy in my university student store).
Here’s what I have done over and over again for the last SIX WEEKS!
1. Attempts to install from the original install DVD result in the following error, “Installer failed to initialize. Please download Adobe Support Advisor to detect the problem”
2. [I click] Get “Adobe Support Advisor”
3. [I see mssg] The Adobe Support Advisor has been discontinued.. The tool has been replaced with [unnamed/unlinked] improved installation support mechanisms…
4. [I Run] “AdobeCreativeCloudCleanerTool” (see results below)
Note: I cannot run Windows Uninstall because, following Windows Restore, Windows doesn’t recognize that CS5.5 has been installed. I do still see the following folders in Windows explorer, but Adobe Support says "don't attempt to manually remove folders";
C:\Program Files (x86)\Common Files\Adobe\
\Adobe
\Adobe PCD
\Adobe Photoshop CS5.1
\Adobe Application Manager
\Adobe CerativeCloudCleaner Tool
\backup…
[Contents of] Adobe Creative Cloud Cleaner Tool .txt
[Fri Jul 11 22:50:30 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:11 2014] Win OS Version: 6.2
[Mon Aug 04 22:58:11 2014] Cleaner Tool version : 2.0.0.0
[Mon Aug 04 22:58:11 2014] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Aug 04 22:58:11 2014] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Aug 04 22:58:11 2014] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Aug 04 22:58:11 2014] [UserRoamingAppData] : C:\Users\Kaylene\AppData\Roaming
[Mon Aug 04 22:58:11 2014] [UserLocalAppData] : C:\Users\Kaylene\AppData\Local
[Mon Aug 04 22:58:11 2014] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Aug 04 22:58:11 2014] [System32Folder] : C:\WINDOWS\system32
[Mon Aug 04 22:58:11 2014] [SharedApplicationData] : C:\ProgramData
[Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:32 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
[Mon Aug 04 22:58:32 2014] Win OS Version: 6.2
[Mon Aug 04 22:58:32 2014] Cleaner Tool version : 2.0.0.0
[Mon Aug 04 22:58:32 2014] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Aug 04 22:58:32 2014] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Aug 04 22:58:32 2014] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Aug 04 22:58:32 2014] [UserRoamingAppData] : C:\Users\Kaylene\AppData\Roaming
[Mon Aug 04 22:58:32 2014] [UserLocalAppData] : C:\Users\Kaylene\AppData\Local
[Mon Aug 04 22:58:32 2014] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Aug 04 22:58:32 2014] [System32Folder] : C:\WINDOWS\system32
[Mon Aug 04 22:58:32 2014] [SharedApplicationData] : C:\ProgramData
[Mon Aug 04 22:58:45 2014] Language selected: English
[Mon Aug 04 22:58:45 2014] Displaying the Adobe End User License Agreement
Gen_WWCombined-en_US-20121017_1230
[Mon Aug 04 22:58:45 2014] Please enter (y) for Yes or (n) for No. ... >>
[Mon Aug 04 22:59:12 2014] Choose from one of the following options to clean up :
[Mon Aug 04 22:59:12 2014] 1. All
[Mon Aug 04 22:59:12 2014] 2. Adobe Flash Player 10.2
[Mon Aug 04 22:59:12 2014] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Aug 04 22:59:12 2014] 4. Creative Cloud 2014 only
[Mon Aug 04 22:59:12 2014] 5. Creative Cloud only
[Mon Aug 04 22:59:12 2014] 6. CS6 only
[Mon Aug 04 22:59:12 2014] 7. CS5-CS5.5-CS6
[Mon Aug 04 22:59:12 2014] 8. CS5-CS5.5
[Mon Aug 04 22:59:12 2014] 9. CS3, CS4
[Mon Aug 04 22:59:12 2014] 10. Adobe Id credentials
[Mon Aug 04 22:59:12 2014] 11. Quit
[Mon Aug 04 22:59:12 2014] Choice :>
[Mon Aug 04 22:59:32 2014] User selected: CS5-CS5.5
[Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\pdb.db"
[Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\Media_db.db"
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Aug 04 22:59:32 2014] List of products installed on this machine
[Mon Aug 04 22:59:32 2014] Listing products for cleanup:
[Mon Aug 04 22:59:32 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Aug 04 22:59:50 2014] response 1
[Mon Aug 04 22:59:50 2014] Are you sure you want to clean all the listed products and associated files?
[Mon Aug 04 22:59:50 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Aug 04 22:59:55 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Aug 04 22:59:55 2014] User selected: 'Clean All'
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932 folder as backup of PDB and MediaDB for this session.
[Mon Aug 04 22:59:55 2014] LOG FILE SAVED TO: C:\Users\Kaylene\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Aug 04 22:59:55 2014] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Aug 04 22:59:55 2014]
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Aug 04 22:59:55 2014] ---------------------------------------------------------
[Mon Aug 04 22:59:55 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Aug 04 22:59:55 2014] ---------------------------------------------------------\Users\[user name]\AppData\Local\Temp\ PDApp .log file contents (Here it is, not sure what to do with it, do you?)...
8/4/2014 22:47:03 [INFO] Setup - Build Version - 2.0.242.0
8/4/2014 22:47:03 [INFO] Setup - Logging Level verbosity Set to 4
8/4/2014 22:47:03 [INFO] Setup - Start Adobe Setup
8/4/2014 22:47:03 [INFO] Setup - TimeLog: Bootstrapper Start
8/4/2014 22:47:03 [INFO] Setup - TimeLog: Start initial checks
8/4/2014 22:47:04 [INFO] Setup - Dictionary Path: E:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
8/4/2014 22:47:06 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\resources\setup.xml
8/4/2014 22:47:07 [INFO] PIM - XML is valid
8/4/2014 22:47:07 [WARN] PIM - Failed to find Node
8/4/2014 22:47:07 [INFO] Setup - Found 3 packages in setup manifest
8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set to 4
8/4/2014 22:47:07 [INFO] Utilities - Folder does not exist
8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set to 4
8/4/2014 22:47:07 [INFO] PIM - CREATE PIM Instance ...
8/4/2014 22:47:08 [INFO] Utilities - File does not exist
8/4/2014 22:47:08 [INFO] Utilities - File does not exist
8/4/2014 22:47:08 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/4/2014 22:47:09 [INFO] PIM - SUCCESS Created Tables.
8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
8/4/2014 22:47:09 [INFO] PIM - Updater Inventory location:E:\Adobe CS5_5\resources\updaterinventory.dll
8/4/2014 22:47:09 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
8/4/2014 22:47:09 [INFO] PIM - Current db schema version on machine 1.
8/4/2014 22:47:09 [INFO] PIM - Current db schema version to install 1.
8/4/2014 22:47:09 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
8/4/2014 22:47:09 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:09 [INFO] PIM - XML is valid
8/4/2014 22:47:09 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 924792
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:10 [INFO] PIM - XML is valid
8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 2335009
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:10 [INFO] PIM - XML is valid
8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 3525373
8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 6359429
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CEF79D2D-B768-4000-890A-749307FC1A88 found in ACF. Size required: 2716397
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CF544A33-B3C5-41EB-9A35-FF71EF87BD9D found in ACF. Size required: 237125
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id E4D5C1B1-86EE-4912-BC83-DCF49C6DA758 found in ACF. Size required: 5275810
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id 678DA613-34E3-4532-B6D4-E2C1D3D44A22 found in ACF. Size required: 6006309
8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id EC6B3460-5E27-4FD6-80F5-1EA03E45A6DA found in ACF. Size required: 5110
8/4/2014 22:47:11 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 30123889
8/4/2014 22:47:11 [INFO] Setup - TimeLog: End initial checks
8/4/2014 22:47:11 [INFO] Setup - TimeLog: Begin Installing
8/4/2014 22:47:11 [INFO] Setup - Start Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/core/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/core/
8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:11 [INFO] Setup - Finished Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: 0
8/4/2014 22:47:11 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:11 [INFO] PIM - XML is valid
8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/UWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/UWA/
8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] PIM - XML is valid
8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DWA/
8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:12 [INFO] PIM - XML is valid
8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/LWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/LWA/
8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:14 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
8/4/2014 22:47:14 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P7/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P7/
8/4/2014 22:47:14 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/D6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/D6/
8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DECore/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DECore/
8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:17 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P6/
8/4/2014 22:47:17 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:19 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/IPC/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/IPC/
8/4/2014 22:47:19 [INFO] PIM - Function :copyPrimitive
8/4/2014 22:47:19 [INFO] Utilities - File does not exist
8/4/2014 22:47:20 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
8/4/2014 22:47:21 [FATAL] Setup - Adobe Application Manager executable does not exist at the location: C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe
8/4/2014 22:47:21 [FATAL] Setup - Unable to launch PDApp. File missing
8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
8/4/2014 22:57:44 [INFO] PIM - FREE PIM Instance ...
8/4/2014 22:57:44 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp
8/4/2014 22:57:44 [INFO] Setup - Setting current directory to C:\Users\Kaylene\AppData\Local\Adobe\OOBE
8/4/2014 22:57:44 [ERROR] Setup - Error in deleting folder C:\Users\Kaylene\AppData\Local\Adobe. Error Code:145
8/4/2014 22:57:44 [INFO] Setup - End Adobe Setup. Exit code: 1 -
Adobe creative installer failed to initialize what do i do?
i was just going to try out audition but befor i could i had to download and install creative cloud
when i attempted to install it gave me an error
installer failed to initialize
now i have no idea why it is doing this for me but id like some helpI see that the Creative Cloud app is corrupted .
If you don't have any Adobe applications installed or if it okay to perform complete removal and re installation.
Follow below steps :
Rename/delete Adobe folder from below locations :
1) C:\Program Files>Adobe.
2) C:\Program Files(x86)>Adobe.
3) C:\Program Files>Common Files>Adobe.
4) C:\Program Files(x86)>Common Files>Adobe.
5) C:\Program Data>Adobe. (Hidden by default) [ Enable Hidden Files and Folder view]
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
It will open Appdata folder.
Open it ,you will get 3 folders .
6) Local ,>Adobe
7)Local Low>Adobe
8) Roaming.>Adobe
Each one will have Adobe inside remove/rename it.
Make sure that you had removed ./renamed Adobe folder from all mentioned locations .
Click on the below link and run Adobe Cleaner tool and select Clean all option.
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-0/accordi on-item-par/procedure/proc_par/step_0/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
Click on the below link and download Adobe application manager and install the same:
http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe
Once the Adobe application manager is installed , it will create Adobe application manager shortcut on Desktop.
Double click on it , it will start update process and gets updated to Creative Cloud desktop application. -
Adobe Premiere and After Effects CS6 installer failed to initialize on Mac Book Air
Hi everybody,
I'm trying to install Adobe Premiere and After Effects CS6 for at least a month now.
I have downloaded the .dmg file at the Adobe Website and it starts to initializing the installer, then a error show up:
"The installer could not initialize. Download the Adobe Support Advisor."
There is no Adobe Support Advisor when I clicked on the link. "The Adobe Support Advisor has been discontinued" (http://www.adobe.com/support/loganalyzer/)
I've tried this many times, but every time being a failure.
EtreCheck version: 2.1.8 (121)
Report generated 19 de abril de 2015 16:29:58 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2013) (Technical Specifications)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 93
Video Information: ℹ️
Intel HD Graphics 5000
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.3 (14D131) - Time since boot: 0:0:38
Disk Information: ℹ️
APPLE SSD SD0128F disk0 : (121,33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 120.10 GB (11.53 GB free) (Low!)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.16) [Click for support]
[loaded] org.virtualbox.kext.VBoxUSB (4.3.16) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[running] com.avast.update-agent.plist [Click for support]
[loaded] com.avast.userinit.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.avast.init.plist [Click for support]
[loaded] com.avast.uninstall.plist [Click for support]
[loaded] com.avast.update.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[not loaded] org.virtualbox.startup.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.avast.home.userinit.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[not loaded] org.virtualbox.vboxwebsrv.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Aplicativo (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Aplicativo (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.0 - SDK 10.6 [Click for support]
DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
npsf_cef: Version: sf 3.3.2.1 [Click for support]
Safari Extensions: ℹ️
Avast Online Security
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 120.10 GB Disk used: 108.57 GB
Destinations:
HD Hayra [Local]
Total size: 499.75 GB
Total number of backups: 3
Oldest backup: 2014-09-04 21:52:41 +0000
Last backup: 2015-01-18 03:21:42 +0000
Size of backup disk: Excellent
Backup size 499.75 GB > (Disk size 120.10 GB X 3)
Top Processes by CPU: ℹ️
31% com.avast.daemon
17% lsregister
5% identityservicesd
3% WindowServer
2% coreservicesd
Top Processes by Memory: ℹ️
147 MB com.avast.daemon
103 MB Spotlight
77 MB Dropbox
73 MB ocspd
60 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
352 MB Free RAM
1.84 GB Active RAM
1.47 GB Inactive RAM
628 MB Wired RAM
1.96 GB Page-ins
12 KB Page-outs
Diagnostics Information: ℹ️
Apr 19, 2015, 04:27:45 PM Self test - passed
Apr 19, 2015, 02:41:40 PM /Library/Logs/DiagnosticReports/com.avast.daemon_2015-04-19-144140_[redacted].cpu_resourc e.diag [Click for details]
Apr 17, 2015, 12:00:21 AM /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-17-000021_[redacted].cras h
Apr 16, 2015, 11:59:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iMovie_2015-04-16-235935_[redacted].cras h
Apr 16, 2015, 11:01:55 PM /Users/[redacted]/Library/Logs/DiagnosticReports/XPCKeychainSandboxCheck_2015-04-16-23015 5_[redacted].crash
Apr 16, 2015, 09:39:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-04-16-213944_[redacted].cras hHi Thomas,
Kindly try the below mentioned link.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini
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