CS5 Master Collection Fails to Initialize

Hi,
I am trying to install CS5 Master Collection trial on Mac OSX 10.6.3 but it fails as soon as I double click "Installer.app". I message box pops up saying "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." Here is my log file:
Thu May 6 11:54:54 2010 [INFO] Setup - Build Version - 1.0.175.0
Thu May 6 11:54:54 2010 [INFO] Setup - Logging Level verbosity Set to 4
Thu May 6 11:54:54 2010 [INFO] Setup - TimeLog: Bootstrapper Start
Thu May 6 11:54:54 2010 [INFO] Setup - TimeLog: Start initial checks
Thu May 6 11:54:54 2010 [INFO] Setup - Launch Path set to /Volumes/Adobe CS5 Master Collection/Adobe CS5 Master Collection
Thu May 6 11:54:54 2010 [INFO] Setup - Found 3 packages in setup manifest
Thu May 6 11:54:54 2010 [FATAL] Setup - Unable to create PIM object
Thu May 6 11:54:54 2010 [INFO] Setup - TimeLog: End initial checks
Thu May 6 11:54:56 2010 [INFO] Setup - Exiting Installer with Code: 0
It seems that I get that same log file messages when I try to install Flash Builder 4 trial as well.
Can someone please help me?
Thanks.

Thats something i cant do a windows solution for a mac problem
im googling and i cant find wich program is in conflict with adobe cs5

Similar Messages

Adobe CS6 Master Collection failed to initialize

I'm trying to install Adobe CS6 Master Collection but this always comes up:
Adobe Support Advisor no longer exists so I can't download it???
Anyone know what I can do?

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

Installer failed to Initialize Cs5 Master Collection on my Mac OS X Yosemite

Installer failed to Initialize Cs5 Master Collection on my Mac OS X Yosemite

follow solution 2 here, Error "Failed to Install" Creative Cloud Desktop application

CS5 Master Collection Update Fails Mac OS 10.9.2

Hello All,
I have a CS5 Master Collection Student Teacher Edition installed on a Mac Pro, which is licensed, registered, and works perfectly. I recently purchased a Mac Book Pro running OS 10.9.2 which I installed the entire Master Suite Collection on with no issues during the install. I use Photoshop mostly and have not had any issues using it over the past week since the installation. I noticed that the Adobe Application Manager Icon had 11 updates which I have tried to install multiple times over the past week and receive the below. If anyone could assist me I would be very appreciative. Thanks in advance for any assistance!
Adobe After Effects CS5 10.0.2 Update
There was an error downloading this update. Please quit and try again later.
Adobe Bridge CS5 4.0.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe Extension Manager CS5 5.0 Update
There was an error downloading this update. Please quit and try again later.
Adobe Illustrator CS5 15.0.2 Update
There was an error downloading this update. Please quit and try again later.
Adobe Pixel Bender Toolkit 2.5 Update
There was an error downloading this update. Please quit and try again later.
Adobe Premiere Pro CS5 v5.0.4
There was an error downloading this update. Please quit and try again later.
Adobe® InDesign® CS5 7.0.4 update
There was an error downloading this update. Please quit and try again later.
Dreamweaver CS5 11.0.4 Updater
There was an error downloading this update. Please quit and try again later.
Fireworks CS5 11.0.2 Update
There was an error downloading this update. Please quit and try again later.
Photoshop 12.0.4 update for Photoshop CS5
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.7 Update
There was an error downloading this update. Please quit and try again later.

I found this in another thread. I think it will help you. You have to download the updates manually, but it works for me.
Adobe - Creative Suite : For Macintosh

CS5 Master Collection Installation Issue

I have a 15in retina display mac running on mavericks. I recently ran a clean up software for my computer and it deleted all my adobe applications. When I try to install from the disk I get the error "installer failed to initialize" and adobe support advisor did not detect an issue. I've tried just about everything and I can't get it back. Any help would be much appriciated! I can supply any additional information you might need

Hi Onsides,
Please check the compatibility of CS5 Master collection with 10.9, it has not yet been tested.(http://www.adobe.com/store/en_us/popup/software/creativesuite/mastercollection5/systemreqs .html)
Please go through this link & perform the steps, :-
http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html #main_Installer_failed_to_initialize_
Please let us know if it worked.
Regards,
Rajshree

PS and AE will not open in CS5 Master Collection

Window7, 64-bit, CS5 Master Collection, LightRoom 3…
Have had no trouble since loading CS5 (which was difficult) for the last month. Today, PS 64-bit, LR 3, AE and Mocha for AE will not open. These programs close with a similar error message “Adobe Photoshop 64-bit has stopped working. All other programs in CS5 including Photoshop 32-bit will open?
Any suggestions on what to do to correct the problem? After spending 2 weeks installing CS5 this is heartbreaking - I wish Adobe would pay for my downtime!
Thanks,
Randy

Hi Mylenium,
I ran the Adobe Support Advisor and it came back without identifying any errors. However, when I closed the advisor this grayed out message come up:
"Creative Suite Product Install Inspector has identified the issue(s) that needs attention. An issue report has been generated. Adobe will use this issue report to helpaddress the issue(s) in the future."
I just spent 2 hrs with Adobe Tech Service and they could not identify a problem and suggested that I remove all 3 programs and reload. LR3 almost loads - it is in "Web" trying to open a flash gallery plug in when it fails. The other programs do not open at all...
I am going to remove and reinstall LR3 first and see what happens. Then I will (unless someone suggest something else), reinstall Windows 7. Reinstalling W7 was the only thing that worked for me when I initially installed CS5 for the first time...
Thanks,
Randy

I'm having problem with adobe after effects in cs5 master collection installing

When i installing ae cs5 master collection it come like "exid code 6" u can refer down....
Pls help me with this errors.....
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 10 fatal error(s), 15 error(s), 9 warning(s)
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
ERROR: DS011: Payload path does not exist and no media record specified.
WARNING: DW064: Memory requirements not met for {288DB08D-0708-4A94-B055-55B99E39EB62}
WARNING: DW065: Display requirements not met for {288DB08D-0708-4A94-B055-55B99E39EB62}
WARNING: DW064: Memory requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}
WARNING: DW065: Display requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}
WARNING: DW064: Memory requirements not met for {6ACDB89B-63FB-4C7D-8490-7528E248F25B}
WARNING: DW065: Display requirements not met for {6ACDB89B-63FB-4C7D-8490-7528E248F25B}
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {D5CC77BE-BC5B-424E-8E45-DF60AFF7BE9C} Pixel Bender Toolkit 2.0.0.0 -----------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging 0X1.CE4D49P-1021rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5\Adobe Pixel Bender Toolkit 2.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\Pixel Bender Toolkit.exe(Seq 86)
----------- Payload: {CC0EF75D-9336-4E4F-B4A2-99E2E60E161F} Adobe After Effects CS5 Presets 10.0.0.0 -----------
FATAL: DB001: Database file 'Install.db' does not exist.
FATAL: DB001: Database file 'Install.db' does not exist.
----------- Payload: {64D991B0-4E64-47AC-8A35-291DA2E7D02F} Adobe After Effects CS5 Support 10.0.0.0 -----------
FATAL: DB001: Database file 'Install.db' does not exist.
FATAL: DB001: Database file 'Install.db' does not exist.
----------- Payload: {406D22BD-7910-479B-96AA-0DB8A36C694B} Adobe After Effects CS5 Third Party Content Wrapper 10.0.0.0 -----------
FATAL: DB001: Database file 'Install.db' does not exist.
FATAL: DB001: Database file 'Install.db' does not exist.
----------- Payload: {20F72893-AEC7-4954-9EAA-F07FD6184781} Adobe After Effects CS5 Third Party RoyaltyContent Wrapper 10.0.0.0 -----------
FATAL: DB001: Database file 'Install.db' does not exist.
FATAL: DB001: Database file 'Install.db' does not exist.
----------- Payload: {DA1B174B-4297-467C-9EF8-0AB8D4D5171E} Adobe After Effects CS5 10.0.0.0 -----------
FATAL: DB001: Database file 'Install.db' does not exist.
FATAL: DB001: Database file 'Install.db' does not exist.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed
ERROR: DW050: - Adobe After Effects CS5 Third Party Content Wrapper: Install failed
ERROR: DW050: - Adobe After Effects CS5 Support: Install failed
ERROR: DW050: - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS5 Presets: Install failed
ERROR: DW050: - Adobe After Effects CS5: Failed due to Language Pack installation failure

Your question was answered on the AE forum (by moi, no less).
Mylenium

PPro and AE not installing in CS5 Master Collection

Following the many excellent suggestions made on this thread:
http://forums.adobe.com/thread/628980?tstart=0
I was able to finally installl the CS5 Master Collection on my notebook, but I am having a problem with my workstation.
I can install everything except for Premiere Pro and After Effects.
I have a Boxxtech workstation running win7 64bit 8 GB RAM and an nVidia Quadro FX 3600 graphics card.
Following the suggestions made on the above mentioned thread:
Uninstalled any CS      products
Ran Windows Installer      Clean up Utility
Ran WinCS5 Clean up script      (all three options)
Ran msconfig and shut down      all but the basic MS startup processes
Rebooted
Ran WinCS5 Clean up script      (all three options) (again)
Rebooted
Logged on as the      Administrator
Installed CS5
I have tried this three times so far all with the same results: everything except After Effects and Premiere Pro installs.
I get the following details on the errors:
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 29 error(s), 51 warning(s)
WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}
WARNING: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
WARNING: OS requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}
WARNING: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}
WARNING: OS requirements not met for {ABDC1F61-2C50-4BB1-ACDA-66D412D72582}
WARNING: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}
WARNING: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}
WARNING: OS requirements not met for {C79312BD-3E76-4474-A10C-1435D1856A4B}
WARNING: OS requirements not met for {CBE4F6C3-788E-4CAC-BA25-26FE39A3BC8C}
WARNING: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}
WARNING: OS requirements not met for {CFC9F871-7C40-40B6-BE4A-B98A5B309716}
WARNING: OS requirements not met for {D8465547-5D5B-4856-A93A-8AC0A05C5D4D}
WARNING: OS requirements not met for {DE5DE662-2ECB-4D93-967B-221FBCC8A736}
WARNING: OS requirements not met for {DE60F0DE-469A-42DC-A678-978313210057}
WARNING: OS requirements not met for {E8815668-95B0-443D-AC92-2BFD7DD8F16A}
WARNING: OS requirements not met for {F319804F-E3A4-4C02-8AEC-CB39A4F6447E}
WARNING: OS requirements not met for {F9766AC1-1461-1033-B862-DF8FE1C033BE}
WARNING: OS requirements not met for {F9C71630-0EE3-475C-9E2B-ED95AE197DBD}
WARNING: OS requirements not met for {FBB02B04-C034-4382-A3F6-57416E2752C4}
WARNING: 1 ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0
WARNING: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.1E6600P-1020rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f80493091 e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5\Adobe Pixel Bender Toolkit 2.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\Pixel Bender Toolkit.exe
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeContribute6-FFPlugin\OEM
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeContribute6-IEPlugin\OEM
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeContribute6-OfficePlugin\OEM
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeContribute6-mul\OEM
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeFireworks11All\OEM
WARNING: File/Folder does not exist at D:\Adobe CS5\payloads\AdobeFireworks11en_USLanguagePack\OEM
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: 48 Failed to add Font 'C:\Windows\Fonts\KozGoPro-Bold.otf'. Error: 0
ERROR: 48 Command ARKFontCommand failed.
ERROR: 47 Failed to add Font 'C:\Windows\Fonts\KozGoPro-Bold.otf'. Error: 0
ERROR: 47 Command ARKFontCommand failed.
ERROR: The following payload errors were found during install:
ERROR: - Adobe Premiere Pro CS5: Failed due to Language Pack installation failure
ERROR: - Adobe After Effects CS5: Failed due to Language Pack installation failure
ERROR: - KoreanSpeechAnalysisModels: Install failed
ERROR: - Adobe After Effects CS5 Third Party RoyaltyContent Wrapper: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Content Wrapper: Install failed
ERROR: - ItalianSpeechAnalysisModels: Install failed
ERROR: - Adobe Premiere Pro CS5_AdobePremierePro5en_USLanguagePack: Install failed
ERROR: - SpanishSpeechAnalysisModels: Install failed
ERROR: - Adobe After Effects CS5 Third Party Content Wrapper: Install failed
ERROR: - GermanSpeechAnalysisModels: Install failed
ERROR: - Adobe After Effects CS5 Support: Install failed
ERROR: - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed
ERROR: - Adobe Premiere Pro CS5 Third Party Royalty Content Wrapper: Install failed
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - InternationalEnglishSpeechAnalysisModels: Install failed
ERROR: - AdobeColorVideoProfilesAE CS5: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Adobe After Effects CS5 Presets: Install failed
ERROR: - Adobe After Effects CS5 Template Projects & Footage: Install failed
ERROR: - FrenchSpeechAnalysisModels: Install failed
ERROR: - AdobeMotionPicture CS5: Install failed
ERROR: - JapaneseSpeechAnalysisModels: Install failed
ERROR: - Adobe Premiere Pro CS5 Functional Content: Install failed
ERROR: - Adobe Premiere Pro CS5 Support: Install failed
Any suggestions?
I tried searching to see if this has been covered, without success, If you know of another thread that has covered this please point me in that direction.
Thanks
Craig

Still can't get it installed.
Based on suggestions I uninstalled CS5 complete, ran the cleaners, rebooted, etc etc, result nothing installed at all
Tried this several time same result.
Went on vacation
Came back followed darkmatters suggestions and voila could install everything...except Premiere Pro and After Effects
I needed to get some work done in the course of which I allowed the installed programs to get updates.
Finished the work I absolutedly needed to do and went back to try and install AE and PPro. No joy.
Help!!?? Please!
Error log:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 6 error(s), 7 warning(s)
WARNING: OS requirements not met for {FBB02B04-C034-4382-A3F6-57416E2752C4}
WARNING: Payload:{7816FDDE-40D4-482D-AD7D-97858985DB3E} Adobe OnLocation CS5 Royalty Content has been updated and has been selected for repair. The patch {5AF84E15-9A23-4295-8508-F2901A923E83} Adobe OnLocation CS5 Royalty Content_5.0.1_AdobeOnLocation5RoyaltyAll will be uninstalled now.
WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
WARNING: Warning: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) will not be repaired, due to updated patch of STI and one of the top level payload is being installed.
ERROR: Found payload conflicts and errors:
ERROR: - Adobe Fireworks CS5 depends on Required Common Fonts Installation to be installed.
ERROR: - Adobe Photoshop CS5 Core depends on Required Common Fonts Installation to be installed.
ERROR: - Adobe Illustrator CS5 depends on Required Common Fonts Installation to be installed.
ERROR: - Adobe Encore CS5 depends on Required Common Fonts Installation to be installed.
ERROR: - Adobe InDesign CS5 Application Base Files depends on Required Common Fonts Installation to be installed.
FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.

Error When Trying To Download CS5 Master Collection

When I try to Download the CS5 Master Collection Trial, using the downloader provided it only downloads the .exe file but the compressed file is not downloaded. It says calculating time 0bytes out of 276bytes transfer.
If i try to directly download the file i get this error
Access denied due to security policy violation
Reject ID: 4bdb4c37-27-14010a0a-7b6
Any clue what is causing this?
I can download any other suite just fine.

Manish,
The download fails for me with this message:
I'm downloading in Safari on a MacBook Pro, Mac OS X 10.9.3.

Cs5 master collection deactivate+uninstall, reinstall errors on update

I have cs5 master collection.
I had to reinstall windows form scratch.. windows is on c:. I had to reformat that drive. adobe cs5 stores some of its files on C: and some of its files in the appointed install directory, on a data drive which was f:
i deactivated+uninstalled adobe cs5.
formatted c: and installed windows. of course, some adobe files are still left over on f:
reinstalled adobe cs5 to same location on f:
started dreamweaver, help, update (to update cs5)
I get update errors on half or more of the products. another update gives th esame problem, it's stuck.
how do I fix? this isn't the first time I have had trouble with AAM.
also, adobe community help refuses to pin to the taskbar or start menu. I don't know why, it's an exe. also, cs5 doesn't make an icon for it. I tried creating a shortcut for the exe and dragging it to the taskbar, but this doesn't work either. I got it on there once, but I have no idea how.
9/26/2014:
I uninstalled and deactivated cs5 and acrobat 9, did all necessary reboots, and uninstalled all adobe products.
missed a step, so wrote this windows .cmd batch file to remove adobe leftovers after uninstall and deactivate.
contents of adobe-cs5-removal-tool.cmd
@rem Author: Jim Michaels
@rem Created: 9/27/2014
@rem Version: 1.0
@rem Abstract: removes cs5 and commonly-used adobe products from windows
@rem if I could get the uninstaller location, I would do the uninstall automatically.
rem handle help switches
if /i @%1@ equ @@       goto help
if /i @%1@ equ @--help@ goto help
if /i @%1@ equ @-help@ goto help
if /i @%1@ equ @/help@ goto help
if /i @%1@ equ @--h@    goto help
if /i @%1@ equ @-h@     goto help
if /i @%1@ equ @/h@     goto help
if /i @%1@ equ @--?@    goto help
if /i @%1@ equ @-?@     goto help
if /i @%1@ equ @/?@     goto help
rem handle dir switches
if /i @%1@ equ @--acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @-acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @/acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @--cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @-cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @/cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
rem processing
@echo a good uninstallation order is:
@echo adobe acrobat 9 Pro
@echo adobe creative suite 5 master collection
@echo adobe community help
@echo adobe media player
@echo adobe reader
@echo adobe air
@echo adobe flash player 15 Activex
@echo adobe flash player 15 plugin
@ECHO backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.
@ECHO DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.
@ECHO CTRL-C TO QUIT NOW
@pause
@ECHO ARE YOU SURE?
@ECHO CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5
@pause
@echo
rem create .reg file
echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"
rem remove directories
rd /s /q "%ProgramFiles%\Adobe"
rd /s /q "%ProgramFiles(x86)%\Adobe"
rd /s /q "%CommonProgramFiles%\Adobe"
rd /s /q "%CommonProgramFiles(x86)%\Adobe"
rd /s /q "%APPDATA%\Adobe"
rd /s /q "%LOCALAPPDATA%\Adobe"
rd /s /q "%APPDATA%\..\LocalLow\Adobe"
rd /s /q "%ProgramData%\Adobe"
rd /s /q "C:\Users\All Users\Adobe"
rd /s /q "%temp%\adobe"
rd /s /q "%tmp%\adobe"
if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%
if @%cs5Root%@   neq @@ rd /s /q %cs5Root%
start "adobe-cs5-reg-remove.reg"
@echo waiting until you are finished with entering the registry stuff (a deletion of adobe keys)
@echo then press a key.
@pause
del "adobe-cs5-reg-remove.reg"
goto end
:help
@echo adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)
@echo usage: adobe-cs5-removal-tool [options]
@echo options:
@echo   [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help
@echo   [-[-]^acrobat-root-dir|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo   [-[-]^cs5-root-dir|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo if I could get the uninstaller location, I would do the uninstall automatically.
@echo a good uninstallation order is:
@echo adobe acrobat 9 Pro
@echo adobe creative suite 5 master collection
@echo adobe community help
@echo adobe media player
@echo adobe reader
@echo adobe air
@echo adobe flash player 15 Activex
@echo adobe flash player 15 plugin
goto end
:end
I need to try this, going to take another hour or two. I hope this causes enough of an uninstall that adobe will update. I missed a step last time.

I noticed the backup section is missing the file. I could really use that. I noticed an uninstall+deactivate leaves the plugins behind, and that the dirs can be copied to a safe place if you know where they are. thanks for the tip.
16.16 Apple. If the Software is downloaded from the Apple iTunes Application Sto
re (ôAppö), then Customer acknowledges and agrees to the following additional te
rms: (a) Apple has no liability for the App and its content; (b) CustomerÆs use
of the App is limited to a non-transferable license to use the App on any iPhone
Ö, iPadÖ or iPod TouchÖ that Customer owns or controls as allowed by the Applica
tion Store Terms of Service; (c) Apple has no obligation whatsoever to furnish a
ny maintenance and support services for the App; (d) to the extent permitted by
applicable law, Apple has no warranty obligation to the App and Adobe will be re
sponsible for any claims, losses, liabilities, damages, costs, or expenses attri
butable to any failure to conform to any warranty set forth in this agreement; (
e) Apple is not liable for any claims relating to the App or CustomerÆs possessi
on and/or use of the App, including, but not limited to: product liability c
laims; (ii) any claim that the App fails to conform to any applicable legal requ
irement; and (iii) consumer protection claims; (f) Apple is not liable for any t
hird-party claims that the App infringes a third partyÆs intellectual property r
ights; and (g) Apple and its subsidiaries are third party beneficiaries of this
agreement with respect to any such App, and that Apple will have the right to en
force the Agreement against Customer as a third party beneficiary.
Gen_WWCombined-en_US-20121017_1230
Please enter (y) for Yes or (n) for No. ... >>
so... what's "Gen_WWCombined-en_US-20121017_1230" mean? is this webkit or something? do I want to remove this?
ah - I got it, you just say y, that's just the product code.
after a run the new revision of my removal tool, it didn't see cs5.
does the CC removal tool require any uninstallation? I would like to know, if it doesn't, that would make the uninstallation process a whole lot simpler. it should also remove adobe reader, adobe air, adobe community help if it doesn't already, adobe media player - I would assume it does this (but those aren't in the list).
I would like to see an antry where it removes everything but the adobe ID (is that a bad thing? what exactly does that do? does it remove my adobe account?) .
until then, this latest revision of my tool may or may not be of use.
@rem Author: Jim Michaels
@rem Created: 9/27/2014
@rem Version: 1.1
@rem Abstract: removes cs5 and commonly-used adobe products from windows
@rem if I could get the uninstaller location, I would do the uninstall automatically.
@rem handle help switches
if @%SESSIONNAME%@ neq @@ goto admerr
if /i @%1@ equ @@         goto help
if /i @%1@ equ @--help@   goto help
if /i @%1@ equ @-help@    goto help
if /i @%1@ equ @/help@    goto help
if /i @%1@ equ @--h@      goto help
if /i @%1@ equ @-h@       goto help
if /i @%1@ equ @/h@       goto help
if /i @%1@ equ @--?@      goto help
if /i @%1@ equ @-?@       goto help
if /i @%1@ equ @/?@       goto help
rem handle dir switches
if /i @%1@ equ @--acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @-acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @/acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @--cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @-cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @/cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
rem processing
@echo A good uninstallation order (because of dependencies) is:
@echo Adobe Acrobat 9 Pro
@echo Adobe Creative Suite 5 Master Collection
@echo Adobe Community Help
@echo Adobe Media player
@echo Adobe Reader
@echo Adobe Air
@echo Adobe Flash Player Activex
@echo Adobe Flash Player plugin
@ECHO backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.
@ECHO DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.
@ECHO CTRL-C TO QUIT NOW
@pause
@ECHO ARE YOU SURE?
@ECHO CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5
@pause
@echo
rem create .reg file
echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"
rem remove directories
rd /s /q "%ProgramFiles%\Adobe"
rd /s /q "%ProgramFiles(x86)%\Adobe"
rd /s /q "%CommonProgramFiles%\Adobe"
rd /s /q "%CommonProgramFiles(x86)%\Adobe"
rd /s /q "%APPDATA%\Adobe"
rd /s /q "%LOCALAPPDATA%\Adobe"
rd /s /q "%APPDATA%\..\LocalLow\Adobe"
rd /s /q "%ProgramData%\Adobe"
rd /s /q "%windrive%\Users\All Users\Adobe"
rd /s /q "%temp%\adobe"
rd /s /q "%tmp%\adobe"
if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%
if @%cs5Root%@   neq @@ rd /s /q %cs5Root%
"adobe-cs5-reg-remove.reg"
@echo waiting until you are finished with entering the registry stuff (a deletion of adobe keys)
@echo then press a key.
@pause
del "adobe-cs5-reg-remove.reg"
goto end
:help
@echo adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)
@echo usage: adobe-cs5-removal-tool [options]
@echo options:
@echo   [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help
@echo   [-[-]^acrobat-root-dir^|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo   [-[-]^cs5-root-dir^|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo if I could get the uninstaller locations, I would do the uninstall automatically.
@echo A good uninstallation order is:
@echo Adobe Acrobat 9 Pro    (depends upon Air)
@echo Adobe Creative Suite 5 Master Collection    (installs and depends upon Air)
@echo Adobe Community Help    (Depends upon Air)
@echo Adobe Media Player    (depends upon Air)
@echo Adobe Reader    (I think depends upon Air)
@echo Adobe Air
@echo Adobe Flash Player Activex
@echo Adobe Flash Player Plugin
goto end
:admerr
@echo you need to right click and run your cmd shell or this script as Administrator first before running this script, or create a shortcut to this script with Administrator rights (advanced).
@echo nothing done, exiting
pause
goto end
:end

CS5 Master Collection instantly crashes.

I am installing Adobe CS5 Master Collection. The install finishes fine, but then when I want to open any programs like Illustrator, Photoshop, and InDesign they all crash. I am able to get Illustrator and Photoshop working again by changing their respective scriptsupport files to .old, but InDesign does not appear to have this. I need InDesign to work. Also, I cannot install any updates. They download and get halfway through installing and then they fail. I have already uninstalled and reinstalled. Nothing works. I have used the cleaner with no positive results. I have also tried to download the standalone updates for each program, but those do not help.

try resetting your preferences.
for id, InDesign Help | Setting preferences

Error when attempting to update Adobe CS5 Master Collection via Adobe Application Manager

I have a copy of Adobe CS5 Master Collection running on OS X Yosemite.
For the last few weeks, anytime that I'm prompted to update CS5, I allow it but it fails. See the first screenshot below for details. The second screenshot is the error log file.
Any help would be appreciated. Thanks in advance!

Bumping this to hopefully get some exposure and replies. Still getting this error, and not able to update. Any ideas?

Migrating a Mac license of CS5 Master Collection to a PC

Hi all. I've got a box copy of the CS5 master collection and a Mac that is old and failing quickly. I was required to purchase this computer for college and it has seen much use. Macs are expensive and a new one is not something I have the funds to allocate to. I'm going to be building a PC tower (boo, I know ) because I can get the most bang for my buck that way, and as I am one of those "starving artists" I don't have multiple hundreds of dollars to spend on a new license on top of the money it will cost to build a new work computer for myself. The cloud stuff isn't really an option either.
But I digress, my question is whether it's possible to migrate a Mac license of the suite to a PC (removing the programs from the Mac in the process)?
Apologies if this has been asked already. I was not able to find an answer in my Googling or searching of the Adobe forum (just ones pertainting to PC to Mac migrations). Thanks.

Boxed versions of Adobe products usually comes with cross platform applications and serial numbers. This being the case, have you got the disks for windows in the box you bought? If so then yes it is possible to install it on your new machine with those disks and serial number.
You can deactivate the product from Apple Mac and install and activate on your new Pc. Please also note that you are allowed to install the product on two machines - laptop and a desktop but most people install it on two laptops or two desktops or laptop and a desktop.
Hope this helps.

How do I get a copy of Acrobat with my CS5 Master Collection???

I activated my Adobe CS5 Master Collection (running on Snow Leopard) with a serial number purchased from CDW and everything went smoothly, but after a few days of using the core products I typically use I noticed Acrobat was not included in the installed software.
Now, Adobe lists Acrobat PRO as an included product in the Master Collection and rightfully so since it contans just about every product they make.
When I emailed Adobe about this but the only response I got was some pre-formatted auto-response probably sent to me from the help desk in India or something. The auto-response said absolutely nothing about how to obtain a copy for the Mac, and just had a link taking me to the Acrobat home page, which basically says there is no trial version of Acrobat for Mac available for download.
I gave up on it since I do not use Acrobat very much but now I am in a situation where I do need to have Acrobat Pro to finish a job and I cannot figure out how to get a copy installed with the Master Collection.
There was no disclaimer indicating that you would not be able to get a copy of Acrobat when I purchased the downloadable version vs. buying a boxed DVD set, so I am expecting there must be a way.
Adobe's help has been pretty much useless when I emailed them, and I cannot find anyone with the same problem on Google or in the Adobe forums, so is there someone out there who can give me the answer or help me?
If I have to purchase a seperate copy of Acrobat so be it, but since it is supposed to be included with the Master Suite that would be kind of stupid if I have to purchase a copy of Acrobat seperately.
Thanks to anyone who can point me in the right direction!!!

This is just getting beyond ridiculous...
AND I can see from several forum threads I am not alone in this issue.
Adobe, you absolutely SUCK for making it so difficult to install this software. I am normally a fan of Adobe products, but now that you guys have bought out all your competiton you are getting lazy and stupid.
This is the most ridiculous crap I've ever seen when trying to install a product I PURCHASED!!!!!!!
So, after over another week (I have been trying to find a way to install Acrobat with my purchased copy of the Master Suite for MONTHS)... My IT guy finally gets me the installer DMG for Acrobat and now I cannot install it with my master collection because the serial numbers are not the same?
I never got a god damn serial number for Acrobat Pro when purchasing the master collection.
Asking Adobe for help is totally worthless and not even worth taking the time to do so because all they give you is some BS pre-recorded response that doesn't help you with JACK...
It has been a long time since I've had a problem installing a piece of software I PURCHASED.
BOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!
YOU SERIOUSLY SUCK ADOBE ON THIS ONE!!!!!!!!!!!

PS, AE, and LR3 will not open in CS5 Master Collection

Window7, 64-bit, CS5 Master Collection, LightRoom 3…
Have had no trouble since loading CS5 (which was difficult) for the last month or more. Today, PS 64-bit, LR 3, AE and Mocha for AE will not open. These programs close with a similar error message “i.e., Adobe Photoshop 64-bit has stopped working. All other programs in CS5 including Photoshop 32-bit will open?
Any suggestions on what to do to correct the problem? After spending 2 weeks installing CS5 this is heartbreaking - I wish Adobe would pay for my downtime!
Thanks,
Randy

This worked for me: turn off User Account Control and then reboot.

CS5 Master Collection Fails to Initialize

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