CS5 Master Collection - installation error

I reinstalled my mac and now trying to install my old adobe software to Yosemite. I got CS5 master collection (now downloaded the installer from Adobe website) but after asking password, (which the installation accepts) it gives an error message: Asennusohjelman tietokannassa havaittiin epäyhtenäisyys. Käynnistä tietokone uudelleen ja asenna uudelleen. (Finnish). I´ve tried to restart the computer but no matter what, still the same error message (Translated to English) Installation of the program in the database were observed heterogeneity . Restart the computer and re-install

apply this info to cs5.
cs3: http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install-1.html
cs4: https://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install.html

Similar Messages

Creative Suite 5 Master Collection Installation Error.

I've downloaded the trial version of CS5 Master Collection using Google Chrome. Then when everytime I launch the installer, this comes up:
http://i873.photobucket.com/albums/ab296/Koolpal/untitled-1.jpg
(I put it a link since the picture was too small and you can't read it.)
What do I do?

It doesn't work:
http://i873.photobucket.com/albums/ab296/Koolpal/untitled-2.jpg
It doesn't work with Opera, FireFox, and Safari either.
~~
I tried downloading other things, like Photoshop. The same error comes up.

CS5 Master Collection installs Application Folders for unselected apps

I elected to install only some of the applications from the CS5 Master Collection but the installation created several folders for apps I did not install.
These folders have the application in them BUT the application will not launch.
For example, I did NOT install "Premier Pro CS5" but there is a foler in Applications called "Adobe Premier Pro CS5". In this folder I see "Adobe Premiere Pro CS5.app". If I click on that I get the message:
"You can't open the application Adobe Premiere Pro CS5 because it may be damaged or incomplete."
Is this normal?
Why would folders and non-functioning apps be installed when they were specifically NOT excluded by me during the install process.
I'd like to fix this without messing up anything. There's no "unisntaller" in these situation.
Thanks!

I have exactly the same problem and situation with CS5 production premium.
I reinstalled after PC re-build and it won't update. The Manager actually downloads all the apps (tried several times now and it downloads the 512MB of files) and then says there was an error. If I click on the customer support link it takes me to a page on Adobe about serial number problems : http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html.
Suggests a serial number issue, but it is correct and the base product from discs installed and registered correctly.
Come on Adobe is this your way of forcing us to the cloud? How do we update products?

CS5 Master Collection Installation Issue

I have a 15in retina display mac running on mavericks. I recently ran a clean up software for my computer and it deleted all my adobe applications. When I try to install from the disk I get the error "installer failed to initialize" and adobe support advisor did not detect an issue. I've tried just about everything and I can't get it back. Any help would be much appriciated! I can supply any additional information you might need

Hi Onsides,
Please check the compatibility of CS5 Master collection with 10.9, it has not yet been tested.(http://www.adobe.com/store/en_us/popup/software/creativesuite/mastercollection5/systemreqs .html)
Please go through this link & perform the steps, :-
http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html #main_Installer_failed_to_initialize_
Please let us know if it worked.
Regards,
Rajshree

Cs5 master suite installation error

I've been trying to get Adobe Cs5 installed on my Windows 8.1 pc for a month now, so any possible help is much appreciated. I've downloaded Cs5 master suite file 1 & 2
The exe. file is 1,200 kb
The 7Z file is 4,669,129 kb
When i run the exe.( even as administrator) I get this error.
"The file archive part of Adobe Cs5 Master Collection is missing. You need all parts in the same folder( which they are) in order to extract Adobe Cs5. Please download all parts."
Do I need to re-download the files again? Should I just go buy an optical drive just to install this darn thing? Is it even possible to run Cs5 on windows 8.1?
Hope some one can help me out, this is hurting me financially
Thanks Mike

Hi Mike,
CS5 has not been tested on Windows 8 and it's not mentioned in the system requirements, but you can give it a try.
Refer : http://www.adobe.com/store/en_us/popup/software/creativesuite/mastercollection5/systemreqs .html
Please keep both the download files in one folder and run the .exe file. Let me know if that helps.
~Mandy

CS5 Master Collection: So much installs, even when I choose not to.

Hello everyone! I have installed Adobe CS5 for the mac, but have been very choosey in my install options. During the install, I only chose Photoshop, After Effects and OnLocation to install, as well as unchecking ALL of the other options. Low and behold, after the install in my Applications folder I have: Adobe After Efects CS5, Adobe Bridge, Adobe Encore CS5, Adobe Media Encoder CS5, Adobe OnLocation CS5, Adobe Photoshop CS5, Adobe Premiere CS5, Adobe Soundbooth CS5 folders.
Inside the Encore, Media Encoder, Premiere and Soundbooth folders are small apps that if I try to open it says: "You can't open the application xxxx because it may be damaged or incomplete".
Why do they install those folders if I chose not to install those apps?!

Yeah, I remember having a similar issue with CS4. CS5 seems to be so much worse, however.
For example, if I run the CS5 Master Collection installer and install ONLY Photoshop CS5 standalone without any additional components, it will also install Third Party Content for After Effects, Premiere Pro, Soundbooth, etc. leaving folders for those apps. Why is any of that necessary?
Anyways, I was just curious if anyone else has this issue or if it's an isolated issue.

What is the "Content" DVD used for in CS5 Master Collection?

Hey Everybody,
Sorry--I know there must be some cue I am over looking somewhere, but what is the Contents DVD fo in the 4 disk CS5 Master Collection Installation Pack? I have installed everything on a new MacBook Pro. First 3 DVDs are very logical (in terms of what they contain and how to install them), but the 4th one just has a bunch or read-me files in various languages. Is there something on this disk I need to install?
Many thanks in advance!

Just some templates and other assorted stuff. Nothing you have to have.
Bob

Error message occurs during CS5 Master Collection Trial Install.

I downloaded the trial version of CS5 Master Collection from the Adobe site. Everything works until after I enter my password to start installation an error message comes up saying:
The Setup encountered and error(-1) during install. Please restart the machine and try again.
I've done that and it still shows the same message! What do I do?

Since CS5 is from 4+ years before the Cloud, this is not the right forum... but I don't really know a correct forum for that very old product
Have you tried to manually update the individual programs?
All updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

Cs5 master collection deactivate+uninstall, reinstall errors on update

I have cs5 master collection.
I had to reinstall windows form scratch.. windows is on c:. I had to reformat that drive. adobe cs5 stores some of its files on C: and some of its files in the appointed install directory, on a data drive which was f:
i deactivated+uninstalled adobe cs5.
formatted c: and installed windows. of course, some adobe files are still left over on f:
reinstalled adobe cs5 to same location on f:
started dreamweaver, help, update (to update cs5)
I get update errors on half or more of the products. another update gives th esame problem, it's stuck.
how do I fix? this isn't the first time I have had trouble with AAM.
also, adobe community help refuses to pin to the taskbar or start menu. I don't know why, it's an exe. also, cs5 doesn't make an icon for it. I tried creating a shortcut for the exe and dragging it to the taskbar, but this doesn't work either. I got it on there once, but I have no idea how.
9/26/2014:
I uninstalled and deactivated cs5 and acrobat 9, did all necessary reboots, and uninstalled all adobe products.
missed a step, so wrote this windows .cmd batch file to remove adobe leftovers after uninstall and deactivate.
contents of adobe-cs5-removal-tool.cmd
@rem Author: Jim Michaels
@rem Created: 9/27/2014
@rem Version: 1.0
@rem Abstract: removes cs5 and commonly-used adobe products from windows
@rem if I could get the uninstaller location, I would do the uninstall automatically.
rem handle help switches
if /i @%1@ equ @@       goto help
if /i @%1@ equ @--help@ goto help
if /i @%1@ equ @-help@ goto help
if /i @%1@ equ @/help@ goto help
if /i @%1@ equ @--h@    goto help
if /i @%1@ equ @-h@     goto help
if /i @%1@ equ @/h@     goto help
if /i @%1@ equ @--?@    goto help
if /i @%1@ equ @-?@     goto help
if /i @%1@ equ @/?@     goto help
rem handle dir switches
if /i @%1@ equ @--acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @-acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @/acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @--cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @-cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @/cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
rem processing
@echo a good uninstallation order is:
@echo adobe acrobat 9 Pro
@echo adobe creative suite 5 master collection
@echo adobe community help
@echo adobe media player
@echo adobe reader
@echo adobe air
@echo adobe flash player 15 Activex
@echo adobe flash player 15 plugin
@ECHO backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.
@ECHO DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.
@ECHO CTRL-C TO QUIT NOW
@pause
@ECHO ARE YOU SURE?
@ECHO CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5
@pause
@echo
rem create .reg file
echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"
rem remove directories
rd /s /q "%ProgramFiles%\Adobe"
rd /s /q "%ProgramFiles(x86)%\Adobe"
rd /s /q "%CommonProgramFiles%\Adobe"
rd /s /q "%CommonProgramFiles(x86)%\Adobe"
rd /s /q "%APPDATA%\Adobe"
rd /s /q "%LOCALAPPDATA%\Adobe"
rd /s /q "%APPDATA%\..\LocalLow\Adobe"
rd /s /q "%ProgramData%\Adobe"
rd /s /q "C:\Users\All Users\Adobe"
rd /s /q "%temp%\adobe"
rd /s /q "%tmp%\adobe"
if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%
if @%cs5Root%@   neq @@ rd /s /q %cs5Root%
start "adobe-cs5-reg-remove.reg"
@echo waiting until you are finished with entering the registry stuff (a deletion of adobe keys)
@echo then press a key.
@pause
del "adobe-cs5-reg-remove.reg"
goto end
:help
@echo adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)
@echo usage: adobe-cs5-removal-tool [options]
@echo options:
@echo   [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help
@echo   [-[-]^acrobat-root-dir|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo   [-[-]^cs5-root-dir|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo if I could get the uninstaller location, I would do the uninstall automatically.
@echo a good uninstallation order is:
@echo adobe acrobat 9 Pro
@echo adobe creative suite 5 master collection
@echo adobe community help
@echo adobe media player
@echo adobe reader
@echo adobe air
@echo adobe flash player 15 Activex
@echo adobe flash player 15 plugin
goto end
:end
I need to try this, going to take another hour or two. I hope this causes enough of an uninstall that adobe will update. I missed a step last time.

I noticed the backup section is missing the file. I could really use that. I noticed an uninstall+deactivate leaves the plugins behind, and that the dirs can be copied to a safe place if you know where they are. thanks for the tip.
16.16 Apple. If the Software is downloaded from the Apple iTunes Application Sto
re (ôAppö), then Customer acknowledges and agrees to the following additional te
rms: (a) Apple has no liability for the App and its content; (b) CustomerÆs use
of the App is limited to a non-transferable license to use the App on any iPhone
Ö, iPadÖ or iPod TouchÖ that Customer owns or controls as allowed by the Applica
tion Store Terms of Service; (c) Apple has no obligation whatsoever to furnish a
ny maintenance and support services for the App; (d) to the extent permitted by
applicable law, Apple has no warranty obligation to the App and Adobe will be re
sponsible for any claims, losses, liabilities, damages, costs, or expenses attri
butable to any failure to conform to any warranty set forth in this agreement; (
e) Apple is not liable for any claims relating to the App or CustomerÆs possessi
on and/or use of the App, including, but not limited to: product liability c
laims; (ii) any claim that the App fails to conform to any applicable legal requ
irement; and (iii) consumer protection claims; (f) Apple is not liable for any t
hird-party claims that the App infringes a third partyÆs intellectual property r
ights; and (g) Apple and its subsidiaries are third party beneficiaries of this
agreement with respect to any such App, and that Apple will have the right to en
force the Agreement against Customer as a third party beneficiary.
Gen_WWCombined-en_US-20121017_1230
Please enter (y) for Yes or (n) for No. ... >>
so... what's "Gen_WWCombined-en_US-20121017_1230" mean? is this webkit or something? do I want to remove this?
ah - I got it, you just say y, that's just the product code.
after a run the new revision of my removal tool, it didn't see cs5.
does the CC removal tool require any uninstallation? I would like to know, if it doesn't, that would make the uninstallation process a whole lot simpler. it should also remove adobe reader, adobe air, adobe community help if it doesn't already, adobe media player - I would assume it does this (but those aren't in the list).
I would like to see an antry where it removes everything but the adobe ID (is that a bad thing? what exactly does that do? does it remove my adobe account?) .
until then, this latest revision of my tool may or may not be of use.
@rem Author: Jim Michaels
@rem Created: 9/27/2014
@rem Version: 1.1
@rem Abstract: removes cs5 and commonly-used adobe products from windows
@rem if I could get the uninstaller location, I would do the uninstall automatically.
@rem handle help switches
if @%SESSIONNAME%@ neq @@ goto admerr
if /i @%1@ equ @@         goto help
if /i @%1@ equ @--help@   goto help
if /i @%1@ equ @-help@    goto help
if /i @%1@ equ @/help@    goto help
if /i @%1@ equ @--h@      goto help
if /i @%1@ equ @-h@       goto help
if /i @%1@ equ @/h@       goto help
if /i @%1@ equ @--?@      goto help
if /i @%1@ equ @-?@       goto help
if /i @%1@ equ @/?@       goto help
rem handle dir switches
if /i @%1@ equ @--acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @-acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @/acrobat-root-dir@ (
    set acrobatRoot=%2
    shift
    shift
if /i @%1@ equ @--cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @-cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
if /i @%1@ equ @/cs5-root-dir@ (
    set cs5Root=%2
    shift
    shift
rem processing
@echo A good uninstallation order (because of dependencies) is:
@echo Adobe Acrobat 9 Pro
@echo Adobe Creative Suite 5 Master Collection
@echo Adobe Community Help
@echo Adobe Media player
@echo Adobe Reader
@echo Adobe Air
@echo Adobe Flash Player Activex
@echo Adobe Flash Player plugin
@ECHO backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.
@ECHO DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.
@ECHO CTRL-C TO QUIT NOW
@pause
@ECHO ARE YOU SURE?
@ECHO CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5
@pause
@echo
rem create .reg file
echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"
echo.>>"adobe-cs5-reg-remove.reg"
echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"
rem remove directories
rd /s /q "%ProgramFiles%\Adobe"
rd /s /q "%ProgramFiles(x86)%\Adobe"
rd /s /q "%CommonProgramFiles%\Adobe"
rd /s /q "%CommonProgramFiles(x86)%\Adobe"
rd /s /q "%APPDATA%\Adobe"
rd /s /q "%LOCALAPPDATA%\Adobe"
rd /s /q "%APPDATA%\..\LocalLow\Adobe"
rd /s /q "%ProgramData%\Adobe"
rd /s /q "%windrive%\Users\All Users\Adobe"
rd /s /q "%temp%\adobe"
rd /s /q "%tmp%\adobe"
if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%
if @%cs5Root%@   neq @@ rd /s /q %cs5Root%
"adobe-cs5-reg-remove.reg"
@echo waiting until you are finished with entering the registry stuff (a deletion of adobe keys)
@echo then press a key.
@pause
del "adobe-cs5-reg-remove.reg"
goto end
:help
@echo adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)
@echo usage: adobe-cs5-removal-tool [options]
@echo options:
@echo   [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help
@echo   [-[-]^acrobat-root-dir^|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo   [-[-]^cs5-root-dir^|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.
@echo if I could get the uninstaller locations, I would do the uninstall automatically.
@echo A good uninstallation order is:
@echo Adobe Acrobat 9 Pro    (depends upon Air)
@echo Adobe Creative Suite 5 Master Collection    (installs and depends upon Air)
@echo Adobe Community Help    (Depends upon Air)
@echo Adobe Media Player    (depends upon Air)
@echo Adobe Reader    (I think depends upon Air)
@echo Adobe Air
@echo Adobe Flash Player Activex
@echo Adobe Flash Player Plugin
goto end
:admerr
@echo you need to right click and run your cmd shell or this script as Administrator first before running this script, or create a shortcut to this script with Administrator rights (advanced).
@echo nothing done, exiting
pause
goto end
:end

Installer failed to Initialize Cs5 Master Collection on my Mac OS X Yosemite

Installer failed to Initialize Cs5 Master Collection on my Mac OS X Yosemite

follow solution 2 here, Error "Failed to Install" Creative Cloud Desktop application

Error When Trying To Download CS5 Master Collection

When I try to Download the CS5 Master Collection Trial, using the downloader provided it only downloads the .exe file but the compressed file is not downloaded. It says calculating time 0bytes out of 276bytes transfer.
If i try to directly download the file i get this error
Access denied due to security policy violation
Reject ID: 4bdb4c37-27-14010a0a-7b6
Any clue what is causing this?
I can download any other suite just fine.

Manish,
The download fails for me with this message:
I'm downloading in Safari on a MacBook Pro, Mac OS X 10.9.3.

During CS5 master collection update, I get the error "There was an error downloading this update. Please quit and try again later." This has been happening for the past few days. Can someone help me getting my updates?

During CS5 master collection update on Windows 7, 64-bit laptop, I get the error "There was an error downloading this update. Please quit and try again later." This has been happening for the past few days. Can someone help me getting my updates?

Since CS5 is from 4+ years before the Cloud, this is not the right forum... but I don't really know a correct forum for that very old product
Have you tried to manually update the individual programs?
All updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

Adobe CS5 Master Collection downloaded files extraction error

Every time I download Adobe CS5 Master Collection, it give me this error, "A problem occued while extracting some files. Check available space on your computer and the write privileges on the destinition folder". I've 16.3GB free space in the drive in which I'm extacting this file and I'm logged in as Administrator.. I'm fadup of this... goosh its 4.45 GB.. Please help..

where are you extracting the file?
if you are extracting the file to program files try to change the path like c:\installer

Error when attempting to update Adobe CS5 Master Collection via Adobe Application Manager

I have a copy of Adobe CS5 Master Collection running on OS X Yosemite.
For the last few weeks, anytime that I'm prompted to update CS5, I allow it but it fails. See the first screenshot below for details. The second screenshot is the error log file.
Any help would be appreciated. Thanks in advance!

Bumping this to hopefully get some exposure and replies. Still getting this error, and not able to update. Any ideas?

I keep getting an error (for twelve updates), when trying to update CS5 Master Collection. I used chat, and was told to come here.

I keep getting an error (for twelve updates), when trying to update CS5 Master Collection. I used chat, and was told to come here.

update directly, http://www.adobe.com/downloads/updates/

CS5 Master Collection - installation error

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