CS5 on-line activation fails on second computer.

I have been running CS5 for years on my old computer.  Just bought a new laptop.  Still have all CS5 documentation including serial number.  My copy of CS5 is registered with Adobe.  When I loaded CS5 on the new computer and tried to activate it, the activation failed repeatedly.  My purchase agreement states that I can load CS5 on two computers.  Tried to use the phone number for phone activations, but Adobe apparently no longer allows phone activations.  While I have been dealing with this matter, Adobe has somehow apparently downloaded A NEWER (CC?) version of the CS programs onto my new computer.  The icons have all changed, and when I attempt to activate now, the prompt box displays a serial number that is completely different from my CS5 serial number.  I need to talk to a real, live knowledgeable support person from Adobe. 

Hi there, I just checked your serial number and can confirm this is not an issue with your activation count. You still have activations remaining.
I do, however, think that there is some confusion on your computer with which version is trying to get activated. To fix this, I recommend running the Cleaner tool: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 to remove the existing Adobe products and then re-download Design Premium for Windows here: Download CS5 products
It's just like starting from scratch to prevent version confusion...please let me know how this goes!
Thanks,
Madison

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