CS5 on Win-7 to Xerox Phaser 7750 PS outputs 2/page printouts.

I recently upgraded to a new computer running Windows 7, 64 bit. I have the Adobe CS5 with Acrobat. When I print to my Xerox Phaser 7750 PS printer from any Adobe program (Even Reader) the output will print as if outputting 2 pages/sheet. I.E. a letter size (portrait) file will be reduced to fit on half a page, landscape orientated. If printing a multi-page document in Reader or Acrobat it will print booklet style.
I can override the problem in Reader and Acrobat by printing as an image, but the other products won't allow me to do this (or I can't figure out how!). I have the most current Xerox driver, and Xerox is telling me it is an Adobe problem since my other PS printers work fine.
I have this problem only with Adobe Programs, and only on this printer. All other programs I have print correctly to the Xerox, and the Adobe CS5 prints correctly with my other printers. The Xerox is my only Color printer and I need to fix this problem. Any help out there?

Did you ever find a solution to this problem as I have just encountered the same problem today?

Similar Messages

Photoshop CS5: error when printing to Xerox Phaser 7750

Mac 10.6.5
I get the following error when I print directly to my Xerox Phaser 7750 from Photoshop CS5:
"Error: /Library/Printers/Xerox/Filters/pstophaserps failed"
All the other CS5 apps (plus Photoshop CS4) have no trouble printing.
Thanks in advance for any assistance.

Something doesn't add up since PS CS4 works ok. What's different about CS5? 64bit?
My guess would be that Photoshop is the only app you use that prints PostScript through the Cocoa drivers, and thus the only one hitting that particular part of the driver software.
>

Phaser 7750 offline

My phaser 7750 went offline some days ago and refuses to return online. I have reinstalled the driver, changed the USB cable, applied some diagnostic programmes (such as FIXIT) and all say that the printer is OK. I have tried to print from another PC, have tried a suggestion to reconfigure the printer port (however, this appeared not possible) and read an endless number of posts that could be relevant, all to no avail. However, if I press "Printerstatus" on the printer itself, it prints the status nicely and as normal. The printer identifies itself as Phaser 7750DN and I work with Windows 7. Xerox Support cannot help me because I have no maintenace contract. However, I use the printer for limited private purposes and a maintenance contract is far beyond a rational solution. As I have exhausted my imagination on what could possibly cause this problem, I post it on this forum.

Dear Joe, It is just USB.Windows does not react when I plug or unplug the printer.It displays under “printers and fax devices”It is isn’t networked but I checked the ports in the control panel of the printer as you suggested, both were enabled. What I further did today was: Open Devices and printers Xerox Phaser 7750GX PS appears as standard printer with a white V (ok) sign in green dot. Open “Printer properties”, I get choice between Xerox Phaser 7750GX PS and 7750DN PS. The GX has extra trays. I do have extra trays so I take the GX option. From the Printer Properties box I press: Print Testpage. - Nothing happens, the printer control panel says: Ready for printing. - Under: “show printing tasks”, the test page is as “Printing Error”. The title of that screen is simply: Xerox Phaser 7750GX PS. - On the “devices and printers” screen, a warning triangle appeared. - I press “solve problems” - The problem solver suggests that a document in queue (the test page) should be removed. - The problem solver says that things have been resolved and that the document in queue has been removed. - The warning sign on the Devices and printers screen disappears and the screen becomes as described under point 1. - The document in queue is still there but then disappears (but it takes very much time before that happens). I repeat exactly the steps of point 3, so I press: Print testpage - same - Under “show printing tasks”,the test page is shown as standing in queue, no error message. However, the title of the page is now: “Xerox Phaser 7750GX PS - Use printer offline”. - No warning sign on the “devices and printers” screen. - I press “solve problems”. The problems solver suggests to switch to Xerox Phaser 7750DN PS. (This doesn’t help as I know). I take the solution: Skip this solution. The solver suggest to start sharing this printer with the home group. I take the solution “skip”. - The problem solver stops without results. After these efforts, I: Installed the Mobile Express Driver from Xerox. However, once installed it does not find the Xerox Phaser 7750. When I send a test page, nothing happens and the test is not mentioned on a waiting list (it is empty).Exactly the same with the Global Printer Driver (or whateve the name is. I guess these drivers are not suitable because they expect an ethernet connection. I restored the computer to its previous state (without the installed drivers). Can this be a hardware problem after all?I don’t understand it. Greetings!, Henk van Loo

Xerox Phaser 4400 in Yosemite

I have a workhorse Duplex Laser Printer (Xerox Phaser 4400N). It's now more than 10 years old, but suddenly I cannot get it to print from the Mac OS. I'm not sure whether this began with my update to Yosemite; I think I've printed a few things from Yosemite to it, but I'm not certain.
Xerox no longer provides drivers. I've tried using the Gutenprint CUPS driver. There is one labeled Xerox Phaser 4400N, and it can communicate with the printer (shows the toner cartridge capacity), but I cannot print even the test page from the Mac (the Print window says it's composed 67% of the page, but doesn't ever proceed to print anything.
I tried using a different Xerox (Phaser 4600) driver; that driver can communicate with the Printer but times out with an error (red status LED on the printer, after which the printer returns to "ready to print" with Green LED on the printer and no message returned to the Mac. I assume this is because the two printers are sufficiently different that the drivers aren't compatible.
The printer itself is fine: it prints all its test pages from the Printers internal setup firmware. I've just discovered that I can describe it as a Windows Printer in the Printers & Scanners Prefs Panel and print to it so long as my Win 7 virtual machine is running!
Is the Printer itself just not compatible with any drivers that work natively in Yosemite?

Folksong wrote:
Your best choice is to download the ppd for your printer from the OpenPrinting site. Put the ppd file in the /Library/Printers/PPDs/Contents/Resources/ directory at the root of your hard drive. This ppd is actually supplied by Xerox. That is all you need. You don't need any other software from OpenPrinting, Gutenprint, or Xerox.
Thanks for your very helpful suggestion (even including a link to the needed ppd file!
Unfortunately, it only almost worked. I placed the file in the location you suggested, went to the Printers and Scanners pane in System Preferences, added an IPP printer, and the Phaser 4400N popped up in the "Select Software" list, displaying the correct printer icon, the correct installed RAM, and the correct hardware options list. Just like old times
However, when I attempted to print a test page from the Mac, the dialog box reported "Printing", then "Connected to Printer" but the job didn't complete. Watching the LED on the printer when I tried this a second time, I noticed that it flashed red, then amber, and as it did so the printer went through a "Power On Self Test" before returning to a green LED and the default monitor window message saying "Ready to Print."
I know the Printer is OK, because:
I can print to it from Win 7
I can even print to it from my Mac Yosemite OS if I add the printer as a "Windows Printer", but then I need to log in to my main user account on my Windows VM (VMware Fusion 7.1.0), but that only works while the VM is running!
I tried reseting the Printing System on the Mac (control-click in the Printers List in the Printers and Scanners Sys Prefs pane, select "reset printing system", add the printer again. Same behavior.
I know the Mac OS is communicating with the printer (I can ping it, various network utilities "find" it, I can't add the printer if it's powered down, and it correctly reports the status of the fuser and toner cartridge). However, each job that doesn't print generates an "Unable to get printer status" message in the Console log, and a "Stopping unresponsive job" message if I delete the job from the Printing queue.
I had assumed that the Gutenprint drivers didn't work because of some incompatibility with Yosemite, and I'm guessing now that is indeed the case, because so long as I route my print jobs through my Win 7 VM I can print complex pdfs, formatted Word docs, even color jpgs (converted to grayscale by the printing system, of course) from my Mac with the Gutenprint driver selected. So, the printer is not a doorstop, but opening a 60 GB file (my VM) just to print a one page document is a pretty hefty bit of leveraging
I know that Apple doesn't support third party hardware, but I'm sure they have people in support who know about such things. Xerox does make a point of saying that the printer is not supported beyond OS X 10.6 because of some security changes introduced with the Mac OS 10.7 and later. Of course, the weird thing is that I KNOW I've been able to print to the printer through Lion, Mountain Lion, and Mavericks, so that's not the whole answer, either.
Any other thoughts?
Again, thanks so much for your very helpful suggestion.
Jim Robertson

Pages won't print in color on Xerox Phaser 6110

For some reason, I have to print as pdf, then use preview to print the pdf version if I want the document in color. If I try just going from pages to the phaser, I get a black and white document instead. I've been trying to find a setting in pages that might limit the color, but haven't found it. Does anyone know what I'm doing wrong?

For some reason, I have to print as pdf, then use preview to print the pdf version if I want the document in color. If I try just going from pages to the phaser, I get a black and white document instead. I've been trying to find a setting in pages that might limit the color, but haven't found it.
In principle, if the imports colour photographs and creates colour page geometries in Apple Pages, then these objects will be colour managed to the digital graphic display, the digital graphic printer, and the digital graphic press. The colours will match provided the digital graphic devices have correct ICC colour space profiles and provided the conversions are configured correctly.
A digital graphic device that is capable of colour can be addressed in 1 bit (off/on without tone), grayscale (tone) and colour. How a digital graphic device is addressed cannot be defined by Apple Pages, it is defined at the device driver or at the device interface whether as a colour managed or colour blind command.
Apparently, the Xerox device driver is addressed differently depending on whether Apple Preview is rendering PDF or Apple Pages is rendering. If you can't find any setting in the Xerox device driver to change from grayscale to colour, the simplest solution is simply to save out PDF from Pages and print from Preview probably until OS X 10.6 is out.
To check the settings for the Xerox device driver, one place you might have a look is Print > Printer: (Xerox Phaser), Presets: (check that there is no preset for grayscale), scroll from Copies & Pages down to check ColorSync and also check if any application features and printer features that are able to affect a conversion to grayscale.
Hope this helps.
/hh

Xerox Phaser 8860 on Network-How to turn off popup print job confirmations?

I recently upgraded to OS 10.6.4 and as expected I needed to reinstall the drivers for a few peripherals. One of which was the Xerox Phaser 8860 which is on the network. Everything works, but now after each print job prints out a window pops up in the center of the screen notifying me that ::Job### has printed on Xerox Phaser 8860::. It causes no serious problems, but it does knock me out of what ever program I am using. Which can get extremely annoying when I'm drawing and I repeatedly get halted mid (pen/brush) stroke. It stays up on the screen for about a minute and a few times it has remained up. There is an option to close, it simply gets really annoying after the 30th time. Common sense would suggest to not draw while a file is on it's way to the printer, but my work day is a constant flow of drawing, printing, color tests and editing. It's not practical or good for deadlines to stop drawing to wait for a print job to come out and the pop up window to go away.
I tested printing from the other computers, which are PC's using various versions of windows and they all come up with the same pop up window (though theirs come up at the bottom right of the screen). They do not receive confirmation windows from the other printers not on the network.
This suggested to me that this was a setting with the Xerox software. However, I spoke to the technical support for Xerox and they said that the pop up window had nothing to do with their software and claim that it had to be generated by the Mac OS 10.6.4.
I am regularly printing from the following programs:
Photoshop, InDesign, Illustrator, Adobe Acrobat, Word, and Excel. The pop out window has acquired while printing files from all of these programs. I doubt that has any relation but I thought I'd add it, just in case.
I would very much like to know how to turn this confirmation notification off in OS 10.6.4. Or if anyone has an thoughts on what software could be the culprit.

In CWIS go to Properties > General > Printer Defaults and disable the Startup page As for garbage prints, That sounds like a PS error. And they are almost always due to improperly embedded fonts. Have all your users switch the following in their drivers (Picture is the global driver, but the regular driver will have the same option.) Essentially by default the printer uses its own locally stored fonts on the jobs, but when the fonts are misunderstood, or unknown it winds up printing wingdings.

HAVING PROBLEMS WITH OS 10.6.8 PRINTING WITH XEROX PHASER. MacPro crashes when printer warms up. Does anyone have a solution? 6360 DN

I've been using Macs since 1984. Have been using Xerox Phaser printers for ten years. But with the last update to OS 10.6.8 last summer, I've had problems with crashing when printing. My MacPro crashes when printing via ethernet prot with Xerox Phaser 6360DN or when the printer warms up. Worked fine with OS 10.6.7. Internet postings suggest this is a common problem for all Mac users with Xerox Phaser printers. Apple put out an update to 10.6.8 to address the problem. I downloaded it but it did not solve the problem. Have tried all the Xerox drivers along with Apple drivers. Can't solve the problem. Xerox says it's an Apple problem. Does anyone KNOW how to solve the problem?

sorry, just saw that i was accidently in the snow leopard section....i reposted under the correct section. here's the link.
http://discussions.apple.com/message.jspa?messageID=12340796#12340796
sorry for the inconvenience, i was looking at other posts using search and didn't realize that i was reading the 10.6 board.
thanks again!!
Message was edited by: Elisabeth Hogrefe

Mac OS 10.6 Print Server slow performance to Xerox Phaser 3600

Hi,
I have a client who has numberous printers captured on a Mac OS X 10.6 Server with print services running which works fine with every printer except for a Xerox Phaser 3600 (small A4 mono postscript printer) in that print jobs sent to it via the print server take upto 5 minutes to printer. If the client computers print direct then it is fine and very speedy.
Below is some more detail and any help or suggestions with this would be greatly appreciates.
• Printer server is a MacMini running Mac OS X Server 10.6.8 v1.1
• Xerox 3600 printer is a small A4 mono postscript printer.
• Printing direct to printer is instant, via the print server can take up to 5 minutes.
• The print server has various other printers setup and they are not experiencing the same performance problem.
• The print server is using the LPD protocol but they have tried the IPP protocol and again it is slow.
• When they send a job to print it remains in the users local print monitor and the servers print monitor for up to 5 minutes.
• The Xerox printer is running the latest firmware update.
• The print server is using a Xerox downloaded driver as opposed to one of Apple OS shipped drivers.
• Checked Xerox compatibility list and this printer is fully supported in 32bit and 64bit applications.
• Restarted printer.
• Test jobs have been small TextEdit plain text tests.
Thanks in advance
Anton

Try this:
https://discussions.apple.com/message/15518965#15518965

Need help connecting a windows network printer to my Mac (Xerox Phaser 3600) over a windows home network

Need help connecting a windows network printer to my Mac (Xerox Phaser 3600) over a windows home network.
My Mac runs lion and the windows desktop runs Windows XP
I have tried for a few hours or so to connect my mac to this printer over a home network.
For your information it does work when connected directly to my mac using a USB Cable.
If there is no soultion could I have help getting the drivers for a Dell All-in-One Photo 926

In most cases you can connect to the Windows shared printer from the Mac. But there is a dependence on the Mac driver being compatible. For many consumer inkjets, the vendor created driver cannot be used for this type of connection so you need to look at alternative drivers, such as Gutenprint or PrintFab. If you can tell us which brand and model of printer you have shared from Windows then we can answer your question with the preferred procedure on the Mac.

New Xerox Phaser 6180 and OS 9

I had to replace a Tectronix Phaser and I just got the new one, a Xerox Phaser 6180DN. It is on a LAN at my office (University Medical School) where I use a newer Mac running OS X plus a mixture of older Macs running OS 9 and some PeeCees. I had no problem with OS X in linking to the printer by ethernet, but in OS 9 it does not show up in the chooser using LaserWriter 8. Xerox does not have drivers for this printer under OS 9. Any suggestions?

I had to replace a Tectronix Phaser and I just got the new one, a Xerox Phaser 6180DN. It is on a LAN at my office (University Medical School) where I use a newer Mac running OS X plus a mixture of older Macs running OS 9 and some PeeCees. I had no problem with OS X in linking to the printer by ethernet, but in OS 9 it does not show up in the chooser using LaserWriter 8. Xerox does not have drivers for this printer under OS 9. Any suggestions?

Xerox Phaser 7300dn will not print tabloid

I have a user with an 20" iMac running 10.6.4 and Adobe CS4. In that office they have a Xerox Phaser 7300dn color laser printer. The user cannot print to tabloid paper. Everything prints on 8.5x11 paper regardless of settings. Happens in Illustrator, Photoshop, whatever. There are two older white iMacs on that same printer that are running 10.5.x, and they have no problems printing to tabloid on that same printer. I've uninstalled and reinstalled the latest drivers from Xerox. I've updated the firmware on the printer. All the options show up in the print dialog boxes. This has to be an issue with 10.6 since the other Macs running 10.5 and a PC running Windows XP don't have this problem. Anybody else experience this issue? Any fixes? I'm getting desperate.
Thanks.

I used to be able to collate just fine on my Laserjet 5000, but no longer. I, too, found that it made no difference whether I checked the box or not. Is this still another bug in 9.4.5? And yes, it is highly irritating.
David

Xerox Phaser 3400 PS & Mac OS.10.3.9

I bought my Xerox Phaser 3400 PS late 2002 (Printer Firmware Version: 1.04 01-21-2002) and I've used it with sucsess running Mac OS 9.2.2 on my Power Mac G4 with 768mb RAM installed.
As allways before, the units are connected via a 3C16793-ME OfficeConnect Switch 5 Ethernet-switcher.
I'm now running 10.3.9 and cannot make the Mac and the printer comuticate propperly. New drivers, XeroxPPD_Installerv1.7.1.dmg, has been downloaded and installed.
On the Xerox configuration I'm using AppleTalk and the TCP/IP is set to Static (and I've also tryed DHCP).
I've talked to both Apple Support and Xerox Support and we've used A LOT of time trying to solve the problems.
1) In SAFARI I type the printers IP adress 10.0.0.45 and I'm able to see and print out a configuration page.
2) Also I'm able to print out from Apple's web-site (SAFARI).
3) But if I try to print from MAIL, I get about 60 blank pages...
4) I can print from TEXTEDIT and WORD if the text to be printed just say «Print test», but it fails to print if I try to print out a page filled with words. In these situations I will need to restart the printer. Somtimes WORD even turns off the «Ready light» on the printer...
I've also tryed to make the Phaser print by using USB; but with same bad luck. Also; I have tryed to connect direct, not via the hub...
Has anyone out there a solutions to the problems?
Power Mac G4 Mac OS X (10.3.9) Xerox Phaser 3400 PS

No, the router is connected by ordinary ethernet cables, not wireless.
Here is the atlookup:
Last login: Sun May 14 20:18:13 on console
Welcome to Darwin!
Tore-Magnus-Petterssons-maskin:~ toremagnuspettersson$ atlookup
Found 5 entries in zone *
0100.01.80 Phaser 3400:LaserWriter
ff2b.9d.80 Tore Magnus Petterssons maskin:Darwin
ff2b.9d.81 Tore Magnus Petterssons maskin:AFPServer
ff47.16.80 Tore Magnus Petterssons maskin:Darwin
ff47.16.81 Tore Magnus Petterssons maskin:AFPServer
Tore-Magnus-Petterssons-maskin:~ toremagnuspettersson$
Power Mac G4 Mac OS X (10.3.9) Xerox Phaser 3400 PS

Can't print over USB to Xerox Phaser 3450 using 10.4.9

I am using Mac OS Tiger 10.4.9 and have a Xerox Phaser 3450 printer connected to my Quicksilver G4 via USB.
When I try and print the job spools and the printer whirrs to life, the panel on the printer changes from Ready to saying Printing PS3, then the job ends. Nothing actually gets printed, the little print centre dialog that pops up in the Dock shows the job go from the queue to the completed jobs tab.
Any ideas?

. . .Entering the thread in midstream--
What printer driver are you trying to use? I scoured the Xerox site for information on this printer. The manual indicates that it can use either PostScript or PCL6 as a printer language.
For PostScript, Xerox has PPDs for CUPS under the Unix drivers. These are in the form of a tarball. You can install the by using using a Control-click on the file and selecting to open with the BOMArchiveHelper or by using the Terminal. If using the Terminal, you can install the files directly by using the command --
<pre style="font-family: 'Monaco', 'Courier New', Courier, monospace; overflow:auto; color: #000; background: #DDD; padding: 0.2em; font-size: 10px; width:400px">tar -C /Library/Printers/PPDs/Contents/Resources/en.lproj <pathToYourDownloadedFile></pre>
You could also try the Generic PCL6 driver that comes with the Gutenprint/Gimp-Print drivers which are probably already on your computer.
These drivers may not give you all the capabilities that you would have if Xerox updated their USB plug-in, but they should allow you to print. I see nothing in the literature that suggests that you cannot use the PostScript via USB. That is the default/stock interface for the printer.
Matt
Mac Mini G4; B&W G3/300

Make Xerox Phaser 6110MFP work with OS 10.6 (SOLUTION SUMMARY)

The following steps are needed to get the printing working with OS 10.6:
1) Navigate to Applications > Utilities and open a Terminal window.
2) Type the following command: sudo chown -R root:admin /Library/Printers/Xerox
3) You will be prompted to enter your password.
4) Install Rosetta from Snow Leopard DVD:
+ insert the snow leopard install DVD
+ select optional package
+ select rosetta only from the list of optional packages
+ click install and follow instructions to complete installation
+ no need to reboot
5) Reset Printing System:
Goto: System Preferences> Print & Fax> Xerox Phaser 6110MFP
Right click on the printer
Select Reset Printing System
6) New Install printer (without removing the driver)
Goto: System Preferences> Print & Fax> Xerox Phaser 6110MFP
select +: add the available Xerox printer

I'm informed that "The printer software was installed incorrectly. Please reinstall the printer’s software or contact the manufacturer for assistance."
This is an issue with permissions of the installed driver.
To correct the problem perform the following steps:
1) Navigate to Applications > Utilities and open a Terminal window.
2) Type the following command: sudo chown -R root:admin /Library/Printers/Xerox
3) You will be prompted to enter your password.

Xerox Phaser 6110MFP doesn't work under OS 10.6

Having upgraded to Snow Leopard, I'm no longer able to print to my Xerox Phaser 6110MFP printer:
I'm informed that "The printer software was installed incorrectly. Please reinstall the printer’s software or contact the manufacturer for assistance."
Reinstallation of the latest version doesn't help. And Xerox' Technical Service throw up their hands and tell me that they know the problem but that they (Xerox) can't keep up with the speed with which Apple publish new versions of the Mac OS.
Seem like I have to buy another printer/scanner. It probably won't be a Xerox...

I'm informed that "The printer software was installed incorrectly. Please reinstall the printer’s software or contact the manufacturer for assistance."
This is an issue with permissions of the installed driver.
To correct the problem perform the following steps:
1) Navigate to Applications > Utilities and open a Terminal window.
2) Type the following command: sudo chown -R root:admin /Library/Printers/Xerox
3) You will be prompted to enter your password.

CS5 on Win-7 to Xerox Phaser 7750 PS outputs 2/page printouts.

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