CS5 online document, video not playing

I created an online document in CS5 and provided the final files to our client to post on their website. We sent them the HTML, SWF and resources folder which contained the videos in the document. When I preview the file from my desktop, everything works as it should, but the client has posted the file online and now the the videos aren't working. The poster for the image shows up, but once its clicked on to play, it seems to be permanently steaming and never plays. Any thoughts on why this is happening?

Thanks for yor help. I discovered I made a simple mistake. The difficulty was was with where the original video links were being directed on my computer. They were pointed to a folder within another one. Yet the folder that it was within wasn't uploaded, so the server didn't make the connections. I just moved out the folder I needed, relinked my video clips to the new location and uploaded it into the main folder and the videos played just fine online.

Similar Messages

When using ipad4, why do videos not play on Google? Audio works fine

WWhen using ipad,why do videos not play on Google? Audio still plays. I have reset the Google app and it will be ok for short time but then reverts back to not playing videos.

Hi Vernon70,
Welcome to the Apple Support Communities!
I understand that an application you downloaded from the App Store, Google, is not functioning as you would expect. In this situation, I would recommend following the troubleshooting steps outlined in the attached article.
If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
Best regards,
Joe

Embedded MP4 videos not playing in iOS Safari

Hi everyone,
I'm having a problem with embedded MP4 videos (e.g. YouTube videos) not playing correctly in Safari. When I try to play one, I get one of two problems:
1. On my (first gen) iPad, Safari usually crashes.
2. On my iPhone 4, videos will load but only play audio, not video, though when I tap on the screen the "play" and "pause" symbols appear.
Has anyone else run into this problem? Or know how to fix it?
Thanks,
Mike

Ok, I fixed it. Go to some embedded Flash video, click to run and then right click to get Global Settings for Flash. Go into Storage and make sure you aren't blocking any data from being stored on your computer. At the very least choose the "ask me" setting. (For good measure I also went into Advanced and clicked to Delete All Data associated with Flash. But when I restored Block for data storage the videos stopped working, so that seems to be the answer.) I'd be interested to hear if this works for others.

Why are my videos not playing the right way up

Why are my videos not playing the right way up

I took four video clips while on a trip this week. Two are oriented the right way (playing wide on the device and imported correctly). The other two are Tall and not oriented right. Orientation is 90 degrees to the right. I don't know why this is happening on occasions. Even some pictures I took did the same **** thing. It's weird. And I can't figure it out. The camera is held the way I want the pictures and videos to be recorded and played but something internal is turning these videos and pictures 90 degrees clockwise.

Video not play on phone

Mp3 play but video not play my phone
my Email add. [email protected]
Moderator's note: E-mail address was removed. Please don't publish your personal contact information on a public forum.

sharankumar1, which phone model do you use? Nokia phones are a bit picky about the file content, the codec. If you tell me your model, I tell you the available codecs. In the meantime, you have to convert your videos …

U310 Touch - Videos not playing after 8.1 Update

Hello,
I have updated from Windows 8 to 8.1 and updated all my drivers on my U310 Touch.
However, I seem to have a problem with web based videos not playing videos on the internet.
This seems to happen on every kind of web browser, including IE, Firefox, Chrome, and even Steam.
If anybody knows how to fix this problem, that'll be great.
Thanks in advance.

Since the upgrade to 8.1.1 my iPhone 6 stopped recognising the fingers I had stored. I've deleted and addrd them again (which went as norma) and it still has problems recognising them. Seems very intermittent now, whereas before this upgrade was very reliable.
I've reverted to a pin code :-(

Yahoo video and other video not playing

Yahoo and other video not playing in firefox 37.0.2
They played automatically 5 days ago....since then video screen is blank...no 'play' button
I have updated Flash several times
Tried to play these videos on IE....don't play there either.
Thanks for your help!

Note that your System Details List shows multiple Flash plugins.
# Shockwave Flash 15.0 r0
#Shockwave Flash 17.0 r0
You can find the installation path of all plugins on the <b>about:plugins</b> page.
*http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.
*(32 bit Windows) C:\Windows\System32\Macromed\Flash\
*(64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
You can find the latest Flash player versions for Firefox on this page:
*http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

You tube videos not playing

You tube videos not playing on safari, my flash player is up to date, i tried to refresh, quit safari, again tried to play, but every time it shows "an error has occurred, please try again later". I did almost everything to make it work but its not working... help needed

Try deleting the cache and cookies for YouTube.

DVDSP Help - Video not playing in Viewer during some assets, only audio...

Video not playing in Viewer during some assets, only audio until paused. once you hit the space bar or pause, the video shows up in viewer? same results when burnd to disc.
when dragging cursor through out timeline (track 1) video shows up in viewer fine too.
any advice on what could be wrong?
at first i was thinking this was a memory problem, i added another Gig of ram and the problem still exhists.
thanks!

Hi Crazy Dan:
It's a kind of bug in DVDSP Simulator. If you build your project in your hard drive and test it with DVD Player all video will play fine.
I would like to tell you where exactly the problem is located, but it's just a Simulator problem.
Try building your project.
Hope that helps !
Alberto

I'm running Windows XP and FF 8.0. I'm having more trouble than ever with intermittent streaming and videos not playing all the way through. What is the easiest way to fix this?

. I'm running Windows XP and FF 8.0. I'm having more trouble than ever with intermittent streaming and videos not playing all the way through. What is the easiest way to fix this?

That may be a problem with the VLC plugin. VLC has never worked for me properly on the occasions that I've tried it on Windows and Linux, so I have stop using it. There are usually other plugins or media players available that work better.
What kind of media files are that?
For WMP files you can install the new Windows Media Player plugin you can also try RealPlayer and QuickTime if it is about media that those programs can handle to see if that works better.
* https://support.mozilla.com/kb/Using+the+Windows+Media+Player+plugin+with+Firefox
* http://kb.mozillazine.org/Windows_Media_Player#Missing_plugin
* http://www.interoperabilitybridges.com/windows-media-player-firefox-plugin-download

Facebook videos not playing on iPad Air(safari browser)

Why do my Facebook videos not play in iPad Air(safari browser) but same video play nicely on iPhone 4(safari browser). It asks me to download flash player to play on iPad but plays fine on iPhone without giving any prompt to download flash player.

You should not have trouble playing using the FaceBook app.

Video not played using JMF while tramitting stream over RTP

video not played using JMF while tramitting stream over RTP
I am using code to tranmit video using RTP using JMF and i am able to successfully get the video on client side
Code to send the video over rtp
http://java.sun.com/javase/technologies/desktop/media/jmf/2.1.1/solutions/AVTransmit2.java
code to recieve video over rtp
http://java.sun.com/javase/technologies/desktop/media/jmf/2.1.1/solutions/AVReceive.html#source
My problem is i am not able to play video in AVTransmit2.java.
If i create a player using datasouce, eigther i get player already occupied or a black screen.
please help me running the video on Transmit side as well.
NOTE: i am using web cam for video source
Edited by: qasitouch on Dec 23, 2009 5:55 AM

I am not getting any error on consol, rather video is not displayed on media screen but black rectangle.
On Transmitter
     // Try to create a processor to handle the input media locator
     processor = Manager.createProcessor(ds);
createPlayer(Manager.createCloneableDataSource(ds)); // here i am craeting a player to show the video on transmitter end aswell.
Player code:
     private void createPlayer(DataSource ds) {
          try {
               Player player;
               if(processor!=null)
                    System.out.println("processor: " + processor);
                    player = processor;
               }else{
                    System.out.println("null is processor");
               player = Manager.createRealizedPlayer(ds);
               Component video = player.getVisualComponent();
               JFrame mediaFrame = new JFrame("Camera Screen");
               mediaFrame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
               mediaFrame.add(video);
               mediaFrame.setSize(300, 300);
               mediaFrame.setVisible(true);
               player.realize();
               player.start();
               player.prefetch();
          } catch (NoPlayerException e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
          } catch (CannotRealizeException e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
          } catch (NotRealizedError e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
          } catch (IOException e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
          } catch (Exception e) {
               // TODO Auto-generated catch block
               e.printStackTrace();
I am not getting any error and not running on the same side. My problem is showing video on Tranmitter end.
Using above code i can create player and a black screen is showing, i am ubable to find, why video is not played in screen.

Premiere Pro CS5.0.4 -Will not play any video- reinstall didn't help

here's my system info -
Model: MacPro5,1, BootROM MP51.007F.B03, 4 processors, Quad-Core Intel Xeon, 3.2 GHz, 16 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5870, ATI Radeon HD 5870, PCIe, 1024 MB
   ----------------I only use one monitor, 1920x1200, 32bit color depth
   ------------------No Capture Card, No Sound Card or I/O box
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Serial ATA Device: HL-DT-ST DVD-RW GH61N
Serial ATA Device: TSSTcorp CDDVDW SH-222AL
Serial ATA Device: Hitachi HDS722020ALA330, 1.82 TB
---------- This 2tb Hitachi is my data drive - there are 600GB free (33%)
Serial ATA Device: OWC Mercury Extreme Pro SSD, 223.57 GB
   ---------This 250gb SSD drive is my system/application drive - 120GB free (50%)
Serial ATA Device: OWC Mercury Extreme Pro SSD, 111.79 GB
------------this 125GB SSD I use as a project-specific drive to serve up video very quickly when i'm generating Video material using the software VDMX
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd300000 / 2
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfd320000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x5a110000 / 3
FireWire Device: built-in_hub, Up to 800 Mb/sec
i've been using Premiere Pro for about a year and a half with no trouble, no crashes that i can remember.   I updated to 5.0.4 when it came out and experienced no problems.
I have not made any changes to my system (drivers, programs, etc.) since the last time i worked with Premiere Pro with no trouble. The only difference is that i generated approx. 52GB of new video files (mov. uncompressed 32bit 640x480 resolution) that i was beginning to edit in to a music video.
My current problem is:: there is absolutely no playback of video in 5.0.4.   not in the tiny project window preview, not in the source preview, and not in the timeline/canvas window.   when i push PLAY, the button turns into a square STOP button, but nothing happens.   this is independent of project or file type. The project i was working on when playback stopped is using uncompressed 640x480 32bit Quicktime files and one 44khz/16bit .AIFF file.   as a quick doublecheck, I just added a 640x480 Apple Intermediate Codec file and it also will not play back.   I opened older projects and none of them will playback.
My problem started while i was working on a project. I was working on the project for probably an hour and a half with no trouble. Then it seemed to get a bit sluggish and i could hear the HD churning a little more.   After rendering out a short section (just under 10 seconds), PPro did not play back the just rendered (now greenline) section. Immediate playback of rendered material was the default behavior, and this was the first time ever that the just rendered section did not play back.   I then discovered that no video would play back at all--in any of the windows.   I can scrub through all the video without any trouble--all the frames are there.
I shut down PPro, & restarted. No change.   I restarted my computer. No change.
Realizing that the problem was likely related to a lack of space on my data drive, i deleted approx. 500GB of files off my 2 TB drive, leaving just under a 1/3 of it free. i checked the drive for errors, and defragmented it. Premiere Pro still wouldn't play any file from any project.
The files are fine, they will playback anywhere else (several different file types involved in different projects). The files are compatible with Premiere Pro (uncompressed VGA resolution Quicktime .mov), i was editing on the timeline with them for hours before all video playback stopped.   All other Adobe programs (After Effects, Photoshop work fine).
I tried to find an answer/solution on these forums, unsuccessfully.   After uninstalling PPro and reinstall (did not help), and entire Suite uninstall, Adobe Clean, and reinstall, neither version 5.0.0 or 5.0.4 will play video --the no playback problem has persisted.
I was running out of HD space --i had less room than i thought -- down to about 7% of free space, a bone-headed move on my part. I'm not surprised that playback performance got compromised due to lack of space.   But i'm shocked that the problem is persisting.   Fortunately, i had just backed up my entire system the day before. (i've backed up many times before and this never affected PPro performance)
i tried to "CLEAN" the media cache for the sequence but it had no effect (in searching the forums, i saw somebody else have their 'crashing Premiere Pro' problem solved by hitting this button). I just took a look in the user/application support/adobe/common/5.0 to look at the "Media Cache" folder and the "Media Cache Files" folder.   Neither of them are empty, even after hitting the CLEAN cache button in the main preferences 'Media' settings window.   I don't know if this is the correct behavior or not.   (i'd expect a "clean" command to empty the folder, but i'm not the programmer)
This does not appear to be the ATI/5.0 problem that so many Mac users suffered (i was lucky to never have that problem).    Again, i've never had any problems with Premiere Pro over the last year and a half, until working on this latest project with the Hard Drive very low on space.   I'm 99.9% positive that's at the heart of the issue.
I don't understand why a clean reinstall did not help in this regard. The problem is clearly PPro specific.   I found one topic in the forum where someone else experienced this same "no video playback" problem, but there was never follow-up from the user saying whether or not his problem was solved (or what was done to correct the problem).
I'd love to get some help--- seems to be a very rare issue, but right now, i can do no video editing. btw, i started a new project as well and imported a .mov file -- same problem, no video playback.
the weird thing is that i can actually still edit video. i just rearranged my timeline assets and rendered out a minute-long quicktime (Apple Intermediate Codec) .mov and it looks and plays as it should.    This is really weird. I'm baffled -- there must be some way to fix this.   I don't want to have to go back to Final Cut, certainly not when i've already paid for Create Suite 5 Production Premium and EVERYTHING works except for video playback in PrPro.
thanks in advance for your help
Message was edited by: magneticjak
Message was edited by: magneticjak

hello.   hey, thanks very much for writing back. i got some good info with a search or two. (info about what regedit is and what corresponds to it in OS X -- regedit allows you to edit "preference" keys for individual programs, OSX's equivalent for these keys are the .plists in User & System: Preferences and Application Support)
what i ended up doing was uninstalling Premiere Pro (not the suite, just PPro).   Then i deleted a few preference files:
from User /Preferences/Adobe:
com.adobe.AdobePremierePro.plist
com.Adobe.Premiere Pro.5.0.plist
and from System Preferences:
the file: Adobe Premiere Pro Prefs
and..
/.../Premiere Pro/5.0/...
AMEPrefs.xml     (i noticed that there's also a preference file in Media Encoder's own folder so i didn't sweat this one)
Debug Database.txt
Placeholder Preset.epr
PostEncodeCmds.pref
PresetCache.xml
Trace Database.txt
NOTE:
of course i don't know if deleting any files beyond the 2 .plist files in User Prefs was necessary, but... it seems to have worked.
I then reinstalled Premiere Pro CS5, and fired up an old project and i've got playback of HD and DV files, and snappy editing and rendering, so hopefully i'm good to go.   I'm just going to stick with v5.0.0 because i actually don't remember ever having any trouble with it, and i don't remember v5.0.4 adding anything i was 'missing' or 'needed'
hopefully, this thread will be useful for any future folks that run into trouble - and it's got a solution for both Windows and OS X
happy editing,
peace

Online videos not playing only in safari- it's working perfect on Mozila firefox

hi i m using macbook air and suddenly its not playing online videos only in safari...
my flash player is updated

Go to http://helpx.adobe.com/flash-player.html with Safari
Does it show that you have Flash installed & working ?
Do you have Safari - Preferences - Security set to allow Plug-Ins ?.
If yes to all that - give an example website address where you have problems & say what happens when you try to view the video.

Videos not playing in Safari

Hello,
I cannot seem to get any videos other than youtube to play on my macbook pro. I just updated my system and nothing seems to be working. help!
I am currently running OS X version 10.9.5 and safari version 7.0.6
These are two examples of websites that the videos will not play on, they just show up as black boxes.
http://www.tvland.com/shows/younger
http://www.nytimes.com/video/theater/theaterspecial/100000002903814/in-performan ce-jessie-mueller.html
I would love some assistance on this. thanks!

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

CS5 online document, video not playing

Similar Messages

Maybe you are looking for