CS5 PostScript Type 1 Font FHMX Import not Working (10.6.8)

I've had this problem for a while and just haven't taken the time to ask about what's causing it. When importing an older drawing from FreeHand MX all the standard notes we use (Univers Condensed Family) no longer are recognized. What's weird is they were working perfectly fine when importing into CS4. I've tried all different methods of getting them to work. Cleaning font cache files, installing the font directly in some of the system font folders. Directly in Illustrator font folders. Nothing is working. Right now I have to go through all the notes entered in FHMX and re-style them into the Univers Condensed version that does show up in Illy.
Any other ideas what is going on with this? I'd really like to avoid have to fix all the fonts from imported files.
Thanks in advance.

Thanks for the reply Mike. No I don't have CS4 on the machine anymore as I got a newer machine when I moved to a new position. It's still on the old machine that went to someone else. Yes, we already knew about CS6 not importing. It's one of the reasons we went with CS5 instead of 6.
It gives me a, "Font not found on the system; missing font has been substituted.". It really doesn't make sense though as all my other apps that have font selection allow me to pick them.

Similar Messages

Font Book does not recognize some Postscript type 1 font files

I am new to OS X and am trying to copy all of the fonts used under OS 9 (using Suitcase) to be available under OS X. I have copied all of my font folders into the correct location, but some of them do not appear in the font list within Font Book, and if I try to use the Add Fonts... menu to select these files they are grayed out.
The Finder shows all the problem fonts to be "PostScript Type 1 outline font", just as for the files which do work. Is there any reason some files may not work in the Font Book? Note that if the files are corrupted, I don't understand because they were (and still are) working fine under the Classic environment.
I'm not sure, but I don't think any of my TrueType files have similar problems. I have noticed that all of the PostScript Type 1 fonts which do work have an additional suitcase file in the folder, whereas the problem fonts do not. Does Font Book require a suitcase file to properly recognize and use the Type 1 files? I thought that the suitcase only contained the bitmapped fonts which are obsolete to OS X, but that's a guess...
Any help will be greatly appreciated.

Hi roxlankford,
Font Book can read PostScript fonts. But, as you've noted, you don't have the whole font. Type 1 PostScript fonts are a set. One file is a suitcase containing all of the low res bitmap screen fonts. The rest are the outline printer fonts. As an example, here's Adobe Garamond.
Adobe Garamond
AGarBol
AGarBolIta
AGarIta
AGarReg
AGarSem
AGarSemIta
The first file which I highlighted in green is the font suitcase of bitmap screen fonts. The rest are the outline printer fonts.
1) The files for a Type 1 PostScript font must have both the screen and printer fonts for a given set in order to work. They also must be in the same folder.
2) The suitcase of bitmap fonts will work alone, but output will be terrible since the system will print the fonts using the 72 dpi screen fonts in the suitcase if the outline portions are missing.
3) Having only the outline fonts will not work. You will get exactly what you are having problems with. You can see the fonts, but Font Book won't load them. That's not a problem with Font Book itself. No font manager will load outline fonts without the matching suitcase of screen fonts present.

Help! Have trouble installing PostScript Type 1 fonts on Windows 7

Hey there. I had a font package by a gift from a friend. As I open the font pack, All of the PostScript Type 1 font has a blank white icon. It's not working. I installed Adobe Type Manager but it's not compatible with my Windows 7 computer. Does anyone know what another font application that can open and install PostScript Type 1 fonts on my Windows 7? Please Help.

Windows Type 1 fonts each consist of two files, a .pfb file containing the font itself and a .pfm file containing extended font metrics used for formatting text on the host computer. If you don't have both files for a particular font, the font is uninstallable and unusable. To install a Type 1 font on a Windows system, the .pfb and .pfm for the font should be in the same directory. Right click on the font and click on Install or Install as shortcut. Install copies the two files to the \Windows\Fonts directory and subsequently uses the font from that location. Install as shortcut uses the font from the location the files are currently located in with the caveat that you must keep those files in that location or else the fonts will no longer be accessible.
If you actually attempted to install Adobe Type Manager on 32-bit Windows 7 (or later) system, you may have destroyed your system's ability to properly install and use Type 1 fonts at all. If this has happened, you may need to reinstall Windows! (If I recall correctly, the installer for ATM refuses to run at all on Windows 64-bit versions, sparing you the destruction of your Type 1 rendering!)
- Dov

Adobe Postscript Type 1 fonts and Windows 7

I have a disk with Adobe Postscript Type 1 fonts ("Adobe Type Basics" that I purchased in 2001). The disk includes an install program that does not work on my current computer (Windows 7, 64). Can I get those fonts installed on my current computer, and if so, how do I do it. Step by step, please. Many thanks.

Although we at Adobe certainly do recommend use of OpenType font technology going forward and especially for new publishing projects for any number of very good reasons, Adobe does continue to fully support Type 1 fonts (FWIW, TrueType and OpenType fonts are every bit as much PostScript fonts as Type 1 or Type 3 fonts are) in all our applications as well as in our Adobe PostScript and Adobe PDF Print Engine products and has committed to do so for the indefinite future.
In fact, Adobe still does license and ship Type 1 fonts in fairly high quantities. Every printer sold with Adobe PostScript 3 by Adobe's OEM partners such as Xerox, Ricoh, Canon, Océ, EFI, etc. is accompanied with host software that includes the Windows and Macintosh host versions of all the Type 1 fonts that are also printer resident.
Actually, the problem that the OP of this thread was experiencing is that apparently, the Adobe Type Basics was built without the .pfm files that normally were shipped with all Adobe type packages for Windows. When ATM was required for installation of those fonts, since ATM had the capability of building .pfm files on-the-fly, this omission wasn't noticed at the time by most users (even I wasn't aware of it until today). Otherwise, there was nothing wrong with those fonts and there was nothing about them that was “showing their age.”
Unfortunately, the Adobe Type Basics OpenType Edition is not a superset of the fonts in the original Adobe Type Basics product. Many of the font families of the original product were replaced by totally different font families. Updating to the OpenType-based product would not have solved the OP's problem without possibly needing to license a whole bunch of additional font families individually, possibly costing more than the $99 for the Adobe Type Basics OpenType Edition itself. For existing content (including templates and artwork), it is not simple to move from Type 1 to OpenType without going through existing content and globally changing all font references. The OpenType versions of Adobe's font do not have the same names as the Type 1 versions - this was not an oversight, but done for good reason since there are differences between the products in encoding and metrics that could in some cases cause layout issues.
- Dov

Where do I find Adobe Postscript type 1 font for Mac

I need Adobe Postscript type 1 fonts for a journal figure. Am using a MacBook Pro OS X10.6.8. Searches of multiple internet sites including those that state they have Postscript type 1 to download has not indentified available software.

What would you do with legacy Type 1 fonts that you couldn't do with OpenType/ TrueType fonts? As far as any programs are concerned, it makes no difference whatsoever for font rendering... You really need to explian better what you are trying to achieve rather than chasing phantoms on the Internet...
Mylenium

Using Adobe PostScript Type 1 fonts on Lion/MacBook Pro

I recently upgraded from a 5-year-old MacBook using Snow Leopard to a MacBook Pro using Lion. I also upgraded from MS Office 2004 to MS Office 2011.
On the old MacBook, as on my even-older Cube using OS 9.2 and Office 2001, I used several old Adobe PostScript Type 1 fonts with no problem. Foremost among them were Adobe Garamond and Adobe Jenson. I've dragged the six Garamond fonts, plus its font suitcase to the Fonts folder in the Library folder. Upon seeing some fleeting font installation messages, I thought all was well.
But no luck. The fonts don't appear as options on old or new documents. Any suggestions or solutions?
JohninDenver

I recently upgraded from a 5-year-old MacBook using Snow Leopard to a MacBook Pro using Lion. I also upgraded from MS Office 2004 to MS Office 2011.
On the old MacBook, as on my even-older Cube using OS 9.2 and Office 2001, I used several old Adobe PostScript Type 1 fonts with no problem. Foremost among them were Adobe Garamond and Adobe Jenson. I've dragged the six Garamond fonts, plus its font suitcase to the Fonts folder in the Library folder. Upon seeing some fleeting font installation messages, I thought all was well.
But no luck. The fonts don't appear as options on old or new documents. Any suggestions or solutions?
JohninDenver

I have iphone 4s and just bought an ebook for ibook, trouble is the font is so tiny I can't read it and the font sizer is not working? Please help!

Hi, I have the iphone 4s and just bought an ebook for ibook, trouble is the font is so tiny I can't read it and the font sizer is not working? Please help!

Hello Glittergirl68,
Thank you for using Apple Support Communities.
It sounds like the function to reseize the Font in an iBook is not functioning properly.
I recommend a few things here. First close all the apps that are running in the background:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
From: iOS: Force an app to close
http://support.apple.com/kb/ht5137
When you have done that, restart the phone, and try again.
If the issue persists, I would follow these steps from the article:
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
2. Check for app updates
You can setup apps to update automatically in Settings > iTunes & App Store, but make sure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
If prompted, enter your iTunes Store account information. App Store will then download and install the app updates.
Note: Some apps may require a Wi-Fi connection to update.
3. Install another app from the App Store
If none of your user-installed apps will launch, there could be an issue with Apple ID authorization. Download and install an app that isn't already installed on your device to reset this information. You can also remove an app from your iOS device and download it again from the App Store or sync the app from your computer.Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
4. Restart the app
If the issue affects only a single app, try closing just that app.
5. Restart your device
Turn the device off and on.
6. Reinstall the affected app
Remove the app from your device and reinstall it:
Tap and hold any app icon on the Home Screen until the icons start to wiggle and show a small "x" in the top-right corner of the app.
Tap the "x" in the corner of the app you want to delete.
Tap Delete to remove the app and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the app and then download it again.
All the very best,
Sterling

I have Dreamweaver cs5.5 on a computer that is not working. Can I download a trial on my new laptop?

I have Dreamweaver cs5.5 on a computer that is not working and in the shop. Can I download a trial dreamweavercs6 on my new laptop with the intention of upgrading when I get my desktop back?

You are welcome to utilize the trial for up to 30 days. There is not a requirement that you need to purchase the software.
You may also want to post in the Dreamweaver forum to see if there will be any compatibility issues if you do decide to return to Dreamweaver CS5.5. You can find the Dreamweaver forum at http://forums.adobe.com/community/dreamweaver.

I bought photoshop cs5 and the keep coming back as not working number but turns on photoshop tells me to buy new number ?

I bought photoshop cs5 new in abode box etc will not work when on line said it needs s/n and to buy it ?

Where did you buy CS5 at this point? Otherwise serial number issues is only something support can handle, so use the web chat or call them by phone.
Mylenium

Expert Postscript Type 1 fonts and Leopard Capatibility

We have just upgraded to the new iMacs with Leopard OS and we are having problems with the expert and alt character postscript fonts (ex. Bulmer Exp MT). The regular postscript fonts work fine (ex. Bulmer MT) All the postscript and font suitcase files are installed. They are displayed in application lists but upon selection the application changes to default. The expert fonts also do not display in Font Book or Font ExplorerX. I have called Applecare support twice without results. Has anyone experienced similar problems or does anyone have a solution? Any help would be appreciated.

We have just upgraded to the new iMacs with Leopard OS and we are having problems with the expert and alt character postscript fonts (ex. Bulmer Exp MT). The regular postscript fonts work fine (ex. Bulmer MT) All the postscript and font suitcase files are installed. They are displayed in application lists but upon selection the application changes to default. The expert fonts also do not display in Font Book or Font ExplorerX. I have called Applecare support twice without results. Has anyone experienced similar problems or does anyone have a solution? Any help would be appreciated.

Sonata font on MacOS - not working correctly

Hi,
I just downloaded and installed the Sonata Standard OpenType file via FontBook in MacOS 10.9.2. So far the font is not working correctly in either MS Word or Apple Keynote -- I get standard qwerty letters rather than musical notation. Anyone ideas on how to fix/troubleshoot?
Thanks!

Hello RKmark,
Thank you for going through the process of using those custom keyboard layouts. It was my pleasure to work on those some years ago.
There is a reason why the placement of some characters on those custom layouts seems arbitrary: They were intended to replace the experience a user would have when using the same PostScript font, which was directly mapped to the characters available on the keyboard. Of course they could be re-arranged today – but that would mean opening a whole different project; and would probably question some of the semantics within Sonata.
Back to your problem:
I just tested the keyboard layout for Sonata, together with the Sonata OTF in InDesign, and I did not find any problems.
Of course this does not help you. So let me just describe what I did:
I copied the OTF file, to ~/Library/Fonts
I copied SonataStd.keylayout to ~/Library/Keyboard Layouts
Admittedly, in OSX Mavericks it is a bit more complicated to install a custom keyboard layout:
In System Preferences, go to Keyboard and Input Sources.
Click the + button at the bottom left, scroll down the list and select “Others”.
In the list to the right, you will find a “SonataStd” keyboard layout, it has a grey icon. Click Add.
After adding this layout, you will be taken back on the Input Sources screen. Check the box next to Show Input in menu in menu bar if it is not yet active.
Back in InDesign, create a new text box, select SonataStd, and choose the SonataStd keyboard layout from the menu bar (marked by the flag of the country representing your keyboard).
Now you can begin typing. I could type the sixteenth-note-rest on a US keyboard with alt-x.
However, one thing I have observed:
If you have set any custom keyboard shortcuts in InDesign that are using the alt-key; they might get in the way of typing some of the symbols.
Which of the available symbols in Sonata are you missing in the custom keyboard layout? I tested them all, and could type everything.
What sometimes happens is that the keyboard layout will switch back to default (US in my case), which then looks like the Sonata keyboard layout is not working.
My personal opinion on this: The keyboard layouts are a nice idea for making glyphs accessible to users that don’t have a glyph palette, but they can be very confusing. They will interfere with the normal usage of the application and OS, since standard keyboard shortcuts will no longer work – simply because they rely on the standard keyboard layout of your system.
Personally, I would use the glyph palette in most cases, simply because switching keyboard layouts back and fort would get to tedious for me.
I hope this helps, let me know if you have any further questions.

This.print(pp) with interactive type silent or automatic does not work after upgrade acrobat reader 9 to acrobat reader 11

After an upgrade of acrobat reader 9 to acrobat reader 11 the automatic printing of a pdf. The pdf is opened, but the print does not happen. With acrobat reader 9 it works. But with acrobat reader 11 the printing does not happen.
I discovered when you specify pp.constants.interactionLevel.full it works on acrobat reader 11. But when you specify pp.constants.interactionLevel.silent or pp.constants.interactionLevel.automatic it does not work on acrobat reader 11. But with the full option we have a dialog print box
we do not want.
In our jsp we load a pdf document and create a message handler to detect the print events of a pdf document that is in an <object> tag.
In the pdf document we add
package be.post.lpo.util;
import org.apache.commons.lang.StringEscapeUtils;
import org.apache.commons.lang.StringUtils;
public class AcrobatJavascriptUtil {
    public String getPostMessageToHostContainer(String messageName, String messageBody){
        return "var aMessage=['"+messageName+ "', '"+ messageBody+"'];this.hostContainer.postMessage(aMessage);";
    public String getAutoPrintJavaScript(String interactiveType, String printerName,String duplexType) {
        String interactiveTypeCommand = "";
        if (StringUtils.isNotBlank(interactiveType)){
            interactiveTypeCommand = "pp.interactive = " + interactiveType + ";";
        String duplexTypeCommand = "";
        if (StringUtils.isNotBlank(duplexType)){
            duplexTypeCommand = "pp.DuplexType = " + duplexType + ";";
        return "" + // //
                "var pp = this.getPrintParams();" + // //
                // Nointeraction at all dialog, progress, cancel) //
                interactiveTypeCommand + //
                // Always print to a printer (not to a file) //
                "pp.printerName = \"" + StringEscapeUtils.escapeJavaScript(printerName) + "\";" + //
                // Never print to a file. //
                "pp.fileName = \"\";" + //
                // Print images using 600 DPI. This option MUST be set or some barcodes cannot //
                // be scanned anymore. //
                "pp.bitmapDPI = 600;" + //
                // Do not perform any page scaling //
                "pp.pageHandling = pp.constants.handling.none;" + //
                // Always print all pages //
                "pp.pageSubset = pp.constants.subsets.all;" + //
                // Do not autocenter //
                "pp.flags |= pp.constants.flagValues.suppressCenter;" + //
                // Do not autorotate //
                "pp.flags |= pp.constants.flagValues.suppressRotate;" + //
                // Disable setPageSize i.e. do not choose paper tray by PDF page size //
                "pp.flags &= ~pp.constants.flagValues.setPageSize;" + //
                // Emit the document contents. Document comments are not printed //
                "pp.printContent = pp.constants.printContents.doc;" + //
                // printing duplex mode to simplex, duplex long edge, or duplex short edge feed //
                duplexTypeCommand +
                // Print pages in the normal order. //
                "pp.reversePages = false;" + //
                // Do the actual printing //
                "this.print(pp);";
snippets for java code that adds
package be.post.lpo.util;
import org.apache.commons.lang.StringUtils;
import com.lowagie.text.Document;
import com.lowagie.text.DocumentException;
import com.lowagie.text.pdf.PdfAction;
import com.lowagie.text.pdf.PdfDestination;
import com.lowagie.text.pdf.PdfImportedPage;
import com.lowagie.text.pdf.PdfName;
import com.lowagie.text.pdf.PdfReader;
import com.lowagie.text.pdf.PdfWriter;
import java.io.IOException;
import java.io.InputStream;
import java.io.OutputStream;
import java.util.ArrayList;
import java.util.Iterator;
import java.util.List;
public class PdfMergerUtil{
    private static final PdfName DID_PRINT = PdfName.DP;
    private static final PdfName WILL_PRINT = PdfName.WP;
    private List<PdfActionJavaScriptHolder> actionJavaScripts = new ArrayList<PdfActionJavaScriptHolder>();
    private class PdfActionJavaScriptHolder{
        private final PdfName actionType;
        private final String javaScript;
        public PdfActionJavaScriptHolder(PdfName actionType, String javaScript) {
            super();
            this.actionType = actionType;
            this.javaScript = javaScript;
        public PdfName getActionType(){
            return this.actionType;
        public String getJavaScript(){
            return this.javaScript;
    public void writePdfs(OutputStream outputStream, List<InputStream> documents, String documentLevelJavaScript) throws Exception {
        Document document = new Document();
        try {
          // Create a writer for the outputstream
          PdfWriter writer = PdfWriter.getInstance(document, outputStream);
          document.open();
          // Create Readers for the pdfs.
          Iterator<PdfReader> iteratorPDFReader = getPdfReaders(documents.iterator());
          writePdfReaders(document, writer, iteratorPDFReader);
          if (StringUtils.isNotBlank(documentLevelJavaScript)){
              writer.addJavaScript(documentLevelJavaScript);
          addAdditionalActions(writer);
          outputStream.flush();
        } catch (Exception e) {
            e.printStackTrace();
            throw e;
        } finally {
            if (document.isOpen()){
                document.close();
            try {
                if (outputStream != null){
                    outputStream.close();
            } catch (IOException ioe) {
                ioe.printStackTrace();
                throw ioe;
    public void addAdditionalDidPrintAction(String javaScript){
        actionJavaScripts.add(new PdfActionJavaScriptHolder(DID_PRINT, javaScript));
    public void addAdditionalWillPrintAction(String javaScript){
        actionJavaScripts.add(new PdfActionJavaScriptHolder(WILL_PRINT, javaScript));
    private void writePdfReaders(Document document, PdfWriter writer,
            Iterator<PdfReader> iteratorPDFReader) {
        int pageOfCurrentReaderPDF = 0;
          // Loop through the PDF files and add to the output.
          while (iteratorPDFReader.hasNext()) {
            PdfReader pdfReader = iteratorPDFReader.next();
            // Create a new page in the target for each source page.
            while (pageOfCurrentReaderPDF < pdfReader.getNumberOfPages()) {
              document.newPage();
              pageOfCurrentReaderPDF++;
              PdfImportedPage page = writer.getImportedPage(pdfReader, pageOfCurrentReaderPDF);
              writer.getDirectContent().addTemplate(page, 0, 0);
            pageOfCurrentReaderPDF = 0;
    private void addAdditionalActions(PdfWriter writer) throws DocumentException{
        if (actionJavaScripts.size() != 0 ){
            PdfAction action = PdfAction.gotoLocalPage(1, new PdfDestination(PdfDestination.FIT), writer);
            writer.setOpenAction(action);
            for (PdfActionJavaScriptHolder pdfAction : actionJavaScripts ){
                if (StringUtils.isNotBlank(pdfAction.getJavaScript())){
                    action = PdfAction.javaScript(pdfAction.getJavaScript(), writer);
                    writer.setAdditionalAction(pdfAction.getActionType(), action);
    private Iterator<PdfReader> getPdfReaders(Iterator<InputStream> iteratorPDFs) throws IOException {
        List<PdfReader> readers = new ArrayList<PdfReader>();
          while (iteratorPDFs.hasNext()) {
            InputStream pdf = iteratorPDFs.next();
            PdfReader pdfReader = new PdfReader(pdf);
            readers.add(pdfReader);
        return readers.iterator();
JSP code
<script type="text/javascript" src="<bean:message key="scripts.js.internal.jquery" bundle="app"/>"></script>
    <script language="javascript">
    function goToDidPrintUrl(){
        var url = "<%=didPrintUrl%>";
        window.location.assign(url);
    function createMessageHandler() {
        var PDFObject = document.getElementById("myPdf");
        PDFObject.messageHandler = {
            onMessage: function(msg) {
                 if (msg[0] == "WILL_PRINT"){
                    $("#printingTransitFeedBackMessage").text('<%=willPrintMessage%>');
                 if(msg[0] == "DID_PRINT"){
                    $("#printingTransitFeedBackMessage").text('<%=didPrintMessage%>');
                    setTimeout('goToDidPrintUrl()',4000);
            onError: function(error, msg) {
                alert(error.message);
    </script>
</head>
<body onLoad="createMessageHandler();">
<div id="printingTransitFeedbackArea">
<div class="info" id="printingTransitFeedBackMessage"><%=documentOpenMessage%></div>
</div>
<object id="myPdf" type="application/pdf" width="100%" height="100%" data="<%=toBePrintedUrl%>">
</object>
</body>

From the JS API Reference of the print method:
Non-interactive printing can only be executed during batch, console, and menu
events.
Outside of batch, console, and menu events, the values of bUI and of interactive are ignored
and a print dialog box will always be presented.

Changing the font size does not work with Textarea with HTML Editor

If you change the font size in the text area of a "Textarea with HTML Editor" item it does not work. I've searched the forum and the only solution I've seen is to use an HTML editor foriegn to APEX. Does anyone have a better solution? Thanks, Elizabeth

I'm having a similar issue except with HTML Editor Standard.
What I'm doing is allow someone to write to an HTML Editor Standard field and then an HTML marked up text is saved to a db CLOB column. In another page, I reference this DB column and show it in an HTML Region (I do a computation Before Regions for a hidden item that writes out the html with "htp.p")
Everything shows up fine EXCEPT the font tags and headings. I'm finding that the HTML Region sets the font size only with the < d i v s t y l e="font-size: large" >and NOT < f o n t size:6 >. When the HTML Editor renders the user's text input, any size changes are made with the < f o n t > tag, which is depreciated anyways, and not with "style". That's why the size is not showing up.
I can't really figure out why the headings aren't showing up except maybe the css style in the region is overridding it...
Is there another APEX item type like HTML Editor (which uses FCKEditor) that I can use, or maybe another approach to remedy this issue? Or maybe this post calls for an enhancement with the HTML Editor?{size}{size}
</div>
Edited by: maui26 on Mar 4, 2009 10:43 AM

Font Auto-Activation Not Working After First Use

Anyone else seeing this problem, or have a fix? Font auto-activation stops working after the first use. Here's what happens: Open a file that contains a font that is installed, but is disabled in Font Book. The dialog box "Application wants to use the font XXX". Click on Allow. The font will be available, as you expect. Now quit the application. Open the file again - you won't get the dialog box asking permission to use the font, and the font is not available. This happens in Pages 3.0.1 and TextEdit 1.5. It happens for each individual font - in other words, continuing my description, if you now open a second file that has another font that is disabled in Font Book, you'll be asked permission to use it. But once you've allowed a particular font to be used, you won't be asked permission again.

Make a backup. Restore the device as new. Test the issue again. If it persists, your device needs service. If the issue disappears, restore your backup. If it then reappears, then there is some form of corrupt data on the device from the backup. You'll have to restore that data one portion at a time to determine what is causing it, or set up the device as new.

AWI (Auth Workstation Importing) not working

Hi,
we are experiencing a really strange behavior of our ZDM 6.5SP2 AWI service; we get the error in zenwsimp.log
Mar 5, 2008 5:13:29 PM Politica_Import_Remove_CCRTV:General:Importar desde la estacin.BORA-NCS.SRV_CENTRAL.CCRTV
Mar 5, 2008 5:13:29 PM Version = ZfD4
Mar 5, 2008 5:13:29 PM User name =
Mar 5, 2008 5:13:29 PM IPX address =
Mar 5, 2008 5:13:29 PM IP address = 172.19.110.12
Mar 5, 2008 5:13:29 PM Subnet mask = 255.255.0.0
Mar 5, 2008 5:13:29 PM DNS name = pc040023899.ad-ccrtv.local
Mar 5, 2008 5:13:29 PM Computer name = PC040023899
Mar 5, 2008 5:13:29 PM Server name = TRAMUNTANA
Mar 5, 2008 5:13:29 PM OS = WINXP (5.1 Service Pack 2)
Mar 5, 2008 5:13:29 PM CPU = PENTIUM III
Mar 5, 2008 5:13:29 PM MAC address = 00:14:38:08:9D:B8
Mar 5, 2008 5:13:29 PM Tree =
Mar 5, 2008 5:13:29 PM User context =
Mar 5, 2008 5:13:29 PM Login count = 0
Mar 5, 2008 5:13:29 PM A user name is required to create the workstation according to policy: Politica_Import_Remove_CCRTV:General:Importar desde la estacin.BORA-NCS.SRV_CENTRAL.CCRTV
Mar 5, 2008 5:13:29 PM Connection closed: /172.19.110.12:1062
the server AWI policy defined (Politica_Import_Remove_CCRTV) says to put the newly created workstation into the user container, that's why uses the user to locate the destination container.
What I've been observing is that the process to automatically create the workstation runs before the user writes his login/password (I suppose the process is initiated by the Workstation Manager), so no username is still defined !!!! (as you can see in the log file, in the line under "Version=zfd4", "username=")
Why the Workstation Manager launches the process in the AWI server BEFORE the user logins??????
Some week ago, once the user got logged, without automatically creating the workstation object, if we run "zwsreg", then the workstation was rightly created. That's was our salvation. Unfortunately, now even this method is not working ...
I had the intuition (now discarded) that the error was in the ZDM 6.5SP2 AWI server; so I've installed a new ZDM 7SP1 server, and a new AWI policy. But the results were the same. With a ZDM 6.5sp2 agent in the workstation, or a ZDM 7sp1 agent. It doesnt matter.
So it seems the problem is on the eDir 8.7.3 tree, or maybe on the workstation, but haven't done any important changes in both elements before the problem appeared.
Another thing I've noted is that the login count doesn't get incremented !!!!
I've followed the TID 10056909 "Automatic Workstation Import/Removal Errors and Suggested Remedies", and the TID 10074993 "Unable to import workstations to User's Container"; the version of the ZENPOL32.DLL is 08/09/2005 ... I've re-created several times the AWI policy.
Any idea ????
DATA :
server : NW 6.5 SP6, with ZDM 6.5SP2
clients : Windows XP SP2, with NW Client 4.91SP1, agent ZDM 6.5SP2
We are using Universal Password
I hope someone experienced the same problem and could help us ...
Best regards,
Carles Ciutat
BARCELONA
(SPAIN)

Yes, in the registry key you've noted we have the exact name of our tree ...
Other keys under Workstation Manager\Identification are
ImagingUserDefinedTree
NALUserSingleTree
Preferred Connection
Tree
Any idea ???
Regards,
Originally Posted by Marcus Breiden
On Wed, 05 Mar 2008 17:06:02 GMT, in
novell.support.zenworks.desktop-management.6x.management-agent you wrote:
> Why the Workstation Manager launches the process in the AWI server
> BEFORE the user logins??????
it launches during boot, after the user logged in, when the user logs out,
when you shutdown the wks and when you run zwsreg..
check if you have the correct treename
HKLM/Software/Novell/Workstation Manager/Identification/Tree
Marcus Breiden
If you are asked to email me information please remove the - in my e-mail
address.
The content of this mail is my private and personal opinion.
DIDAS AG

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