Cs5 serial number not allowed for cs6 upgrade?

hello
I am trying to install CS6 Design Premium (via CD) and have CS5. However I am denied installation because my CS5 serial number is not allowed (it appears I must have CS5.5).  All phone lines are engaged. As well as frustrating, this would seem a very poor 'stealth' trick. I have countless registered Adobe copies going back years and saw no warning re this possibility prior to purchase. Is installing from CS5 impossible?

phew! I took your advice and after many dropped phone connections, I was able to speak to Prashant (Adobe service rep in India) who was able to take create a (temporary) support number for me to type in to the registration dialogue via the challenge code procedure. This appeared to bypass the registration dropdown issue and so allowed me to register... at last!
In retrospect I am very grateful for your help and my good fortune in being able to speak to Prashant who was able to fix the problem over the phone. However I suspect this problem may occur to others and the solution seems far from easy when long phone queues and dropped connections add to the tortuous minefield of what is simply meant to be a registration process!
best regards in all events
Simon

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