CS5 serial number not recognised when upgrading to 'CS members Complete - Special Offer' on the cloud

I have CS5 premium membership, and would like to upgrade to the the cloud. My profile lists the serial numbers of this older software, but when I try to buy the "CS members Complete — Special Offer" it says I'm not eligible. Why am I not eligible? I'm using a Mac Book Pro. The old software is installed on my imac and I cannot access it now as it's in another county.

Yes it is, as I am having the same problem - was eligible for the Student/Teacher edition, now not and looking to upgrade to an Individual licence.
I talked to someone on Livechat yesterday about this and it ended with the person telling me if I called the sales number, rather than online, they would honour the upgrade.
When I called, the person on the phone said that this was not possible (and that there was no record of this commitment on my notes)...
It seems that there is no reward for loyalty or honesty... :-/

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Serial number not valid when upgrading from LR4 to LR5 [was:leewayphotography]

J’ai acheté LR 4 il y a 1 an avec le n° de série sur la boite. J’ai acheté l’upgrade pour LR 5 et je n’ai jamais pu installer la version définitive avec ce n° de série.Ce n° de série n'est pas valide. La durée version d’essai est terminée et donc je dois retourner à LR 4 pour continuer à travailler ? Pourquoi cela ne fonctionne pas?

Bonjour.
J'ai bien compris votre réponse qu'il fallait utiliser un nouveau n° de série. J'ai bien téléchargé LR5 le 18 mars 2014, j'ai bien reçu une facture
n° IEE2014000174985 mais je n'ai pas de trace d'un nouveau n° de série. Il n'est pas sur la facture, ni dans le logiciel?
Que faut-il faire
Leewayphotography
From: John Waller
Sent: Monday, April 21, 2014 10:14 PM
To: leewayphotography
Subject: Serial number not valid when upgrading from LR4 to LR5 was:leewayphotography
Re: Serial number not valid when upgrading from LR4 to LR5 was:leewayphotography
created by John Waller in Photoshop Lightroom - View the full discussion

PakeMaker 6.52 serial number not recongized when upgrading

I have been using PageMaker 6.52 until my recent upgrade to Windows 7 which PageMaker will not run under. I purchased a used copy of Indesign 2.0 (upgrade version) on eBay. When trying to install, I get an error that the Indesign install program does not recogzine my PageMaker serial number. I telephoned support and got nowhere when tried to explain the problem as the overseas call center did not understand the problem and language (English) was a barrier.
I had ugraded my PageMaker several times over the years, and as I recall, PageMaker retained the original serial number. The support center told me my serial number was for ver. 1.0 and not eligible for upgrade. However, this is the correct serial number for my copy of 6.5 and this the number shown when PageMaker is running (Help - About).
How can I get Indesign activated? How can I talk to someone stateside that speaks understandable English? Thank you for your help.

You are on your own here with version 2.0 upgrade.
This is an old problem and a known issue with PM 6 upgrades to InDesign not recognizing upgraded serial numbers of PM. Search the forums for more data from discussions on this (start here: http://forums.adobe.com/message/1285142#1285142)
And I am afraid you are out of luck with Adobe on this as they only support the most recent version, ID CS4 (until CS5 ships shortly), at this time. If you can get any help from them on this count yourself lucky. There may be an Adobe info or data page on this in their Knowledge Base archives but you'll get that in any search you make within this web site.
Also, as a caveat, InDesign didn't convert PM6 files well at all until version 5 (CS3), from what I read here on this forum. And ID version 2 isn't supported in Windows 7 (but it may run fine) so no love from Microsoft either.

Serial number not accepted when using disc to download on second computer.

Serial number not accepted when using disc ot download CS6 to second computer. Help...

make sure you're entering the correct serial number for the correct product: http://helpx.adobe.com/x-productkb/global/find-serial-number.html
if you're certain that you are doing that, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

Serial number not recognized when I update lightrrom

serial number not recognized when I update lightrrom

More specifics might be helpful, but try this info site
Lightroom and Creative Cloud FAQ

Cs5 serial number not allowed for cs6 upgrade?

hello
I am trying to install CS6 Design Premium (via CD) and have CS5. However I am denied installation because my CS5 serial number is not allowed (it appears I must have CS5.5). All phone lines are engaged. As well as frustrating, this would seem a very poor 'stealth' trick. I have countless registered Adobe copies going back years and saw no warning re this possibility prior to purchase. Is installing from CS5 impossible?

phew! I took your advice and after many dropped phone connections, I was able to speak to Prashant (Adobe service rep in India) who was able to take create a (temporary) support number for me to type in to the registration dialogue via the challenge code procedure. This appeared to bypass the registration dropdown issue and so allowed me to register... at last!
In retrospect I am very grateful for your help and my good fortune in being able to speak to Prashant who was able to fix the problem over the phone. However I suspect this problem may occur to others and the solution seems far from easy when long phone queues and dropped connections add to the tortuous minefield of what is simply meant to be a registration process!
best regards in all events
Simon

Serial number not recognised

Trying to organise a help call but the apple site is not recongnising the serial number of my iphone 5c? I've got the phone on a contract with Vodaphone through the Carphone Warehouse so it's from reputable sellers so I wouldn't expect it to be a knock off.
I've followed the instructions on how to find it, typed it in uppercase and its saying 'this is not a valid number'!!!!
Trying to get help as Itunes is not playing any videos that used to work despite no hardware changes so everything with apple being really difficult atm!

Use this link: https://selfsolve.apple.com/agreementWarrantyDynamic.do
If it says that your serial number is not valid, then check this article to make sure you're using the correct numbers: Find the serial number of your Apple hardware product - Apple Support
If for some reason the serial number doesn't 'match itself' (i.e., the serial number on the back of the device doesn't match the serial number in Settings > General > About), then contact the seller and find out what's up.

Serial number not accepted when installing

I received photoshop elements 10 as a present. I wanted to wait until we had our new computer to install (Mac OS) but now the disc seems out of date and I can't install it. I tried downloading the updated version online, but it won't accept my serial number

You need to install the version that the serial number is assigned to. There shouldn't be any reason for the disc to fail, but you can try downloading version 10 and see if that works...
Download Photoshop Elements products | 11, 10

Cs3 serial number not accepted when installing cs6 as upgrade

I downloaded photoshop cs6 after paying for it as an upgrade from photoshop cs3. During the installation it asked me for the serial number for cs4 or cs5 but not cs3. It would not accept the serial number of my cs3. A look at other forums suggests the only way round this is to hack in as if I was doing an illegal download. When I installed on this computer, the help Desk took over my computer and had a lot of trouble overriding the problem. I now have a new computer and am having the same problem in trasferring cs6 to the new computer. Unfortunately I have deactivated cs6 on this computer and at present cannot use it at all.

Contact Support team to sort this out.
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Upgrade CS3 TO CS4 - Serial Number Not Recognised - HELP!

Hi there,
From what I have been reading, there seems to ba a few people who are having problems upgrading to CS4 from CS3. Well, I'm afraid I'm another to add to the list. Can anyone help me in my plight?
My O.S is Windows XP Pro (SP3) and my computer has more than enough nuts and bolts inside it to run NASA never mind CS4! My anti virus is AVG 8.5 and my firewall is Zone Alarm, both of which were disabled during the attempted install.
I purchased the upgrade from the Adobe store (at £165) and had the box delivered - great so-far!
However, when I came to install the upgrade, and after putting in the correct CS4 serial, a window opened to inform me that the system-profile search, failed to find the CS3 in the defaul location - and believe me it's there! I followed the on-screen instructions, typing-in the serial number of my (leagally-bought) CS3; to my horror, it told me that the serial number was 'not a valid copy' when it clearly is!!
I have successfully installed the CS4 Upgrade only on a 30 day trial basis but still cannot register as it then tells me that BOTH my serial numbers are invalid. Suffice to say that the 30 day trial version was later uninstalled and I am now back to square-one and £165 poorer!
I have opened a case with Adobe but after over a week have still had no reply. Phoning customer support in the UK was also a no-no as their office hours (9-5 Mon to Fri) are not compatible with me as I cannot be next to my machine during these times (Unless I take a day off!) My next option is to phone the States but hey - it's only money!!
My question is therefore - can anyone help or make suggestions as to how I can resolve this issue. A point to note that after buying and installing CS3 I notice in the headline (once the programme is running) it is labelled 'CS3 EXTENDED' yet this is not written on the box - is this normal? The CS4 Upgrade was the same so it looks like I am trying to install a like-for-like product.
Thanks in anticipation.
Smudge

What's the point though of issuing upgrades that don't upgrade?
Well, once it was pretty easy. There was only one full-version of PS. Back then, there were variations with terms like "Lite," and "LE," and these were basically bundled with scanners, etc. They were the precursors to PSElements. For a bit, there were only two PS and PSE. The "upgrade" was either the full-version upgraded to the next version, or the full-version from PSE. Then "Extended" was introduced, and now there are two full-versions. Each will have their own upgrade path, so some care needs to be exercised. Extended basically offers more video capabilities over the "regular."
Upgrade paths have also changed, and can come into play, when one uses a stand-alone to upgrade to a "suite." Once, one could upgrade separate programs directly, but with suites, things get a tad more complicated. Though I've had straight PS versions since 2.5, once I went to the Production Stuido suite with PrPro, AE and Audition, I could no longer use my PS license to JUST upgrade PS to PS-Extended. I would have to do the full suite, and now there are several flavors of the Video suites, with one including upgrades for all of my old Macromedia Studio suite. I follow this stuff fairly closely, and have to admit that I am confused, and the Adobe site (good in many other ways) does not cover the various suites and how to get to each from where one is, as well as it could. However, a chart of all possibilities and what is in each suite might fill four screens.
Then, you have to factor in that many resellers do not furnish all the necessary info on what is needed to qualify for specific upgrades. Once, when there were fewer resellers, one had to give the S/N for their existing product, and then this was matched up to the requirements of the upgrade. Now, there are just too many resellers to do that - or Adobe has become a bit more, um-m, "relaxed."
Over the decades, I have found Adobe Customer Support (not necessarily Technical Support) to be quite good and accommodating, when I did have any problem. In the past, they did all that they could to keep me satisfied, and did a good job of it.
Good luck, and please report how it goes,
Hunt

I started os x upgrade to Maverick, it's not loading correctly. It was that slow I had to keep it loading over night. Still no success. Tried again still the same.requesting support I'm prompted to give my serial number, not recognised?

I started os x upgrade to Maverick, it's not loading correctly. It was that slow I had to keep it loading over night. Still no success. Tried again still the same.requesting support I'm prompted to give my serial number,Hard wear nuber from my MacBook Air. Just states 'Please enter a valid hardware serial number, excluding accessories' I copied and pasted my serial number. Any advise would be grately appriciated .
Thank's in advance.

If the message that comes up is in several languages, you're getting kernal panics. See Dr. Smoke's FAQ at http://www.thexlab.com/faqs/kernelpanics.html . Many times, kernal panics are caused by bad or failing memory. When you click on the blue apple and about this mac, does it show the memory size you think you have installed? There are other reasons for kernal panics, and the FAQ will walk you through them.

Why does my cs5 serial number not qualify for an upgrade?

I input the serial number for my cs5 product in order to quality for the adobe customers special and it doesn't qualify. Any idea why? I wanted to chat with an Adobe representative but was only given the forum as an option.

What KIND of CS5 do you have... regular or volume license or OEM that came with a computer or education or ???

Photoshop CS5 serial number not working?

I bought and downloaded Photoshop CS5 from this site about two years ago, and since then have purchased a new computer. I want install CS5 on this new computer, but my account isn't listing CS5 under my lists of products. When I try and register the serial number I found under my program's System Info, I get an error message that says my serial number isn't valid.
A little while ago, adobe had an information leak and my account was one of the ones listed as possibly compromised- could this be the issue?
If not, why won't it let me register CS5 to my account? I really want it on my new computer. I purchased the product legitimately and I don't want my money disappearing after only two years.

Explain your situation to Customer Support, and see if you can submit some sort of proof. For example a credit card statement. Your bank can help you with that. See if your ISP can fish up the email.
Also if you purchased it as an Educational discount, you might get in touch with that section.
We are users and perhaps a Staff member may drop by, but for now that's the best advice.

Serial number not working with upgrade from production studio

I have an old WinXP with the first Adobe CS Production Studio Premium that I've been using for more than six years.
I recently had to reinstall my system and now I have an install error with serial number. The Prod Studio Prem is an upgrade
to the Video Collection Standard. It errors on the screen when it ask for the previous version of AfterEffect and Encore.
I had this issue before. Adobe support provided me another number and it worked.
The odd thing about it is the install asks for AE 3.0 or later and I have AE6.5. It also asks for Encore 1.0 or later and I have Encore 1.0 & 1.5. If I can remember back several year when I called ADOBE support they said even though I qualified for the upgrade the issue probably was with the previous AE standard serial number wasn't working in the install screen. I've lost the new serial numbers now and I'm unable to reinstall.
I'm not upgrading until next year. How can I get this working until then?

if you don't have the old version installed you'll be prompted for both the serial number of the old version and the upgrade. you have to use the correct serials when prompted.

Serial Number not recognised Photo shop CS6 Extended

I have changed my computer and OS from Windows XP to Windows 7, 64 bit.The application is Photoshop CS6 Extended. When I enter the serial number from the product Box I get the message'Serial Number is Valid no product on this computer Please select from List' CS6 is on the list but CS6 extended is not, then I get 'the serilal number is not for aqualifying product ' go to customer support. If anyone knows waht to do next then I would be grateful.
Fred Parker

The messages you are receiving indicate that you are trying to install an upgrade version. You are being asked to enter the name and serial number of the older product that you are upgrading from in order to prove that you qualify for using the upgrade.

CS5 serial number not recognised when upgrading to 'CS members Complete - Special Offer' on the cloud

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