CS5 Suddenly Stops Saving and Opening PNG & GIF Files
CS5, windoze 7, 64 bit.
Inexplicably, CS5 just stops working with PNG & GIF format files.
Fine, this morning; but not after lunch! Indigestion?
Bridge says it's missing a/the java plug-in. Huh? Java is up to
date at OS level.
Very puzzling. Anyone got a fix for this?
Kind of you to reply and offer assistance - thanks.
First, I'm inquiring for my wife. I.e. I'm not the user. She's not all that comfortable with using Forums.
I use Photo Impact - now part of Corel, as I understand it.
She says she can't open or save those formats, as she used to be able to. But she can open PNGs
in Illustrator.
The bridge error message is generated on clicking bridge, when no other task is running:
Adobe Photshop CS5 Extended
Could not complete your request because
Photoshop was unable to find the javascript
plug-in.
The mini bridge also gives an error message when clicked on, with no other task is running:
Adobe Photshop CS5 Extended
Cannot complete command because the
extension could not be loaded.
She reports that a lot of Save As options have disappeared. If this was Photoimpact, I'd be
checking the FIO folder for the necessary fio files, but I don't know how PS manages the
way in which various file formats become interchangeable for saving/opening. What that
has to do with bridge, I know not. I don't know the first thing about PS.
That said, chronologically, the problem seems to have occurred after the installation of
a number of pre-sets. That makes me suspicious of them. Or rather, the installation
process that they involved. But I don't know for sure, nor do I know how that installation
of presets process might be reversed, to check if that caused the problem. (see below)
Oh, she has executed an update, but that didn't fix the problem either.
If there's no easy way to achieve a remedy to the problem, I'm contemplating doing a system
restore. She's presently moving (backing-up) those pre-sets before any roll-back is attempted.
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"Could not complete your request because the file-format module cannot parse the file."
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ScottOne of the files that has the error is in my first post.
Adobe Photoshop Version: 11.0
Operating System: Windows XP 32-bit
Version: 5.1 Service Pack 3
System architecture: AMD CPU Family:15, Model:10, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 6
Processor speed: 3210 MHz
Video Card: NVIDIA GeForce GTX 460
Video Mode: 1280 x 1024 x 4294967296 colors
Video Card Driver: nv4_disp.dll
Driver Version: 6.14.13.0623
Built-in memory: 3289 MB
Free memory: 257 MB
Memory available to Photoshop: 1677 MB
Memory used by Photoshop: 69 %
Image cache levels: 4
Serial number: xxxxxxxxxxxxxxx
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4\
Temporary file path: C:\DOCUME~1\xxxxxx\LOCALS~1\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 233.7G, 145.7G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS4\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
ACE.dll ACE 2008/08/27-18:10:41
AdobeLinguistic.dll Adobe Linguisitc Library 4.0.0
AdobeLM.dll AdobeLM 3.0.11.10077 53.352460
AdobeLM_libFNP.dll FLEXnet Publisher (32 bit) 11.5.0.1 build 57427
AdobeOwl.dll Adobe Owl
AdobeOwlCanvas.dll Adobe Owl Canvas
AdobePDFL.dll PDFL 2008/08/20-20:15:08
AdobeUpdater.dll Adobe Updater Library
AdobeXMP.dll Adobe XMP Core
AdobeXMPFiles.dll Adobe XMP Files 4.2.2 53.352624
AdobeXMPScript.dll Adobe XMP Script 4.2.2 53.352624
adobe_caps.dll Adobe CAPS 2,0,99,0 2.135373
adobe_epic.dll Adobe EPIC 3.0.1.10077 53.352460
adobe_eula.dll Adobe EPIC EULA 3.0.1.10077
AFlamingo.dll AFlamingo
AGM.dll AGM
ahclient.dll AdobeHelp Dynamic Link Library 1, 3, 12, 0
aif_core.dll AIF 1.0
aif_ogl.dll AIF 1.0
amtlib.dll AMTLib 2.0.1.10077 53.352460
amtservices.dll AMTServices 2.0.1.10077 53.352460
ARE.dll ARE 2008/08/27-18:10:41
asneu.dll AsnEndUser Dynamic Link Library 1, 6, 0, 8
authplay.dll
AXE8SharedExpat.dll AXE8SharedExpat
AXEDOMCore.dll AXEDOMCore
Bib.dll BIB
BIBUtils.dll BIBUtils
cg.dll NVIDIA Cg Runtime 2.0.0015
cgGL.dll NVIDIA Cg Runtime 2.0.0015
CoolType.dll CoolType 2008/08/27-18:10:41
data_flow.dll AIF 1.0 53.352475
ExtendScript.dll ExtendScript
FileInfo.dll Adobe XMP FileInfo 4.2.2
FNP_Act_Installer.dll FLEXnet Publisher (32 bit)
icucnv36.dll
icudt36.dll
image_flow.dll AIF 1.0 53.352475
image_runtime.dll AIF 1.0 53.352475
JP2KLib.dll JP2KLib 2008/06/11-20:19:53 53.100857 53.100857
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
MPS.dll MPS 2008/07/07-10:33:04 53.350311 53.350311
msvcp71.dll Microsoft® Visual Studio .NET 7.10.3077.0
msvcr71.dll Microsoft® Visual Studio .NET 7.10.3052.4
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS4 CS4
Plugin.dll Adobe Photoshop CS4 CS4
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 1.0.0.73
PSArt.dll Adobe Photoshop CS4 CS4
PSViews.dll Adobe Photoshop CS4 CS4
registration.dll Registration
SCCore.dll ScCore
shfolder.dll Microsoft(R) Windows (R) 2000 Operating System
WRServices.dll WRServices
Installed plug-ins:
3D Studio 11.0
ADM 3.11x01
Accented Edges 11.0
Angled Strokes 11.0
Average 11.0
BMP 11.0
Bas Relief 11.0
Camera Raw 5.0
Chalk & Charcoal 11.0
Charcoal 11.0
Chrome 11.0
Cineon 11.0
Clouds 11.0
Collada 11.0
Color Halftone 11.0
Colored Pencil 11.0
CompuServe GIF 11.0
Conté Crayon 11.0
Craquelure 11.0
Crop and Straighten Photos 11.0
Crop and Straighten Photos Filter 11.0
Crosshatch 11.0
Crystallize 11.0
Cutout 11.0
Dark Strokes 11.0
De-Interlace 11.0
Dicom 11.0
Difference Clouds 11.0
Diffuse Glow 11.0
Displace 11.0
Dry Brush 11.0
Embed Watermark 3.0
Entropy 11.0
Extrude 11.0
FXG 11.0
FastCore Routines 11.0
Fibers 11.0
Film Grain 11.0
Filmstrip 11.0
Filter Gallery 11.0
Fresco 11.0
Glass 11.0
Glowing Edges 11.0
Google Earth 4 11.0
Grain 11.0
Graphic Pen 11.0
HDRMergeUI 11.0
Halftone Pattern 11.0
IFF Format 11.0
Ink Outlines 11.0
Kurtosis 11.0
Lens Blur 11.0
Lens Correction 11.0
Lens Flare 11.0
Lighting Effects 11.0
Liquify 11.0
MMXCore Routines 11.0
Matlab Operation 11.0
Maximum 11.0
Mean 11.0
Measurement Core 11.0
Median 11.0
Mezzotint 11.0
Minimum 11.0
Mosaic Tiles 11.0
Multiprocessor Support 11.0
NTSC Colors 11.0
Neon Glow 11.0
Note Paper 11.0
Ocean Ripple 11.0
OpenEXR 11.0
PCX 11.0
PNG 11.0
Paint Daubs 11.0
Palette Knife 11.0
Patchwork 11.0
Paths to Illustrator 11.0
Photocopy 11.0
Photoshop 3D Engine 11.0
Picture Package Filter 11.0
Pinch 11.0
Pixar 11.0
Plaster 11.0
Plastic Wrap 11.0
Pointillize 11.0
Polar Coordinates 11.0
Portable Bit Map 11.0
Poster Edges 11.0
Radial Blur 11.0
Radiance 11.0
Range 11.0
Read Watermark 3.0
Reticulation 11.0
Ripple 11.0
Rough Pastels 11.0
Save for Web & Devices 11.0
ScriptingSupport 11.0
Send Video Preview to Device 11.0
Shear 11.0
Skewness 11.0
Smart Blur 11.0
Smudge Stick 11.0
Solarize 11.0
Spatter 11.0
Spherize 11.0
Sponge 11.0
Sprayed Strokes 11.0
Stained Glass 11.0
Stamp 11.0
Standard Deviation 11.0
Sumi-e 11.0
Summation 11.0
Targa 11.0
Texturizer 11.0
Tiles 11.0
Torn Edges 11.0
Twain Acquire 11.0
Twain Select 11.0
Twirl 11.0
U3D 11.0
Underpainting 11.0
Vanishing Point 11.0
Variance 11.0
Variations 11.0 (11.0x001)
Video Preview 11.0
WIA Support 11.0
Water Paper 11.0
Watercolor 11.0
Wave 11.0
Wavefront|OBJ 11.0
Wind 11.0
Wireless Bitmap 11.0
ZigZag 11.0
Plug-ins that failed to load: NONE
Flash:
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Kuler
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