CS5 to CC7: Adobe's Upgrade Policy

Yes, I know there is no CC7 yet, but I was reading about Adobe's upgrade policy and it seems that they've switched to a "one version back" model. When I read the terms, they talk about CS to CS versions, but they don't mention going from CS to CC. Will I be able to go from CS5 to the next version of CC?

The Cloud subscription model (CC version) has no connection to the Creative Suite versions*.
CS6 is the last in the line of Creative Suites.
There will be no CS7. You can upgrade from CS5 to CS6 but that's the end of the line for upgrades.
* CS3-CS6 owners are eligible for discounted pricing for their first 12 months of Cloud membership. After that, it's full price.

Similar Messages

Adobe's Upgrade Policy Unfair - Buyer Beware.

I had an early version of Premiere, Version 6.1, from many years ago. I switch to Liquid Edition then, mainly because the DVD authoring was integrated and better. Recently, I decided to go back to Premiere for the AVCHD editing and the Liquid line is being dropped. I purchased the CS4 upgrade on 3/1. Adobe announced in early April CS5. I didn't feel it was fair to ask me to pay another $300 to upgrade to CS5 since I just paid $300 to upgrade to CS4.
I contacted Adobe and they could care less. I could have bought the CS4 upgrade on April 11th, one day before the CS5 announcement, and I would still have to pay another $300 to upgrade from CS4 to CS5.
Be careful when you upgrade - it may cost you more than you think.

Do you really want to belabor this argument? Months ago, adobe stated on their web site that CS5 would require 64 BIT os. Then more recently, they posted videos on their site showing the Mercury Playback Engine on CS5. Then they also told everyone (and posted it on their site too I think) that they were going announce CS5 on such and such a date. And they have been pretty steady with an 18 month release schedule the past few iterations. And they have always had a cutoff date and their has never been a sliding scale for upgrade pricing based on when you first purchased your qualifying product. Honestly, if you did not know any of these things, you did not do much (any?) research before purchasing the product. We live in the internet age. It would have been easy to ask in this forum or several others before your purchase if anyone knew what Adobe's upgrade policies were because you were considering buying CS4. I am sure you would have got as many posts telling you to hold off for a few weeks on that post than you have her telling you that you are full of it.
If you don't know what sour grapes are, it is an expression that we use in the US when someone thinks that they have been taken advantage of or treated unfairly but most others who are more objective and have nothing personally to gain/loose over the issue think that said person should simply upset at their own inadequacies. http://www.phrases.org.uk/meanings/sour-grapes.html I forget that this is an international forum. Sorry for the US "expression".
The fact is that your post says "unfair policy" and "buyer beware" right in the tidal. These are pretty strong statements. You did not need to beware because the same thing has been going on for years. Adobe's policy has not changed much in this regard. This is much more harse than I don;t like the fact that they don;t have a sliding scale for upgrades. What you are saying in your subject is that you were duped or tricked. this is much more harsh than saying "I would be ok with paying something towards the upgrade, just not the full $300".

What is Adobe's upgrade policy?

Hello folks,
Unless I did not find the correct page, it seems that Adobe does not fully explain upgrade plans very well. For instance, is there any period of time where a customer is entitled to a free upgrade?
The reason why I ask is that I have a purchase order for Captivate 5, however, I also know that version 5.5 will soon be released (not sure exactly when as it is still in beta).
Question:
If I purchase version 5.0 today, and version 5.5 is RTM in two months, am I entitled to a free upgrade? If not, approximately how much will the update cost?
I have also called support and was put on hold for fourty minutes before I ran out of time.
Can anyone answer this question?

Wow, where did everyone go...there has been virtually no activity in this forum in a long time!
Anyhow, got the answer myself.
30 days for free upgrade. There is also a upgrade plan that can be purchased which entitles the user to free updates for two years.

Leaving Adobe products because of upgrade policy

My spouse and I spent big bucks for the creative suite CS3 a few years ago and now cannot upgrade and need to buy new to get the latest version. OK we got a few years of use for our bucks but even if we had CS5 we could'nt upgrade! Wow!
And if we buy new now we will need to spend money again in 2 years or have to buy new again after that.
We are double-income-no-children and could afford to spend money on an upgrade. But we don't like feeling taken advantage of. We are not professional photographers, so this is pure discretionary spending.
My spouse already has Nikon Capture (we have the money to buy Nikon) and just downloaded Gimp which should be good enough for a hobby.
We will deal with a little less convenience and quality in the software rather than be insulted by obnoxious corporate behavior.
Inputting in the forum seemed to be the only way to communicate since the web site does not seem to favor user interaction exactly beyond what it wants.
You have lost us as customers.

Your advice could be useful if I wanted to invest in cloud computing but I just made the choice to invest in a PC tower with a graphic card. I don't feel comfortable with paying cloud computing yet. I love it for MOOCs. But it sort of makes you a permanent ($) client and your performance is hostage to what they want to give you in the cloud. The cloud is a technical achievement but it is also marketing.
For your info, I am not kidding about Gimp. Here is the Syllabus of a MOOC class I am enrolled in on Coursera, the median section being about Photoshop... or Gimp as an alternate (https://class.coursera.org/cdt208-001/wiki/view?page=syllabus). All exercises can be done with Gimp. I wanted the upgrade for HDR but Gimp has a plug-in for that. I don't know how well it works though.
Perhaps I will still buy Photoshop if I can get it at a competitive price, maybe through work. Of course Photoshop is better. I do think there is a valid point about the upgrade policy. Adobe is saying we have a monopoly. I'm an IT programmer not a pro photographer or graphic artist, so people like me count and it's my money.

Bought CS5.5 through Adobe Education but still no CS6 upgrade

Has anyone else had the following problem:
Bought the student/teacher version of CS5.5 during the complimentary upgrade timeframe (April 13th or 14th) from Adobe.com. I have yet to reveive the CS6 upgrade email (now being June 1st) and there are less then 5 days left on the trial CS6. Numerous support cases and chats have simply responded that I am approved but wait for the email. I have just recently been advised after speaking with someone, that I haven't received the upgrade email because it is being blocked by identit-e despite the fact that the proof of enrolement was provided directly through adobe.com and my profile indicates that the student/teacher eligibility runs until October 2012. I was asked by the live person at Adobe to just email the proof to identit-e and that the upgrade email will then be sent. That was done and I still have not heard anything from identit-e and there is no way to check anything with them without a product code (which I do not have since it was a digital download). This is extremely frustrating and a poor way of doing business. I do not know when or if this will ever be resolved. There was never any intention to buy CS5.5 but for the complimentary offer that was made to get CS6 as well - we really would have just waited and bought CS6 when it was released were it not for the offer. Now nerarly a month after CS6 has shipped our trial version is about to expire and we will no longer be able to use CS6. I don't know what else can be done or whether others have worked through this strange experience?

This is the most bizarre business practice I have ever encountered. So now as of June 1, the free upgrade to CS6 is showing up under "My Orders" in Adobe.com, but there is no serial number and the download link leads to a page that says I have no downloads. I just got off the phone with customer service who said there is a "block" and that he would speak to another department to remove the block. After being on hold for a few minutes, he advised that the other department could not be reached as they were all taking calls so I wiould hear back in 24-48hours (business hours, meaning I will probably not hear back until at least Tuesday) advising me that the block is removed and that it would take a further 7 days before the download link became available. So now there is approximately 4 days left on the trial, I will get an email approx. 5 days from now advising that the block has been removed and then a further 7 days before I can access the serial number. Is this normal for Adobe? I have never encountered anything like this ever, from any organization, large or small. I certainly wish we never ordered CS5.5.

News: Adobe cuts "three versions back" upgrade policy for CS6

Thought you all would be interested in this news just out:
Adobe cuts "three versions back" upgrade policy for CS6

Thought you all would be interested in this news just out:
Adobe cuts "three versions back" upgrade policy for CS6

Understanding the upgrade policy

I came to the forums for the first time in quite awhile to ask a question about a laptop. Have had little time the past months to work in Photoshop. Now I find there out about the new upgrade policy and find different opinions on what the new policy is. (I've also discovered that the forums have a whole new look!)
I have CS5. Is it true that I can wait untll the end of 2012 to upgrade to CS6 to get the upgrade price of 199.00, (or maybe Adobe will change that also?)
I think I understand that I can't skip 6 and wait for 7 to upgrade. I don't really mind as long as I can wait until the year's end because I don't like to be an early upgrader. I might have skipped this upgrade, because this time there seems fewer features of interest, but I have always found some new and useful things each time.
Anyhow, I am thinking of auditing a college class in art this year (an accredited college.) so I think that means I could get a copy of InDesign, CS6, Illustrator and Acrobat. I've wanted Indesign, but as an amature coudn't justifiy it. The price wouldn't be much more than upgrading CS6. (With the cost of the class it will be quite a bit more.) But then I am unable to transfer my license (sell) the bundle later? My current CS5 might or might not be saleable? (not if Adobe can find a way to stop it.). So if I can't work on my PC anymore (age) or die (my heirs) are stuck with useless software?
Would I be able to sell/give my current copy of CS5 if I buy the educational bundle?
It's all so confusing. I will likely get CS6 anyhow, but maybe will stop then and just use what I have which I haven't begun to learn all of anyhow.
Hope I made the quesions clear in my chatter. Especially: do I have until the end of 2012 to decide? And can I not sell my current CS5, or the educational bundle at any time if I join the class and buy the package? Did I miss anything - there is so much new!
Thanks, I guess I'll ask my other question now.

You seem to have a confidence in Adobe that is not supported by their recent record.
John Waller wrote:
…If they did in fact "do a Quark" (take their customers for granted and stop developing)…
Adobe suits have taken their customer for granted for quite some time. Take their disastrous outsourcing of customer and tech support to India, and the contempt with which they treat us there and even in these forums. Their recent record of pushing unripe, buggy software out the door is nothing short of appalling.
John Waller wrote:
…competitors would no doubt swoop with another compelling offering and gladly usurp their customer base…
Who are these "competitors" of whom you speak? I'd love to be "usurped" by them —rather than continue to be screwed by Adobe.
John Waller wrote:
…I'd like to think that Adobe is wiser than that and that the Cloud exit strategy will become more mutually beneficial over time.
Adobe has been innovating since it began so it's deeply embedded in their DNA.
Here you speak of the Adobe of the 1980s, which no longer exists.
During the Bruce Chizen era they degenerated into a third-rate corporate raider, as evidenced by their ill-thought "acquisition" of the Macromedia white elephant which in reality turned out to be the Macromediatization of Adobe into an unresponsive bureaucracy. Just like Macromedia had acquired Fontographer only to let it languish, the macromediatized Adobe bought out Visual Infinity only to kill their unequaled suite of film grain management, GrainSurgery 2. For these reason alone, GrainSurgery 2, I will continue to run Photoshop CS4 until I give up the ghost.
Nobody needs to be reminded of Freehand, part of the Macromedia merger and a casualty abandoned by Adobe.
The innovators are now irrelevant to the Adobe bureaucracy.

Adobe stops upgrades for CS2, 3 & 4 Users

Adobe’s recent announcement of structural price changes will mean that only CS5 and 5.5 customers will be permitted to upgrade when CS6 launches, unless they take action before 31 December 2011.
Click here to read the announcement. Whilst it will only affect a few users to this forum, the combination of Lightroom and PSE10 suddenly becomes more attractive. However this decision has caused a good deal of controversy, especially among 70,000 NAPP members, such that Scott Kelby has published an open letter on his Photoshop Insider blog.
I picked up this information by chance over at Elements Village where Wendy, one of the regulars says: I just worked out ... skip 3 versions, buy the full version and its not much difference in price. Guess that will be the new way forward !!

An update to my earlier posting. Good news for all those Elements users who also have CS3 & CS4 Adobe has taken on board the groundswell of user opinion and extended the upgrade path to 31st December.
http://www.adobe.com/products/creativesuite/faq/upgrade-policy.html

Does the end of the year upgrade policy also include just Photoshop?

I understand CS3 and CS4 are eligible for upgrades to CS6 until the end of the year, but what about upgrading from PS4 to PS6? I normally upgrade to every version, but due to being layed up for 8 months with a knee injury money is extremely tight, so I was planning to wait and upgrade from CS4 to CS6. I heard about the new (now old) upgrade policy so I upgraded to CS5 a few days ago. Now I see that Adobe changed the upgrade policy again. Now I'm wondering if I can return CS5 and wait to upgrade to CS6 later in the year when I have more cash flow.

Hi Coldrake
Yes, all CS3 and CS4 products, whether they're a suite or stand-alone product, like Photoshop, as a one-off arrangement this year only, can wait 'til December 31st 2012 to upgrade directly to CS6... of course, we don't know how much that will cost!
Thank you, pf22, that answers my question perfectly. I'd love to keep PS5, especially with the discount, but as I said, after being off work for so long, money is extremely tight at the moment and will be for the next couple of months.
Of course we also have the "Grace Period" coming up where you could purchase the CS5 upgrade and get CS6 for free
It looks like it's going to be a few months before PS6 will be coming out, so I may be able to swing that, thank you for an excellent suggestion.
Thank you Noel for covering all the bases! I don't have the suite, just Photoshop.
Thanks for both of your replies, they are greatly appreciated.
Larry

I orginally bought Dreamweaver CS5.5, and I later upgraded to CS6.

I orginally bought Dreamweaver CS5.5, and I later upgraded to CS6 by downloading and entering the product code. Recently I had to reinstall Windows so I no longer have CS6. Is there some way of getting it back? I have the product key.
Second, this is the fourth time I have entered this message on pages leading up to this one. Is there any way of just entering the question once?

Hello,
did you find this: http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html and please note "Important: Download the files from a browser other than Microsoft Internet Explorer."
What concerns your question about "Second": Provided I understand you in the right way, naturally it is. BUT, when you don't get an answer it means nothing more and nothing less than no one had a solution for you. And please don't forget, here the most are users not Adobe's employees.
Hans-Günter

Will CS5 owners get a free upgrade to CS6?

It would be sweet, but it's probabbly not happening. Does anyone know?

Here is a link to the upgrade policy after announcements. If you purchaced CS5 quite some time ago, you're probably out of luck.
http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-policy-product-announcement.html
Pricing is still TBA.

CS5.5 to CS6 free upgrade - Why can't I get a disk?

I have been trying to convince someone in support at Adobe that we would like a hard copy disk of the CS5.5 to CS6 free upgrade, however they keep sending me a link to Creative Cloud even though I have talked to customer support until I am blue in the face that our IT department wants a hard copy to use for my download? We purchased the hard copy of CS5.5. Can I pay the $20 charge for the hard copy?

I purchased 5.5 and am looking to get the complimentary CS6 upgrade. Customer service for some odd reason do not want to discuss how to obrtain a disk. Last time they sent me a link to Creative Cloud ...... for what reason I do not know, except maybe this is where you can download from the internet. Our download is too slow and I need a disk.

CS5 will not open after upgrading to Yosemite

CS5 will not open after upgrading to Yosemite

Hi Clickchris,
CS5 Photoshop is supported on Mac OS 10.5.7 and 10.6.
It has not been tested on Yosemite as it is a very old version of the product.
Please refer to below document.
http://helpx.adobe.com/photoshop/system-requirements.html#main_Photoshop_CS5_system_requir ements
Thank you for posting on Adobe Forums.

Adobe CS3 Upgrade

I purchased Adobe CS3 Upgrade at an auction with the intent to sell. I contacted chat support and they said the seller (auction) needs to transfer the license o me and then I can sell and transfer the rights to a buyer. I can't get back on chat to ask any follow up questions. Chat support said they'd put a case number in my profile and I can't find it anywhere.
help!

You should get back in touch with chat support if you have unfinished business with them.
Here is some info regarding reselling Adobe software that might answer your questions...
Reselling Adobe Software
http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

I Had CS5 Extended and the Installer Upgraded me to the CS6 Standard Version

Can someone explain this to me in terms I can understand?
I was happily running CS5 Extended which I purchased about a year ago.
I installed the CS6 Beta and it installed the Extended version, which I assumed was the only beta available.
I pre-ordered CS6 about a week ago. When the script asked me what version I had, I checked CS5 Extended. It made no reference to CS6 Extended nor did it ask me which version I wanted.
I just downloaded and installed CS6 about an hour ago. I removed the CS6 Beta first as instructed. I registered the install with the serial number I was given.
I now have CS6 Standard! What must I do to get the Extended version I was previously running?
(Also, there is a bug still extant in CS6 Bridge I was going to report the other day only to discover Adobe had made the CS6 Beta forum Read Only. Let's get this Standard versus Extended problem fixed first.)
Gerry

Sounds as if the serial number Adobe gave you is for the standard version. Perhaps a mistake on their part or perhaps an ordering error somewhere along the line.
I have the CS5 Design Premium and I also have CS4 Extended. I decided not to upgrade the CS5 DP so I just upgraded CS4E to CS6E. No problems at all with the install so far.
Oops, a problem! Camera Raw as shipped with CS6 does NOT support the Canon 5D Mark III. What a bummer. Looks as if Adobe dropped the ball.
Message was edited by: CR Henderson

CS5 to CC7: Adobe's Upgrade Policy

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