CS5 update failure

The "Adobe Application Updates" program has been attempting to update Illustrator. Each time, it fails. I've tried restarting, turning off anti-virus and the like, with no luck. Other updates had gone through a few weeks ago, so I'm baffled. This is the first one that I recall for Illustator, so maybe this has to do with it.
Any suggestions?

Interestingly, some other updates just came through and installed properly. Photoshop and I think Bridge. Illustrator is still not updated.

Similar Messages

Dreamweaver CS5 update apparently fixes Mac FileVault problem

Adobe has just released Dreamweaver 11.0.2 (build 4916), which is intended to fix the problem with running Dreamweaver CS5 on Mac OS X with FileVault enabled. Adobe Updater should automatically detect the update, and display the Adobe logo in the menu bar at the top right of the screen on a Mac. Click the logo, and select Adobe Updater. Alternatively, select Help > Updates in Dreamweaver.
I don't use FileVault, so can't verify that the update fixes the problem. Hopefully, it does.

I was getting the same error message on both Windows 7 64-bit as well as XP 32-bit. When CS5 Dreamweaver installs (and several other Adobe CS5 products) it includes an older version of the Java 1.6 Runtime Environment which has known serious security flaws. My university's computer security people got a report from Secunia PSI that I was running vulnerable software (an older version of Java) and demanded that I immediately upgrade.
But I do have the latest updates of the JRE installed, so I was puzzled by this. When I looked at the Secunia report, the JRE culprits were installed in the Programs\Adobe folders as part of each application such as Dreamweaver (and several others). So I removed the insecure JRE folders under those program installations and replaced them with the updated JRE folder from the Java installation (JVM for DW). Granted, this was a bit of a gamble since the registry was not modified, but I had not experienced any problems until I kept getting the installation failure reported here for the CS5 DW update failure with no explanation.
Realizing that Dreamweaver is still a 32-bit app even when running on 64-bit Win 7, and I was running the 64-bit version of Java 1.6 v20, I thought I should have used the 32-bit version of Java to replace the insecure version installed under Dreamweaver. I tried that, as above, but the DW CS5 update still failed.
Then I tried to reinstall CS5 Dreamweaver only, which succeeded with the older insecure JRE which then immediately got flagged by Secunia PSI. Furthermore, the Dreamweaver update still failed with no explanation. I noticed that some of the previous Java files (by their dates) were still left in the DW installation JVM folder, after the re-install. So next I removed the entire Program Files (x86)\Adobe\Dreamweaver CS5 folder, and did a clean reinstall of Dreamweaver CS5 only. It was immediately detected again by Secunia PSI as have an insecure version of JRE. However, this time when I did the Dreamweaver update, it succeeded (v11.0 build 4916) on my 64-bit Win 7 machine.
So the choice currently appears to get Dreamweaver CS5 updates with an older insecure version of the JRE or
not get Dreamweaver updates but be secure with the latest JRE manually installed. My university security people will not tolerate the former
I don't understand why Adobe does not put the latest JRE's as part of their standard updates. Moreover, why put them in the Adobe installations at all--which is causing this security problem of older insecure JRE's--and instead use the main Java installation on the user's machine (and if absent, require users to install Java), if Java is really needed.

How to solve CS5 update download problem

After having to reinstall Windows and CS5 (having previously deactivated it and then re-installing it fine), I keep getting update failures when CS5 tries to download known updates. Here is an example:
Adobe® InDesign® CS5 7.0.4 update
There was an error downloading this update. Please quit and try again later.
How can I resolve this error that is on Adobe's end? No human will speak to CS5 customers and the Chat support people have no idea what to do.
Thanks to anyone who can point the way to getting CS5 to not bug out in its auto update/download window.

I had the same problem on my Mac. I did a google search for the InDesign 7.0.4 update and downloaded the update manually.
Adobe - InDesign : For Macintosh : Adobe InDesign CS5 7.0.4 update - all languages

Does anyone know how to solve: "Firmware update failure. Disk write error"?

Hi all,
Here is the list of all what went wrong and where I am now:
1. My Ipod worked well
2. I wanted to update it, you know, the normal thing with Itunes
3. Every time I tried, my computer froze. I was unable to add only one song (both automatically and manually).
4. I took my external drive (where my music is) at work and tried again: same result.
5. I decided to run the Updater I have on the CD that came with the Ipod.(2005-02-07; I usually avoid the newer version, having had once a problem when putting a newer version of Updater).
6. The Updater was unable to operate any action on my Ipode (I don't remember the messages now).
7. Like I tried what I describe here above like a hundred time. I decided to format the Ipod with Windows (My Computer, right click on the Ipod, format).
8. It did and now I have only the famous folder with an exclamation mark on my Ipod.
9. Now when I am running the Updater, it says it cannot Restore the factory settings giving this message "Firmware update failure. Disk write error".
I would appreciate any help because, during the last 2 hours, I read and tried all I found on the Support Help here on the Apple web side without any result yet.
Thank a lot for your answer

Hi Cyrille,
Have you looked at Knowledge Base Document #301267 on "Disk cannot be read from or written to" when syncing iPod or "Firmware update failure" error when updating or restoring iPod?
Jon
Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more... Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

RMMR1MRS-When run in background cause update failure errors looking

hi,
RMMR1MRS report when run in background cause update failure errors .
There are few below reason for the error log.
1. for the PO invoice already generated - (its right if already invoice generated. should not happen again)
2. In MIGO, entire quantity has been reversed and also invoice generated with zero value - ( its right , should not happen invoice again )
3. Particular PO line item deleted - (its right if the PO line item deleted. ERS settlement not require)
For the all above reason, the update error occurs. But the mean time the program "RMMR1MRS" should not through the update error log.
Note: The job was not terminated due to this update error and also no harm because of the error log
can you please help on this update failure why it occurs.

Have you found a solution already? If so, please, share it with the community and close this thread.

"firmware update failure. disk write error."

i get this when i use the ipod Updater after clicking "restore"... this thing is giving me a headache. Also get the previous mentioned "cannot read from or write to disk" error when using itunes after a couple downloads. i followed the steps in the link to those issues and ran some updates on my PC and still the same. HELP

Have you read both
For Firmware update failure. Disk write error please see
http://docs.info.apple.com/article.html?artnum=301267
http://docs.info.apple.com/article.html?artnum=300836

Windows 8.1 Update Failure : We couldn't complete the updates, Undoing changes

Yesterday I built my first computer and I installed Windows 8.1 on it, everything was running perfectly fine until today. This morning I had an update notification and I installed it, about half way through the update an error occurred and it said it couldn't
complete the update and it was undoing the changes. I left it on that screen for about an hour and nothing happened. I tried finding what the update was, so I went to recently installed updates, and there was about 40 of them from just today. Whenever I tried
to uninstall any of the updates, it said error, preventing me from deleting any of the updates. I was wondering if anyone could help me try to uninstall/re-install this update.

Hi Kmanxx,
The update failure might be caused by a variety of reasons such as connection issues, incomplete Components and firewall. For troubleshooting, specific error code of the failure update will be helpful.
You also could find installation failure events and error code in log files, such as WindowsUpdate.log (C:\Windows\ WindowsUpdate.log) and CBS.log(C:\windows\logs\cbs\cbs.log). Here you first want to search for “error” in your logs. This will search for
Error entries. Focus on the day the installation attempt occurred. Refer to your time line of update log, find what error happened. Of course you could post your log content and we’d like to give it a look.
How to collect the specific error code of failure update:
We can do this by viewing your update history.
1. Swipe in from the right edge of the screen (or, if you're using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), and tap or click Settings.
2. Tap or click Change PC settings, and then Update and recovery.
3. Tap or click View your update history.
View failed update error code.
For your reference:
Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2(also applies to Windows8.1):
http://support.microsoft.com/kb/2509997/en-us
If all updates fail to install on a particular client or if for example you cannot install a Service Pack:
http://blogs.technet.com/b/roplatforms/archive/2011/04/28/installation-failures-cbs-store-corruptions-uncommon-issues-and-troubleshooting.aspx
Fix Windows corruption errors by using the DISM or System Update Readiness tool:
https://support.microsoft.com/kb/947821?wa=wsignin1.0
Regards

Photoshop CS6 Update Failures - absolutely frustrated

Once again, after completely removing the Web / Creative suite and re-installing (because we could not update when the last revision of PS came out)    we   have gotten an update failure on Photoshop CS6 Extended when the updater tried to apply the latest update - 13.0.4
We examined the log files - once again its apparently looking for PS language files that are not there ?    Seriously Adobe WTH ?
This insanity really needs to stop.    For one, if Photoshop can only be licenseed in one language (in our case, English) why does the update look for all these other languages ?
1>   We've never uninstalled any OSX language or used any utility to remove languages or fonts
2>   We installed the CS6 "fresh" - on a new machine and fresh install of OSX
3>   This happens on every machine we have, every time there is an update, it is absolutely infuriating we have to go through this every time.
4>    It ONLY effects Photoshop - all the other Adobe apps update fine.
Is there ANY fix for this besides wasting another 2 hours re-installing and re-insalling all plug-ins ?
Here is the contents onf the log file:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 28 error(s), 1 warning(s)
ERROR: DW023: The extension payload: {15FB37DE-0C42-4C60-ACD3-45E136CCFFAE} Adobe Photoshop CS6 Hungarian Language Pack_13.0.4_AdobePhotoshop13-hu_HU 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Hungarian Language Pack_AdobePhotoshop13-hu_HU
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {2CCB171C-8FED-4DF1-900A-A4235D8E0040} Adobe Photoshop CS6 Norwegian Language Pack_13.0.4_AdobePhotoshop13-nb_NO 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Norwegian Language Pack_AdobePhotoshop13-nb_NO
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {31E0BB6C-FE09-495D-BEDE-6F3473827670} Adobe Photoshop CS6 IL English Language Pack_13.0.4_AdobePhotoshop13-en_IL 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 IL English Language Pack_AdobePhotoshop13-en_IL
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {3B4537F1-68AF-4061-A847-E2C6986ED902} Adobe Photoshop CS6 Korean Language Pack_13.0.4_AdobePhotoshop13-ko_KR 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Korean Language Pack_AdobePhotoshop13-ko_KR
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {3E23882F-4750-4548-843D-178BC1F834DF} Adobe Photoshop CS6 Czech Language Pack_13.0.4_AdobePhotoshop13-cs_CZ 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Czech Language Pack_AdobePhotoshop13-cs_CZ
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {3E6ADC58-9FEF-42B1-8BF4-A881BFF39E9F} Adobe Photoshop CS6 Spanish Language Pack_13.0.4_AdobePhotoshop13-es_ES 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Spanish Language Pack_AdobePhotoshop13-es_ES
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {50EE905C-9E11-4D2F-A90D-50E9F60AF47D} Adobe Photoshop CS6 German Language Pack_13.0.4_AdobePhotoshop13-de_DE 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 German Language Pack_AdobePhotoshop13-de_DE
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {51C0E161-8901-46B3-95FB-89E1AC3EC4C9} Adobe Photoshop CS6 AE English Language Pack_13.0.4_AdobePhotoshop13-en_AE 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 AE English Language Pack_AdobePhotoshop13-en_AE
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {54751220-7107-4EEA-AFE1-A404C4993C34} Adobe Photoshop CS6 North American Spanish Language Pack_13.0.4_AdobePhotoshop13-es_MX 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 North American Spanish Language Pack_AdobePhotoshop13-es_MX
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {73088CD1-4272-4776-9229-3B05BCE0842B} Adobe Photoshop CS6 Italian Language Pack_13.0.4_AdobePhotoshop13-it_IT 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Italian Language Pack_AdobePhotoshop13-it_IT
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {90B5470D-5115-4019-8B66-88E7C59E90A3} Adobe Photoshop CS6 Russian Language Pack_13.0.4_AdobePhotoshop13-ru_RU 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Russian Language Pack_AdobePhotoshop13-ru_RU
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {97C7709F-8794-489D-9EE6-E68D8510AAAA} Adobe Photoshop CS6 Swedish Language Pack_13.0.4_AdobePhotoshop13-sv_SE 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Swedish Language Pack_AdobePhotoshop13-sv_SE
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {A3B28D1A-DC4D-4365-832B-F17FEE8572F6} Adobe Photoshop CS6 MA French Language Pack_13.0.4_AdobePhotoshop13-fr_MA 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 MA French Language Pack_AdobePhotoshop13-fr_MA
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {AE6D3B4F-A4A7-4EA4-8344-F0FF5539254D} Adobe Photoshop CS6 International English Language Pack_13.0.4_AdobePhotoshop13-en_GB 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {B42E6B04-66F6-446E-A4AB-8D24D3FF9212} Adobe Photoshop CS6 Finnish Language Pack_13.0.4_AdobePhotoshop13-fi_FI 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Finnish Language Pack_AdobePhotoshop13-fi_FI
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {B56F84F2-AABB-4860-88B9-1A54CFFD2CD1} Adobe Photoshop CS6 Brazilian Portugese Language Pack_13.0.4_AdobePhotoshop13-pt_BR 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Brazilian Portugese Language Pack_AdobePhotoshop13-pt_BR
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {BC66696A-2C2F-4488-8075-627D7A69B473} Adobe Photoshop CS6 Turkish Language Pack_13.0.4_AdobePhotoshop13-tr_TR 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Turkish Language Pack_AdobePhotoshop13-tr_TR
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {C1132F98-CB10-494C-A09C-2FC72BEBEA16} Adobe Photoshop CS6 Chinese (traditional) Language Pack_13.0.4_AdobePhotoshop13-zh_TW 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Chinese (traditional) Language Pack_AdobePhotoshop13-zh_TW
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {C2B180C0-05C0-4757-94E8-BBCD5A222AA8} Adobe Photoshop CS6 Chinese Language Pack_13.0.4_AdobePhotoshop13-zh_CN 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Chinese Language Pack_AdobePhotoshop13-zh_CN
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {C896EA93-B9D3-4EDF-9637-CC45B7513273} Adobe Photoshop CS6 French Language Pack_13.0.4_AdobePhotoshop13-fr_FR 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 French Language Pack_AdobePhotoshop13-fr_FR
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {D8D3E251-3793-47E3-B3CB-88B0ED985F68} Adobe Photoshop CS6 Polish Language Pack_13.0.4_AdobePhotoshop13-pl_PL 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Polish Language Pack_AdobePhotoshop13-pl_PL
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {F006BCA5-F4F4-456B-B928-7AD8AA8252C0} Adobe Photoshop CS6 Japanese Language Pack_13.0.4_AdobePhotoshop13-ja_JP 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Japanese Language Pack_AdobePhotoshop13-ja_JP
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {F070D96E-C124-459D-9543-72ED7D201E5E} Adobe Photoshop CS6 Ukrainian Language Pack_13.0.4_AdobePhotoshop13-uk_UA 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Ukrainian Language Pack_AdobePhotoshop13-uk_UA
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {F16E3A78-7F89-44C1-91FB-C111823D0B4C} Adobe Photoshop CS6 Dutch Language Pack_13.0.4_AdobePhotoshop13-nl_NL 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Dutch Language Pack_AdobePhotoshop13-nl_NL
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {F2D5EF84-DE61-42AF-B21D-E21E13C1A8F8} Adobe Photoshop CS6 Canadian French Language Pack_13.0.4_AdobePhotoshop13-fr_CA 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Canadian French Language Pack_AdobePhotoshop13-fr_CA
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
ERROR: DW023: The extension payload: {FD8AE12F-9B94-4A71-B334-6061D877D422} Adobe Photoshop CS6 Danish Language Pack_13.0.4_AdobePhotoshop13-da_DK 13.0.4.0 requires a parent with following specification:
          Family: Photoshop
          ProductName: Adobe Photoshop CS6 Danish Language Pack_AdobePhotoshop13-da_DK
          MinVersion: 0.0.0.0
          This parent relationship is not satisfied, because this payload is not present in this session.
          This payload will be ignored in this session.
----------- Payload: {D05F6C17-7D5C-47F8-B64C-927BCA844013} Adobe Photoshop CS6 Core_13.0.3_AdobePhotoshop13-Core 13.0.3.0 -----------
WARNING: DW063: Command ARKPatchCommand failed.(Seq 419)
----------- Payload: {77B1BDEC-F7FB-4330-B9FD-180C0D22A757} Adobe Photoshop CS6 Core_13.0.4_AdobePhotoshop13-Core 13.0.4.0 -----------
ERROR: DW063: Command ARKPatchCommand failed.(Seq 418)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop CS6 Core_13.0.4_AdobePhotoshop13-Core: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
[       0] Fri Jan 18 07:06:16 2013 INFO
Exit Code: 6 - Silent workflow completed with errors.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW023, DW063 ... WARNING: DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Computer #1
Interesting... I rebooted the computer,   killed the installer / updater process and manually installed the update and it took.
Computer #2
I deleted the installer, and re-installed it (the installer) and it still produced the language errors but it also took, update successful.
Computer #3
Same as #2
Conclusion = Installer is buggy and has been for the past 3 releases of PS.    Make note to self, manual install PS update from now on and save a lot of time....
I do appreciate the reply.

Adobe Acrobat 9.3.4 Update failure- "Error Applying Transforms, verify that the specified...

I have ignored this issue for long enough. I have Adobe CS4, with Acrobat Pro version 9.3.4. Windows 7. Acrobat updater pops up on my machine, and when I execute the update requested, the updater gives me the update failure message, with code 1604, "error applying transforms."
I have seen solutions posted for this tranforms message, but it was a problem with Acrobat 8. I have seen no solutions as of yet for Acrobat 9, so I thought I would post.
I also tried opening Acrobat 9 Pro, and under the help tab, I initiated "repair". I get the same transform error message as above. Any advice anyone? Should I just uninstall Acrobat 9 Pro and reinstall using my CS4 disk?
Thanks for the help!

If you have original CD with Acrobat installation, copy all files with extension .mst from this CD to the following location:
C:\Program Files (x86)\Adobe\Acrobat 9.0\Setup Files\[ProductCode] if this is 64bit system
or
C:\Program Files\Acrobat 9.0\Setup Files\[ProductCode] if this is 32bit system
where [ProductCode] is a unique value which identifies your language version of Acrobat 9 Pro.
If this is EFG version, it should be {AC76BA86-1033-F400-7760-000000000004}
If location does not exist, create it.
2. If you do not have original CD and cannot find .mst files, provide the exact Product name including language and I will provide further instructions.
Good luck

Windows update failures over the past several months

I'm having the same issues regarding windows update failures as many documented in this forum. I have run the repairs recommended, drive scans, etc. with no success. I'm at the point that I think that it would be better to cut off the update notice. I have
zipped up the files recommended and posted them on my skydrive site. That location is https://onedrive.live.com/?cid=C1221863E15FBC11&id=C1221863E15FBC11%211274.
Please help. Joe Collins

at the point that I think that it would be better to cut off the update notice.
You may be right. Try eliminating WU from a symptom description. E.g. pick one of the updates which is available as a download and try installing it that way. Just use WU as a guide for what you should download and install manually.
I imagine that if that works eventually WU will repair itself and realize that it doesn't need to do anything else for you.
A search to support the idea of manual download and install acting as a workaround for this symptom:
http://www.microsoft.com/en-us/search/results.aspx?q=0x800f0922%20CBS%20download
<quote>
Well, when I try to download Office 2013 updates, about 15 of them, they installed fine.
</quote>
Also
http://social.technet.microsoft.com/Forums/windows/en-US/7060c961-3b7c-42ba-ad84-008c357478d8/installation-failure-windows-failed-to-install-the-following-update-with-error-0x800f0922?forum=w8itprogeneral
(Microsoft search for
[HRESULT = 0x800f0922 - CBS_E_INSTALLERS_FAILED]
Another suggestion which could be implied by your diagnostics would be to uninstall your Norton package (and any of the other interferers which are mentioned that would be suspect). Norton is notorious for interference with updating and is also known
to interfere even when it is supposedly disabled and is also known interfere even when it has supposedly been uninstalled, so who knows what the cause of the problem is, corruption or blocking, you could at least change your POQexec.log by taking such
manual action.
BTW what have you done exactly about trying to repair WU? You could save yourself a lot of manual effort if you could get it working properly.
Otherwise, on the manual update tack I would try doing first the ones which arrive in pieces. Search WindowsUpdate.log for Downloading for clues that way.
Good luck
Robert Aldwinckle

Wsa S160 accept usage control and web reputation filter update failure??

end-user noticed there are some failure on the accept usage control and web reputation filter update. it show update /download failure on nov 11 and nov 14. I do check the update log it shows Mon Nov 14 14:45:11 2011 Info: Starting scheduled update Mon Nov 14 14:45:12 2011 Info: Scheduled next update to occur at Mon Nov 14 14:50:12 2011 Mon Nov 14 14:45:59 2011 Info: wbrs released download lock Mon Nov 14 14:45:59 2011 Warning: wbrs update failed but the new update shows "not available" . is this a eror or it is normal ?
IF there is not new release for update, if I click update, will it report a update failure? or what else I can check?
i checked the update log.
Mon Nov 14 14:45:11 2011 Info: Starting scheduled update
Mon Nov 14 14:45:12 2011 Info: Scheduled next update to occur at Mon Nov 14 14:50:12 2011
Mon Nov 14 14:45:59 2011 Info: wbrs released download lock
Mon Nov 14 14:45:59 2011 Warning: wbrs update failed
Mon Nov 14 14:50:12 2011 Info: Starting scheduled update
Mon Nov 14 14:50:18 2011 Info: Acquired server manifest, starting update 4966
Mon Nov 14 14:50:18 2011 Info: Server manifest specified an update for merlin
Mon Nov 14 14:50:18 2011 Info: merlin was signalled to start a new update
Mon Nov 14 14:50:18 2011 Info: merlin processing files from the server manifest
Mon Nov 14 14:50:18 2011 Info: merlin started downloading files
Mon Nov 14 14:50:18 2011 Info: merlin beginning download of remote file "http://updates.ironport.com/merlin/masters-2.1/1453"
Mon Nov 14 14:50:18 2011 Info: merlin waiting on download lock
Mon Nov 14 14:50:18 2011 Info: merlin acquired download lock
Mon Nov 14 14:50:18 2011 Info: Scheduled next update to occur at Mon Nov 14 14:55:18 2011
Mon Nov 14 14:50:27 2011 Info: merlin released download lock
Mon Nov 14 14:50:27 2011 Info: merlin successfully downloaded file "http://updates.ironport.com/merlin/masters-2.1/1453"
Mon Nov 14 14:50:27 2011 Info: merlin started applying files
Mon Nov 14 14:50:27 2011 Info: merlin applying file "merlin/masters-2.1/1453"
Mon Nov 14 14:50:27 2011 Info: merlin restarting merlin
Mon Nov 14 14:50:27 2011 Info: merlin verifying applied files
Mon Nov 14 14:50:27 2011 Info: merlin updating the client manifest
Mon Nov 14 14:50:27 2011 Info: merlin update completed
Mon Nov 14 14:50:27 2011 Info: merlin waiting for new updates
Mon Nov 14 14:50:59 2011 Info: wbrs started downloading files
Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321069006.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock
Mon Nov 14 14:50:59 2011 Info: wbrs released download lock
Mon Nov 14 14:50:59 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321069006.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321069341.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock
Mon Nov 14 14:50:59 2011 Info: wbrs released download lock
Mon Nov 14 14:50:59 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321069341.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321070032.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock
Mon Nov 14 14:50:59 2011 Info: wbrs released download lock
Mon Nov 14 14:50:59 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321070032.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321070355.inc"
Mon Nov 14 14:50:59 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:50:59 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321070355.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321071157.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321071157.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321071469.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321071469.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321071901.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321071901.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321072452.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321072452.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321072766.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321072766.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321073089.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:00 2011 Info: wbrs released download lock
Mon Nov 14 14:51:00 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321073089.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321073407.inc"
Mon Nov 14 14:51:00 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:00 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321073407.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321074165.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321074165.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075094.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321075094.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075449.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock
Mon Nov 14 14:51:01 2011 Info: wbrs released download lock
Mon Nov 14 14:51:01 2011 Info: wbrs successfully downloaded file "http://updates.ironport.com/wbrs/ip/1321075449.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs beginning download of remote file "http://updates.ironport.com/wbrs/ip/1321075769.inc"
Mon Nov 14 14:51:01 2011 Info: wbrs waiting on download lock
Mon Nov 14 14:51:01 2011 Info: wbrs acquired download lock

I think this happens occasionally, its not a big deal.
Your box tried again, and eventually got update 5 min later.
You may want to extend the time on this a bit to help performance... every 5 min does add some load.
Support had me set mine at 8 hours...

Adobe updater not updating CS5 updates

Have reinstalled CS5 on Mac 10.9.4 after a reformat. The Adobe updater is saying there are CS5 updates available but says there is an error updating. What can i do to rectify it?

Since Adobe stopped supporting CS5 the only alternative is to literally mull through the website to locate the updates for your products. (and install them in order, lowest to where the updater failed, 5.0.1, 5.0.2, etc) I just had the same issue with osx 10.10 and I've spent a over a day locating all the updates. But, I think I have everything back to where it was. At least I can work again.

VPN3005 BootCode 4.0 update failure : "flash erase failed"

i become allways an BootCode 4.0 update failure "flash erase failed" !!!
this is the second box (3005)with this behavior.
vpn: Admin ->
1) Concentrator
2) Clients
3) Bootloader
4) Back
vpn: Admin -> 3
WARNING:-- Before beginning the bootloader upgrade, be aware of the following:
o You must first download the latest bootloader from the Cisco website to
your local disk and upload it to the device.
o Before the upgrade, all network interfaces to the device are automatically
shut down and restored afterwards. Because of this, you may want to warn
users of the pending disconnect.
o During the upgrade, reboots are automatically disallowed.
o Do not power off the device during the bootloader upgrade process.
Powering off the device will render it unusable.
Do you really want to upgrade the bootloader? (Y/N) [N] Y
Network interfaces are down ...
64 06/14/2005 07:56:26.860 SEV=3 IP/2 RPT=11
IP Interface 1 status changed to Link Down.
List of Files
CONFIG BOOT-IMG
Name of the file for bootloader upgrade? BOOT-IMG
Bootloader upgrade in process.
This should take about 30 seconds.
DO NOT POWER DOWN THE SYSTEM DURING THIS PROCEDURE!
Bootloader update failure - The flash erase failed
FATAL ERROR: Reboot will render the device unusable.
Retry the bootloader update.
DO NOT REBOOT until the update succeeds.
Network interfaces are restored ...
65 06/14/2005 07:56:32.680 SEV=3 IP/1 RPT=12
IP Interface 1 status changed to Link Up.
System Status
VPN Concentrator Type: 3005
Serial Number: CAM09200421
Bootcode Rev:
Cisco Systems, Inc./VPN 3000 Concentrator Series Version 2.5.Rel Jun 21 2000 18:57:52
Software Rev:
Cisco Systems, Inc./VPN 3000 Concentrator Version 4.7.Rel Mar 10 2005 14:58:16
Up For 0:03:01
Up Since 06/20/2005 02:22:21
RAM Size: 64 MB (Memory Status: Green)
Fan | Temperature
Fan 1 Fan 2 | CPU Cage
6027 RPM 5973 RPM 36C/96F 40C/104F
CCO recommends to send in this box to Cisco ! but the new box from my reseller has the same problem / behavior !!!
any idea ?

I did the same thing, TAC support said they've had like 20 people complain about this. He said "there is no reason to update the boot code on a 3005 model. It is only needed on the 3015 and higher models to support RAM chips larger than 256MB." TAC support said DO NOT UPDATE the boot code on the 3005.
I suggested that they make note of this SOMEWHERE in their documentation. He provided me with some hidden low-level commands to erase the boot code, but as he said the 3005 doesn't need v4 of the boot code, and the boot code hasn't been tested for it, it's possible it would just break the concentrator. He then added the only way to 'fix' a damaged boot code is to replace the entire unit. He suggested we not touch it anymore, and leave the boot code running as-shipped.

CS5 Update Record behaior deletes the record

Hello
I am having an issue that I just cant seem to understand or resolve.
I am using the CS5 Update Record Server Bahavior to update the user table for a website, but instead if updating the record, it deletes the entire record.
I look at the SQL and it is definately an Update, so I dont see how it deleting the entire record.
What I did:
Passed in record ID through querystring to get the filtered recordset
Created update form for dynamic data (the corrent data is filling form from recoredset)
Created hidden field to hold ID
Clicked the Update Record Server Behavior and matched form variables to appropriate DB fields
Set it to go to page to list all users
Saved page
Run on local server (php/MySQL)
When I edit the user data in the update form and click submit, the record is deleted.
* I checked the MySQL DB and the entire recored has been deleted
Anyone have a clue on why this is happening?
Here's the code from the page:
<?php require_once('../Connections/localconn.php'); ?>
<?php
if (!function_exists("GetSQLValueString")) {
function GetSQLValueString($theValue, $theType, $theDefinedValue = "", $theNotDefinedValue = "")
if (PHP_VERSION < 6) {
    $theValue = get_magic_quotes_gpc() ? stripslashes($theValue) : $theValue;
$theValue = function_exists("mysql_real_escape_string") ? mysql_real_escape_string($theValue) : mysql_escape_string($theValue);
switch ($theType) {
    case "text":
      $theValue = ($theValue != "") ? "'" . $theValue . "'" : "NULL";
      break;
    case "long":
    case "int":
      $theValue = ($theValue != "") ? intval($theValue) : "NULL";
      break;
    case "double":
      $theValue = ($theValue != "") ? doubleval($theValue) : "NULL";
      break;
    case "date":
      $theValue = ($theValue != "") ? "'" . $theValue . "'" : "NULL";
      break;
    case "defined":
      $theValue = ($theValue != "") ? $theDefinedValue : $theNotDefinedValue;
      break;
return $theValue;
$editFormAction = $_SERVER['PHP_SELF'];
if (isset($_SERVER['QUERY_STRING'])) {
$editFormAction .= "?" . htmlentities($_SERVER['QUERY_STRING']);
if ((isset($_POST["MM_update"])) && ($_POST["MM_update"] == "updateuser")) {
$updateSQL = sprintf("UPDATE users SET fname=%s, lname=%s, uname=%s, password=%s, ulevel=%s WHERE id=%s",
                       GetSQLValueString($_POST['fname'], "text"),
                       GetSQLValueString($_POST['lname'], "text"),
                       GetSQLValueString($_POST['uname'], "text"),
                       GetSQLValueString($_POST['pword'], "text"),
                       GetSQLValueString($_POST['ulevel'], "int"),
                       GetSQLValueString($_POST['id'], "int"));
mysql_select_db($database_localconn, $localconn);
$Result1 = mysql_query($updateSQL, $localconn) or die(mysql_error());
$updateGoTo = "users.php";
if (isset($_SERVER['QUERY_STRING'])) {
    $updateGoTo .= (strpos($updateGoTo, '?')) ? "&" : "?";
    $updateGoTo .= $_SERVER['QUERY_STRING'];
header(sprintf("Location: %s", $updateGoTo));
$colname_Recordset_users = "-1";
if (isset($_GET['id'])) {
$colname_Recordset_users = $_GET['id'];
mysql_select_db($database_localconn, $localconn);
$query_Recordset_users = sprintf("SELECT * FROM users WHERE id = %s", GetSQLValueString($colname_Recordset_users, "int"));
$Recordset_users = mysql_query($query_Recordset_users, $localconn) or die(mysql_error());
$row_Recordset_users = mysql_fetch_assoc($Recordset_users);
$totalRows_Recordset_users = mysql_num_rows($Recordset_users);
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>Title</title>
<meta http-equiv="Content-Language" content="English" />
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<META NAME="ROBOTS" CONTENT="NOINDEX, FOLLOW">
<link rel="stylesheet" type="text/css" href="style.css" media="screen" />
</head>
<body>
<div id="wrap">
<div id="top"></div>
<div id="content">
<div class="header">
<h1><a href="#">FENA </a></h1>
<h2>Content Management System (CMS)</h2>
</div>
<div class="breadcrumbs">
<a href="#">Home</a> · Edit User
</div>
<div class="middle">
<h2>Edit User - <?php echo $row_Recordset_users['lname']; ?>, <?php echo $row_Recordset_users['fname']; ?></h2>
<form method="POST" action="<?php echo $editFormAction; ?>" name="updateuser">
<table>
<tr>
     <td>Last Name</td>
        <td><input name="lname" type="text" value="<?php echo $row_Recordset_users['lname']; ?>" /></td>
    </tr>
    <tr>
     <td>First Name</td>
        <td><input name="fname" type="text" value="<?php echo $row_Recordset_users['fname']; ?>" /></td>
    </tr>
    <tr>
     <td>Username</td>
        <td><input name="uname" type="text" value="<?php echo $row_Recordset_users['uname']; ?>" /></td>
    </tr>
    <tr>
     <td>Password</td>
        <td><input name="pword" type="text" value="<?php echo $row_Recordset_users['password']; ?>" /></td>
    </tr>
    <tr>
     <td>User Level</td>
        <td>
         <select name="ulevel">
             <option value="<?php echo $row_Recordset_users['ulevel']; ?>"><?php echo $row_Recordset_users['ulevel']; ?></option>
                <option value="1">Admin</option>
                <option value="2">Editor</option>
            </select>
        </td>
    </tr>
    <tr>
     <td colspan="2" align="right"><input name="id" type="hidden" value="<?php echo $row_Recordset_users['id']; ?>" /><input name="submit" type="submit" value="Submit" /></td>
    </tr>
</table>
<input type="hidden" name="MM_update" value="updateuser" />
</form>
</div>
<div class="right">
<h2>Navigation</h2>
<ul>
<li><a href="index.php">Home</a></li>
<li><a href="users.php">Users</a></li>
<li><a href="users_add.php">Add User</a></li>
</ul>
</div>
<div id="clear"></div>
</div>
<div id="bottom"></div>
</div>
<div id="footer">
Developed by Me
</div>
</body>
</html>
<?php
mysql_free_result($Recordset_users);
?>

Hi Paul,
I am actually try to a create a submit a process and have it to update the DB.
Thanks,
Han

Adobe CS5 Updates fails !!! There was an error downloading this update HELP

Adobe CS5 Updates fails !!! There was an error downloading this update HELP (Windows)

I have the same problem, but I'm on a mac 10.9. I have 2 folders inside the Adobe Patch folder inside the Adobe folder. The items have a bunch of letters and numbers.
I've attempted 2 downloads, each going through almost the whole process and stopping about 90% saying unable to install, fix the problems listed below (there was an error downloading this update, please quit and try again later). When I click on the consumer support for further assistance, it takes me to an Adobe page that says “This serial number is not for a qualifying product. Please try another” . I have CS4 design premium, CS5 design standard, and Acrobat Professional installed.
Thanks

CS5 update failure

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