CS5 updates fail to install
In the process of updating to Windows 8.1, I've started with a fresh install of CS5 and LR. CS5 installs without problems, but fails to update. It appears to be downloading the updates, but gives the error : "Some updates failed to install", providing a list of all components of CS5. Each component reports "There was an error downloading this update. Please quit and try again later". Having tried several times, each with the same result, I contacted adobe customer support using the link provided: Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5"
Adobe support confirmed that there was no problem with the serial or license, and referred me to the forum. The forums do not appear to have a clear solution to this issue. Some updates are available for manual download, but it appears not all of them. I'm not sure why the product update installer is included in CS5 if it is not functional. This seems like a possible case of a broken link for the installer, but there does not seem to be a way to update the installer itself.
I was just referred to the forum as well for the same issue. My serial numbers are verified and registered. I see here that this is the place to go for unanswered questions. I think the main issue here is that Adobe doesn't want to offer support for older products. Likely, Adobe is trying to force us into purchasing the upgraded software. If anyone has found a solution, please feel free to share it with me as well as I have an identical situation.
Adobe offered that I call tech support. Last time I tried to contact adobe via telephone, it took more than a half an hour just to get a rep on the phone and of course their solution was to buy cs6.
Best of luck to ya.
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Michael -
The following updates fail to install:
CS5 4.0.5 updates
Extension Manager CS5 5.0 update
Photoshop 12.0.4 update for CS5
Photoshop Camera RAW 6.7 update
I recently bought a Nikon D7000 and my CS5 with Camera RAW 6.0.8.205 won't read it!Please provide us with the following logs:
You can find them at:
Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
AAM logs
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\\AppData\Local\Adobe\AAMUpdater
You can zip all the files together and send us through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Regards,
Ashutosh
[email protected]<mailto:[email protected] -
Some updates failed to install
I have CS5 and when I try to update, I get "Some updates failed to install." If I click on Contact Customer support, it comes up with "Error "This serial number is not for a qualifying product..." when installing an upgrade or upsell. I have had this software for 4 years and until 2 weeks ago not had a problem with updating. Any suggestions? I tried everything I found on Adobe short of deactivating and reinstalling the software. Thank you!
These questions are best asked in the Downloading, Installing and Setting Up forum where the techies and technical staff reside:
Downloading, Installing, Setting Up -
After I have installed Creative Suite CS5 Master Collection and checked for updates, the Adobe Application Manager runs and appears to download the updates ok - but it then fails with the message:
"Some updates failed to install"
This is followed by the same message for each update:
"There was an error downloading this update.Please quit and try again later."
This happens every time I try to install the updates.
I am running Norton Internet Security and have tried disabling the firewall to see if that helps - to no avail.
This occurs under both Windows XP Pro 32 bit and Windows 7 Pro 64 bit.
I followed Adobe's online advice and tried to download Adobe Support Advisor but just got a message saying it had been discontinued.
I also tried to find relevant logs in the Installer folder, but there didn't seem to be any of the current date.
Guidance would be appreciated.update manually,: http://www.adobe.com/downloads/updates/
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Some updates failed to install.
The following updates were unable to install these updates, please fix the problems below and retry:
Adobe Bridge CS5 4.0.5 Update
There was an error downloading this update. Please quit and try again later.
This is repeated for each of the applications in the CS5 suite. Re-downloading results in the same error. Any suggestions on way forward?
The error message is followed at the bottom with 'Contact Customer Support for further assistance' but that is only a link to these forums. Not good given the original price paid for the product.I'm having the same problem since moving to a new Windows 8.1 computer. I tried the direct downloads—they do not work either. All was fine on Windows 7. I also tried running in compatibility mode for updating, but that did not work either. The updates download, but the install fails every time.
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After an iTunes update failed to install, iTunes won't open and I get the following two windows. Program can't start because MSVCR80.dll is missing from your computer, and iTunes not installed correctly. Please reinstall iTunes. Error 7 (windows error 126) When I reinstall I get the same messages and ITunes won't open.
Click here and follow the instructions.
(98815) -
I bought a new iMac 27" yesterday, running with Mavericks OS. Attempting to download Adobe Creative Suite 5 Design Premium. Loaded software from discs. When I check for updates they fail to install. A window comes up saying "Some updates failed to install." Then under each applications it says "There was an error downloading this update. Please quit and try again later." Have done this several times. Suggestions?
update manually,: http://www.adobe.com/downloads/updates/
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6.0.1 Update Failed to Install
Has anyone else encountered this issue?
My system:
* Vista 64 Home Premium SP1
* Single user/admin
My Adobe Apps:
* CS4 InDesign (6.0.0) Stand Alone (not part of a collection)
* CS4 Web Premium
Update process:
* Download manual patch for 6.0.1
* Extract from ZIP
* Disable Anti-Virus
* Run Setup
Results:
* InDesign 6.0.1 update "failed to install".
Attempted resolution:
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Any suggestions?
-mtI have been trying to update to 6.0.1 for weeks. No success. I found the log.gz file as you suggested and opened in wordpad but the file is either encrypted or corrupt. The date and time of the file is when i originally installed InDesign. Nothing has been added either today or on previous attempts to update.
I have tried to attach the file but as it's not on your list of allowed types it may not come with the message, so here is a sample:
_, ðÓ\_måú|ƒzx ¨‡Ò2jneÀž ¹.Ä
I¶\K¦ˆÜYTó ºZo ¯-d px �‡²2° yŒÊk Ž 0£*• äQ¤¢gOß úAê_ÌüO³ÖÛ°: ä $# G2?¿~þ ôÕ ì
ȈF®¸êÒY¦‰… J[€Œ x$$Tœ¤âQ!FzD5µ} ~ú ¾'Q cx± q¡[²ÑíUø<œÍAµí…sn Ö¶ÃùKÔ‚ »øã&¼lMÂôöe
Ú|™^{^
í§bÂh‡ôh»£»ºÍ˜I¬F]Þîô»¬7@ *D÷_Ÿð ú„>}[¼ÚÜÑq" E×ìÂ{Çô´q´Fæ DšC /¯ú¯ËëÿÛòfn^þçâ¥Bö¼;•dø¯{Ó¿|)ÚJ5%– }}3oõÈ!}ï*̪ÇÀ
èþëp–^‰vÍlèÎæ7v—¼
U°CUA*U\¿ ¼ÿعêß·T ÆBÖ 3HŸª@ Ó ‹±37aÝÇZ ½ï®z
]]£X
×<ÀÍËÒ]c[MÒòYäÃ#¨ wHlyT5ŽÃâ• Öâ8ðØv- h}g%Ž \W‶ö×áXýÐý* ðùƒ58ÒÏoUà€ ¶êoT?ppõU÷‡ Ô8V¡hÙþAå4Žnü8Cl¢œÆ1/‹U-µ4-^mª¥Q Óº:!Óú HAþ [ÿƒ ä Rÿ5tëkΌٺ ÆS‹l¬øŽpÂoÇ› ÎZáOÓÐòãQxy"ó|P˜Šãé b¦ûò~\¹ï6K¤ «¿AHˆ;@)n8I }ÃQ ¾Av oÆßž?»þ2þ¶@8ŸCÖÂOG§·F÷ã@ Ãt~öüÙâÏc ±úíCÀtýÖæ´ ,ɸÚ
\^b°"õ÷ß‚Z®êÕ^‹�
Your advice would be appreciated.
Anne -
hello i have ps elements 9 and im trying to update it so that i can open and edit my raw images but it says that some updates failed to install like 9.0.3 camera raw 6.5 and premier elements 9.0.1
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html -
Acrobat XI 11.0.06 update fails during install
acrobat XI 11.0.06 update fails during install. Any advice or help? Here is the installer log contents:
Jan 17 00:32:34 fox.local installd[5955]: PackageKit: ----- Begin install -----
Jan 17 00:33:44 fox.local installd[5955]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “AcrobatUpd11006.pkg”." UserInfo=0x7fb9615c5160 {NSFilePath=./postinstall, NSURL=file://localhost/Volumes/AcrobatUpd11006/AcrobatUpd11006.pkg#payload.pkg, PKInstallPackageIdentifier=com.adobe.acrobat.a11.AcrobatUpd11006, NSLocalizedDescription=An error occurred while running scripts from the package “AcrobatUpd11006.pkg”.} {
NSFilePath = "./postinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cAcrobatUpd11006.pkg\U201d.";
NSURL = "file://localhost/Volumes/AcrobatUpd11006/AcrobatUpd11006.pkg#payload.pkg";
PKInstallPackageIdentifier = "com.adobe.acrobat.a11.AcrobatUpd11006";
Jan 17 00:33:44 fox.local Installer[11306]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jan 17 00:33:44 fox.local Installer[11306]: Displaying 'Install Failed' UI.
Jan 17 00:33:44 fox.local Installer[11306]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.You are right. There are a lot more self-support tools available in Windows
than in MacOS. All you ever get on a Mac is "That didn't work: -304998173".
Thanks for your insights.
Re: acrobat XI 11.0.06 update fails during install
created by Bill@VT <http://forums.adobe.com/people/Bill%40VT> in Acrobat
Installation & Update Issues - View the full discussion
<http://forums.adobe.com/message/6040206#6040206>
The upgrade is not the 11.0.06, but that is an update. The upgrade is what
you can purchase if you had a previous version of Acrobat (at least AA 9).
The upgrade is substantially less in price than the full product. With the
upgrade you also have to have the SN of the previous product available for
the install. That is why I asked about the upgrade. Once you install AA XI,
then going to 11.0.06 is a free update (updates are changes in the
sub-version and are done quarterly or when there is a critical security
issue). You can often fix installations by running a repair. In Windows
that is done either from Help>Repair or from the Control Panel. I do not
know the equivalent of the Control panel in the MAC. In any case I am glad
you got it fixed.
Please note that the Adobe Forums do not accept email attachments. If you
want to embed a screen image in your message please visit the thread in the
forum to embed the image at http://forums.adobe.com/message/6040206#6040206
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directly to the person who posted the message. To post a reply, either reply
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