CS5 Upgrade query

I have Photoshop CS5 and am wondering if it is possible to get an upgrade to Extended so I can use 3D

Are those individual products or a suite? If it's a suite it must be CS3 Design Standard. If that's the case then yes, you can upgrade to CS5 Design Premium: http://amzn.to/gHKhsb If you go that route, you might want to read this, too: http://kb2.adobe.com/cps/153/tn_15304.html
Since the upgrade to CS5.5 is $200 more you should jump on this deal.
IMPORTANT: you can only go this route if you actually own a suite license. If you have individual products you'll need to buy this version: http://amzn.to/hTH1lj
Hope that helps,
Bob

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Cs3 to cs5 upgrade query

Hello
I have CS3 (InDesign, Photoshop and Illustrator) and am looking to upgrade to CS5 Design Premium. Is this possible even though I don't currently have Fireworks, Flash or Dreamweaver?
Thanks!

Are those individual products or a suite? If it's a suite it must be CS3 Design Standard. If that's the case then yes, you can upgrade to CS5 Design Premium: http://amzn.to/gHKhsb If you go that route, you might want to read this, too: http://kb2.adobe.com/cps/153/tn_15304.html
Since the upgrade to CS5.5 is $200 more you should jump on this deal.
IMPORTANT: you can only go this route if you actually own a suite license. If you have individual products you'll need to buy this version: http://amzn.to/hTH1lj
Hope that helps,
Bob

Do I need to install CS3 on Windows 7 64 bit before installing CS5 Upgrade?

I am replacing a graphic designer's Windows Vista laptop with a Dell Precision T5500 desktop. Do I need to uninstall CS3 from the laptop and decommission the serial number? Then do I need to install CS3 on the new desktop before installing the CS5 upgrade? I was told I needed to decommission the installation, but I don't remember having to do that with other installations. Thanks in advance!

You should definetly deactivate any software before uninstalling. But you don't have to install CS3 in order to install CS5. Just have the serial number handy for verification. That said, depending upon the user's needs, you might want to leave CS3 available.
Bob

I am trying to install the cs5 upgrade on my new laptop, however, I cannot locate my cs4 program to install first. Am I out of luck?

I am trying to install the cs5 upgrade on my new laptop, however, I cannot locate my cs4 program to install first. Am I out of luck?

You do not need the older version installed in order to install the upgrade version, but you do need the serial number from CS4 to prove that you qualify for using CS5. During the activation process for CS5, after you successfully enter the CS5 serial number you will be asked to select the qualifying version (CS4) from a list and to enter its serial number.
If you registered CS4 when you originally installed it then you might be able to find the serial number available in your Adobe account online in the Products section.
Find your serial number quickly

How to install Adobe Photoshop CS5 upgrade to Lion 10.7 if I have Adobe Photoshop CS2?

I recently upgraded to a new Macboook Pro and with that upgrade am using Lion version 10.7. On my previous MBP I had Snow Leopard installed. Also had Adobe Photoshop and Illustrator CS2 installed on that and then later upgraded to CS5 on that machine. Now with Lion I am unable to do that. I aware of the technical hurdle.....Lion does not support Rosetta or PowerPC applications and therefore I cannot load CS2 on there initially and then upgrade to CS5. So does this mean that I am screwed unless I buy a full version of Photoshop and Illustrator CS5 to put on Lion? Or is there a workaround?
I still have the old MBP so I could migrate all the files from the old computer to the new computer. Short of that is there any other workaround? If I gave the serial numbers of CS2 and the CS5 upgrade to a rep at Adobe could they unlock CS5 for me so that I can download it to my new MBP?
On another note does anyone think about backward compatibility anymore? Has Apple totally lost its mind? And will Adobe cash in on this opportunity? Is it too much to ask for a representative from Adobe to get back to you after posting your callback number? Customer service does not exist.....its is unprofitable to actually "serve" customer because a customer is a tool to be exploited as are all resources in a corporation.
This is American corporatism at its finest. You have a software monopoly with Adobe on one hand along with a computer manufacture that is not competent enough to produce a backward compatible operating system. If these companies operated for the consumers benefit they would be out of business.
There is no way I'm paying for a new version of the Adobe software. Surely someone can understand my frustration and that this frustration is be being echoed by hundreds of users. But apparently we are stupid right? We are stupid because we just want to be able to smoothly transfer stuff that we have paid so much for to a new operating system but cannot. And thats because on a whim it all changes.

Shaidipur when you install Photoshop CS 5 it will request your qualifying serial number. Assuming you purchased the proper update simply type in your Photoshop CS2 serial number.
In regards to compatability I believe their is a maximize compatibility option within Photoshop. For further details I would recommend posting your question into the Photoshop forum.

I just bought a new computer and want to load in photoshop from the old one. I have CS5. Since CS5 was an upgrade I installed CS4 first, but now I can't figure out how to install the CS5 upgrade. Any advice?

How do I transfer photoshop from one computer to another? I have CS5. Since CS5 was an upgrade I installed CS4 first, but now I cannot figure out how to install the CS5 upgrade. Any advice?

karen2179 wrote:
If you are able to use adobe products on two computer do I really need to deactivate or uninstall CS4?
No, but it may help the chances of a successful installation.
karen2179 wrote:
Just as an aside - I have been getting messages on here from Adobe Admin saying that CS5 cannot be reinstalled because everything is now in the cloud and that for $350 I can buy CS6 to install on my new computer. What? Am I getting spammed on Adobe's site here?
Where did you see that?

I had to buy a new computer and now can't get my CS3 with CS5 upgrade to work on windows 8.1. What can I do to get them to load and work?

I can load CS3, but it won't let me register it and I can load CS5 upgrade, but when I open CS5 it shows fault and closes. What can I do to get these programs to work on my new computer?

Registration has always been optional, so there is no point in trying. Those pages on the Adobe site are long gone. CS5 crashing is another matter, but without some crash logs and more detailed system information nobody can realyl know. This could be a mundane permissions issue on some files, could be a crash with the hardware acceleration stuff but just the same could be the activation system failing. Impossible to tell based on your limited information.
Mylenium

Do I need to install CS4 full version before installing CS5 upgrade?

New hard drive in iMac. I have a full version of CS4 design premium and an upgrade version of CS5. Do I have to install both? Or can I just install CS5 upgrade and somehow use my CS4 full serial number to validate the CS5?

You have the right idea. You do not have to install CS4. At some point during installation of CS5 you will be required to enter the serial number for CS4 in order to confirm it as a valid upgrade installation

Failure to initialize Photoshop CS5 Upgrade

I bought a download version of the CS5 upgrade. I am on dial up at home which makes such a dowload impossible (52 hours!) so I took my lap top to the library where they have high speed and downloaded there, after much difficulty. I then transferred it via USB stick to my computer at home where it shows on my desktop (this is a method I have used for numerous downloads in the past) I click on the Install app. and then get a message that intialization failed but offers no reason. No reason is offered in the Supporst Advisor either. I have tried many times to re-install but the result is always the same. I went back to my lap top to check and everything is working fine there but that is not where I want to use it I only used the lap top to facilitate the download. Can anyone offer a solution?

You state that you had much difficulty downloading it at the library.
What kind of difficulty?
Usually when an installer fails to initialize, it's because of a corrupt file. Either the installer (alias) or the package it points to is missing data.

CS3 to CS5 upgrade

I need to upgrade my CS3 Design Premium to CS5. Adobe no longer directly sells this upgrade so I am forced to use resellers.
Question 1) I have read posts that there IS a difference between a CS3 to CS5 upgrade versus a CS4 to CS5 upgrade. But, I have received conflicting opinions from Adobe via customer service. Is there still a difference between the upgrade packages?
Question 2) Many of the resellers do not specify the difference (if there is one). Is there any way to be assured of which version? Does it say on the box? The difference in price makes this a rather important question.
http://www.walmart.com/ip/Adobe-Creative-Suite-v.5.0-Design-Premium-Upgrade-Version-Mac/15 172780
Thankful for any advice.

That deal is for the the CS4 to CS5 upgrade and will not work for you.
Here's a CS3 to CS5: http://t.co/xtxaKI0
Note that you may be able to get a free upgrade to CS5.5 if you hurry: http://kb2.adobe.com/cps/153/tn_15304.html
Hope that helps
Bob

Question about CS5 Upgrade from CS3

Hi everyone,
I have Adobe CS3 and want to upgrade to CS5. I noticed Staples are selling the CS5 upgrade version for a decent price.
But it doesn't state if it's for CS4 or CS3/CS2. I contacted them, but they said they are both the same.... but I don't know if I can believe them.
Is the upgrade version for CS4 and CS3/CS2 the same thing in retail outlets? (i.e. you can enter in a CS4, CS3, and CS2 serial number for the same disc or is there separate products for each previous version - i.e. CS4 upgrade is different than a CS3 upgrade?)
I noticed when you buy it from the Adobe Store or even other sites like Newegg, they are marked as 'CS4 Upgrade' and 'CS3/CS2 Upgrade'... but on Staples its only 'Upgrade' and they told me it 'probably works for CS3 as well'.
Link to product on Staples site: http://www.staples.ca/ENG/Catalog/cat_sku.asp?CatIds=&webid=885931&affixedcode=WWhttp://www.staples.ca/ENG/Catalog/cat_sku.asp?webid=885938&CatIds=&AffixedCode=WW
Your help is greatly appeciated!
Thanks!
J

The upgrades are different in that they require different serial numbers for the upgrade. I don't believe you can use the CS 4 upgrade if you only have CS3. Call Customer Service to get an official response.

CS5 upgrade messed up Acrobat 9?

I installed CS5 upgrade but now Acrobat 9 is not behaving! The version I currently have on my main machine is 9.3.2. On another machine I have version 9.1.2 and it converted a document from word perfectly. the 9.3.2 conversion is a mess. I have put the 2 pages up: http://kayolson.com/9.1.2.pdf and http://kayolson.com/9.3.2.pdf
Please tell me it's the upgrade as I have tried everything imaginable. Further, I made a mistake when I ordered the upgrade and didn't check the box for the disk product, but download, which I am still in the process of trying to resolve; however, it is impossible to get CS5 off my machine and get back to the old Acrobat.
Any help is much appreciated!

The syntax '{ HYPERLINK "mailto:[email protected]" }' is the code that Word uses to display entry into custom fields in Word. One gets this type of printout when one sets the print options under 'Tools=>Options' in Word to print the 'Field codes'. You should get the same result if you print the document to your real printer, the Acrobat PDF printer, or use PDF Maker.
You must change this setting in Word.

CS5 upgrade install Catalyst problem

I purchased the CS5 Master Collection Upgrade because I wanted to get the full CS5 Version of Flash Catalyst. I had previously had the beta version of Flash Catalyst on my comptuer. Before Installation of the CS5 upgrade, I tossed my beta version of Flash Catalyst in the trash and emptied the trash.
When shown the choices of products to install with the CS5 installation, I am not given the option to install Flash Catalyst CS5 (there is a red x next to this option and it says “A prerelease version of the product is already installed”.) even though a search for any remnants of the previous BETA version can not be found.
I have shut down and restarted the computer. and I spoke with Adobe technical consultants in India (or wherever they are) for an hour.. this situation was not in their reference which they repeatedly referred to to no avail, so they told me I must e-mail Adobe from the internet.
Speaking to someone on the other side of the world is bad enough but when the people from India or Bora Bora, or wherever, put you on hold while they refer to their references for an hour then can not help you and tell you have to send an e-mail for a more competent level of support, it is even more frustrating. Furthermore, having to correspond by e-mail for a more competent level of technical support even though I had just spent over $1,000 on an UPGRADE, is most disparaging.
I hope that Adobe will make my installation of Adobe Flash Catalyst CS5 possible soon. But in the meantime, has anyone else had this problem?
I am:
Elizabeth Wallace
716-572-3981
[email protected]

This issue is addressed in the FAQ in this post. See if that works for you. You'll want to remove all prior installations of Flash Catalyst.
All of the Adobe products have their own uninstaller script, so you will want to run that instead of just dragging the program folder to the trash.
-Bear

Did I misunderstand the CS5 upgrade path.

I have CS3 Design Premium. Trying to install the CS5 upgrade ,( just Photoshop). But "a qualifying product cannot be found". 10.6.4

If you have the suite, you MUST upgrade the WHOLE SUITE. You cannot upgrade from the suite to a single application.
Contact Adobe customer service for instructions on how to ask for a refund, which you can do during the first 30 days.

Does Windows CS2 qualify for CS5 upgrade

I got CS2 so I could process my Olympus C-8080 raw files, but my Olympus E-620 raw files require a later version. I am wondering if the CS5 upgrade will work with my CS2.
This page makes it look like CS2 qualifies:
http://www.adobe.com/products/photoshop/buying-guide-upgrades.html
You own
Upgrade to CS5
CS4, CS3, or CS2
US$199
This copy of CS5 u/g has never been used or activated
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=300678344999
Adobe Photoshop CS5 Upgrade (Windows)
Will this u/g work on my CS2 (XP SP3 32 bit).
Thanks,
Mike

You might want to read the FAQ warnings about never buying on EBay or Amazon Marketplace...

CS5 Upgrade query

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