CS5 upgrade will not accept my CS3 Extended serial number

I'm attempting to install the CS5 upgraded to my computer. It accepts the CS5 upgrade key, but when I go to select the current CS3 product from the list, it won't accept that serial as a valid serial number. I get the error, "This serial number is not for a qualifying product. Please try another."
I have CS3 Extended installed on the computer. How can I get it upgraded to CS5?
Thank you,
Rafael

Rafael_H there are no products registered under the account you are posting to the forums under. During the installation process you will first want to enter the Creative Suite 5 serial number. You will then want to enter the eligible full version serial number when requested.
If you are facing difficulty locating the eligible software title or would like direct assistance locating your serial number then please contact our support team directly at Contact Customer Care.

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